Evidence
Evidence Registry
“What supports this claim?”
Every empirical claim on this site is a ledger entry mapped to sources in this registry. The registry itself is a synced snapshot of the PAN reference library's master list, 305 academic references and 2040 grounding sources, deduplicated, provenance-tagged, and keyed.
Snapshot provenance: synced from the PAN reference library at commit 9bc8c1b on 2026-08-31. Sources enter the registry only through the PAN library's bibliography build (documents, curated source lists, and per-component grounding blocks) followed by a provenance-trimmed re-sync, never by hand-editing this site.
For the size and provenance of the deployment corpus those sources ground — deployments per sector, citations per tier, and what the bundle cannot yet report — see Corpus Coverage.
The claim ledger
What this site claims, and on what basis: 705 ledgered claims (701 cited to external sources, 4 derived from the PAN simulation's own output, 0 pending citation), grouped by evidence area for traceability. Claim types are labeled per the legend below.
- Documented deployment cases63
- PAN simulation results4
- Field benchmarks & evaluations7
- Practitioner surveys & adoption7
- Frontline workload & documentation4
- Over-reliance, automation bias & deskilling7
- Loss of human agency & disempowerment2
- Sycophancy3
- Deception & oversight evasion2
- Robustness & distribution shift5
- Multi-agent risks4
- Model reliability & evaluation limits11
- Discrimination & bias1
- Monitoring, oversight & deployment governance6
- Sociotechnical evaluation & risk framing12
- Practitioner practice & AI-assisted work7
- Privacy & security8
- Environmental1
- Antifragility & benefit-dose (PAN framing)3
- Fairness & disparate impact2
- Governance frameworks8
- Human-AI interaction & deference1
- Model performance & limits3
- Other534
How claims are labeled
- Empirical
- A statement of fact about the world, always cited to the Evidence Registry.
- Conceptual
- Framing or definition; a way of seeing, not a factual assertion.
- Scenario
- A result from the sociotechnical simulation, a governance comparison run on a calibrated model organization, distinct from a directly-measured empirical fact.
- Hypothesis
- A governance hypothesis or design rationale offered for testing.
- Assumption
- A modeling assumption, labeled with its evidence grade.
Grounding sources (2040)
Real-world case documentation and benchmark evidence (audits, royal commissions, investigative reporting, government evaluations), organized by the PAN component each source grounds.
automation bias: certified training reduces false agreement (wound-care CDSS)1
automation bias: systematic review (frequency, mediators, mitigators)1
behavioral dynamics: misinformation effect of AI explanations persists post-collaboration1
book grounding: aging and in-home monitoring (ch12)5
"Artificial intelligence-powered social robots for promoting physical activity in older adults: A systematic review." Journal of Sport and Health Science (2025). https://pmc.ncbi.nlm.nih.gov/articles/PMC12272103/ link
Digital Services and Innovation (formerly the Scottish Digital Telecare programme), programme site. https://tec.scot/ link
Intuition Robotics, ElliQ (companion agent for older adults living alone), product site. https://elliq.com/ link
Chan and colleagues, In-Home Positioning for Remote Home Health Monitoring in Older Adults: Systematic Review (JMIR Aging, 2024) https://pmc.ncbi.nlm.nih.gov/articles/PMC11661402/ link
TSA (TEC Services Association C.I.C.), the voice of TEC, sector body site and Analogue to Digital campaign (2026) https://www.tsa-voice.org.uk/ link
book grounding: AI in Social Work (Springer, 2026)1
book grounding: criminal-legal decision instruments (ch14)12
Office of the Inspector General, Los Angeles Board of Police Commissioners (2019). "Review of Selected Los Angeles Police Department Data-Driven Policing Strategies," BPC #19-0072, March 8, 2019. https://www.oig.lacity.org/ link
Detroit Police Department Manual Directive 307.5, Facial Recognition (2024 revision) — a face match is an investigative lead and is NOT a positive identification, requiring corroboration by two examiners and a supervisor https://detroitmi.gov/sites/detroitmi.localhost/files/2024-05/DPD%20REVISION%20307.5%20FACIAL%20RECOGNITION.pdf link
Grother, P., Ngan, M., & Hanaoka, K., Face Recognition Vendor Test (FRVT) Part 3: Demographic Effects, NIST Interagency Report 8280 (December 2019) https://nvlpubs.nist.gov/nistpubs/ir/2019/NIST.IR.8280.pdf link
Williams v. City of Detroit, Stipulated Order of Voluntary Dismissal with Prejudice and Settlement Agreement with Attachments A-E (E.D. Mich., case no. 21-cv-10827, entered 28 June 2024) https://assets.aclu.org/live/uploads/2024/06/Final-Order-of-Dismissal-and-Settlement-Agreement.pdf link
Hunt, P., Saunders, J., & Hollywood, J. S. (2014). "Evaluation of the Shreveport Predictive Policing Experiment." RAND Corporation, RR-531. https://www.rand.org/pubs/research_reports/RR531.html link
Office of the Inspector General, Los Angeles Board of Police Commissioners (2019). "Review of Selected Los Angeles Police Department Data-Driven Policing Strategies," BPC #19-0072, March 8, 2019. http://www.lapdpolicecom.lacity.org/031219/BPC_19-0072.pdf link
Neil, R., & Zanger-Tishler, M. (2025). Algorithmic Bias in Criminal Risk Assessment: The Consequences of Racial Differences in Arrest as a Measure of Crime. Annual Review of Criminology, vol. 8 https://www.annualreviews.org/content/journals/10.1146/annurev-criminol-022422-125019 link
City of Chicago Office of Inspector General, Public Safety Section, Advisory Concerning the Chicago Police Department's Predictive Risk Models (OIG file 18-0106, January 2020) (2020) https://igchicago.org/wp-content/uploads/2020/01/OIG-Advisory-Concerning-CPDs-Predictive-Risk-Models-.pdf link
Saunders, J., Hunt, P., & Hollywood, J. S. (2016). "Predictions put into practice: a quasi-experimental evaluation of Chicago's predictive policing pilot." Journal of Experimental Criminology 12: 347-371. https://link.springer.com/article/10.1007/s11292-016-9272-0 link
Angwin, J., Larson, J., Mattu, S., & Kirchner, L. (2016). "Machine Bias." ProPublica, May 23, 2016; with Larson, J., Mattu, S., Kirchner, L., & Angwin, J. (2016), "How We Analyzed the COMPAS Recidivism Algorithm." https://www.propublica.org/article/how-we-analyzed-the-compas-recidivism-algorithm link
Dressel, J., & Farid, H. (2018). "The accuracy, fairness, and limits of predicting recidivism." Science Advances 4(1): eaao5580. https://pmc.ncbi.nlm.nih.gov/articles/PMC5777393/ link
State v. Loomis, 2016 WI 68 (Supreme Court of Wisconsin, decided 13 July 2016), case no. 2015AP157-CR, official opinion https://www.wicourts.gov/sc/opinion/DisplayDocument.pdf?content=pdf&seqNo=171690 link
book grounding: environmental and climate services (ch13)10
Nearing, G., et al. (2024). "Global prediction of extreme floods in ungauged watersheds." Nature 627: 559-563. https://www.nature.com/articles/s41586-024-07145-1 link
Rainforest Connection (RFCx), programme site. https://rfcx.org/ link
Anticipation Hub (IFRC, German Red Cross and Red Cross Red Crescent Climate Centre), global knowledge hub for anticipatory action https://www.anticipation-hub.org/ link
German Red Cross and partners, "Forecast-based Financing" (programme site). https://www.forecast-based-financing.org/ link
United Nations Office for the Coordination of Humanitarian Affairs, "Anticipatory action" (programme framework page). https://www.unocha.org/anticipatory-action link
Google Research, Flood Hub (operational public flood-alerting interface, sites.research.google/floods, fetched 2026-08-06) https://sites.research.google/floods/ link
World Meteorological Organization, "Early Warnings for All"; and United Nations, "Early Warnings for All". https://www.un.org/en/climatechange/early-warnings-for-all link
World Meteorological Organization, "Early Warnings for All"; and United Nations, "Early Warnings for All". https://wmo.int/activities/early-warnings-all link
ALERTCalifornia (University of California San Diego), About ALERTCalifornia (alertcalifornia.org, 2026) https://alertcalifornia.org/about/ link
ALERTCalifornia (University of California San Diego), programme home page (alertcalifornia.org, 2026) https://alertcalifornia.org/ link
book grounding: health equity and SDOH screening (ch11)8
Guevara, M., et al. (2024). "Large language models to identify social determinants of health in electronic health records." npj Digital Medicine 7, 6. https://www.nature.com/articles/s41746-023-00970-0 link
National Academies of Sciences, Engineering, and Medicine (2019). *Integrating Social Care into the Delivery of Health Care: Moving Upstream to Improve the Nation's Health.* Washington, DC: The National Academies Press. https://nap.nationalacademies.org/catalog/25467/integrating-social-care-into-the-delivery-of-health-care link
Obermeyer, Z., Powers, B., Vogeli, C., & Mullainathan, S. (2019). "Dissecting racial bias in an algorithm used to manage the health of populations." Science 366(6464): 447-453. DOI 10.1126/science.aax2342. https://europepmc.org/article/MED/31649194 link
Banerjee, I., Bhimireddy, A.R., Burns, J.L., et al., and Gichoya, J.W. (2021). Reading Race: AI Recognises Patient's Racial Identity In Medical Images. arXiv:2107.10356; published as Gichoya, J.W., et al. (2022), AI recognition of patient race in medical imaging: a modelling study, The Lancet Digital Health, 4(6) https://arxiv.org/abs/2107.10356 link
Centers for Medicare & Medicaid Services. "Accountable Health Communities Model" (CMS Innovation Center model page). https://www.cms.gov/priorities/innovation/innovation-models/ahcm link
Johnson, McPeek Hinz, Regan, Nohria, Moon and Spratt, Measures of Referral vs Receipt of Social Services Among Patients With Health-Related Social Needs (JAMA Network Open, 2024) https://pmc.ncbi.nlm.nih.gov/articles/PMC11024758/ link
Zehner, Kirsch, Adsit, Gorrilla, Hayden, Skora, Rosenblum, Baker, Fiore and McCarthy, Electronic health record closed-loop referral (eReferral) to a state tobacco quitline: a retrospective case study of primary care implementation challenges and adaptations (Implementation Science Communications, 2022) https://pmc.ncbi.nlm.nih.gov/articles/PMC9548147/ link
book grounding: trafficking and exploitation detection (ch15)11
Hanaoka, K., Ngan, M., Yang, J., Quinn, G. W., Hom, A., & Grother, P. (2024). "Face Analysis Technology Evaluation: Age Estimation and Verification." NIST Interagency Report 8525, May 2024. DOI 10.6028/NIST.IR.8525. https://nvlpubs.nist.gov/nistpubs/ir/2024/NIST.IR.8525.pdf link
Hanaoka, K., Ngan, M., Yang, J., Quinn, G. W., Hom, A., & Grother, P. (2024). "Face Analysis Technology Evaluation: Age Estimation and Verification." NIST Interagency Report 8525, May 2024. DOI 10.6028/NIST.IR.8525. https://pages.nist.gov/frvt/html/frvt_age_estimation.html link
Internet Watch Foundation. https://www.iwf.org.uk/ link
National Center for Missing & Exploited Children, "Take It Down" (minor-focused hash removal service); with the NCMEC service page. https://www.missingkids.org/gethelpnow/isyourexplicitcontentoutthere link
National Center for Missing & Exploited Children, "Take It Down" (minor-focused hash removal service); with the NCMEC service page. https://takeitdown.ncmec.org/ link
StopNCII.org (Revenge Porn Helpline / SWGfL). Service pages: How It Works, Industry Partners, Frequently Asked Questions https://stopncii.org/ link
Thorn, "Safer" (CSAM detection service for platforms). https://safer.io/ link
National Center for Missing & Exploited Children, CyberTipline data. https://www.missingkids.org/cybertiplinedata link
International Labour Organization, Walk Free and International Organization for Migration, Global Estimates of Modern Slavery: Forced Labour and Forced Marriage (2022) https://www.ilo.org/publications/major-publications/global-estimates-modern-slavery-forced-labour-and-forced-marriage link
Marinus Analytics, "Traffic Jam" (investigative triage product page). https://www.marinusanalytics.com/traffic-jam link
Spotlight (escort-advertisement triage tooling), operated by Canary NGO; formerly a Thorn programme. https://spotlight.ngo link
capability governance: at-node control16
Blomberg, Christensen, Lippert et al., Effect of machine learning on dispatcher recognition of out-of-hospital cardiac arrest during calls to emergency medical services: a randomized clinical trial (JAMA Network Open 2021;4(1):e2032320; Copenhagen EMS) https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2774644 link
Cahoo v. SAS Analytics Inc., Nos. 18-1295/1296 (6th Cir., decided and filed 3 January 2019) — Michigan UIA / MiDAS (Justia PDF and FindLaw reproduction) https://cases.justia.com/federal/appellate-courts/ca6/18-1296/18-1296-2019-01-03.pdf link
Cahoo v. SAS Analytics Inc., Nos. 18-1295/1296 (6th Cir., decided and filed 3 January 2019) — Michigan UIA / MiDAS (Justia PDF and FindLaw reproduction) https://caselaw.findlaw.com/court/us-6th-circuit/1973889.html link
Hernstrom, Sartor, Larsson et al., Interval cancer, sensitivity, and specificity comparing AI-supported mammography screening with standard double reading without AI in the MASAI study: a randomised, controlled, non-inferiority, single-blinded, population-based, screening-accuracy trial. The Lancet (2026, January). doi 10.1016/S0140-6736(25)02464-X https://doi.org/10.1016/S0140-6736(25)02464-X DOI
Lang, Josefsson, Larsson et al., Artificial intelligence-supported screen reading versus standard double reading in the MASAI randomised controlled trial (Lancet Oncology 2023;24(8):936-944) https://pubmed.ncbi.nlm.nih.gov/37541274/ link
Lund University (2026, January 29), AI support in breast cancer screening leads to fewer missed cancer cases (MASAI final results, The Lancet, doi 10.1016/S0140-6736(25)02464-X) https://www.lunduniversity.lu.se/article/ai-support-breast-cancer-screening-fewer-missed-cancer-cases link
NHTSA ODI Recall Query RQ24009 opening resume (25 April 2024), following Recall 23V-838 (Tesla Autosteer driver-engagement remedy, OTA on or shortly after 12 December 2023, software 2023.44.30, 2,031,220 vehicles, estimated percentage with defect 100%) https://static.nhtsa.gov/odi/inv/2024/INOA-RQ24009-12046.pdf link
NTSB Highway Accident Report HAR-19/03, Collision Between Vehicle Controlled by Developmental Automated Driving System and Pedestrian, Tempe, Arizona, March 18, 2018 (Uber ATG) https://www.ntsb.gov/investigations/AccidentReports/Reports/HAR1903.pdf link
SEC Administrative Proceeding File No. 3-15570, Release No. 34-70694, In the Matter of Knight Capital Americas LLC (16 October 2013) https://www.sec.gov/litigation/admin/2013/34-70694.pdf link
Taylor, Jost, MacDonald et al., Evaluation of an ambient AI documentation tool in ambulatory care (JMIR Medical Informatics 2026;14:e86474, doi 10.2196/86474; UC Davis Health) https://medinform.jmir.org/2026/1/e86474/PDF link
Wong, Otles, Donnelly et al., External validation of a widely implemented proprietary sepsis prediction model in hospitalized patients (JAMA Internal Medicine 2021;181(8):1065-1070, doi 10.1001/jamainternmed.2021.2626; PubMed record) https://pubmed.ncbi.nlm.nih.gov/34152373/ link
Wong, Cao, Lyons et al., Quantification of sepsis model alerts in 24 US hospitals before and during the COVID-19 pandemic (JAMA Network Open 2021;4(11):e2135286) https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2786356 link
Goldhaber-Fiebert & Prince (Stanford), Impact evaluation summary: Allegheny Family Screening Tool (Allegheny County DHS, April 2019) https://analytics.alleghenycounty.us/wp-content/uploads/2019/05/Impact-Evaluation-Summary-from-16-ACDHS-26_PredictiveRisk_Package_050119_FINAL-5.pdf link
U.S. Senate Permanent Subcommittee on Investigations (Committee on Homeland Security and Governmental Affairs), Majority Staff Report, Refusal of Recovery: How Medicare Advantage Insurers Have Denied Patients Access to Post-Acute Care, 17 October 2024 https://www.hsgac.senate.gov/wp-content/uploads/2024.10.17-PSI-Majority-Staff-Report-on-Medicare-Advantage.pdf link
Oversight Board (2022, December 6), Policy Advisory Opinion on Meta's cross-check program https://www.oversightboard.com/news/501654971916288-oversight-board-publishes-policy-advisory-opinion-on-meta-s-cross-check-program/ link
Department for Work and Pensions, Universal Credit Advances model fairness assessment (fairness assessment including statistical analysis of the Universal Credit advances machine learning model: 1 April 2024 to 31 March 2025) (2025) https://www.gov.uk/government/publications/fairness-assessment-including-statistical-analysis-of-the-universal-credit-advances-machine-learning-model-1-april-2024-to-31-march-2025/universal-credit-advances-model-fairness-assessment link
capability governance: cascade propagation6
Amnesty International, Xenophobic Machines: Discrimination through unregulated use of algorithms in the Dutch childcare benefits scandal (2021) — full-text PDF https://www.amnesty.nl/content/uploads/2021/10/20211014_FINAL_Xenophobic-Machines.pdf link
Ofqual, Awarding GCSE, AS, A level, advanced extension awards and extended project qualifications in summer 2020: interim report (August 2020) https://assets.publishing.service.gov.uk/media/5f3571778fa8f5173f593d61/6656-1_Awarding_GCSE__AS__A_level__advanced_extension_awards_and_extended_project_qualifications_in_summer_2020_-_interim_report.pdf link
Post Office Horizon IT Inquiry, Final Report Volume 1 (July 2025) https://www.postofficehorizoninquiry.org.uk/sites/default/files/2025-07/Post%20Office%20Horizon%20IT%20Inquiry%20Final%20Report%20Volume%201_0.pdf link
The Conversation (2023, July 7), Robodebt royal commissioner makes multiple referrals for prosecution, condemning scheme as 'crude and cruel' https://theconversation.com/robodebt-royal-commissioner-makes-multiple-referrals-for-prosecution-condemning-scheme-as-crude-and-cruel-209318 link
ACLU, Williams v. City of Detroit — face recognition false arrest (case page; settlement 28 June 2024) https://www.aclu.org/cases/williams-v-city-of-detroit-face-recognition-false-arrest link
American Civil Liberties Union, Williams v. City of Detroit settlement one-pager (June 2024) https://assets.aclu.org/live/uploads/2024/06/williams_settlement_one-pager_june_24-1.pdf link
capability governance: downstream control7
Dentons Data commentary on Moffatt v. Air Canada, 2024 BCCRT 149 (15 February 2024) https://www.dentonsdata.com/airline-ordered-to-compensate-a-b-c-man-because-its-chatbot-provided-inaccurate-information/ link
Federal Court of Australia, Prygodicz v Commonwealth of Australia (No 2) [2021] FCA 634 — the Court's own SUMMARY (Murphy J, 11 June 2021) https://gordonlegal.com.au/app/uploads/2023/08/prygodicz-v-commonwealth-of-australia-no-2-2021-fca-634-summary.pdf link
Google (2025, May 20), SynthID Detector: a portal to identify AI-generated content https://blog.google/innovation-and-ai/products/google-synthid-ai-content-detector/ link
Koenecke, Choi, Mei, Schellmann & Sloane, Careless Whisper: Speech-to-Text Hallucination Harms (ACM FAccT 2024) https://facctconference.org/static/papers24/facct24-111.pdf link
NHTSA (2024, September 30), Consent Order: Cruise LLC crash reporting under the Standing General Order https://www.nhtsa.gov/press-releases/consent-order-cruise-crash-reporting link
US Attorney's Office, N.D. Cal. (2024), Cruise admits submitting false report to influence federal investigation and agrees to pay $500,000 criminal fine https://www.justice.gov/usao-ndca/pr/cruise-admits-submitting-false-report-influence-federal-investigation-and-agrees-pay link
Zillow Group, Q3 2021 shareholder letter (SEC EX-99.3, filed 2 November 2021) https://www.sec.gov/Archives/edgar/data/1617640/000161764021000085/exhibit993.htm link
capability governance: routing expansion5
Commonwealth Ombudsman (Australia), Centrelink's automated debt raising and recovery system (April 2017), via the Internet Archive https://web.archive.org/web/20260715035347if_/https://www.ombudsman.gov.au/__data/assets/pdf_file/0022/43528/Report-Centrelinks-automated-debt-raising-and-recovery-system-April-2017.pdf link
Customer Experience Dive (2025, May 9), Klarna reinvests in human talent for customer service after AI chatbot rollout https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/ link
Kusano, Scanlon, Chen, McMurry, Gode & Victor, Comparison of Waymo Rider-Only Crash Data to Human Benchmarks at 56.7 Million Miles (arXiv 2505.01515, 2 May 2025) https://arxiv.org/abs/2505.01515 link
Meta (2020, November 19), Measuring our progress combating hate speech https://about.fb.com/news/2020/11/measuring-progress-combating-hate-speech/ link
The Nevada Independent (2025, July 22), Nevada will use AI for unemployment appeals; some lawmakers are skeptical (DETR / Google) https://thenevadaindependent.com/article/nevada-will-use-ai-for-unemployment-appeals-some-lawmakers-are-skeptical link
capability governance: upstream input control11
Development and Evaluation of a Retrieval-Augmented Generation Chatbot for Orthopedic and Trauma Surgery Patient Education: Mixed-Methods Study (JMIR AI, 23 October 2025, doi 10.2196/75262; BVOU / Orthinform.de) https://pmc.ncbi.nlm.nih.gov/articles/PMC12551339/ link
Hong Kong Lawyer, Pyrrho Investments: the English predictive coding case strikes a new balance in e-discovery (Pyrrho Investments Ltd v MWB Property Ltd [2016] EWHC 256 (Ch), Master Matthews, 16 February 2016) https://www.hk-lawyer.org/content/pyrrho-investments-english-predictive-coding-case-strikes-new-balance-e-discovery link
Kakar, Maiti, Taneja, Nandula, Nguyen, Goel et al., Jill Watson: A Virtual Teaching Assistant powered by ChatGPT (arXiv 2405.11070, 17 May 2024) https://arxiv.org/html/2405.11070v1 link
NautaDutilh, The record fine for the Dutch Tax Administration from a legal perspective (Dutch DPA decision of 7 December 2021, kinderopvangtoeslag risk-classification model) https://www.nautadutilh.com/en/insights/the-record-fine-for-the-dutch-tax-administration-from-a-legal-perspective/ link
Obermeyer, Powers, Vogeli & Mullainathan, Dissecting racial bias in an algorithm used to manage the health of populations (Science 366(6464):447-453, 25 October 2019, doi 10.1126/science.aax2342) https://pubmed.ncbi.nlm.nih.gov/31649194/ link
Powles & Hodson, Google DeepMind and healthcare in an age of algorithms (Health and Technology, 16 March 2017; Royal Free London NHS FT / Streams AKI app) https://pmc.ncbi.nlm.nih.gov/articles/PMC5741783/ link
Ruamviboonsuk et al., Real-time diabetic retinopathy screening by deep learning in a multisite national screening programme (Lancet Digital Health 2022, PubMed 35272972; Google Health / Thailand) https://pubmed.ncbi.nlm.nih.gov/35272972/ link
Braun, Geiger, Amsterdam Fair Welfare AI (Inside Amsterdam's high-stakes experiment to create fair welfare AI) (MIT Technology Review, with Lighthouse Reports and Trouw, 2025) https://www.technologyreview.com/2025/06/11/1118233/amsterdam-fair-welfare-ai-discriminatory-algorithms-failure/ link
Lighthouse Reports, Amsterdam's 'Smart Check' welfare-fraud model: fairness methodology (with Trouw and MIT Technology Review, supported by the Pulitzer Center) https://www.lighthousereports.com/methodology/amsterdam-fairness/ link
Stanford Legal Design Lab / Justice Innovation, How AI is augmenting human-led legal advice at Citizens Advice (Caddy adviser copilot) https://justiceinnovation.law.stanford.edu/how-ai-is-augmenting-human-led-legal-advice-at-citizens-advice/ link
Abramoff, M. D., Lavin, P. T., Birch, M., Shah, N., & Folk, J. C. (2018). Pivotal trial of an autonomous AI-based diagnostic system for detection of diabetic retinopathy in primary care offices. npj Digital Medicine, 1, 39 https://pmc.ncbi.nlm.nih.gov/articles/PMC6550188/ link
deployment audit: Allegheny AFST1
deployment audit: Allegheny Housing Assessment (AHA / MH-AHA)2
Allegheny County DHS, Allegheny Housing Assessment methodology report (2021) https://analytics.alleghenycounty.us/wp-content/uploads/2021/01/20-ACDHS-24-MethodologyReport_01142021_v2.pdf link
Allegheny County DHS, Allegheny Housing Assessment methodology report (2021) https://analytics.alleghenycounty.us/2024/12/18/improving-prioritization-of-housing-services-implementation-of-the-allegheny-housing-assessment/ link
deployment audit: Arkansas ARChoices / Idaho Medicaid2
deployment audit: Benefits-navigation chatbots3
Gosciak, J., Giannella, E., Guo, Z., Chen, M., & Koenecke, A. (2026). LLMs in social services: How does chatbot accuracy affect human accuracy? https://arxiv.org/abs/2603.11213 link
U.S. Social Security Administration (agency AI use inventories) https://www.ssa.gov/ link
Kanne, Los Angeles turns to AI to give public benefits enrollment a boost (Route Fifty, 2025) https://www.route-fifty.com/artificial-intelligence/2025/04/los-angeles-turns-ai-give-public-benefits-enrollment-boost/404773/ link
deployment audit: California statewide child-welfare (CWS-CARES)2
California Legislative Analyst's Office, The 2025-26 Budget: CWS-CARES (2025); California Child Welfare Digital Services (CWS-CARES) https://lao.ca.gov/Publications/Report/5006 link
California Legislative Analyst's Office, The 2025-26 Budget: CWS-CARES (2025); California Child Welfare Digital Services (CWS-CARES) https://cwds.ca.gov/ link
deployment audit: Casenotes-as-training-data (research)3
Casenotes and predictive child-welfare models: bias feedback loops (research + ACLU-WA) https://arxiv.org/pdf/2302.08497 link
Casenotes and predictive child-welfare models: bias feedback loops (research + ACLU-WA) https://arxiv.org/pdf/2403.05573 link
Casenotes and predictive child-welfare models: bias feedback loops (research + ACLU-WA) https://www.aclu-wa.org/news/automated-decision-systems-child-welfare-predictive-analytics-tools/ link
deployment audit: DWP fraud & error ML (UK)1
deployment audit: Federal ACF predictive-analytics push2
Administration for Children and Families, predictive-analytics child-welfare pilots (2025-2026) https://acf.gov/media/press/2026/acf-announces-6-million-states-pilot-predictive-analytics-child-welfare link
Administration for Children and Families, predictive-analytics child-welfare pilots (2025-2026) https://acf.gov/acyf/policy-guidance/modernizing-child-welfare-technology-predictive-risk-modeling link
deployment audit: Hackney / Xantura Early Help Profiling1
deployment audit: Illinois Rapid Safety Feedback1
deployment audit: Los Angeles County DCFS (metro sizing)1
deployment audit: Magic Notes (Beam)2
Beam, Magic Notes (assessment transcription/summarization) https://www.beam.org/magic-notes link
Unity Insights, Magic Notes Validation Report v3.0 — independent validation of Beam's Kent County Council evaluation, NICE Evidence Standards Framework (2025) https://unityinsights.co.uk/wp-content/uploads/2025/10/202509_UI-Magic-Notes-Validation-Report-v3.0.pdf link
deployment audit: Michigan MiDAS1
deployment audit: Microsoft 365 Copilot1
deployment audit: Nevada unemployment-appeals RAG (Google/Vertex AI)3
Nevada generative-AI unemployment-appeals RAG (Route Fifty; GovTech; Nevada Independent) https://www.govtech.com/artificial-intelligence/nevada-harnesses-genai-for-employment-claims-evaluation link
Nevada generative-AI unemployment-appeals RAG (Route Fifty; GovTech; Nevada Independent) https://thenevadaindependent.com/article/opinion-wrong-answers-faster-meet-nevadas-new-unemployment-ai-overlord link
Nevada generative-AI unemployment-appeals RAG (Route Fifty; GovTech; Nevada Independent) https://www.route-fifty.com/artificial-intelligence/2025/05/nevada-turns-ai-speed-unemployment-appeals/404987/ link
deployment audit: NYC MyCity chatbot2
OECD.AI Incidents Monitor, NYC MyCity Chatbot Gives Dangerous, Illegal Advice to Businesses (2024) https://oecd.ai/en/incidents/2024-03-29-3dce link
The Markup, NYC's AI chatbot tells businesses to break the law (2024); OECD AI incident https://themarkup.org/artificial-intelligence/2024/03/29/nycs-ai-chatbot-tells-businesses-to-break-the-law link
deployment audit: Robodebt2
Prygodicz v Commonwealth of Australia (No 2) [2021] FCA 634 (Federal Court of Australia) https://robodebt.royalcommission.gov.au/publications/exhibit-2-2598-rbd999900010225-prygodicz-v-commonwealth-australia-no-2-2021-fca-634 link
Royal Commission into the Robodebt Scheme (2023) https://robodebt.royalcommission.gov.au/ link
deployment audit: Rotterdam welfare-fraud algorithm2
Rekenkamer Rotterdam, Gekleurde technologie: onderzoek naar het gebruik van algoritmes door de gemeente Rotterdam (2021) https://www.rekenkamers.nl/rapport/gekleurde-technologie/ link
WIRED / Lighthouse Reports, Inside the suspicion machine (2023) https://www.wired.com/story/welfare-state-algorithms/ link
deployment audit: SyRI / childcare-benefits (toeslagenaffaire)1
domain grounding: benefits eligibility determination (SNAP/TANF/Medicaid)1
domain grounding: benefits navigation chatbots1
domain grounding: child-welfare predictive systems not in PAN2
Vaithianathan, Benavides-Prado, Rebbe & Putnam-Hornstein, Using a Predictive Risk Model to Prioritize Families for Prevention Services: The Hello Baby Program in Allegheny County, PA, Prevention Science (2025) https://pmc.ncbi.nlm.nih.gov/articles/PMC12064473/ link
WitnessLA (Richard Wexler), LA County Nixes Alarmingly Unreliable Predictive Analytics Foster Care Scheme - For Now (2017) https://witnessla.com/op-ed-la-county-nixes-alarming-predictive-analytics-scheme-for-foster-care-for-now/ link
domain grounding: clinical AI (deterioration, imaging, documentation)2
FDA, Artificial Intelligence-Enabled Medical Devices (official device list) https://www.fda.gov/medical-devices/software-medical-device-samd/artificial-intelligence-enabled-medical-devices link
Wong, A., Otles, E., et al. (2021). External Validation of a Widely Implemented Proprietary Sepsis Prediction Model in Hospitalized Patients. JAMA Internal Medicine https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/2781307 link
domain grounding: clinical decision support (sepsis/deterioration alerting, imaging triage)19
Adams, R., Henry, K.E., et al. (2022). Prospective, multi-site study of patient outcomes after implementation of the TREWS machine learning-based early warning system for sepsis. Nature Medicine, 28(7), 1455-1460. https://doi.org/10.1038/s41591-022-01894-0 https://www.nature.com/articles/s41591-022-01894-0 DOI
Ancker, J.S., Edwards, A., Nosal, S., Hauser, D., Mauer, E., & Kaushal, R. (2017). Effects of workload, work complexity, and repeated alerts on alert fatigue in a clinical decision support system. BMC Medical Informatics and Decision Making, 17, 36. https://doi.org/10.1186/s12911-017-0430-8 https://link.springer.com/article/10.1186/s12911-017-0430-8 DOI
Goddard, K., Roudsari, A., & Wyatt, J.C. (2012). Automation bias: a systematic review of frequency, effect mediators, and mitigators. Journal of the American Medical Informatics Association, 19(1), 121-127. https://academic.oup.com/jamia/article-abstract/19/1/121/732254 link
Henry, K.E., et al. (2022). Factors driving provider adoption of the TREWS machine learning-based early warning system and its effects on sepsis treatment timing. Nature Medicine, 28. https://doi.org/10.1038/s41591-022-01895-z https://www.nature.com/articles/s41591-022-01895-z DOI
Lim, Y.S., et al. (2025). Non-Contrast Computed Tomography-Based Triage and Notification for Large Vessel Occlusion Stroke: A Before and After Study Utilizing Artificial Intelligence on Treatment Times and Outcomes. Journal of Clinical Medicine, 14(4), 1281. https://doi.org/10.3390/jcm14041281 https://pmc.ncbi.nlm.nih.gov/articles/PMC11856584/ DOI
McCoy, A.B., et al. (2022). Clinician collaboration to improve clinical decision support: the Clickbusters initiative. Journal of the American Medical Informatics Association, 29(6), 1050-1059. https://academic.oup.com/jamia/article/29/6/1050/6542395 link
Poly, T.N., et al. (2020). Appropriateness of Overridden Alerts in Computerized Physician Order Entry: Systematic Review. JMIR Medical Informatics, 8(7), e15653. https://doi.org/10.2196/15653 https://medinform.jmir.org/2020/7/e15653 DOI
Sendak, M.P., et al. (2020). Real-World Integration of a Sepsis Deep Learning Technology Into Routine Clinical Care: Implementation Study. JMIR Medical Informatics, 8(7), e15182. https://doi.org/10.2196/15182 https://medinform.jmir.org/2020/7/e15182/ DOI
U.S. Food and Drug Administration (2022). Clinical Decision Support Software: Guidance for Industry and FDA Staff (final guidance). https://www.federalregister.gov/documents/2022/09/28/2022-20993/clinical-decision-support-software-guidance-for-industry-and-food-and-drug-administration-staff link
Williams, B. (2024). The National Early Warning Score: from concept to NHS implementation. Clinical Medicine (Royal College of Physicians). https://www.sciencedirect.com/science/article/pii/S147021182402623X link
Williams, B. (2024). The National Early Warning Score: from concept to NHS implementation. Clinical Medicine (Royal College of Physicians). https://www.rcplondon.ac.uk/projects/outputs/national-early-warning-score-news-2 link
Wong, A., Currey, D., Schwinne, M., et al. (2026). Multicenter Prospective Validation of an Updated Proprietary Sepsis Prediction Model. JAMA Network Open. https://doi.org/10.1001/jamanetworkopen.2026.0181 https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2845595 DOI
Elish, M.C., & Watkins, E.A. (2020). Repairing Innovation: A Study of Integrating AI in Clinical Care. Data & Society Research Institute. https://datasociety.net/library/repairing-innovation/ link
Felisberto, M., dos Santos Lima, G., Celuppi, I.C., et al. (2024). Override rate of drug-drug interaction alerts in clinical decision support systems: A brief systematic review and meta-analysis. Health Informatics Journal. https://doi.org/10.1177/14604582241263242 https://journals.sagepub.com/doi/10.1177/14604582241263242 DOI
STAT News (2021, July 26). Epic's AI algorithms, shielded from scrutiny by a corporate firewall, are delivering inaccurate information on seriously ill patients. https://www.statnews.com/2021/07/26/epic-hospital-algorithms-sepsis-investigation/ link
STAT News (2022, Oct 3). Epic overhauls popular sepsis algorithm criticized for faulty alarms. https://www.statnews.com/2022/10/03/epic-sepsis-algorithm-revamp-training/ link
Escobar, G.J., Liu, V.X., Schuler, A., Lawson, B., Greene, J.D., & Kipnis, P. (2020). Automated Identification of Adults at Risk for In-Hospital Clinical Deterioration. New England Journal of Medicine, 383(20), 1951-1960. https://doi.org/10.1056/NEJMsa2001090 https://www.nejm.org/doi/full/10.1056/NEJMsa2001090 DOI
The Kaiser Permanente Northern California Advance Alert Monitor Program: An Automated Early Warning System for Adults at Risk for In-Hospital Clinical Deterioration (2022). Joint Commission Journal on Quality and Patient Safety. https://www.jointcommissionjournal.com/article/S1553-7250(22)00110-6/fulltext link
U.S. Food and Drug Administration (2018, February 13). FDA permits marketing of clinical decision support software for alerting providers of a potential stroke in patients (press announcement) https://www.fda.gov/news-events/press-announcements/fda-permits-marketing-clinical-decision-support-software-alerting-providers-potential-stroke link
domain grounding: clinical documentation copilots (ambient scribes, note generation, coding)17
Afshar, M., Baumann, M.R., Resnik, F., et al. (2025). A Pragmatic Randomized Controlled Trial of Ambient Artificial Intelligence to Improve Health Practitioner Well-Being. NEJM AI. https://doi.org/10.1056/AIoa2500945 https://pubmed.ncbi.nlm.nih.gov/41625485/ DOI
Burke, G., & Schellmann, H. / Associated Press (2024, Oct 26). Researchers say an AI-powered transcription tool used in hospitals invents things no one ever said. https://www.wusf.org/economy-business/2024-11-02/researchers-ai-powered-hospital-transcription-tool-invents-things-no-one-said link
Chen, S., et al. (2024). The effect of using a large language model to respond to patient messages. Lancet Digital Health, 6(6). https://doi.org/10.1016/S2589-7500(24)00060-8 https://www.thelancet.com/journals/landig/article/PIIS2589-7500(24)00060-8/fulltext DOI
Dai, T., Kvedar, J.C., & Polsky, D. (2025). Policy brief: ambient AI scribes and the coding arms race. npj Digital Medicine. https://doi.org/10.1038/s41746-025-02272-z https://www.nature.com/articles/s41746-025-02272-z DOI
Genes, N., Sills, J., Heaton, H.A., Shy, B.D., & Scofi, J. (2025). Addressing Note Bloat: Solutions for Effective Clinical Documentation. Journal of the American College of Emergency Physicians Open. https://doi.org/10.1016/j.acepjo.2024.100031 https://pmc.ncbi.nlm.nih.gov/articles/PMC11852943/ DOI
Koenecke, A., Choi, A.S.G., Mei, K.X., Schellmann, H., & Sloane, M. (2024). Careless Whisper: Speech-to-Text Hallucination Harms. In Proceedings of the 2024 ACM Conference on Fairness, Accountability, and Transparency (FAccT '24). https://doi.org/10.1145/3630106.3658996 https://dl.acm.org/doi/10.1145/3630106.3658996 DOI
Nong, P., et al. (2026). Unintended Consequences of Using Ambient Artificial Intelligence Scribes for Billing. JAMA Health Forum, 7(1), e255771. https://doi.org/10.1001/jamahealthforum.2025.5771 https://jamanetwork.com/journals/jama-health-forum/fullarticle/2843723 DOI
Palm, K.H., Manikantan, K., Mahal, N., Belwadi, S.K., & Pepin, R.J. (2025). Assessing the quality of AI-generated clinical notes: validated evaluation of a large language model ambient scribe. Frontiers in Artificial Intelligence, 8. https://doi.org/10.3389/frai.2025.1691499 https://pmc.ncbi.nlm.nih.gov/articles/PMC12586549/ DOI
Peterson Health Technology Institute (2025). Adoption of Artificial Intelligence in Healthcare Delivery Systems: Early Applications and Impacts. PHTI AI Taskforce. https://phti.org/wp-content/uploads/sites/3/2025/03/PHTI-Adoption-of-AI-in-Healthcare-Delivery-Systems-Early-Applications-Impacts.pdf link
Rotenstein, L.S., et al. (2026). Changes in Clinician Time Expenditure and Visit Quantity With Adoption of Artificial Intelligence-Powered Scribes: A Multisite Study. JAMA. https://doi.org/10.1001/jama.2026.2253 https://pubmed.ncbi.nlm.nih.gov/41920565/ DOI
Stults, C.D., Deng, S., Martinez, M.C., et al. (2025). Evaluation of an Ambient Artificial Intelligence Documentation Platform for Clinicians. JAMA Network Open, 8(5), e258614. https://doi.org/10.1001/jamanetworkopen.2025.8614 https://pubmed.ncbi.nlm.nih.gov/40314951/ DOI
Tai-Seale, M., Baxter, S.L., Vaida, F., et al. (2024). AI-Generated Draft Replies Integrated Into Health Records and Physicians' Electronic Communication. JAMA Network Open, 7(4), e246565. https://doi.org/10.1001/jamanetworkopen.2024.6565 https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2817615 DOI
You, J.G., Dbouk, R.H., Landman, A., et al. (2025). Ambient Documentation Technology in Clinician Experience of Documentation Burden and Burnout. JAMA Network Open, 8(8), e2528056. https://doi.org/10.1001/jamanetworkopen.2025.28056 https://pubmed.ncbi.nlm.nih.gov/40839265/ DOI
American Health Information Management Association (AHIMA). Governance and AI: Putting Rules in Place is Critical (accessed 2026-08-06) https://www.ahima.org/education-events/artificial-intelligence/governance-and-ai-putting-rules-in-place-is-critical/ link
Tierney, A.A., et al. (2025). Ambient Artificial Intelligence Scribes: Learnings after 1 Year and over 2.5 Million Uses. NEJM Catalyst Innovations in Care Delivery. https://doi.org/10.1056/CAT.25.0040 https://divisionofresearch.kaiserpermanente.org/ai-assisted-notetaking-gains-steady-support-from-kaiser-permanente-physicians/ DOI
Tierney, A.A., Gayre, G., Hoberman, B., et al. (2024). Ambient Artificial Intelligence Scribes to Alleviate the Burden of Clinical Documentation. NEJM Catalyst Innovations in Care Delivery. https://doi.org/10.1056/CAT.23.0404 https://catalyst.nejm.org/doi/full/10.1056/CAT.23.0404 DOI
Afshar, M., et al. (2025). A Novel Playbook for Pragmatic Trial Operations to Monitor and Evaluate Ambient Artificial Intelligence in Clinical Practice. NEJM AI. https://doi.org/10.1056/AIdbp2401267 https://ai.nejm.org/doi/full/10.1056/AIdbp2401267 DOI
domain grounding: content moderation and editorial AI (trust & safety, newsroom AI)18
Beckett, C., & Yaseen, M. (2023). Generating Change: A global survey of what news organisations are doing with AI. JournalismAI / POLIS, LSE. https://www.journalismai.info/research/2023-generating-change link
Cambridge Consultants (2019). Use of AI in Online Content Moderation. Report for Ofcom. https://www.ofcom.org.uk/__data/assets/pdf_file/0028/157249/cambridge-consultants-ai-content-moderation.pdf link
Diakopoulos, N., Cools, H., Li, C., Helberger, N., Kung, E., & Rinehart, A. (2024, April). Generative AI in Journalism: The Evolution of Newswork and Ethics in a Generative Information Ecosystem. Associated Press / Northwestern University. https://www.aim4dem.nl/wp-content/uploads/2024/04/AP_Generative_AI_Report_April_202426-1.pdf link
Gorwa, R., Binns, R., & Katzenbach, C. (2020). Algorithmic content moderation: Technical and political challenges in the automation of platform governance. Big Data & Society, 7(1). https://doi.org/10.1177/2053951719897945 https://ora.ox.ac.uk/objects/uuid:5f9e41fb-d96a-4230-a41e-b125eba2519b DOI
Oversight Board (2025, August 27). 2024 Annual Report: Highlights Board's Impact in the Year of Elections. https://www.oversightboard.com/news/2024-annual-report-highlights-boards-impact-in-the-year-of-elections/ link
Simon, F.M. (2024, February 6). Artificial Intelligence in the News: How AI Retools, Rationalizes, and Reshapes Journalism and the Public Arena. Tow Center for Digital Journalism, Columbia University. https://www.cjr.org/tow_center_reports/artificial-intelligence-in-the-news.php link
Bonifacic, I. (2023, January 25). CNET had to correct most of its AI-written articles. Engadget. https://www.engadget.com/cnet-corrected-41-of-its-77-ai-written-articles-201519489.html link
Harrison Dupré, M. (2023, November 27). Sports Illustrated Published Articles by Fake, AI-Generated Writers. Futurism. https://futurism.com/sports-illustrated-ai-generated-writers link
Human Rights Watch (2020, September 10). 'Video Unavailable': Social Media Platforms Remove Evidence of War Crimes. https://www.hrw.org/report/2020/09/10/video-unavailable/social-media-platforms-remove-evidence-war-crimes link
Oversight Board (2024, June 27). 2023 Annual Report Shows Board's Impact on Meta. https://www.oversightboard.com/news/2023-annual-report-shows-boards-impact-on-meta/ link
Steen, E., Yurechko, K., & Klug, D. (2023). You Can (Not) Say What You Want: Using Algospeak to Contest and Evade Algorithmic Content Moderation on TikTok. Social Media + Society, 9(3). https://doi.org/10.1177/20563051231194586 https://journals.sagepub.com/doi/10.1177/20563051231194586 DOI
Kaplan, J. (2025, January 7). More Speech and Fewer Mistakes. Meta Newsroom. https://about.fb.com/news/2025/01/meta-more-speech-fewer-mistakes/ link
Meta Platforms (quarterly). Community Standards Enforcement Report. Meta Transparency Center. https://transparency.meta.com/reports/community-standards-enforcement/ link
Meta Platforms (2025, May 29). Integrity Reports, First Quarter 2025. Meta Transparency Center. https://transparency.meta.com/reports/integrity-reports-q1-2025/ link
Allyn, B. (2020, May 12). In Settlement, Facebook To Pay $52 Million To Content Moderators With PTSD. NPR (Scola v. Facebook). https://www.npr.org/2020/05/12/854998616/in-settlement-facebook-to-pay-52-million-to-content-moderators-with-ptsd link
Newton, C. (2019, February 25). The Trauma Floor: The secret lives of Facebook moderators in America. The Verge. https://www.theverge.com/2019/2/25/18229714/cognizant-facebook-content-moderator-interviews-trauma-working-conditions-arizona link
Steiger, M., Bharucha, T.J., Venkatagiri, S., Riedl, M.J., & Lease, M. (2021). The Psychological Well-Being of Content Moderators. In Proceedings of CHI '21. https://doi.org/10.1145/3411764.3445092 https://crowd.cs.vt.edu/wp-content/uploads/2021/02/CHI21_final__The_Psychological_Well_Being_of_Content_Moderators-2.pdf DOI
YouTube / Google (2020, August 25). Responsible policy enforcement during Covid-19. Official YouTube blog. https://blog.youtube/inside-youtube/responsible-policy-enforcement-during-covid-19/ link
domain grounding: crisis support and suicide-risk prediction2
HHS / SAMHSA, SAMHSA Awards $255 Million to Administer 988 Lifeline https://www.hhs.gov/press-room/samhsa-awards-255-million-to-administer-988-lifeline.html link
Eysenbach, Crisis Text Line and Loris.ai Controversy Highlights the Complexity of Informed Consent on the Internet and Data-Sharing Ethics for Machine Learning and Research (Journal of Medical Internet Research, editorial, 2025) https://pmc.ncbi.nlm.nih.gov/articles/PMC11799832/ link
domain grounding: customer service and contact centres (copilots, chatbots, QA)18
AI Incident Database, Incident 1039 (April 2025). Anysphere AI Support Bot for Cursor Reportedly Invents Login Policy, Leading to Subscription Cancellations. https://incidentdatabase.ai/cite/1039/ link
Aksin, Z., Armony, M., & Mehrotra, V. (2007). The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research. Production and Operations Management, 16(6), 665-688. https://doi.org/10.1111/j.1937-5956.2007.tb00288.x https://journals.sagepub.com/doi/abs/10.1111/j.1937-5956.2007.tb00288.x DOI
Bernhardt, A., Kresge, L., & Suleiman, R. (2021). Data and Algorithms at Work: The Case for Worker Technology Rights. UC Berkeley Labor Center. https://laborcenter.berkeley.edu/wp-content/uploads/2021/11/Data-and-Algorithms-at-Work.pdf link
Burleigh, E. (2024, June 11). Amazon customer service agents are scared of being replaced by AI. Fortune. https://fortune.com/2024/06/11/amazon-customer-service-agents-scared-ai-replacement/ link
Communications Workers of America (2023-2024). CWA Resource Hub on Artificial Intelligence (including the call-center AI survey factsheet with Cornell/McMaster). https://cwa-union.org/workers-rights/artificial-intelligence link
Doellgast, V., O'Brady, S., Kim, J., Walters, D., et al. (2023). AI in Contact Centers: Artificial Intelligence and Algorithmic Management in Frontline Service Workplaces. Cornell University ILR School (refereed companion: Doellgast, Wagner & O'Brady, Transfer 29(1), 2023, https://doi.org/10.1177/10242589221143044). https://ecommons.cornell.edu/entities/publication/2c04c957-d672-400e-9aed-adb5f6ace640 DOI
Gartner, Inc. (2024, July 9). Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn't Use AI For Customer Service (survey of 5,728 customers). https://www.gartner.com/en/newsroom/press-releases/2024-07-09-gartner-survey-finds-64-percent-of-customers-would-prefer-that-companies-didnt-use-ai-for-customer-service link
Gartner, Inc. (2024, July 9). Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn't Use AI For Customer Service (survey of 5,728 customers). https://www.theregister.com/2024/07/09/gartner_simply_replacing_hold_music/ link
Gartner, Inc. (2025, June 10). Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI (poll of 163 service leaders). https://www.gartner.com/en/newsroom/press-releases/2025-06-10-gartner-predicts-50-percent-of-organizations-will-abandon-plans-to-reduce-customer-service-workforce-due-to-ai link
Luo, X., Tong, S., Fang, Z., & Qu, Z. (2019). Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases. Marketing Science, 38(6), 937-947. https://doi.org/10.1287/mksc.2019.1192 https://www.fox.temple.edu/sites/fox/files/Frontiers-Machines-versus-Humans-The-Impact-of-Artificial-Intelligence-Chatbot-Disclosure-on-Customer-Purchases.pdf DOI
The New York Times (2023, July). 'Training My Replacement': Inside a Call Center Worker's Battle With A.I. (republished by The Seattle Times). https://www.seattletimes.com/explore/careers/training-my-replacement-inside-a-call-center-workers-battle-with-ai/ link
Moffatt v. Air Canada, 2024 BCCRT 149 (British Columbia Civil Resolution Tribunal, February 14, 2024). https://www.canlii.org/en/bc/bccrt/doc/2024/2024bccrt149/2024bccrt149.html link
Sookman, B.B. (2024, February 19). Moffatt v. Air Canada: A Misrepresentation by an AI Chatbot. McCarthy Tétrault TechLex blog https://www.mccarthy.ca/en/insights/blogs/techlex/moffatt-v-air-canada-misrepresentation-ai-chatbot link
ITV News (2024, January 19). DPD disables AI chatbot after customer service bot appears to go rogue. https://www.itv.com/news/2024-01-19/dpd-disables-ai-chatbot-after-customer-service-bot-appears-to-go-rogue link
Gartner, Inc. (2025, June 10). Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI (poll of 163 service leaders). https://www.theregister.com/software/2025/06/11/half_of_firms_set_to_abandon_plans_to_ditch_customer_service/502135 link
Ivanova, I. (2025, May 9). Klarna plans to hire humans again, as new landmark survey reveals most AI projects fail to deliver. Fortune. https://fortune.com/2025/05/09/klarna-ai-humans-return-on-investment/ link
Klarna Bank AB (2024, February 27). Klarna AI assistant handles two-thirds of customer service chats in its first month (press release via PR Newswire). https://www.prnewswire.com/news-releases/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month-302072740.html link
Brynjolfsson, E., Li, D., & Raymond, L. (2025). Generative AI at Work. The Quarterly Journal of Economics, 140(2), 889-942. https://doi.org/10.1093/qje/qjae044 https://academic.oup.com/qje/article/140/2/889/7990658 DOI
domain grounding: disability benefits adjudication and care allocation1
Stanford RegLab, Artificial Intelligence for Adjudication: The Social Security Administration and AI Governance (publication page) (2022) https://reglab.stanford.edu/publications/artificial-intelligence-for-adjudication-the-social-security-administration-and-ai-governance/ link
domain grounding: dropout and chronic-absenteeism prediction1
domain grounding: forensic and justice-involved risk assessment2
NPR, Justice Department works to curb racial bias in deciding who's released from prison (2022) https://www.npr.org/2022/04/19/1093538706/justice-department-works-to-curb-racial-bias-in-deciding-whos-released-from-pris link
Angwin, J., Larson, J., Mattu, S., & Kirchner, L. (2016). Machine Bias. ProPublica, 23 May 2016; with Larson, J., Mattu, S., Kirchner, L., & Angwin, J. (2016), How We Analyzed the COMPAS Recidivism Algorithm https://www.propublica.org/article/machine-bias-risk-assessments-in-criminal-sentencing link
domain grounding: gerontology and aging care1
domain grounding: government administrative decision-making2
GOV.UK, Government-built Humphrey AI tool reviews responses to consultation for first time (2025) https://www.gov.uk/government/news/government-built-humphrey-ai-tool-reviews-responses-to-consultation-for-first-time-in-bid-to-save-millions link
IRCC (Government of Canada), CIMM Question Period Note: Use of AI in Decision-Making at IRCC (29 Nov 2022) https://www.canada.ca/en/immigration-refugees-citizenship/corporate/transparency/committees/cimm-nov-29-2022/question-period-note-use-ai-decision-making-ircc.html link
domain grounding: health-access AI (prior-authorization denial)2
CBS News, UnitedHealth uses faulty AI to deny elderly patients medically necessary coverage, lawsuit claims https://www.cbsnews.com/news/unitedhealth-lawsuit-ai-deny-claims-medicare-advantage-health-insurance-denials/ link
Rucker, P., Miller, M., & Armstrong, D. (2023, March 25). How Cigna Saves Millions by Having Its Doctors Reject Claims Without Reading Them. ProPublica, co-published with The Capitol Forum https://www.propublica.org/article/cigna-pxdx-medical-health-insurance-rejection-claims link
domain grounding: hiring and employment screening (resume screening, interview scoring, ATS)21
Bogen, M., & Rieke, A. (2018). Help Wanted: An Examination of Hiring Algorithms, Equity, and Bias. Upturn. https://www.upturn.org/static/reports/2018/hiring-algorithms/files/Upturn%20--%20Help%20Wanted%20-%20An%20Exploration%20of%20Hiring%20Algorithms,%20Equity%20and%20Bias.pdf link
Cowgill, B. (2018). Bias and Productivity in Humans and Algorithms: Theory and Evidence from Résumé Screening. Columbia Business School working paper (SSRN 3433737). https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3433737 link
Fuller, J.B., Raman, M., Sage-Gavin, E., & Hines, K. (2021). Hidden Workers: Untapped Talent. Harvard Business School Project on Managing the Future of Work & Accenture. https://www.hbs.edu/managing-the-future-of-work/research/Pages/hidden-workers-untapped-talent.aspx link
Hoffman, M., Kahn, L.B., & Li, D. (2018). Discretion in Hiring. Quarterly Journal of Economics, 133(2), 765-800. https://doi.org/10.1093/qje/qjx042 https://www.nber.org/papers/w21709 DOI
Li, D., Raymond, L.R., & Bergman, P. (2020). Hiring as Exploration. NBER Working Paper 27736. https://doi.org/10.3386/w27736 https://www.nber.org/papers/w27736 DOI
Maurer, R. (2021). HireVue Discontinues Facial Analysis Screening. SHRM; with HireVue and ORCAA audit announcements (2021). https://orcaarisk.com/in-the-news/2021/1/12/orcaas-audit-of-hirevue-is-live link
New York City Local Law 144 of 2021 (Automated Employment Decision Tools); NYC Department of Consumer and Worker Protection, Final Rules (2023). https://rules.cityofnewyork.us/rule/automated-employment-decision-tools-updated/ link
New York City Local Law 144 of 2021 (Automated Employment Decision Tools); NYC Department of Consumer and Worker Protection, Final Rules (2023). https://www.nyc.gov/assets/dca/downloads/pdf/about/DCWP-AEDT-FAQ.pdf link
New York State Office of the State Comptroller (2025, December 2). Enforcement of Local Law 144 - Automated Employment Decision Tools. Audit Report 2024-N-6. https://www.osc.ny.gov/state-agencies/audits/2025/12/02/enforcement-local-law-144-automated-employment-decision-tools link
Wilson, C., Ghosh, A., Jiang, S., Mislove, A., Baker, L., Szary, J., Trindel, K., & Polli, F. (2021). Building and Auditing Fair Algorithms: A Case Study in Candidate Screening. In Proceedings of FAccT '21, 666-677. https://doi.org/10.1145/3442188.3445928 https://www.ccs.neu.edu/home/amislove/publications/Pymetrics-FAccT.pdf DOI
Wilson, K., & Caliskan, A. (2024). Gender, Race, and Intersectional Bias in Resume Screening via Language Model Retrieval. In Proceedings of the AAAI/ACM Conference on AI, Ethics, and Society (AIES 2024), 7(1), 1578-1590. https://doi.org/10.48550/arXiv.2407.20371 https://ojs.aaai.org/index.php/AIES/article/view/31748 DOI
Wright, L., Muenster, R.M., Vecchione, B., et al. (2024). Null Compliance: NYC Local Law 144 and the Challenges of Algorithm Accountability. In Proceedings of FAccT '24, 1701-1713. https://doi.org/10.1145/3630106.3658998 https://arxiv.org/abs/2406.01399 DOI
Dastin, J. (2018, October 10). Amazon scraps secret AI recruiting tool that showed bias against women. Reuters. https://www.euronews.com/business/2018/10/10/amazon-scraps-secret-ai-recruiting-tool-that-showed-bias-against-women link
Maurer, R. (2021). HireVue Discontinues Facial Analysis Screening. SHRM; with HireVue and ORCAA audit announcements (2021). https://www.shrm.org/topics-tools/news/talent-acquisition/hirevue-discontinues-facial-analysis-screening link
Raghavan, M., Barocas, S., Kleinberg, J., & Levy, K. (2020). Mitigating Bias in Algorithmic Hiring: Evaluating Claims and Practices. In Proceedings of FAT* '20, 469-481. https://doi.org/10.1145/3351095.3372828 https://arxiv.org/abs/1906.09208 DOI
ACLU, ACLU of Colorado, Public Justice & Eisenberg & Baum LLP (2025, March). Civil-rights charges over an automated HireVue video interview at Intuit (Deaf and Indigenous applicant); via HR Dive and Fisher Phillips coverage. https://www.hrdive.com/news/ai-intuit-hirevue-deaf-indigenous-employee-discrimination-aclu/743273/ link
ACLU, ACLU of Colorado, Public Justice & Eisenberg & Baum LLP (2025, March). Civil-rights charges over an automated HireVue video interview at Intuit (Deaf and Indigenous applicant); via HR Dive and Fisher Phillips coverage. https://www.fisherphillips.com/en/insights/insights/ai-screening-systems-face-fresh-scrutiny-6-key-takeaways-from-claims-filed-against-hiring-technology-company link
U.S. Equal Employment Opportunity Commission (2023, September 11). iTutorGroup to Pay $365,000 to Settle EEOC Discriminatory Hiring Suit (EEOC v. iTutorGroup, No. 1:22-cv-02565, E.D.N.Y.). https://www.eeoc.gov/newsroom/itutorgroup-pay-365000-settle-eeoc-discriminatory-hiring-suit link
Best Practice AI. Unilever saved over 50,000 hours in candidate interview time and delivered over £1M annual savings and improved candidate diversity with machine analysis of video-based interviewing (AI case study). https://www.bestpractice.ai/ai-case-study-best-practice/unilever_saved_over_50,000_hours_in_candidate_interview_time_and_delivered_over_%C2%A31m_annual_savings_and_improved_candidate_diversity_with_machine_analysis_of_video-based_interviewing. link
Mobley v. Workday, Inc., No. 3:23-cv-00770 (N.D. Cal.): agent-theory vendor liability (2024), preliminary nationwide ADEA collective certification (2025), bias-testing privilege ruling (2026); via Holland & Knight LLP analysis. https://www.hklaw.com/en/insights/publications/2025/05/federal-court-allows-collective-action-lawsuit-over-alleged link
U.S. EEOC (2023, May 18). Select Issues: Assessing Adverse Impact in Software, Algorithms, and Artificial Intelligence Used in Employment Selection Procedures Under Title VII. Technical assistance document (removed from eeoc.gov early 2025; archived). https://web.archive.org/web/20250102220802/https://www.eeoc.gov/laws/guidance/select-issues-assessing-adverse-impact-software-algorithms-and-artificial link
domain grounding: homelessness and housing services2
Federal Trade Commission and Consumer Financial Protection Bureau (2023, October 12). Settlement to Require Trans Union to Pay $15 Million over Charges It Failed to Ensure Accuracy of Tenant Screening Reports (a DIFFERENT product; not about sanctions name screening) https://www.ftc.gov/news-events/news/press-releases/2023/10/ftc-cfpb-settlement-require-trans-union-pay-15-million-over-charges-it-failed-ensure-accuracy-tenant link
Blackwell, Caprara, Rountree, Casey, Vanderford, Battis, Early Outcomes from the Los Angeles County Homelessness Prevention Unit (California Policy Lab, UCLA, 2025) https://capolicylab.org/early-outcomes-from-the-los-angeles-county-homelessness-prevention-unit/ link
domain grounding: immigration and asylum AI (casework tools, triage, agency governance)16
AI.GOV.UK Knowledge Hub / DSIT (2025). Asylum Case Summarisation (ACS): Streamlining asylum decisions with AI-powered transcript summarisation (tool record, Home Office, phase Alpha). https://ai.gov.uk/knowledge-hub/tools/asylum-case-summarisation-%28acs%29/ link
Alsherif, S. (Open Rights Group) with Deen, S. (2026, June 2). AI in Asylum Decisions: Transparency and Accountability Failures. https://www.openrightsgroup.org/publications/ai-in-asylum-decisions-transparency-and-accountability-failures/ link
Alsherif, S. (Open Rights Group) with Deen, S. (2026, June 2). AI in Asylum Decisions: Transparency and Accountability Failures. https://dataingovernment.blog.gov.uk/2025/05/08/making-the-algorithmic-transparency-recording-standard-atrs-mandatory-across-government/ link
Deck, A. (2023, April 19). AI translation jeopardizes Afghan asylum claims. Rest of World; with Context/Thomson Reuters Foundation companion. https://restofworld.org/2023/ai-translation-errors-afghan-refugees-asylum/ link
Deck, A. (2023, April 19). AI translation jeopardizes Afghan asylum claims. Rest of World; with Context/Thomson Reuters Foundation companion. https://www.context.news/ai/ais-insane-translation-mistakes-endanger-us-asylum-cases link
Foxglove (2020, August 4). Home Office says it will abandon its 'racist visa algorithm' - after we sued them; with Computer Weekly corroboration. https://www.foxglove.org.uk/2020/08/04/home-office-says-it-will-abandon-its-racist-visa-algorithm-after-we-sued-them/ link
Foxglove (2020, August 4). Home Office says it will abandon its 'racist visa algorithm' - after we sued them; with Computer Weekly corroboration. https://www.computerweekly.com/news/252487195/Home-Office-drops-racist-visa-algorithm link
Heilweil, R. (2023, November 16). Homeland Security updates AI inventory with multiple immigration-related use cases. FedScoop. https://fedscoop.com/dhs-citizenship-immigration-services-ai-use-cases/ link
Home Office / UK Visas and Immigration (2026, May 29). Facial age estimation: Using AI to support initial age decisions (A guide) (accessible). GOV.UK guidance. https://www.gov.uk/government/publications/facial-age-estimation/facial-age-estimation-using-ai-to-support-initial-age-decisions-a-guide-accessible link
Independent Chief Inspector of Borders and Immigration (2025, July 22). An inspection of the Home Office's use of age assessments (July 2024 - February 2025). https://www.gov.uk/government/publications/an-inspection-of-the-home-offices-use-of-age-assessments-july-2024-february-2025 link
Lulamae, J. (2022, September 5). The BAMF's controversial dialect recognition software: new languages and an EU pilot project. AlgorithmWatch; with Beck, J. (2026), Verfassungsblog legal analysis (https://doi.org/10.59704/b22636dc94f60b29). https://verfassungsblog.de/dialect-recognition-software-dias-law/ DOI
National Audit Office (2025, December 10). An analysis of the asylum system. HC 1517, Session 2024-26. https://www.nao.org.uk/reports/an-analysis-of-the-asylum-system/ link
Privacy International (2024, October 17). Automating the hostile environment: uncovering the secretive Home Office algorithm at the heart of immigration enforcement (IPIC); with the 2025 ICO complaint and the primary FOI trail. https://www.whatdotheyknow.com/request/identify_and_prioritise_immigrat_3 link
Scheel, S. (2024). Epistemic domination by data extraction: questioning the use of biometrics and mobile phone data analysis in asylum procedures. Journal of Ethnic and Migration Studies, 50(9), 2289-2308. https://doi.org/10.1080/1369183X.2024.2307782 https://pmc.ncbi.nlm.nih.gov/articles/PMC11034547/ DOI
Privacy International (2024, October 17). Automating the hostile environment: uncovering the secretive Home Office algorithm at the heart of immigration enforcement (IPIC); with the 2025 ICO complaint and the primary FOI trail. https://privacyinternational.org/news-analysis/5452/automating-hostile-environment-uncovering-secretive-home-office-algorithm-heart link
Privacy International (2024, October 17). Automating the hostile environment: uncovering the secretive Home Office algorithm at the heart of immigration enforcement (IPIC); with the 2025 ICO complaint and the primary FOI trail. https://privacyinternational.org/press-release/5640/privacy-international-issues-complaint-uk-regulator-regarding-deployment-two link
domain grounding: industrial operations and QA (visual inspection, predictive maintenance)19
Ahangar, M.N., Farhat, Z.A., & Sivanathan, A. (2025). AI Trustworthiness in Manufacturing: Challenges, Toolkits, and the Path to Industry 5.0. Sensors, 25(14), 4357. https://doi.org/10.3390/s25144357 https://pmc.ncbi.nlm.nih.gov/articles/PMC12298069/ DOI
Ahangar, M.N., Farhat, Z.A., Sivanathan, A., Ketheesram, N., & Kaur, S. (2026). Explainable AI-Driven Quality and Condition Monitoring in Smart Manufacturing. Sensors, 26(3), 911. https://doi.org/10.3390/s26030911 https://www.mdpi.com/1424-8220/26/3/911 DOI
Hermansa, M., Kozielski, M., Michalak, M., Szczyrba, K., Wróbel, Ł., & Sikora, M. (2021). Sensor-Based Predictive Maintenance with Reduction of False Alarms — A Case Study in Heavy Industry. Sensors, 22(1), 226. https://doi.org/10.3390/s22010226 https://pmc.ncbi.nlm.nih.gov/articles/PMC8749854/ DOI
Kovalenko, I., Barton, K., Moyne, J., & Tilbury, D.M. (2023). Opportunities and Challenges to Integrate Artificial Intelligence into Manufacturing Systems: Thoughts from a Panel Discussion. https://doi.org/10.48550/arXiv.2303.11139 https://arxiv.org/abs/2303.11139 DOI
Landing AI via PR Newswire (2020, October 21). Landing AI Unveils AI Visual Inspection Platform to Improve Quality and Reduce Costs for Manufacturers Worldwide. https://www.prnewswire.com/news-releases/landing-ai-unveils-ai-visual-inspection-platform-to-improve-quality-and-reduce-costs-for-manufacturers-worldwide-301157094.html link
NIST Manufacturing Extension Partnership (2026, May 13). The Rise of Artificial Intelligence (AI) in U.S. Manufacturing. https://www.nist.gov/mep/rise-artificial-intelligence-ai-us-manufacturing-text-only link
Parasuraman, R., & Manzey, D.H. (2010). Complacency and Bias in Human Use of Automation: An Attentional Integration. Human Factors, 52(3), 381-410. https://doi.org/10.1177/0018720810376055 DOI
Pham, T.M.T., Premkumar, K., Naili, M., & Yang, J. (2025). Time to Retrain? Detecting Concept Drifts in Machine Learning Systems. In ICSE 2025. https://doi.org/10.48550/arXiv.2410.09190 https://arxiv.org/abs/2410.09190 DOI
Sundaram, S., & Zeid, A. (2023). Artificial Intelligence-Based Smart Quality Inspection for Manufacturing. Micromachines, 14(3), 570. https://doi.org/10.3390/mi14030570 https://pmc.ncbi.nlm.nih.gov/articles/PMC10058274/ DOI
Veillon, R., Shabushnig, J., Aabye-Hansen, L., et al. (2023). Applying Machine Learning to the Visual Inspection of Filled Injectable Drug Products. PDA Journal of Pharmaceutical Science and Technology, 77(5), 376-401. https://doi.org/10.5731/pdajpst.2022.012796 https://journal.pda.org/content/77/5/376 DOI
Just Auto (2018, October 17). Audi develops AI software for quality inspections in press shops. https://www.just-auto.com/news/audi-develops-ai-software-for-quality-inspections-in-press-shops/ link
Lean Enterprise Institute. Automatic Line Stop (Lean Lexicon). https://www.lean.org/lexicon-terms/automatic-line-stop/ link
BMW Group PressClub (2025, April 28). Artificial intelligence as a quality booster (GenAI4Q pilot, Plant Regensburg). https://www.press.bmwgroup.com/global/article/detail/T0449729EN/artificial-intelligence-as-a-quality-booster?language=en link
Metrology and Quality News (2026, July 6). BMW Group Advances Use of Physical AI in Production (AIQX, Plant Spartanburg). https://metrology.news/bmw-group-advances-use-of-physical-ai-in-production/ link
Romeo, G., & Conti, D. (2025). Exploring automation bias in human-AI collaboration: a review and implications for explainable AI. AI & Society. https://doi.org/10.1007/s00146-025-02422-7 https://link.springer.com/article/10.1007/s00146-025-02422-7 DOI
Wittbold, K. (2026, June 18). Why Your Team Has Stopped Trusting Their Predictive Maintenance Alerts. Augury blog. https://www.augury.com/blog/machine-health/why-your-team-has-stopped-trusting-their-predictive-maintenance-alerts/ link
Das, J., O'Connor, T.F., Fisher, A.C., et al. (2025). Public feedback to FDA on regulatory considerations for AI in drug manufacturing. AAPS Open, 11, 10. https://doi.org/10.1186/s41120-025-00110-w https://link.springer.com/article/10.1186/s41120-025-00110-w DOI
U.S. FDA, CDER/OPQ (2023). Discussion Paper: Artificial Intelligence in Drug Manufacturing. Docket FDA-2023-N-0487. https://www.fda.gov/media/165743/download link
RCR Wireless News (2016, September 12). Case study: Siemens reduces train failures with Teradata Aster (Renfe Velaro E predictive maintenance). https://www.rcrwireless.com/20160912/big-data-analytics/siemens-train-teradata-tag31-tag99 link
domain grounding: legal support and access to justice2
FTC, FTC Finalizes Order with DoNotPay That Prohibits Deceptive AI Lawyer Claims (Feb 2025) https://www.ftc.gov/news-events/news/press-releases/2025/02/ftc-finalizes-order-donotpay-prohibits-deceptive-ai-lawyer-claims-imposes-monetary-relief-requires link
Magesh et al., Hallucination-Free? Assessing the Reliability of Leading AI Legal Research Tools (Stanford RegLab, arXiv 2405.20362) https://arxiv.org/abs/2405.20362 link
domain grounding: lending, credit and collections (underwriting, adverse action, MRM)21
Bartlett, R., Morse, A., Stanton, R., & Wallace, N. (2022). Consumer-Lending Discrimination in the FinTech Era. Journal of Financial Economics, 143(1), 30-56. https://doi.org/10.1016/j.jfineco.2021.05.047 https://www.nber.org/system/files/working_papers/w25943/w25943.pdf DOI
Blattner, L., & Nelson, S. (2021). How Costly is Noise? Data and Disparities in Consumer Credit. Working paper (Stanford GSB / Chicago Booth). https://doi.org/10.48550/arXiv.2105.07554 https://arxiv.org/abs/2105.07554 DOI
Board of Governors of the Federal Reserve System & OCC (2011). SR Letter 11-7: Supervisory Guidance on Model Risk Management (superseded April 17, 2026 by SR 26-2). https://www.federalreserve.gov/supervisionreg/srletters/SR2602.htm link
Consumer Financial Protection Bureau (2022, 2023). Circular 2022-03: Adverse action notification requirements in connection with credit decisions based on complex algorithms; and Circular 2023-03 on Regulation B sample forms. https://www.consumerfinance.gov/compliance/circulars/circular-2023-03-adverse-action-notification-requirements-and-the-proper-use-of-the-cfpbs-sample-forms-provided-in-regulation-b/ link
Consumer Financial Protection Bureau (2023, June 6). Chatbots in Consumer Finance. CFPB Issue Spotlight. https://www.consumerfinance.gov/data-research/research-reports/chatbots-in-consumer-finance/chatbots-in-consumer-finance/ link
FinRegLab (2019). The Use of Cash-Flow Data in Underwriting Credit: Empirical Research Findings; and FinRegLab (2025), Advancing the Credit Ecosystem: Machine Learning & Cash Flow Data in Consumer Underwriting. https://finreglab.org/research/the-use-of-cash-flow-data-in-underwriting-credit-empirical-research-findings/ link
FinRegLab (2019). The Use of Cash-Flow Data in Underwriting Credit: Empirical Research Findings; and FinRegLab (2025), Advancing the Credit Ecosystem: Machine Learning & Cash Flow Data in Consumer Underwriting. https://finreglab.org/research/advancing-the-credit-ecosystem-machine-learning-cash-flow-data-in-consumer-underwriting/ link
Fuster, A., Goldsmith-Pinkham, P., Ramadorai, T., & Walther, A. (2022). Predictably Unequal? The Effects of Machine Learning on Credit Markets. The Journal of Finance, 77(1), 5-47. https://doi.org/10.1111/jofi.13090 https://haas.berkeley.edu/wp-content/uploads/archive/Predictably-Unequal-The-Effects-of-Machine-Learning-on-Credit-Markets.pdf DOI
Jagtiani, J., & Lemieux, C. (2019). The Roles of Alternative Data and Machine Learning in Fintech Lending: Evidence from the LendingClub Consumer Platform. Financial Management, 48(4), 1009-1029. https://doi.org/10.1111/fima.12295 https://www.philadelphiafed.org/-/media/frbp/assets/working-papers/2018/wp18-15r.pdf DOI
Jagtiani, J., Lemieux, C., & Goldstein, B. (2023). Did Fintech Loans Default More During the COVID-19 Pandemic? Were Fintech Firms 'Cream-Skimming' the Best Borrowers? Federal Reserve Bank of Philadelphia Working Paper 23-26. https://www.philadelphiafed.org/-/media/frbp/assets/working-papers/2023/wp23-26.pdf link
Martinez, E., & Kirchner, L. (2021, August 25). The Secret Bias Hidden in Mortgage-Approval Algorithms. The Markup (with Associated Press). https://themarkup.org/denied/2021/08/25/the-secret-bias-hidden-in-mortgage-approval-algorithms link
OCC, Federal Reserve, FDIC, CFPB & NCUA (2021). Request for Information and Comment on Financial Institutions' Use of Artificial Intelligence, Including Machine Learning. 86 FR 16837. https://www.federalregister.gov/documents/2021/03/31/2021-06607/request-for-information-and-comment-on-financial-institutions-use-of-artificial-intelligence link
Office of the Comptroller of the Currency (2021). Model Risk Management, Comptroller's Handbook, Version 1.0 (OCC Bulletin 2021-39). https://www.occ.gov/news-issuances/bulletins/2021/bulletin-2021-39.html link
TrueAccord (c. 2022). Snap Finance: Putting Digital-First, Machine Learning-Driven Collections to the Test (client case study). https://pages.trueaccord.com/snap-finance-case-study.html link
Consumer Financial Protection Bureau (2022). Circular 2022-03: Adverse action notification requirements in connection with credit decisions based on complex algorithms; and (2023) Circular 2023-03: Adverse action notification requirements and the proper use of the CFPB's sample forms provided in Regulation B https://www.consumerfinance.gov/compliance/circulars/circular-2022-03-adverse-action-notification-requirements-in-connection-with-credit-decisions-based-on-complex-algorithms/ link
Board of Governors of the Federal Reserve System & OCC (2011). SR Letter 11-7: Supervisory Guidance on Model Risk Management (superseded April 17, 2026 by SR 26-2). https://www.federalreserve.gov/boarddocs/srletters/2011/sr1107.htm link
Office of the Massachusetts Attorney General (2025, July 10). AG Campbell Announces $2.5 Million Settlement With Student Loan Lender For Unlawful Practices Through AI Use (Assurance of Discontinuance, Earnest Operations LLC). https://www.mass.gov/news/ag-campbell-announces-25-million-settlement-with-student-loan-lender-for-unlawful-practices-through-ai-use-other-consumer-protection-violations link
New York State Department of Financial Services (2021, March 23). Report on Apple Card Investigation. https://www.dfs.ny.gov/reports_and_publications/press_releases/pr202103231 link
Consumer Financial Protection Bureau (2022, August 10). Consent Order, In the Matter of Hello Digit, LLC, File No. 2022-CFPB-0007 https://files.consumerfinance.gov/f/documents/cfpb_hello-digit-llc_consent-order_2022-08.pdf link
Consumer Financial Protection Bureau — Ficklin, P.A., & Watkins, P. (2019). An update on credit access and the Bureau's first No-Action Letter. CFPB Blog. https://www.consumerfinance.gov/about-us/blog/update-credit-access-and-no-action-letter/ link
Relman Colfax PLLC (2021-2024). Fair Lending Monitorship of Upstart Network's Lending Model (Initial, Second, Third, and Final Reports). https://www.relmanlaw.com/cases-upstart-network-fair-lending-counseling link
domain grounding: logistics, dispatch and scheduling (route optimization, warehouse, workforce scheduling)13
Harknett, K., Schneider, D., & Irwin, V. (2021). Improving health and economic security by reducing work schedule uncertainty. PNAS, 118(42), e2107828118. https://doi.org/10.1073/pnas.2107828118 DOI
Nguyen, A. (2021). The Constant Boss: Labor Under Digital Surveillance. Data & Society Research Institute. https://datasociety.net/library/the-constant-boss/ link
Office of the City Auditor, City of Seattle, with the West Coast Poverty Center (2019, December). Evaluation of Seattle's Secure Scheduling Ordinance: Year 1 Findings. https://seattle.gov/documents/Departments/CityAuditor/auditreports/SSO_EvaluationYear1Report_122019.pdf link
Schneider, D., & Harknett, K. (2019). Consequences of Routine Work-Schedule Instability for Worker Health and Well-Being. American Sociological Review, 84(1), 82-114. https://doi.org/10.1177/0003122418823184 https://shift.hks.harvard.edu/files/2019/01/Consequences-of-Routine-Work-Schedule-Instability-for-Worker-Health-and-Wellbeing.pdf DOI
Strategic Organizing Center (2022, April). The Injury Machine: How Amazon's Production System Hurts Workers. https://thesoc.org/resources/the-injury-machine-how-amazons-production-system-hurts-workers/ link
U.S. Department of Labor, OSHA (2023, January 18 and February 1). Federal safety inspections at Amazon warehouse facilities find company exposed workers to ergonomic, struck-by hazards (national news releases). https://www.osha.gov/news/newsreleases/osha-national-news-release/20230201 link
U.S. Department of Labor, Occupational Safety and Health Administration (2024, December 19). US Department of Labor announces settlement with Amazon requiring corporate-wide ergonomic measures at facilities nationwide https://www.osha.gov/news/newsreleases/osha-national-news-release/20241219 link
U.S. Senate Committee on Health, Education, Labor, and Pensions (2024, December 15). The Injury-Productivity Trade-off: How Amazon's Obsession with Speed Creates Uniquely Dangerous Warehouses (Majority Staff Report) https://www.help.senate.gov/imo/media/doc/amazon_investigation.pdf link
Allgor, R., Cezik, T., & Chen, D. (2023). Algorithm for Robotic Picking in Amazon Fulfillment Centers Enables Humans and Robots to Work Together Effectively. INFORMS Journal on Applied Analytics, 53(4). https://doi.org/10.1287/inte.2022.1143 DOI
Cheon, E., & Erickson, I. (2025). Fulfillment of the Work Games: Warehouse Workers' Experiences with Algorithmic Management. Proceedings of the ACM on Human-Computer Interaction (CSCW). https://doi.org/10.1145/3757409 https://arxiv.org/abs/2508.09438 DOI
U.S. Department of Labor, OSHA (2023, January 18 and February 1). Federal safety inspections at Amazon warehouse facilities find company exposed workers to ergonomic, struck-by hazards (national news releases). https://www.osha.gov/news/newsreleases/osha-national-news-release/20230118 link
Holland, C., Levis, J., Nuggehalli, R., Santilli, B., & Winters, J. (2017). UPS Optimizes Delivery Routes. Interfaces, 47(1), 8-23. https://doi.org/10.1287/inte.2016.0875 DOI
Levy, K. (2023). Data Driven: Truckers, Technology, and the New Workplace Surveillance. Princeton University Press. https://press.princeton.edu/books/hardcover/9780691175300/data-driven link
domain grounding: mental and behavioral health chatbots2
Federal Trade Commission, FTC Launches Inquiry into AI Chatbots Acting as Companions (2025) https://www.ftc.gov/news-events/news/press-releases/2025/09/ftc-launches-inquiry-ai-chatbots-acting-companions link
NPR, An eating disorders chatbot offered dieting advice, raising fears about AI in health (2023) https://www.npr.org/sections/health-shots/2023/06/08/1180838096/an-eating-disorders-chatbot-offered-dieting-advice-raising-fears-about-ai-in-hea link
domain grounding: military social work (veterans benefits and behavioral health)2
The War Horse, Hiring, Overtime, and AI: VA Is Processing Veterans' Disability Claims Faster Than Ever (2026) https://thewarhorse.org/ai-veterans-affairs-disability-claims/ link
Harris, Finlay, Meerwijk, Evaluating the accuracy of the VHA REACH VET suicide prediction model for legal involved veterans (npj Mental Health Research, 2025;4:53) https://pmc.ncbi.nlm.nih.gov/articles/PMC12535588/ link
domain grounding: occupational social work (EAP and workplace wellbeing)1
domain grounding: public-safety risk assessment (DV and predictive policing)1
domain grounding: school threat assessment and SEB screening1
domain grounding: school-safety surveillance and self-harm flagging1
domain grounding: schools and education AI (early warning, tutoring, proctoring, grading)16
Feathers, T. (2023, April 27). False Alarm: How Wisconsin Uses Race and Income to Label Students 'High Risk'. The Markup (with Chalkbeat). https://themarkup.org/machine-learning/2023/04/27/false-alarm-how-wisconsin-uses-race-and-income-to-label-students-high-risk link
Ayer, L., Boudreaux, B., Paige, J.W., et al. (2023). Artificial Intelligence-Based Student Activity Monitoring for Suicide Risk (RR-A2910-1). RAND Corporation. https://www.rand.org/pubs/research_reports/RRA2910-1.html link
Center for Democracy & Technology (2022, August 3). Hidden Harms: The Misleading Promise of Monitoring Students Online. https://cdt.org/insights/report-hidden-harms-the-misleading-promise-of-monitoring-students-online/ link
Consortium for School Networking (2024, April). 2024 State of EdTech District Leadership Report. https://www.cosn.org/tools-and-resources/resource/2024-state-of-edtech-district-leadership-survey/ link
Knowles, J.E. (2015). Of needles and haystacks: Building an accurate statewide dropout early warning system in Wisconsin. Journal of Educational Data Mining, 7(3), 18-67. https://doi.org/10.5281/zenodo.3554725 https://jedm.educationaldatamining.org/index.php/JEDM/article/view/JEDM082 DOI
Liang, W., Yuksekgonul, M., Mao, Y., Wu, E., & Zou, J. (2023). GPT detectors are biased against non-native English writers. Patterns, 4(7), 100779. https://doi.org/10.1016/j.patter.2023.100779 DOI
National Foundation for Educational Research (2024). ChatGPT in Lesson Preparation: A Teacher Choices Trial. Evaluation report for the Education Endowment Foundation. https://www.nfer.ac.uk/publications/chatgpt-in-lesson-preparation-a-teacher-choices-trial/ link
Ofqual (2020, August 13). Awarding GCSE, AS & A Levels in Summer 2020: Interim Report. https://www.gov.uk/government/publications/awarding-gcse-as-a-levels-in-summer-2020-interim-report link
Ogletree v. Cleveland State University, No. 1:21-cv-00500 (N.D. Ohio, August 22, 2022); via Higher Ed Dive and Future of Privacy Forum analyses. https://fpf.org/blog/federal-court-deems-universitys-use-of-room-scans-within-the-home-unconstitutional/ link
U.S. Department of Education, Office of Educational Technology (2024, October). Empowering Education Leaders: A Toolkit for Safe, Ethical, and Equitable AI Integration. https://files.eric.ed.gov/fulltext/ED661924.pdf link
Wang, R.E., Ribeiro, A.T., Robinson, C.D., Loeb, S., & Demszky, D. (2024). Tutor CoPilot: A Human-AI Approach for Scaling Real-Time Expertise. EdWorkingPaper 24-1054. https://doi.org/10.48550/arXiv.2410.03017 https://edworkingpapers.com/ai24-1054 DOI
Yoder-Himes, D.R., Asif, A., Kinney, K., et al. (2022). Racial, skin tone, and sex disparities in automated proctoring software. Frontiers in Education, 7, 881449. https://doi.org/10.3389/feduc.2022.881449 https://www.frontiersin.org/journals/education/articles/10.3389/feduc.2022.881449/full DOI
Ogletree v. Cleveland State University, No. 1:21-cv-00500 (N.D. Ohio, August 22, 2022); via Higher Ed Dive and Future of Privacy Forum analyses. https://www.highereddive.com/news/test-proctoring-room-scans-violated-college-students-privacy-judge-rules/630340/ link
Allensworth, E.M., & Easton, J.Q. (2007). What Matters for Staying On-Track and Graduating in Chicago Public Schools. University of Chicago Consortium on School Research. https://consortium.uchicago.edu/publications/what-matters-staying-track-and-graduating-chicago-public-schools-focus-students link
Faria, A.-M., Sorensen, N., Heppen, J., Bowdon, J., Taylor, S., Eisner, R., & Foster, S. (2017). Getting students on track for graduation: Impacts of the Early Warning Intervention and Monitoring System after one year (REL 2017-272). U.S. Department of Education, Institute of Education Sciences, National Center for Education Evaluation and Regional Assistance, Regional Educational Laboratory Midwest https://eric.ed.gov/?id=ED573814 link
Wisconsin Department of Public Instruction. WISEdash for Districts: Dropout Early Warning System (DEWS) Dashboards (including the October 12, 2023 retirement notice). https://dpi.wi.gov/wisedash/districts/about-data/dews link
domain grounding: security operations and fraud detection (SOC triage, fraud scoring)19
AlAhmadi, B., Axon, L., & Martinovic, I. (2022). 99% False Positives: A Qualitative Study of Security Operations Center Analysts' Perspectives on Security Alarms. In Proceedings of the 31st USENIX Security Symposium, 2783-2800. https://www.usenix.org/conference/usenixsecurity22/presentation/alahmadi link
Dal Pozzolo, A., Boracchi, G., Caelen, O., Alippi, C., & Bontempi, G. (2018). Credit Card Fraud Detection: A Realistic Modeling and a Novel Learning Strategy. IEEE Transactions on Neural Networks and Learning Systems, 29(8), 3784-3797. https://doi.org/10.1109/TNNLS.2017.2736643 https://dalpozz.github.io/static/pdf/TNNLS_2017.pdf DOI
Edelman, B.G., Bono, J., Peng, S., Rodriguez, R., & Ho, S. (2023-2024). Randomized Controlled Trials for Microsoft Copilot for Security (SSRN 4648700; productivity-findings whitepaper, Jan 2024). https://www.microsoft.com/content/dam/microsoft/final/en-us/microsoft-product-and-services/microsoft-dynamics-365/pdf/Microsoft-Copilot-for-Security-productivity-findings-Whitepaper-Jan2024.pdf link
Edelman, B.G., Bono, J., Peng, S., Rodriguez, R., & Ho, S. (2023-2024). Randomized Controlled Trials for Microsoft Copilot for Security (SSRN 4648700; productivity-findings whitepaper, Jan 2024). https://arxiv.org/html/2511.13860 link
Kokulu, F.B., Soneji, A., Bao, T., Shoshitaishvili, Y., Zhao, Z., Doupé, A., & Ahn, G.-J. (2019). Matched and Mismatched SOCs: A Qualitative Study on Security Operations Center Issues. In ACM CCS 2019, 1955-1970. https://doi.org/10.1145/3319535.3354239 https://adamdoupe.com/publications/matched-and-mismatched-socs-ccs2019.pdf DOI
Lunghi, D., Simitsis, A., Caelen, O., & Bontempi, G. (2023). Adversarial Learning in Real-World Fraud Detection: Challenges and Perspectives. https://doi.org/10.1145/3600046.3600051 https://arxiv.org/abs/2307.01390 DOI
Office of Senator Elizabeth Warren (2022, October). Facilitating Fraud: How Consumers Defrauded on Zelle are Left High and Dry by the Banks that Created It. U.S. Senate oversight report. https://www.warren.senate.gov/imo/media/doc/ZELLE%20REPORT%20OCTOBER%202022.pdf link
SANS Institute (2024). SANS 2024 SOC Survey. https://www.sans.org/press/announcements/2024-sans-soc-survey-reveals-critical-trends-technologies-cyber-defense link
Sundaramurthy, S.C., Bardas, A.G., Case, J., Ou, X., Wesch, M., McHugh, J., & Rajagopalan, S.R. (2015). A Human Capital Model for Mitigating Security Analyst Burnout. In Eleventh Symposium On Usable Privacy and Security (SOUPS 2015). USENIX Association. https://www.usenix.org/conference/soups2015/proceedings/presentation/sundaramurthy link
Tariq, S., Baruwal Chhetri, M., Nepal, S., & Paris, C. (2025). Alert Fatigue in Security Operations Centres: Research Challenges and Opportunities. ACM Computing Surveys, 57(9), Article 224. https://doi.org/10.1145/3723158 https://dl.acm.org/doi/10.1145/3723158 DOI
Tines (2023). Voice of the SOC 2023 (survey of 900 security-operations professionals). https://www.tines.com/reports/voice-of-the-soc-2023/ link
U.S. Senate Committee on Commerce, Science, and Transportation, Majority Staff (2014). A 'Kill Chain' Analysis of the 2013 Target Data Breach. https://www.commerce.senate.gov/wp-content/uploads/media/doc/2014%200325%20Target%20Kill%20Chain%20Analysis.pdf link
Vermeer, M., Kadenko, N., van Eeten, M., Gañán, C., & Parkin, S. (2023). Alert Alchemy: SOC Workflows and Decisions in the Management of NIDS Rules. In ACM CCS 2023. https://doi.org/10.1145/3576915.3616581 https://repository.tudelft.nl/file/File_267d72ad-a929-4856-b913-a0f3202b7998 DOI
Consumer Financial Protection Bureau (2024, May 7). Consent Order, In the Matter of Chime Financial, Inc., File No. 2024-CFPB-0002. https://files.consumerfinance.gov/f/documents/cfpb_chime-financial-inc-consent-order_2024-05.pdf link
Kessler, C. (2021, July 6). A Banking App Has Been Suddenly Closing Accounts, Sometimes Not Returning Customers' Money. ProPublica. https://www.propublica.org/article/chime link
Teradata (2017). Danske Bank Fights Fraud with Deep Learning and AI (case study EB9821). https://assets.teradata.com/resourceCenter/downloads/CaseStudies/CaseStudy_EB9821_Danske_Bank_Saves_Millions_Fighting_Fraud_With_Deep_Learning_and_AI.pdf link
UK Payment Systems Regulator (2023-2025). APP fraud performance data / APP scams performance reports. https://www.psr.org.uk/information-for-consumers/app-fraud-performance-data/ link
Axelsson, S. (2000). The Base-Rate Fallacy and the Difficulty of Intrusion Detection. ACM Transactions on Information and System Security, 3(3), 186-205. https://doi.org/10.1145/357830.357849 https://dl.acm.org/doi/10.1145/357830.357849 DOI
Google Cloud (2023, June 21). Google Cloud Launches AI-Powered Anti Money Laundering Product for Financial Institutions (with HSBC-reported results). https://www.googlecloudpresscorner.com/2023-06-21-Google-Cloud-Launches-AI-Powered-Anti-Money-Laundering-Product-for-Financial-Institutions link
domain grounding: software engineering AI (coding assistants, code review)19
Bakal, G., Dasdan, A., Katz, Y., Kaufman, M., & Levin, G. (2025). Experience with GitHub Copilot for Developer Productivity at Zoominfo [Preprint]. arXiv. https://doi.org/10.48550/arXiv.2501.13282 https://arxiv.org/abs/2501.13282 DOI
Becker, J., Rush, N., Barnes, E., & Rein, D. (2025). Measuring the Impact of Early-2025 AI on Experienced Open-Source Developer Productivity. METR. https://doi.org/10.48550/arXiv.2507.09089 https://metr.org/blog/2025-07-10-early-2025-ai-experienced-os-dev-study/ DOI
Chatterjee, S., Liu, C.L., Rowland, G., & Hogarth, T. (2024). The Impact of AI Tool on Engineering at ANZ Bank: An Empirical Study on GitHub Copilot within Corporate Environment [Preprint]. arXiv. https://doi.org/10.48550/arXiv.2402.05636 https://www.theregister.com/2024/02/10/anz_bank_github_copilot/ DOI
Chowdhury, K., Banik, D., Ferdous, K.M., & Shamim, S.I. (2026). From Industry Claims to Empirical Reality: An Empirical Study of Code Review Agents in Pull Requests [Preprint]. arXiv. https://doi.org/10.48550/arXiv.2604.03196 https://arxiv.org/abs/2604.03196 DOI
Cihan, U., Haratian, V., İçöz, A., et al. (2025). Automated Code Review In Practice. In ICSE 2025 (SEIP). https://doi.org/10.48550/arXiv.2412.18531 https://arxiv.org/abs/2412.18531 DOI
Doe v. GitHub, Inc., Microsoft Corp., OpenAI (N.D. Cal., 4:22-cv-06823; filed Nov. 2022). Class action over Copilot training on licensed open-source code and unattributed output. https://www.bakerlaw.com/the-copilot-litigation/ link
Doe v. GitHub, Inc., Microsoft Corp., OpenAI (N.D. Cal., 4:22-cv-06823; filed Nov. 2022). Class action over Copilot training on licensed open-source code and unattributed output. https://caselaw.findlaw.com/court/us-dis-crt-n-d-cal/2200493.html link
GitClear / Harding, W., et al. (2025). AI Copilot Code Quality: 2025 Look Back at 12 Months of Data. GitClear research report. https://www.gitclear.com/ai_assistant_code_quality_2025_research link
Lee, H.-P., Sarkar, A., Tankelevitch, L., et al. (2025). The Impact of Generative AI on Critical Thinking: Self-Reported Reductions in Cognitive Effort and Confidence Effects From a Survey of Knowledge Workers. In CHI 2025. https://doi.org/10.1145/3706598.3713778 https://dl.acm.org/doi/full/10.1145/3706598.3713778 DOI
Pearce, H., Ahmad, B., Tan, B., Dolan-Gavitt, B., & Karri, R. (2022). Asleep at the Keyboard? Assessing the Security of GitHub Copilot's Code Contributions. In 43rd IEEE Symposium on Security and Privacy (SP 2022). https://doi.org/10.48550/arXiv.2108.09293 https://arxiv.org/abs/2108.09293 DOI
Peng, S., Kalliamvakou, E., Cihon, P., & Demirer, M. (2023). The Impact of AI on Developer Productivity: Evidence from GitHub Copilot [Preprint]. arXiv. https://doi.org/10.48550/arXiv.2302.06590 https://arxiv.org/abs/2302.06590 DOI
Perry, N., Srivastava, M., Kumar, D., & Boneh, D. (2023). Do Users Write More Insecure Code with AI Assistants? In ACM CCS 2023. https://doi.org/10.1145/3576915.3623157 https://dl.acm.org/doi/10.1145/3576915.3623157 DOI
Stack Overflow (2025). 2025 Stack Overflow Developer Survey (AI section). https://survey.stackoverflow.co/2025/ai link
Vaithilingam, P., Zhang, T., & Glassman, E.L. (2022). Expectation vs. Experience: Evaluating the Usability of Code Generation Tools Powered by Large Language Models. In CHI 2022 Extended Abstracts. https://doi.org/10.1145/3491101.3519665 https://dl.acm.org/doi/10.1145/3491101.3519665 DOI
Google Cloud DORA (2025). State of AI-assisted Software Development (2025 DORA Report). https://dora.dev/dora-report-2025/ link
Tabachnyk, M., & Nikolov, S. (2022). ML-Enhanced Code Completion Improves Developer Productivity. Google Research Blog. https://research.google/blog/ml-enhanced-code-completion-improves-developer-productivity/ link
Cui, Z.K., Demirer, M., Jaffe, S., Musolff, L., Peng, S., & Salz, T. (2025). The Effects of Generative AI on High-Skilled Work: Evidence from Three Field Experiments with Software Developers. Management Science. https://doi.org/10.1287/mnsc.2025.00535 https://pubsonline.informs.org/doi/10.1287/mnsc.2025.00535 DOI
Google Cloud DORA (2024). Accelerate State of DevOps Report 2024. https://dora.dev/research/2024/dora-report/ link
Ziegler, A., Kalliamvakou, E., Li, X.A., et al. (2024). Measuring GitHub Copilot's Impact on Productivity. Communications of the ACM, 67(3). https://doi.org/10.1145/3633453 https://dl.acm.org/doi/10.1145/3633453 DOI
domain grounding: substance use and addictions1
domain grounding: tax administration and means-testing fraud analytics2
Bank for International Settlements, Governance of AI adoption in central banks (BIS Papers othp90) https://www.bis.org/publ/othp90.pdf link
Stanford HAI, IRS Disproportionately Audits Black Taxpayers (2023), reporting Elzayn et al. https://hai.stanford.edu/news/irs-disproportionately-audits-black-taxpayers link
domain grounding: unemployment-insurance fraud detection1
dossier corroboration: Sports Illustrated / AdVon fabricated AI authors1
empirical cap: catch_at_generation (max)5
'The Illusion of Progress' (arXiv:2508.08285) — LLM-as-Judge Precision 0.736 / Recall 0.957 / F1 0.832 vs human consensus on QA. https://arxiv.org/abs/2508.08285 link
Datadog LLM-as-a-judge (2025) — detection F1 drops substantially from HaluBench to the harder RAGTruth; harder hallucinations are harder to catch.
Faithful RAG leaderboard (arXiv:2505.04847) — FaithJudge with o3-mini-high reaches ~84% balanced accuracy / ~82% F1 on FaithBench (optimistic ceiling). https://arxiv.org/abs/2505.04847 link
Mental-health chatbot detection (arXiv:2604.06216) — GPT judges 54.6% accuracy, 9.3% recall (miss 90.7% of hallucinations); traditional methods F1<0.30 on subjective content. https://arxiv.org/abs/2604.06216 link
Same detection-accuracy literature as catch_at_generation (FaithBench arXiv:2410.13210; arXiv:2508.08285); audit-time detection is bounded by the same hallucination-detection ceiling.
empirical cap: decontaminate (max)2
Same detection-accuracy literature as catch_at_generation (FaithBench arXiv:2410.13210; arXiv:2508.08285); audit-time detection is bounded by the same hallucination-detection ceiling.
HalluDetect legal-domain (arXiv:2509.11619) — best mitigation architecture reaches ~96% token accuracy in a FAVORABLE, retrieval-grounded legal setting (optimistic end). https://arxiv.org/abs/2509.11619 link
empirical cap: frac_verifiable (max)1
empirical cap: groundtruth_reliability (max)3
Faithful RAG with Sparse Autoencoders (arXiv:2512.08892) — even with relevant passages retrieved, models contradict evidence / invent details; faithfulness is not guaranteed. https://arxiv.org/abs/2512.08892 link
FaithfulRAG (arXiv:2506.08938) — RAG systems struggle in knowledge-conflict scenarios even when relevant passages are retrieved (pessimistic end). https://arxiv.org/abs/2506.08938 link
Retrieval-augmented COVID-19 fact-checking (PMC12079058) — CRAG/Self-RAG reach 0.972-0.978 accuracy against a curated 130k peer-reviewed corpus (optimistic ceiling). https://pmc.ncbi.nlm.nih.gov/articles/PMC12079058/ link
empirical cap: model_error_base (min)6
HALoGEN (arXiv:2501.08292) — best models hallucinate 4%-86% of generated facts depending on domain. https://arxiv.org/abs/2501.08292 link
Karpowicz (2025) — three independent mathematical frameworks (auction theory, proper scoring, log-sum-exp) all conclude no LLM inference mechanism can be simultaneously truthful, etc.
llm-stats.com failure-focused eval (2026) — FactsGrounding 89.1% accuracy => ~10.9% failure on a relatively easy grounded benchmark.
OpenAI (2025), 'Why Language Models Hallucinate' — next-token training plus IDK-penalizing benchmarks push models to bluff; explains the persistent nonzero floor.
Suprmind benchmark digest (2026) — production ChatGPT ~4.8% major-incorrect with reasoning vs ~11.6% without; HealthBench 3.6%->1.6% with GPT-5 thinking.
Xu et al. (2024), 'Hallucination is Inevitable: An Innate Limitation of LLMs' — formal proof that hallucination cannot be eliminated.
environmental cost: data-center carbon intensity (548 gCO2e/kWh)1
model org: air_canada_chatbot2
Moffatt v. Air Canada, 2024 BCCRT 149 (British Columbia Civil Resolution Tribunal, February 14, 2024). https://www.canlii.org/en/bc/bccrt/doc/2024/2024bccrt149/2024bccrt149.html link
Sookman, B.B. (2024, February 19). Moffatt v. Air Canada: A Misrepresentation by an AI Chatbot. McCarthy Tétrault TechLex blog https://www.mccarthy.ca/en/insights/blogs/techlex/moffatt-v-air-canada-misrepresentation-ai-chatbot link
model org: albert_france_services8
Acteurs Publics, Derriere l'echec mediatique d'Albert, un projet d'IA plus global qui s'ancre dans l'Etat (2026) https://acteurspublics.fr/articles/de-chatbot-experimental-a-socle-interministeriel-pour-lia-de-letat-le-parcours-dalbert-ia/ link
DINUM (numerique.gouv.fr), La DINUM a recu le prix innovation des Victoires des Acteurs publics pour le lancement d'Albert (2024) https://www.numerique.gouv.fr/actualites/la-dinum-a-recu-le-prix-innovation-des-victoires-des-acteurs-publics-pour-le-lancement-d-albert/ link
France services / ANCT, Experimentation d'un modele d'assistance aux conseillers France services base sur l'intelligence artificielle (2024) https://www.france-services.gouv.fr/actualites/experimentation-dun-modele-dassistance-france-services-IA link
Journal du Geek, Gabriel Attal annonce la naissance d'une IA francaise pour revolutionner le service public (2024) https://www.journaldugeek.com/2024/04/24/gabriel-attal-annonce-la-naissance-dune-ia-francaise-pour-revolutionner-le-service-public/ link
Next (next.ink), Albert: l'IA souveraine de la Dinum ne sera pas generalisee dans sa forme actuelle (2026) https://next.ink/brief-article/albert-lia-souveraine-de-la-dinum-ne-sera-pas-generalisee-dans-sa-forme-actuelle/ link
Public Senat, IA, simplification des formulaires, France Services: Gabriel Attal annonce sa feuille de route pour debureaucratiser les demarches administratives (2024) https://www.publicsenat.fr/actualites/politique/ia-simplification-des-formulaires-france-services-gabriel-attal-annonce-sa-feuille-de-route-pour-debureaucratiser-les-demarches-administratives link
Solidaires Finances Publiques, Entre ici Albert, au pantheon des IA souveraines (2026) https://solidairesfinancespubliques.org/le-syndicat/dossiers/ia-a-la-dgfip/7192-albert-france-service.html link
Weka.fr (AFP dispatch), Albert, l'outil d'IA generative, experimente a France Services ne sera pas generalise (2026) https://www.weka.fr/actualite/administration/article/albert-l-outil-d-ia-generative-experimente-a-france-services-ne-sera-pas-generalise-209194/ link
model org: allegheny_afst13
Goldhaber-Fiebert & Prince (Stanford), Impact evaluation summary: Allegheny Family Screening Tool (Allegheny County DHS, April 2019) https://analytics.alleghenycounty.us/wp-content/uploads/2019/05/Impact-Evaluation-Summary-from-16-ACDHS-26_PredictiveRisk_Package_050119_FINAL-5.pdf link
American Civil Liberties Union, How Policy Hidden in an Algorithm Is Threatening Families in This Pennsylvania County (ACLU, 2023) https://www.aclu.org/news/womens-rights/how-policy-hidden-in-an-algorithm-is-threatening-families-in-this-pennsylvania-county link
Associated Press (Ho and Burke), Child Welfare Algorithm Used by Allegheny County DHS Faces Justice Department Scrutiny (90.5 WESA, 2023) https://www.wesanews.org/politics-government/2023-01-31/child-welfare-algorithm-used-by-allegheny-county-dhs-faces-justice-department-scrutiny link
Eubanks, Automating Inequality (2018); AP investigation (Ho & Burke, 2022) https://www.pbs.org/newshour/nation/ap-report-doj-examining-ai-screening-tool-used-by-pa-child-welfare-agency link
Gerchick et al., The Devil Is in the Details: Interrogating Values Embedded in the Allegheny Family Screening Tool (ACLU and Human Rights Data Analysis Group, ACM FAccT 2023) https://www.aclu.org/the-devil-is-in-the-details-interrogating-values-embedded-in-the-allegheny-family-screening-tool link
Goldhaber-Fiebert and Prince, Impact Evaluation of the Allegheny Family Screening Tool Phase 2 Summary (Stanford University for Allegheny County DHS, 2023) https://analytics.alleghenycounty.us/wp-content/uploads/2024/05/23-ACDHS-19_FamilyScreeningToolUpdate_Summary.pdf link
Ho and Burke, Opaque AI Tool May Flag Parents With Disabilities (Associated Press via 90.5 WESA, 2023) https://www.wesanews.org/health-science-tech/2023-03-18/ai-parents-disabilities-family link
Rittenhouse, Algorithms, Humans and Racial Disparities in Child Protective Services https://krittenh.github.io/katherine-rittenhouse.com/Rittenhouse_Algorithms.pdf link
Stapleton, Cheng, Kawakami et al., Extended Analysis of How Child Welfare Workers Reduce Racial Disparities in Algorithmic Decisions (arXiv 2204.13872) https://arxiv.org/abs/2204.13872 link
Stapleton, How Child Welfare Workers Reduce Racial Disparities in Algorithmic Decisions (CW360, Center for Advanced Studies in Child Welfare, University of Minnesota, 2025) https://cascw.umn.edu/cw360deg-spring-2025/how-child-welfare-workers-reduce-racial-disparities-algorithmic-decisions link
Ho and Burke, How an Algorithm That Screens for Child Neglect Could Harden Racial Disparities (Associated Press via PBS NewsHour, 2022) https://www.pbs.org/newshour/nation/how-an-algorithm-that-screens-for-child-neglect-could-harden-racial-disparities link
Zhang, L., & Denby-Brinson, R. (2026). AI in Child Welfare and Family Services. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. Open access, CC BY 4.0 https://doi.org/10.1007/978-3-032-18443-6_4 DOI
model org: allegheny_hello_baby6
Vaithianathan, Benavides-Prado, Rebbe & Putnam-Hornstein, Using a Predictive Risk Model to Prioritize Families for Prevention Services: The Hello Baby Program in Allegheny County, PA, Prevention Science (2025) https://pmc.ncbi.nlm.nih.gov/articles/PMC12064473/ link
Allegheny County Department of Human Services, Children, Youth and Families: Response to Independent Reviews of the Hello Baby Predictive Risk Model (2020) https://analytics.alleghenycounty.us/wp-content/uploads/2020/09/20-ACDHS-18-HelloBaby-CYF-Response_v2.pdf link
Lery, Wulczyn, Benatar, Zhou, Huhr, Norwitt & Brooks (Urban Institute / Chapin Hall), Evaluation Findings from Hello Baby in Allegheny County, Pennsylvania (2025) https://www.urban.org/sites/default/files/additional-materials/Evaluation_Findings_from_Hello_Baby_in_Allegheny_County_Pennsylvania.pdf link
National Coalition for Child Protection Reform, Cutting Through the Spin About Predictive Analytics in Child Welfare (Hello Baby Ethics) (2022) https://www.nccprblog.org/2022/02/hellobabyethics.html link
Samant, Horowitz, Xu & Beiers (ACLU), Family Surveillance by Algorithm: The Rapidly Spreading Tools Few Have Heard Of (2021) https://www.aclu.org/wp-content/uploads/document/2021.09.28_Family_Surveillance_by_Algorithm.pdf link
model org: allegheny_housing_assessment7
Allegheny County Department of Human Services (Allegheny Analytics), Allegheny Housing Assessment (AHA) Frequently Asked Questions (January 2026) https://analytics.alleghenycounty.us/wp-content/uploads/2026/01/AHA-FAQs-Update_Jan_2026.pdf link
Allegheny County Department of Human Services (Allegheny Analytics), Improving Prioritization of Housing Services: Implementation of the Allegheny Housing Assessment (AHA) and the Mental Health Allegheny Housing Assessment (MH-AHA) (January 2026) https://analytics.alleghenycounty.us/2026/01/16/improving-prioritization-of-housing-services-implementation-of-the-allegheny-housing-assessment/ link
American Civil Liberties Union (Samant, Horowitz, Beiers, Xu), Family Surveillance by Algorithm: The Rapidly Spreading Tools Few Have Heard Of (2021) https://www.aclu.org/news/womens-rights/family-surveillance-by-algorithm-the-rapidly-spreading-tools-few-have-heard-of link
Cheng, Drayton, Chouldechova and Vaithianathan, Algorithm-Assisted Decision Making and Racial Disparities in Housing: A Study of the Allegheny Housing Assessment Tool (Proceedings of the 2024 AAAI/ACM Conference on AI, Ethics, and Society; arXiv:2407.21209) https://arxiv.org/abs/2407.21209 link
Eticas Research and Consulting (team led by Carlos Castillo), Algorithmic Impact Assessment of the predictive system for risk of homelessness developed for the Allegheny County (2020) https://analytics.alleghenycounty.us/wp-content/uploads/2020/08/Eticas-assessment.pdf link
Eubanks, A Response to Allegheny County DHS (companion blog post to Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor, St. Martin's Press, 2018) https://virginia-eubanks.com/2018/02/16/a-response-to-allegheny-county-dhs/ link
Vaithianathan and Kithulgoda, Using Predictive Risk Modeling to Prioritize Services for People Experiencing Homelessness in Allegheny County: Methodology Paper for the Allegheny Housing Assessment (Centre for Social Data Analytics, Auckland University of Technology, 2020) https://www.alleghenycountyanalytics.us/wp-content/uploads/2021/01/20-ACDHS-24-MethodologyReport_01142021_v2.pdf link
model org: alternative_data_digital_credit11
Central Bank of Kenya (2020, April 8). The Banking (Credit Reference Bureau) Regulations, 2020 (Legal Notice No. 55, Kenya Gazette Supplement No. 42) https://www.centralbank.go.ke/wp-content/uploads/2021/05/Credit-Reference-Bureau-Regulations-2020.pdf link
Central Bank of Kenya (2022, March 18). The Central Bank of Kenya (Digital Credit Providers) Regulations, 2022 (Legal Notice No. 46, Kenya Gazette Supplement No. 45) https://www.centralbank.go.ke/wp-content/uploads/2022/03/L-.N.-No.-46-Central-Bank-of-Kenya-Digital-Credit-Providers-Regulations-2022.pdf link
Central Bank of Kenya (2025, September 4). Press Release: Licensing of Digital Credit Providers https://www.centralbank.go.ke/uploads/press_releases/1415166150_Press%20Release%20on%20licensing%20of%20Digital%20Credit%20Providers%20(DCP's)%20-September%202025.pdf link
Central Bank of Kenya (2025, August 7). Draft Non-Deposit Taking Credit Providers (NDTCPs) Regulations, 2025 https://www.centralbank.go.ke/2025/08/07/draft-non-deposit-taking-credit-providers-ndtcps-regulations-2025/ link
Central Bank of Kenya (2026, April 14). Press Release: Licensing of Digital Credit Providers https://www.centralbank.go.ke/uploads/press_releases/263342722_Press%20Release%20-%20Licensing%20of%20%20Digital%20Credit%20Providers.pdf link
Cook, T., & McKay, C. (2015, April). How M-Shwari Works: The Story So Far (Forum No. 10). CGAP and FSD Kenya https://www.cgap.org/sites/default/files/Forum-How-M-Shwari-Works-Apr-2015.pdf link
Cytonn Investments (2020, August 12). Safaricom Raises M-Shwari's Minimum Loan Limit to Ksh 2000 (news digest) https://cytonnreport.com/news/safaricom-raises-m-shwari-s-minimum-loan-limit-to-ksh-2000 link
Johnen, C., Parlasca, M., & Musshoff, O. (2021). Promises and pitfalls of digital credit: Empirical evidence from Kenya. PLOS ONE, 16(7), e0255215 https://doi.org/10.1371/journal.pone.0255215 DOI
Office of the Data Protection Commissioner, Kenya (2023, December). Guidance Note for Digital Credit Providers https://www.odpc.go.ke/wp-content/uploads/2024/02/ODPC-Guidance-Note-for-Digital-Credit-Providers.pdf link
Suri, T., Bharadwaj, P., & Jack, W. (2021). Fintech and household resilience to shocks: Evidence from digital loans in Kenya. Journal of Development Economics, 153, 102697 (read in the NBER Working Paper 25604 version, February 2019) https://doi.org/10.1016/j.jdeveco.2021.102697 DOI
model org: amazon_adapt_productivity_termination15
U.S. Department of Labor, Occupational Safety and Health Administration (2024, December 19). US Department of Labor announces settlement with Amazon requiring corporate-wide ergonomic measures at facilities nationwide https://www.osha.gov/news/newsreleases/osha-national-news-release/20241219 link
U.S. Senate Committee on Health, Education, Labor, and Pensions (2024, December 15). The Injury-Productivity Trade-off: How Amazon's Obsession with Speed Creates Uniquely Dangerous Warehouses (Majority Staff Report) https://www.help.senate.gov/imo/media/doc/amazon_investigation.pdf link
ABC7 Los Angeles (2024). Amazon fined $5.9 million for allegedly violating California's warehouse quota law at its Moreno Valley and Redlands warehouses https://abc7.com/post/amazon-fined-59-million-allegedly-violating-californias-warehouse/14972284/ link
Assembly Bill 701 (2021), Warehouse distribution centers; California Labor Code sections 2100-2112 https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202120220AB701 link
Business & Human Rights Resource Centre (2019). Amazon letter shows company uses an automated system to monitor and terminate employees https://www.business-humanrights.org/en/latest-news/amazon-letter-shows-company-uses-an-automated-system-to-monitor-terminate-employees/ link
California Department of Industrial Relations (2024). Labor Commissioner's Office Cites Amazon $5.9 Million for Warehouse Quotas Violations (news release 2024-46) https://www.dir.ca.gov/DIRNews/2024/2024-46.html link
CBS News (2019). Amazon under fire for software that recommends firing workers https://www.cbsnews.com/news/amazon-under-fire-for-software-that-recommends-firing-workers/ link
CBS News (2025). Amazon sued in class action lawsuit over workplace absence practices (Lyster v. Amazon.com Services LLC, S.D.N.Y., filed 12 November 2025) https://www.cbsnews.com/news/amazon-class-action-lawsuit-warehouse-workplace-absence-practices/ link
Center for Urban Economic Development, University of Illinois Chicago (2023). Pain Points: Data on Work Intensity, Monitoring, and Health at Amazon Warehouses (National Survey of Amazon Warehouse Workers) https://cued.uic.edu/wp-content/uploads/sites/219/2023/10/Pain-Points_Final_Oct2023.pdf link
Lecher, C. (2019, April 25). How Amazon automatically tracks and fires warehouse workers for 'productivity'. The Verge; host blocked from the verifying environment on 2026-08-28 and not read, with the operative sentence and every figure corroborated by the three records below https://www.theverge.com/2019/4/25/18516004/amazon-warehouse-fulfillment-centers-productivity-firing-terminations link
Littler Mendelson (2026). Warehouse Quota Notice Laws: Connecticut Joins the Club https://www.littler.com/news-analysis/asap/warehouse-quota-notice-laws-connecticut-joins-club link
Minnesota Department of Labor and Industry (2024). Minnesota OSHA issues citations to Amazon for warehouse distribution worker safety and ergonomic hazards https://dli.mn.gov/node/7026 link
MIT Technology Review (2019). Amazon's system for tracking its warehouse workers can automatically fire them https://www.technologyreview.com/2019/04/26/1021/amazons-system-for-tracking-its-warehouse-workers-can-automatically-fire-them/ link
New York State Department of Labor (2023). Quota Requirements, Prohibitions, and Employee Requests Under the Warehouse Worker Protection Act https://dol.ny.gov/quota-requirements-prohibitions-and-employee-requests-under-warehouse-worker-protection-act link
Wiessner, D. (2023). Amazon beats claim that warehouse quotas are biased against older workers. Reuters, read via syndication because the original was not fetchable https://finance.yahoo.com/news/amazon-beats-claim-warehouse-quotas-193201100.html link
model org: amazon_flex_driver_rating14
AI Incident Database, Responsible AI Collaborative (2021). Incident 111: Amazon Flex Drivers Allegedly Fired via Automated Employee Evaluations https://incidentdatabase.ai/cite/111/ link
Bajgiran, T. (2022, January 5). Fired by an Algorithm: Amazon Flex and the Case for Human-in-Command Termination Review. OnLabor (Harvard Law School) https://onlabor.org/fired-by-an-algorithm-amazon-flex-and-the-case-for-human-in-command-termination-review/ link
City of Seattle, Office of Labor Standards. App-Based Worker Deactivation Rights Ordinance, Seattle Municipal Code 8.40 (Ordinance 126878, effective 1 January 2025; administrative rules SHRR Chapter 260 effective 24 June 2025), with the City's Notice of Rights https://www.seattle.gov/laborstandards/ordinances/app-based-worker-ordinances/deactivation-rights link
Dent, S. (2021, June 29). Amazon is reportedly using algorithms to fire Flex delivery drivers. Engadget https://www.engadget.com/amazon-algorithms-fire-flex-delivery-drivers-055959081.html link
Federal Trade Commission (2021, February 2). Amazon To Pay $61.7 Million to Settle FTC Charges It Withheld Some Customer Tips from Amazon Flex Drivers; and (2021, November 2). FTC Returns Nearly $60 Million to Drivers Whose Tips Were Illegally Withheld by Amazon https://www.ftc.gov/news-events/news/press-releases/2021/02/amazon-pay-617-million-settle-ftc-charges-it-withheld-some-customer-tips-amazon-flex-drivers link
Human Rights Watch (2025, May 12). The Gig Trap: Algorithmic, Wage and Labor Exploitation in Platform Work in the US https://www.hrw.org/report/2025/05/12/gig-trap/algorithmic-wage-and-labor-exploitation-platform-work-us link
KOMO News (2025, December). Seattle secures $3.7M settlement for Amazon Flex drivers over gig-worker protection rules https://komonews.com/news/local/seattle-amazon-flex-reach-nearly-38m-settlement-over-gig-worker-pay-sick-leave-rules-premium-pay-ordinance-app-based-worker-law link
Office of the Attorney General for the District of Columbia (2022, December 7 and 2025, February 7). Suit and $3.95 million settlement over tips intended for Amazon Flex delivery workers https://oag.dc.gov/release/ag-schwalb-secures-395-million-amazon-resolve link
PBS Wisconsin / Associated Press (2024, March 26). Wisconsin Supreme Court lets ruling stand that declared Amazon Flex delivery drivers to be employees; and New Jersey Department of Labor and Workforce Development (2025, October 20). NJDOL Sues Amazon for Misclassifying Flex Delivery Drivers as Independent Contractors https://www.nj.gov/labor/lwdhome/press/2025/20251021_Amazon.shtml link
Rittmann v. Amazon.com, Inc., No. 19-35381 (9th Cir. 19 August 2020) (M. Smith, J.; Bress, J., dissenting) https://cdn.ca9.uscourts.gov/datastore/opinions/2020/08/19/19-35381.pdf link
Seattle Office of Labor Standards (2025). Resolved Investigations, October to December 2025 https://seattle.gov/laborstandards/investigations/resolved-investigations/october-%E2%80%93-december-2025 link
Soper, S. (2021, June 28). Fired by Bot at Amazon: 'It's You Against the Machine'. Bloomberg; paywalled and blocked from the verifying environment on 2026-08-28 and read in full through the syndication below https://www.bloomberg.com/news/features/2021-06-28/fired-by-bot-amazon-turns-to-machine-managers-and-workers-are-losing-out link
The Spokesman-Review (2021, June 28). Fired by bot at Amazon: 'It's you against the machine' (Bloomberg syndication, full text) https://www.spokesman.com/stories/2021/jun/28/fired-by-bot-at-amazon-its-you-against-the-machine/ link
Uber Technologies, Inc. v. City of Seattle, Nos. 25-228 and 25-231 (9th Cir. 4 March 2026) (Clifton, J.; Bennett, J., dissenting in part) https://cdn.ca9.uscourts.gov/datastore/opinions/2026/03/04/25-231.pdf link
model org: amazon_fulfillment_management5
U.S. Senate Committee on Health, Education, Labor, and Pensions (2024, December 15). The Injury-Productivity Trade-off: How Amazon's Obsession with Speed Creates Uniquely Dangerous Warehouses (Majority Staff Report) https://www.help.senate.gov/imo/media/doc/amazon_investigation.pdf link
Allgor, R., Cezik, T., & Chen, D. (2023). Algorithm for Robotic Picking in Amazon Fulfillment Centers Enables Humans and Robots to Work Together Effectively. INFORMS Journal on Applied Analytics, 53(4). https://doi.org/10.1287/inte.2022.1143 DOI
Cheon, E., & Erickson, I. (2025). Fulfillment of the Work Games: Warehouse Workers' Experiences with Algorithmic Management. Proceedings of the ACM on Human-Computer Interaction (CSCW). https://doi.org/10.1145/3757409 https://arxiv.org/abs/2508.09438 DOI
U.S. Department of Labor, OSHA (2023, January 18 and February 1). Federal safety inspections at Amazon warehouse facilities find company exposed workers to ergonomic, struck-by hazards (national news releases). https://www.osha.gov/news/newsreleases/osha-national-news-release/20230118 link
Guo, P., & Hong, P. Y. P. (2026). AI in the Evolving Workplace. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. Open access, CC BY 4.0 https://doi.org/10.1007/978-3-032-18443-6_18 DOI
model org: amazon_resume_engine2
Dastin, J. (2018, October 10). Amazon scraps secret AI recruiting tool that showed bias against women. Reuters. https://www.euronews.com/business/2018/10/10/amazon-scraps-secret-ai-recruiting-tool-that-showed-bias-against-women link
Li, D., Raymond, L.R., & Bergman, P. (2020). Hiring as Exploration. NBER Working Paper 27736 https://www.nber.org/papers/w27736 link
model org: amsterdam_slimme_check8
Braun, Geiger, Amsterdam Fair Welfare AI (Inside Amsterdam's high-stakes experiment to create fair welfare AI) (MIT Technology Review, with Lighthouse Reports and Trouw, 2025) https://www.technologyreview.com/2025/06/11/1118233/amsterdam-fair-welfare-ai-discriminatory-algorithms-failure/ link
Lighthouse Reports, Amsterdam's 'Smart Check' welfare-fraud model: fairness methodology (with Trouw and MIT Technology Review, supported by the Pulitzer Center) https://www.lighthousereports.com/methodology/amsterdam-fairness/ link
Algoritmeregister (Dutch national algorithm register), Onderzoekswaardigheid: Slimme check levensonderhoud (Gemeente Amsterdam) (2023, last modified 2025) https://algoritmes.overheid.nl/nl/algoritme/gm0363/95794697/onderzoekswaardigheid-slimme-check-levensonderhoud link
Gemeente.nu, Amsterdam gestopt met AI-pilot voor bijstandsaanvragen (2025) https://www.gemeente.nu/bedrijfsvoering/digitalisering/amsterdam-stopte-met-ai-pilot-voor-bijstandsaanvragen/ link
Lighthouse Reports, amsterdam_fairness (Smart Check bias and model analysis repository) (2025) https://github.com/Lighthouse-Reports/amsterdam_fairness link
Lighthouse Reports, The Limits of Ethical AI (investigation) (2025) https://www.lighthousereports.com/investigation/the-limits-of-ethical-ai/ link
openresearch.amsterdam (City of Amsterdam), Slimme Check: working with a citizen panel for innovation in the social domain (2024) https://openresearch.amsterdam/en/page/109792/slimme-check-working-with-a-citizen-panel-for-innovation-in-the link
Racism and Technology Center, Racist Technology in Action: how the municipality of Amsterdam tried to roll out a fair fraud detection algorithm (2025) https://racismandtechnology.center/2025/07/02/racist-technology-in-action-how-the-municipality-of-amsterdam-tried-to-roll-out-a-fair-fraud-detection-algorithm-spoiler-alert-it-was-a-disaster/ link
model org: anticipatory_cash_on_forecast7
Anticipation Hub (IFRC, German Red Cross and Red Cross Red Crescent Climate Centre), global knowledge hub for anticipatory action https://www.anticipation-hub.org/ link
German Red Cross and partners, "Forecast-based Financing" (programme site). https://www.forecast-based-financing.org/ link
United Nations Office for the Coordination of Humanitarian Affairs, "Anticipatory action" (programme framework page). https://www.unocha.org/anticipatory-action link
Food and Agriculture Organization of the United Nations, Bangladesh: Impact of Anticipatory Action - Striking before the floods to protect agricultural livelihoods (FAO, Dhaka, 2021) https://www.fao.org/3/cb4113en/cb4113en.pdf link
Harrigan, Zsoter, Alfieri, Prudhomme, Salamon, Wetterhall, Barnard, Cloke, Pappenberger, GloFAS-ERA5 operational global river discharge reanalysis 1979-present (Earth System Science Data, 12:2043-2060, 2020) https://doi.org/10.5194/essd-12-2043-2020 DOI
United Nations Office for the Coordination of Humanitarian Affairs, Anticipatory Action Framework: Bangladesh Monsoon Floods (endorsed by the Resident Coordinator 30 May 2021; pre-approved by the Emergency Relief Coordinator 3 June 2021) https://www.unocha.org/publications/report/bangladesh/anticipatory-action-framework-bangladesh-monsoon-floods link
United Nations Office for the Coordination of Humanitarian Affairs, Anticipatory Action Framework: Bangladesh Monsoon Floods, 2025 Version (13 May 2025) https://www.unocha.org/publications/report/bangladesh/anticipatory-action-framework-bangladesh-monsoon-floods-2025-version link
model org: anz_bank_copilot_rollout3
Chatterjee, S., Liu, C.L., Rowland, G., & Hogarth, T. (2024). The Impact of AI Tool on Engineering at ANZ Bank: An Empirical Study on GitHub Copilot within Corporate Environment [Preprint] https://arxiv.org/abs/2402.05636 link
Pearce, H., Ahmad, B., Tan, B., Dolan-Gavitt, B., & Karri, R. (2022). Asleep at the Keyboard? Assessing the Security of GitHub Copilot's Code Contributions. IEEE S&P 2022 https://arxiv.org/abs/2108.09293 link
The Register (2024, February 10). ANZ Bank test drives GitHub Copilot, decides it's worth the effort https://www.theregister.com/2024/02/10/anz_bank_github_copilot/ link
model org: aon_assessment_suite7
American Civil Liberties Union (2024, May 30). ACLU Files FTC Complaint Against Major Hiring Technology Vendor for Deceptively Marketing Online Hiring Tests as 'Bias Free' https://www.aclu.org/press-releases/aclu-files-ftc-complaint-against-major-hiring-technology-vendor-for-deceptively-marketing-online-hiring-tests-as-bias-free link
American Civil Liberties Union Foundation (2024, May 30). In the Matter of Aon Consulting, Inc.: Complaint and Request for Investigation, Injunction, and Other Relief, filed with the Federal Trade Commission under Section 5 of the FTC Act https://www.aclu.org/wp-content/uploads/2024/05/In-re-Aon-Consulting_FTC-Act-complaint_052924.pdf link
Aon plc (2026). Pre-Hire Talent Assessment (live product marketing page, fetched 28 August 2026) https://www.aon.com/en/capabilities/talent-and-rewards/pre-hire-talent-assessment link
Bloomberg Law, Daily Labor Report (2025, August 22). AI Hiring Tools Elevate Bias Danger for Autistic Job Applicants https://news.bloomberglaw.com/daily-labor-report/ai-hiring-tools-elevate-bias-danger-for-autistic-job-applicants link
Bloomberg Law, Daily Labor Report (2025, March 26). Trump's Disparate Impact Blow Makes AI Bias Claims Even Tougher https://news.bloomberglaw.com/daily-labor-report/trumps-disparate-impact-blow-makes-ai-bias-claims-even-tougher link
Fisher Phillips (2024). AI Hiring Tools Under Attack: ACLU Files Claims with Feds Over Common Hiring Tools https://www.fisherphillips.com/en/news-insights/ai-hiring-tools-under-attack-aclu-files-claims-with-feds-over-common-hiring-tools.html link
HR Dive (2024, June 5). ACLU asks FTC to probe Aon AI employment assessment tools for bias https://www.hrdive.com/news/aclu-ftc-complaint-aon-ai-employment-assessment-tools-biased/717954/ link
model org: arkansas_archoices_aria5
AIAAIC, Arkansas DHS ARChoices RUGs algorithm https://www.aiaaic.org/aiaaic-repository/ai-algorithmic-and-automation-incidents/arkansas-dhs-archoices-rugs-algorithm link
Arkansas Department of Human Services v. Ledgerwood, 2017 Ark. 308, 530 S.W.3d 336 (Ark. 2017) https://www.courtlistener.com/opinion/4441883/ark-dept-of-human-servs-v-ledgerwood/ link
Benefits Tech Advocacy Hub, Arkansas Medicaid HCBS Hours Cuts https://www.btah.org/case-study/arkansas-medicaid-home-and-community-based-services-hours-cuts.html link
Center for Democracy & Technology, When computer programs cut benefits https://cdt.org/insights/what-happens-when-computer-programs-automatically-cut-benefits-that-disabled-people-rely-on-to-survive/ link
Elder v. Gillespie (8th Cir. 2022) https://caselaw.findlaw.com/court/us-8th-circuit/2088858.html link
model org: audi_press_shop_inspection2
Just Auto (2018, October 17). Audi develops AI software for quality inspections in press shops. https://www.just-auto.com/news/audi-develops-ai-software-for-quality-inspections-in-press-shops/ link
Lean Enterprise Institute. Automatic Line Stop (Lean Lexicon). https://www.lean.org/lexicon-terms/automatic-line-stop/ link
model org: australia_robodebt3
Law Society Journal, Crude, cruel and unlawful: Robodebt findings https://lsj.com.au/articles/crude-cruel-and-unlawful-robodebt-royal-commission-findings/ link
Royal Commission into the Robodebt Scheme (Wikipedia overview) https://en.wikipedia.org/wiki/Royal_Commission_into_the_Robodebt_Scheme link
Royal Commission into the Robodebt Scheme, Report (2023) https://robodebt.royalcommission.gov.au/publications/report link
model org: australia_workforce_tcf13
Commonwealth Ombudsman, Automation in the Targeted Compliance Framework (2025) https://www.ombudsman.gov.au/__data/assets/pdf_file/0017/320750/Automation-in-the-Targeted-Compliance-Framework.pdf link
Commonwealth Ombudsman, Fairness in the Targeted Compliance Framework (2025) https://www.ombudsman.gov.au/__data/assets/pdf_file/0015/323205/Fairness-in-the-Targeted-Compliance-Framework.pdf link
Department of Employment and Workplace Relations, An update on the Targeted Compliance Framework (2025) https://www.dewr.gov.au/assuring-integrity-targeted-compliance-framework/announcements/update-targeted-compliance-framework link
Department of Employment and Workplace Relations, Targeted Compliance Framework Assurance Review: Final Report (Deloitte assurance review) (2025) https://www.dewr.gov.au/assuring-integrity-targeted-compliance-framework/resources/targeted-compliance-framework-assurance-review-final-report link
House Select Committee on Workforce Australia Employment Services, Rebuilding Employment Services: Final Report (2023) https://www.aph.gov.au/Parliamentary_Business/Committees/House/Former_Committees/Workforce_Australia_Employment_Services/WorkforceAustralia/Report link
Information Age (Australian Computer Society), Not lawful: government system cancelled 1,009 job seekers benefits (2025) https://ia.acs.org.au/article/2025/-not-lawful---govt-system-cancelled-1-009-job-seekers--benefits.html link
iTnews, Job seekers had payments cancelled unlawfully by government IT system (2025) https://www.itnews.com.au/news/job-seekers-had-payments-cancelled-unlawfully-by-gov-it-system-619327 link
Power to Persuade, Another big little Targeted Compliance Framework crisis you might not have heard of yet (2025) https://www.powertopersuade.org.au/blog/another-big-little-targeted-compliance-framework-issue-you-might-not-have-heard-of-yet/9/7/2025 link
SBS News, Workforce Australia jobseeker changes explained: what is changing and what is not (2025) https://www.sbs.com.au/news/article/workforce-australia-jobseeker-changes-explained/2a5briukk link
The Antipoverty Centre, Potentially 100,000-plus unlawful Centrelink payment cancellations, DEWR admits in estimates hearing (2026) https://apcentre.substack.com/p/potentially-100000-unlawful-centrelink link
The Examiner (Australian Associated Press), Unlawful welfare cancellations: Ombudsman report findings (2025) https://www.examiner.com.au/story/9033710/unlawful-welfare-cancellations-ombudsman-report-findings/ link
The Mandarin, Robodole, another gift that keeps on giving (2025) https://www.themandarin.com.au/298467-robodole-another-gift-that-keeps-on-giving/ link
model org: bamf_dias_dialect2
Lulamae, J. (2022, September 5). The BAMF's controversial dialect recognition software: new languages and an EU pilot project. AlgorithmWatch https://algorithmwatch.org/en/bamf-dialect-recognition/ link
Scheel, S. (2024). Epistemic domination by data extraction: questioning the use of biometrics and mobile phone data analysis in asylum procedures. Journal of Ethnic and Migration Studies, 50(9), 2289-2308 https://pmc.ncbi.nlm.nih.gov/articles/PMC11034547/ link
model org: beam_magic_notes3
model org: benefits_data_trust_winddown9
Brubaker, Benefits Data Trust is shutting down in 60 days (The Philadelphia Inquirer, 2024) https://www.inquirer.com/health/benefits-data-trust-bdt-shutting-down-20240625.html link
Brubaker, Benefits Data Trust is leaving employees and supporters in the dark over its abrupt closure (The Philadelphia Inquirer, 2024) https://www.inquirer.com/health/benefits-data-trust-bdt-surprise-closure-philadelphia-20240627.html link
Brubaker, Benefits Data Trust failed to find a partner to take over its work, will close Aug. 24 (The Philadelphia Inquirer, 2024) https://www.inquirer.com/health/benefits-data-trust-bdt-failed-acquirer-closing-august-24-20240730.html link
Brubaker, What the loss of Benefits Data Trust means for two government agencies in Harrisburg and Philly (The Philadelphia Inquirer, 2024) https://www.inquirer.com/health/benefits-data-trust-closing-august-23-20240823.html link
Burnley, After the abrupt closure of Benefits Data Trust, Philly nonprofits are stepping up to fill in the gaps (Technical.ly and The Philadelphia Citizen, 2024) https://technical.ly/civic-news/philadelphia-senior-care-benefits-navigation/ link
Mosbrucker-Garza, Philly's Benefits Data Trust shutters after 20 years. Laid-off workers say they still want answers (WHYY News, 2024) https://whyy.org/articles/philadelphia-benefits-data-trust-closure-employees-laid-off/ link
Romens, Benefits Data Trust's closure should prompt us to rebuild the flawed public benefits system (The Philadelphia Inquirer and The Pew Charitable Trusts, opinion, 2024) https://www.inquirer.com/opinion/commentary/benefits-bdt-pew-20240806.html link
Wink, Why Benefits Data Trust fell apart despite millions from philanthropy and government contracts (Technical.ly, 2024) https://technical.ly/civic-news/benefits-data-trust-shutdown-trooper-sanders/ link
Teale, A nonprofit's abrupt closure puts access to public benefits at risk (Route Fifty, 2024) https://www.route-fifty.com/management/2024/07/nonprofits-abrupt-closure-puts-access-public-benefits-risk/397968/ link
model org: bmw_aiqx_inspection3
Lean Enterprise Institute. Automatic Line Stop (Lean Lexicon). https://www.lean.org/lexicon-terms/automatic-line-stop/ link
BMW Group PressClub (2025, April 28). Artificial intelligence as a quality booster (GenAI4Q pilot, Plant Regensburg). https://www.press.bmwgroup.com/global/article/detail/T0449729EN/artificial-intelligence-as-a-quality-booster?language=en link
Metrology and Quality News (2026, July 6). BMW Group Advances Use of Physical AI in Production (AIQX, Plant Spartanburg). https://metrology.news/bmw-group-advances-use-of-physical-ai-in-production/ link
model org: brazil_inss_automation11
CNN Brasil, App do INSS esbarra em analfabetismo digital de idosos (2025) https://www.cnnbrasil.com.br/blogs/luisa-martins/politica/app-do-inss-esbarra-em-analfabetismo-digital-de-idosos/ link
Conexao Trabalho Portal da Industria CNI, Medida Provisoria limita prazo de duracao de beneficios concedidos por analise documental (2025) https://conexaotrabalho.portaldaindustria.com.br/noticias/detalhe/previdencia/ageral/medida-provisoria-limita-prazo-de-duracao-de-beneficios-concedidos-por-analise-documental/ link
Conselho Nacional de Justica, Justica em Numeros painel previdenciario (2024) https://www.cnj.jus.br/pesquisas-judiciarias/justica-em-numeros/ link
Consultor Juridico, INSS alcanca a marca de 5 milhoes de processos em andamento diz CNJ (2024) https://www.conjur.com.br/2024-dez-02/inss-alcanca-a-marca-de-5-milhoes-de-processos-em-andamento-diz-cnj/ link
Consultor Juridico, INSS nega beneficios injustamente e prejudica milhares de segurados (2025) https://www.conjur.com.br/2025-abr-07/inss-nega-beneficios-injustamente-e-prejudica-milhares-de-segurados/ link
FDR, Governo economiza R$ 2,4 bilhoes apos pente-fino dos auxilios-doenca do INSS (2025) https://fdr.com.br/2025/03/11/governo-economiza-r-24-bilhoes-apos-pentefino-dos-auxiliosdoenca-do-inss-veja-como-escapar/ link
InfoMoney, INSS erra em mais de 10 por cento dos beneficios negados aponta TCU (2025) https://www.infomoney.com.br/minhas-financas/inss-erra-em-mais-de-10-dos-beneficios-negados-aponta-tcu/ link
Jornal de Brasilia, TCU determina que INSS mude sistema de concessao automatica de aposentadorias (2026) https://jornaldebrasilia.com.br/noticias/economia/tcu-determina-que-inss-mude-sistema-de-concessao-automatica-de-aposentadorias-entenda/ link
Observatorio de Politica Fiscal FGV IBRE, A Chamativa Evolucao das Concessoes de Beneficios no INSS e o Atestmed (Rogerio Nagamine Costanzi) (2026) https://observatorio-politica-fiscal.ibre.fgv.br/politica-economica/outros/chamativa-evolucao-das-concessoes-de-beneficios-no-inss-e-o-atestmed link
Previdenciarista, Pente-fino do INSS corta mais da metade dos auxilios-doenca (2025) https://previdenciarista.com/blog/pente-fino-do-inss-corta-mais-da-metade-dos-auxilios-doenca/ link
Tribunal de Contas da Uniao, TCU analisa indeferimentos indevidos no INSS (Acordao 634/2025-Plenario, TC 008.309/2024-8) (2025) https://portal.tcu.gov.br/imprensa/noticias/tcu-analisa-indeferimentos-indevidos-no-inss link
model org: burokratt_estonia12
Alishani, Homburg, When citizens meet the chatbot: Evidence from a survey vignette experiment in Estonia (Public Policy and Administration, 2025) https://journals.sagepub.com/doi/10.1177/09520767251404286 link
e-Estonia (Enterprise Estonia briefing centre), Estonia's new virtual assistant aims to rewrite the way people interact with public services (2022) https://e-estonia.com/estonias-new-virtual-assistant-aims-to-rewrite-the-way-people-interact-with-public-services/ link
European Commission, Interoperable Europe / Open Source Observatory (OSOR), Digital public services based on open source: case study on Burokratt (2022) https://interoperable-europe.ec.europa.eu/collection/open-source-observatory-osor/document/digital-public-services-based-open-source-case-study-burokratt link
European Commission, Interoperable Europe Portal (Public Sector Tech Watch), Burokratt: a single chatbot for Estonia (2025) https://interoperable-europe.ec.europa.eu/collection/public-sector-tech-watch/burokratt-single-chatbot-estonia link
European Commission, Recovery and Resilience Facility, Burokratt programme and national virtual assistant platform and ecosystem (2025) https://reforms-investments.ec.europa.eu/projects/burokratt-programme-and-national-virtual-assistant-platform-and-ecosystem_en link
GovInsider, Estonia eyes cross-border interoperability for Burokratt, its Siri of public services (2025) https://govinsider.asia/intl-en/article/estonia-eyes-cross-border-interoperability-for-burokratt-its-siri-of-public-services link
Kaun, Manniste, Public sector chatbots: AI frictions and data infrastructures at the interface of the digital welfare state (New Media and Society, 2025) https://journals.sagepub.com/doi/10.1177/14614448251314394 link
Kratid.ee (Estonian Ministry of Justice and Digital Affairs, national AI programme), Burokratt (2025) https://www.kratid.ee/en/burokratt link
Paperjam (Luxembourg), Burokratt: Estonia's chatbot network that Luxembourg could adopt (2024) https://en.paperjam.lu/article/burokratt-estonia-s-chatbot-ne link
model org: caddy_citizens_advice10
Stanford Legal Design Lab / Justice Innovation, How AI is augmenting human-led legal advice at Citizens Advice (Caddy adviser copilot) https://justiceinnovation.law.stanford.edu/how-ai-is-augmenting-human-led-legal-advice-at-citizens-advice/ link
Computing, Why Citizens Advice built a chatbot then made sure citizens could not use it (interview with Stuart Pearson, CASORT, 2025) https://www.computing.co.uk/interview/2025/why-citizens-advice-built-a-chatbot link
Department for Science, Innovation and Technology / i.AI / CASORT, Caddy (AI Knowledge Hub use case, 2025) https://ai.gov.uk/knowledge-hub/use-cases/caddy/ link
Fitzgerald, Building Caddy, an AI support tool for adviser teams (Scottish Council for Voluntary Organisations, 2025) https://scvo.scot/p/97562/2025/03/10/building-caddy-an-ai-support-tool-for-advisor-teams link
Incubator for AI (i.AI), i-dot-ai/caddy-chatbot (source repository, MIT licence, archived 2025) https://github.com/i-dot-ai/caddy-chatbot link
Say, i.AI and Citizens Advice develop AI assistant (UKAuthority, 2024) https://www.ukauthority.com/articles/iai-and-citizens-advice-develop-ai-assistant/ link
Say, Citizens Advice SORT to launch Caddy 2.0 (UKAuthority, 2025) https://www.ukauthority.com/articles/citizens-advice-sort-to-launch-caddy-20 link
Stanford Legal Design Lab, Caddy Q and A copilot (JusticeBench project page, 2025) https://www.justicebench.org/project/caddy link
Varotsis, Transforming Civic Engagement with Caddy (Incubator for Artificial Intelligence, i.AI, UK Government, developer blog, 2025) https://ai.gov.uk/blogs/transforming-civic-engagement-with-caddy/ link
Incubator for Artificial Intelligence (i.AI, UK Government), Frontline Services, Caddy (programme page, 2026) https://ai.gov.uk/our-work/frontline-services/ link
model org: calgary_drop_in_shelter_ml8
A Rule Search Framework for the Early Identification of Chronic Emergency Homeless Shelter Clients (arXiv:2205.09883, 2022, v3 2023) https://arxiv.org/abs/2205.09883 link
Calgary Drop-In Centre (official website, accessed 2026) https://calgarydropin.ca/ link
Geoff Messier research group, University of Calgary (lab website, accessed 2026) https://www.lib.engineer/ link
Masrani, Messier, Voida, Dimitropoulos, He, Understanding Data Usage when Making High-Stakes Frontline Decisions in Homelessness Services (arXiv:2510.14141, 2025) https://arxiv.org/abs/2510.14141 link
Messier, Tutty, John, The Best Thresholds for Rapid Identification of Episodic and Chronic Homeless Shelter Use (arXiv:2105.01042 full text, 2021, v3 2023) https://arxiv.org/abs/2105.01042 link
Messier, Tutty, John, The Best Thresholds for Rapid Identification of Episodic and Chronic Homeless Shelter Use (International Journal on Homelessness, vol 2 no 1, 2022) https://ojs.lib.uwo.ca/index.php/ijoh/article/view/13607 link
Predicting Chronic Homelessness: The Importance of Comparing Algorithms using Client Histories (Journal of Technology in Human Services, vol 40 no 2, pp. 122-133, 2022; arXiv:2105.15080) https://arxiv.org/abs/2105.15080 link
The Human Behind the Data: Reflections from an Ongoing Co-Design and Deployment of a Data-Navigation Interface for Front-Line Emergency Housing Shelter Staff (CHI 2023 Extended Abstracts, ACM, pp. 1-7) https://arxiv.org/abs/2310.13795 link
model org: california_cdtfa_genai_call_center11
California Department of Tax and Fee Administration, News Release 24-02: Leveraging GenAI to Enhance Services for Taxpayers (2024) https://cdtfa.ca.gov/news/24-02.htm link
California Department of Tax and Fee Administration, News Release 25-04: California Moving Forward with Generative Artificial Intelligence in State Call Center (2025) https://cdtfa.ca.gov/news/25-04.htm link
CalMatters, California plans to use AI to answer your tax questions (2024) https://calmatters.org/economy/technology/2024/02/cdtfa-generative-ai/ link
Government Technology Industry Insider California, CDTFA Moves GenAI Assistant Into Call Center Production Environment (2025) https://insider.govtech.com/california/news/cdtfa-moves-genai-assistant-into-call-center-production-environment link
Melhado, CA agencies discontinue some AI projects aimed at making government more efficient (The Sacramento Bee via Yahoo News) (2026) https://www.yahoo.com/news/articles/ca-agencies-discontinue-ai-projects-120000898.html link
Office of the Governor of California, Executive Order N-12-23: Generative Artificial Intelligence (2023) https://www.gov.ca.gov/wp-content/uploads/2023/09/AI-EO-No.12-_-GGN-Signed.pdf link
Office of the Governor of California, Governor Newsom deploys first-in-the-nation GenAI technologies to improve efficiency in state government (2025) https://www.gov.ca.gov/2025/04/29/governor-newsom-deploys-first-in-the-nation-genai-technologies-to-improve-efficiency-in-state-government/ link
State of California GenAI portal (genai.ca.gov), California signs partnerships to utilize GenAI (2024) https://www.genai.ca.gov/2024/05/09/california-signs-partnerships-to-utilize-genai/ link
State of California GenAI portal (genai.ca.gov), Call center productivity project (2024) https://www.genai.ca.gov/ca-action/projects/call-center-productivity/ link
SymSoft Solutions via Business Wire, SymSoft Solutions Powers California's GenAI Revolution with Axyom Assist at CDTFA (press release) (2025) https://www.businesswire.com/news/home/20250514665066/en/SymSoft-Solutions-Powers-Californias-GenAI-Revolution-with-Axyom-Assist-at-CDTFA link
Tax Notes, California Tax Department's AI Project Hindered by Human Error (2024) https://www.taxnotes.com/featured-news/california-tax-departments-ai-project-hindered-human-error/2024/12/02/7nh6y link
model org: california_edd_virtual_assistant15
California Employment Development Department, Amazon Web Services Collaborates with the EDD to Improve Customer Service for Californians (2023) https://edd.ca.gov/en/newsroom/benefitting-californians/2023/amazon-web-services-collaborates-with-the-edd-to-improve-customer-service-for-californians/ link
California Employment Development Department, California EDD Celebrates International Customer Experience Day by Highlighting Upgrades That Put Customers First (2025) https://edd.ca.gov/en/about_edd/news_releases_and_announcements/california-edd-celebrates-international-customer-experience-day-by-highlighting-upgrades-that-put-customers-first/ link
California Employment Development Department, EDD Modernization Update, July 30, 2025: Recent Customer Service Improvements (2025) https://edd.ca.gov/siteassets/files/pdf_pub_ctr/edd-modernization-update_july-2025.pdf link
California Employment Development Department, EDD's Virtual Assistant (Chatbot) Now Available in Top Eight Languages (2025) https://edd.ca.gov/en/newsroom/benefitting-californians/2025/edds-virtual-assistant-chatbot-now-available-in-top-eight-languages/ link
California Employment Development Department, Smarter Service: Inside EDD's Contact Center Modernization (2025) https://edd.ca.gov/en/newsroom/benefitting-californians/2025/smarter-service-inside-edds-contact-center-modernization/ link
California Employment Development Department, Unemployment Customers Can Chat Online with a Live Agent (2025) https://edd.ca.gov/en/newsroom/benefitting-californians/2025/unemployment-customers-can-chat-online-with-a-live-agent/ link
California Employment Development Department, Unemployment Customers Can Now Get Claim Information Through Chat (2026) https://edd.ca.gov/en/newsroom/benefitting-californians/benefiting-californians-2026/unemployment-customers-can-now-get-claim-information-through-chat/ link
California Legislative Analyst's Office, Overview of Efforts to Modernize EDD's Benefit Systems (Assembly Budget Subcommittee No. 5 handout) (2026) https://lao.ca.gov/handouts/revtax/2026/Overview-of-Efforts-to-Modernize-EDD-Systems-022426.pdf link
California Legislative Analyst's Office, The 2025-26 Budget: EDDNext (2025) https://lao.ca.gov/Publications/Report/4985 link
California Legislative Analyst's Office, The 2025-26 California Spending Plan: Other Provisions (2025) https://lao.ca.gov/Publications/Report/5081 link
California Legislative Analyst's Office, The 2026-27 Budget: Overview of the Governor's Budget (2026) https://lao.ca.gov/Publications/Report/5101 link
California State Senate, Senate Budget and Fiscal Review Subcommittee No. 5 Hearing Agenda, April 23, 2026 (Issue 1: EDDNext Modernization) (2026) https://sbud.senate.ca.gov/system/files/2026-04/sub-5-4.23.26-hearing-agenda-final.pdf link
Hepler, California's billion-dollar bet on EDDNext unemployment reform (CalMatters) (2023) https://calmatters.org/economy/2023/11/california-unemployment-reform-eddnext/ link
InterVision Systems, InterVision's Contact Center Services Have Transformed California's EDD (vendor blog) (2025) https://intervision.com/blog-contact-center-edd/ link
Noone, LAO Recommends Continued Funding for EDDNext with New Guardrails (Government Technology Industry Insider California) (2025) https://insider.govtech.com/california/news/lao-recommends-continued-funding-for-eddnext-with-new-guardrails link
model org: chai_london_ontario8
City of London Municipal Artificial Intelligence Applications Lab, HIFIS-model source code and documentation (GitHub, MIT license, 2020) https://github.com/aildnont/HIFIS-model link
Govlaunch Stories, London, ON Uses AI to Fight Chronic Homelessness (2020) https://govlaunch.com/stories/london-on-uses-ai-to-fight-chronic-homelessness link
Lamberink, A City Plagued by Homelessness Builds AI Tool to Predict Who's at Risk (CBC News London, 2020) https://www.cbc.ca/news/canada/london/artificial-intelligence-london-1.5684788 link
LeBel, How One Ontario City Is Blazing the Trail for Public Sector AI Use (Global News, 2023) https://globalnews.ca/news/9765050/london-ontario-artificial-intelligence-homelessness/ link
Redden, Stark, Centivany, Lizotte, Adler, Situating London's AI Homelessness Model (Starling Centre for Just Technologies, Just Societies, Western University, ongoing; accessed 2026) https://starlingcentre.ca/project/situating-londons-ai-homelessness-model/ link
The Canadian Press, Ottawa Latest City to Turn to AI to Predict Chronic Homelessness (CTV News, 2024) https://www.ctvnews.ca/ottawa/article/ottawa-latest-city-to-turn-to-ai-to-predict-chronic-homelessness link
VanBerlo, Ross, Rivard, Booker, Interpretable Machine Learning Approaches to Prediction of Chronic Homelessness (arXiv:2009.09072 preprint, 2020) https://arxiv.org/abs/2009.09072 link
Wray, Explainable AI Predicts Homelessness in Ontario City (Cities Today, 2020) https://cities-today.com/explainable-ai-predicts-homelessness-in-ontario-city/ link
model org: character_ai_crisis_response23
Federal Trade Commission, FTC Launches Inquiry into AI Chatbots Acting as Companions (2025) https://www.ftc.gov/news-events/news/press-releases/2025/09/ftc-launches-inquiry-ai-chatbots-acting-companions link
AI Incident Database, Incident 826: Character.ai Chatbot Allegedly Influenced Teen User Toward Suicide Amid Claims of Missing Guardrails (2024) https://incidentdatabase.ai/cite/826/ link
Axios, Character.AI launches tool for parental insights (2025) https://www.axios.com/2025/03/25/characterai-teen-mental-health-parental-insights link
California Legislative Information, Senate Bill No. 243, Companion chatbots (2025) https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202520260SB243 link
Character.AI, Community Safety Updates (vendor blog) (2024) https://blog.character.ai/community-safety-updates/ link
Character.AI, Introducing Parental Insights: Enhanced Safety for Teens (vendor blog) (2025) https://blog.character.ai/introducing-parental-insights-enhanced-safety-for-teens/ link
Character.AI, Taking Bold Steps to Keep Teen Users Safe on Character.AI (vendor blog) (2025) https://blog.character.ai/u18-chat-announcement/ link
CNBC, Character.AI to block romantic AI chats for minors a year after teen's suicide (2025) https://www.cnbc.com/2025/10/29/character-ai-chatbots-teens-persona.html link
CNN Business, Character.AI and Google agree to settle lawsuits over teen mental health harms and suicides (2026) https://www.cnn.com/2026/01/07/business/character-ai-google-settle-teen-suicide-lawsuit link
Common Sense Media, Talk, Trust, and Trade-Offs: How and Why Teens Use AI Companions (2025) https://www.commonsensemedia.org/research/talk-trust-and-trade-offs-how-and-why-teens-use-ai-companions link
Courthouse News Service, Florida judge rules AI chatbots not protected by First Amendment (2025) https://www.courthousenews.com/florida-judge-rules-ai-chatbots-not-protected-by-first-amendment/ link
Forbes, Character.ai Enters The Microdrama Race With Characters That Talk Back (2026) https://www.forbes.com/sites/maureenkerr/2026/07/09/characterai-enters-the-microdrama-race-with-characters-that-talk-back/ link
Fox News, Senate panel unanimously passes Hawley's GUARD Act on AI chatbots (2026) https://www.foxnews.com/politics/hawley-champions-guard-act-heartbroken-families-say-ai-chatbots-allegedly-pushed-teens-self-harm link
Futurism, After Teen's Suicide, Character.AI Is Still Hosting Dozens of Suicide-Themed Chatbots (2024) https://futurism.com/suicide-chatbots-character-ai link
NBC News, Lawsuit claims Character.AI is responsible for teen's suicide (2024) https://www.nbcnews.com/tech/characterai-lawsuit-florida-teen-death-rcna176791 link
NPR, Lawsuit: A chatbot hinted a kid should kill his parents over screen time limits (2024) https://www.npr.org/2024/12/10/nx-s1-5222574/kids-character-ai-lawsuit link
PYMNTS, Google Reportedly Spent 2.7 Billion to Rehire Character.AI Founder (2024) https://www.pymnts.com/news/artificial-intelligence/2024/google-reportedly-spent-2-7-billion-to-rehire-character-ai-founder/ link
Reason (Volokh Conspiracy), Court Allows Lawsuit Over Character.AI Conversations That Allegedly Caused 14-Year-Old's Suicide to Go Forward (2025) https://reason.com/volokh/2025/05/21/court-allows-lawsuit-over-character-ai-conversations-that-allegedly-caused-14-year-olds-suicide-to-go-forward/ link
Texas Office of the Attorney General, Attorney General Ken Paxton Investigates Meta and Character.AI for Misleading Children with Deceptive AI-Generated Mental Health Services (2025) https://www.texasattorneygeneral.gov/news/releases/attorney-general-ken-paxton-investigates-meta-and-characterai-misleading-children-deceptive-ai link
Texas Office of the Attorney General, Attorney General Ken Paxton Launches Investigations into Character.AI, Reddit, Instagram, Discord, and Other Companies over Children's Privacy and Safety Practices (2024) https://www.texasattorneygeneral.gov/news/releases/attorney-general-ken-paxton-launches-investigations-characterai-reddit-instagram-discord-and-other link
The Bureau of Investigative Journalism, Gang leaders, school shooters and Bestie Epstein: meet Character.AI's chatbot companions (2025) https://www.thebureauinvestigates.com/stories/2025-10-22/gang-leaders-school-shooters-and-bestie-epstein-meet-character.ais-chatbot-companions link
The Washington Post, Character.ai sued after teen's AI companion suggested killing his parents (2024) https://www.washingtonpost.com/technology/2024/12/10/character-ai-lawsuit-teen-kill-parents-texas/ link
US Senate Judiciary Committee, Testimony of Megan Garcia, Subcommittee on Crime and Counterterrorism (2025) https://www.judiciary.senate.gov/imo/media/doc/e2e8fc50-a9ac-05ec-edd7-277cb0afcdf2/2025-09-16%20PM%20-%20Testimony%20-%20Garcia.pdf link
model org: checkr_gig_background_screening13
Federal Trade Commission and Consumer Financial Protection Bureau (2023, October 12). Settlement to Require Trans Union to Pay $15 Million over Charges It Failed to Ensure Accuracy of Tenant Screening Reports (a DIFFERENT product; not about sanctions name screening) https://www.ftc.gov/news-events/news/press-releases/2023/10/ftc-cfpb-settlement-require-trans-union-pay-15-million-over-charges-it-failed-ensure-accuracy-tenant link
Ballard Spahr LLP, Consumer Finance Monitor (2024, January 16). CFPB issues two new FCRA advisory opinions on background screening reports and disclosure of credit files to consumers https://www.consumerfinancemonitor.com/2024/01/16/cfpb-issues-two-new-fcra-advisory-opinions-on-background-screening-reports-and-disclosure-of-credit-files-to-consumers/ link
Checkr, Inc. (2026). Background Check Services for Gig and Marketplace (product page, fetched 2026-08-28); and Checkr, Inc. homepage (140,000-plus business customers) https://checkr.com/use-cases/gig-marketplace link
Class Action Complaint, Golightly v. Uber Technologies, Inc. and Checkr, Inc., No. 1:21-cv-03005 (S.D.N.Y., filed 8 April 2021), hosted by Mobilization for Justice https://mobilizationforjustice.org/wp-content/uploads/Golightly-Uber-and-Checkr-Filed-Complaint.pdf link
Consumer Financial Protection Bureau (2021, November 4). CFPB Takes Action to Stop False Identification by Background Screeners (advisory opinion: Fair Credit Reporting; Name-Only Matching Procedures, 86 FR 62468) https://www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-to-stop-false-identification-by-background-screeners/ link
Consumer Financial Protection Bureau (2024, January 11). CFPB Addresses Inaccurate Background Check Reports and Sloppy Credit File Sharing Practices (advisory opinions: Background Screening, 89 FR 4171; File Disclosure, 89 FR 4167) https://www.consumerfinance.gov/about-us/newsroom/cfpb-addresses-inaccurate-background-check-reports-and-sloppy-credit-file-sharing-practices/ link
Consumer Financial Protection Bureau (2025, May 12). Withdrawn Guidance (list of guidance documents withdrawn 12 May 2025, including Name-Only Matching 86 FR 62468, Permissible Purposes 87 FR 41243, Background Screening 89 FR 4171 and File Disclosure 89 FR 4167) https://www.consumerfinance.gov/compliance/guidance/withdrawn-guidance/ link
Federal Trade Commission (2023, September 11). FTC Says TruthFinder, Instant Checkmate Deceived Users About Background Report Accuracy, Violated FCRA While Marketing Reports for Employee and Tenant Screening https://www.ftc.gov/news-events/news/press-releases/2023/09/ftc-says-truthfinder-instant-checkmate-deceived-users-about-background-report-accuracy-violated-fcra link
Hunton Andrews Kurth LLP (2021, April 14). Gig Employer Hit with Background Check Class Action (Employment and Labor Perspectives) https://www.hunton.com/hunton-employment-labor-perspectives/gig-employer-hit-with-background-check-class-action link
Mobilization for Justice (2021, April 8). Uber Named in First Class Action Lawsuit Challenging Discrimination Against Drivers with Criminal History and Violations of the Fair Chance Act and Fair Credit Laws https://mobilizationforjustice.org/news-and-press/uber-class-action-lawsuit/ link
Opinion and Order, Golightly v. Uber Technologies, Inc. et al., No. 1:21-cv-03005, Doc. 51 (S.D.N.Y. 21 December 2022) (Liman, J.); host returned HTTP 403 on 2026-08-28 and the order was not read https://law.justia.com/cases/federal/district-courts/new-york/nysdce/1:2021cv03005/557807/51/ link
Top Class Actions (2023). Uber Eats New York background check $3.35M class action settlement (Aguilera v. Uber Technologies Inc. d/b/a Uber Eats, No. 509275/2023, N.Y. Sup. Ct. Kings County) https://topclassactions.com/lawsuit-settlements/closed-settlements/uber-eats-new-york-background-check-3-35m-class-action-settlement/ link
Top Class Actions (2026, January). Class action claims Checkr misreported criminal records in background checks (Davis v. Checkr, Inc., No. 0:26-cv-60088, S.D. Fla., filed 26 January 2026) https://topclassactions.com/lawsuit-settlements/lawsuit-news/class-action-claims-checkr-misreported-criminal-records-in-background-checks/ link
model org: chile_sistema_alerta_ninez9
BioBioChile, Gobierno anuncia apertura de Oficinas de Ninez en todas las comunas ante alza de abuso sexual infantil (2025) https://www.biobiochile.cl/noticias/nacional/chile/2025/02/27/gobierno-anuncia-apertura-de-oficinas-de-ninez-en-todas-las-comunas-ante-alza-de-abuso-sexual-infantil.shtml link
Center for Human Rights and Global Justice, NYU School of Law (Victoria Adelmant), Risk Scoring Children in Chile (2022) https://chrgj.org/2022-04-20-risk-scoring-children-in-chile/ link
Defensoria de la Ninez, Balance inicial a la implementacion de las Oficinas Locales de la Ninez (2025) https://www.defensorianinez.cl/wp-content/uploads/2025/03/Documento-especializado-Balance-inicial-de-la-implementacion-OLN.pdf link
Derechos Digitales (Matias Valderrama), AI and Inclusion: Chile 'The Child Alert System' (2022) https://www.derechosdigitales.org/wp-content/uploads/02_Informe-Chile-EN_180222.pdf link
Derechos Digitales (Matias Valderrama), IA e inclusion: Chile 'Sistema Alerta Ninez' y la prediccion del riesgo de vulneracion de derechos de la infancia (2021) https://www.derechosdigitales.org/wp-content/uploads/CPC_informe_Chile.pdf link
Diario y Radio Universidad de Chile, Alerta Infancia: el software que expone los datos personales de ninos y ninas en riesgo social (2019) https://radio.uchile.cl/2019/01/29/alerta-infancia-el-sofware-que-expone-los-datos-personales-de-ninos-y-ninas-en-riesgo-social/ link
Direccion Nacional del Servicio Civil (Concurso Funciona!), Sistema de Alerta Ninez (2020) https://funciona.serviciocivil.cl/iniciativa/sistema-de-alerta-ninez/ link
Not My AI (Paz Pena), Shielding Neoliberalism: 'Social Acceptability' to Avoid Social Accountability of A.I. (2022) https://notmy.ai/news/case-study-a-childhood-alert-system-sistema-alerta-ninez-san-chile/ link
model org: chime_fraud_pipeline2
Consumer Financial Protection Bureau (2024, May 7). Consent Order, In the Matter of Chime Financial, Inc., File No. 2024-CFPB-0002. https://files.consumerfinance.gov/f/documents/cfpb_chime-financial-inc-consent-order_2024-05.pdf link
Kessler, C. (2021, July 6). A Banking App Has Been Suddenly Closing Accounts, Sometimes Not Returning Customers' Money. ProPublica. https://www.propublica.org/article/chime link
model org: cigna_pxdx10
Rucker, P., Miller, M., & Armstrong, D. (2023, March 25). How Cigna Saves Millions by Having Its Doctors Reject Claims Without Reading Them. ProPublica, co-published with The Capitol Forum https://www.propublica.org/article/cigna-pxdx-medical-health-insurance-rejection-claims link
California Department of Managed Health Care (2025, October 8). DMHC Fines Cigna HealthCare of California $500,000 for Improperly Denying Health Care Claims (press release) https://www.dmhc.ca.gov/Resources/Newsroom/PressReleases/October8,2025.aspx link
Georgetown Law, O'Neill Institute Health Care Litigation Tracker. Kisting-Leung et al. v. Cigna Corporation et al. (tracker entry, read August 2026) https://litigationtracker.law.georgetown.edu/litigation/kisting-leung-et-al-v-cigna-corporation-et-al/ link
Healthcare Dive (2023). Cigna sued over algorithm allegedly used to deny claims; and Cigna hit with second class action suit over claims automation software https://www.healthcaredive.com/news/cigna-lawsuit-algorithm-claims-denials-california/688857/ link
Kisting-Leung, et al. v. Cigna Corporation, et al., No. 2:23-cv-01477-DAD-CSK (E.D. Cal.), Order Granting in Part and Denying in Part Defendants' Motion to Dismiss, Doc. 55, 31 March 2025 (Drozd, J.) https://litigationtracker.law.georgetown.edu/wp-content/uploads/2023/08/Kisting-Leung-et-al_2025.03.31_ORDER-GRANTING-IN-PART-AND-DENYING-IN-PART-DEFENDANTS-MOTION-TO-DISMISS.pdf link
Kisting-Leung v. Cigna Corp., Joint Stipulation and Proposed Order to Extend Deadlines, Doc. 97, 24 August 2026 https://litigationtracker.law.georgetown.edu/wp-content/uploads/2023/08/Kisting-Leung-et-al-v.-Cigna-Corp_2026.08.24_JOINT-STIPULATION.pdf link
Rucker, P., Miller, M., & Armstrong, D. (2023, May 16). Congressional Committee, Regulators Question Cigna System That Lets Its Doctors Deny Claims Without Reading Patient Files. ProPublica / The Capitol Forum https://www.propublica.org/article/cigna-health-insurance-denials-pxdx-congress-investigation link
Sidney Hillman Foundation (2023, April). The Capitol Forum, ProPublica win April Sidney for Exposing Cigna's Policy of Rejecting Health Insurance Claims Without Reading Them https://hillmanfoundation.org/sidney-awards/capitol-forum-propublica-win-april-sidney-exposing-cignas-policy-rejecting-health link
The Cigna Group Newsroom. PxDx (standing explainer page); and Cigna Newsroom (2023, July 27). Cigna Healthcare Affirms its Approach to Expediting Physician Payments https://newsroom.thecignagroup.com/pxdx link
U.S. House Committee on Energy and Commerce (2023, May 16). E&C Republicans Press Cigna for Clarification After Investigative Report Accuses Insurance Company of Denying Claims Without Reading Them https://energycommerce.house.gov/posts/e-and-c-republicans-press-cigna-for-clarification-after-investigative-report-accuses-insurance-company-of-denying-claims-without-reading-them link
model org: citi_armenian_surname_flags16
Consumer Financial Protection Bureau (2022). Circular 2022-03: Adverse action notification requirements in connection with credit decisions based on complex algorithms; and (2023) Circular 2023-03: Adverse action notification requirements and the proper use of the CFPB's sample forms provided in Regulation B https://www.consumerfinance.gov/compliance/circulars/circular-2022-03-adverse-action-notification-requirements-in-connection-with-credit-decisions-based-on-complex-algorithms/ link
ABA Banking Journal (2025). CFPB ends consent order against Citibank over Armenian discrimination allegations https://bankingjournal.aba.com/2025/11/cfpb-ends-consent-order-against-citibank-over-armenian-discrimination-allegations/ link
Banking Dive (2025). CFPB ends Citi consent order 3 years early https://www.bankingdive.com/news/cfpb-ends-citi-consent-order-3-years-early-discrimination-armenian-2023/803127/ link
Banking Dive (2026, May 14). CFPB's Vought defends terminating Citi consent order https://www.bankingdive.com/news/cfpb-vought-defends-terminating-citi-consent-order-armenian-american-discrimination/820220/ link
ClassAction.org (2023). Class Action Alleges Citibank Intentionally Discriminates Against Consumers of Armenian Descent (Smbatian et al. v. Citibank, N.A. et al., 2:23-cv-09811) https://www.classaction.org/news/class-action-alleges-citibank-intentionally-discriminates-against-consumers-of-armenian-descent link
Consent Order, In the Matter of Citibank, N.A., File No. 2023-CFPB-0013 (issued 8 November 2023; stipulation executed 3 November 2023) https://files.consumerfinance.gov/f/documents/cfpb_citibank-na_2023-cfpb-0013_consent-order_2023-11.pdf link
Consumer Financial Protection Bureau (2023, November 8). CFPB Orders Citi to Pay $25.9 Million for Intentional, Illegal Discrimination Against Armenian Americans (press release; body text since archived off the live page; capture of 10 November 2023: https://web.archive.org/web/20231110171559/https://www.consumerfinance.gov/about-us/newsroom/cfpb-orders-citi-to-pay-25-9-million-for-intentional-illegal-discrimination-against-armenian-americans/) link
Consumer Financial Protection Bureau (2024, June). Fair Lending Report of the Consumer Financial Protection Bureau, covering fiscal year 2023 https://files.consumerfinance.gov/f/documents/cfpb_fair-lending-report_fy-2023.pdf link
Daily Journal (2024). Citibank's arbitration clause challenged in Armenian bias case (16 April 2024); and Judge approves arbitration in Citibank Armenian bias case (18 April 2024) https://www.dailyjournal.com/articles/378045-citibank-s-arbitration-clause-challenged-in-armenian-bias-case link
Enforcement action page: Citibank, N.A. (2023-CFPB-0013) https://www.consumerfinance.gov/enforcement/actions/citibank-n-a/ link
Los Angeles Times (2025, March 11), accessed via Yahoo News syndication. L.A. investigating banking discrimination complaints against Armenians https://www.yahoo.com/news/l-investigating-banking-discrimination-complaints-220904915.html link
Office of U.S. Senator Adam Schiff (2025, October 17). Statement: Sen. Schiff Blasts Trump Administration's Free Pass to Citibank for Armenian Discrimination Through Termination of Case Settlement https://www.schiff.senate.gov/news/press-releases/statement-sen-schiff-blasts-trump-administrations-free-pass-to-citibank-for-armenian-discrimination-through-termination-of-case-settlement link
Office of U.S. Senator Adam Schiff (2026, April 23). Sen. Schiff, Colleagues Probe Consumer Financial Protection Bureau's Termination of Citibank's $25 Million Settlement for Discriminating Against Armenian Americans https://www.schiff.senate.gov/news/press-releases/news-sen-schiff-colleagues-probe-consumer-financial-protection-bureaus-termination-of-citibanks-25-million-settlement-for-discriminating-against/ link
Order Terminating the Consent Order, In the Matter of Citibank, N.A., File No. 2023-CFPB-0013, Document 3 (filed 16 October 2025) https://files.consumerfinance.gov/f/documents/cfpb_citibank-n-a_termination-consent-order_2025-10.pdf link
The Armenian Weekly (2023, November 14). Citibank fined for illegal discrimination against Armenian Americans https://armenianweekly.com/2023/11/14/citibank-fined-for-illegal-discrimination-against-armenian-americans/ link
Yahoo Finance (2026), syndicating Banking Dive. CFPB's Vought defends terminating Citi consent order https://finance.yahoo.com/economy/policy/articles/cfpb-vought-defends-terminating-citi-085231077.html link
model org: cleveland_state_proctoring2
Ogletree v. Cleveland State University, No. 1:21-cv-00500 (N.D. Ohio, August 22, 2022); via Higher Ed Dive and Future of Privacy Forum analyses. https://www.highereddive.com/news/test-proctoring-room-scans-violated-college-students-privacy-judge-rules/630340/ link
Yoder-Himes, D.R., Asif, A., Kinney, K., et al. (2022). Racial, skin tone, and sex disparities in automated proctoring software. Frontiers in Education, 7, 881449 https://www.frontiersin.org/journals/education/articles/10.3389/feduc.2022.881449/full link
model org: clinical_note_sdoh_extraction7
Banerjee, I., Bhimireddy, A.R., Burns, J.L., et al., and Gichoya, J.W. (2021). Reading Race: AI Recognises Patient's Racial Identity In Medical Images. arXiv:2107.10356; published as Gichoya, J.W., et al. (2022), AI recognition of patient race in medical imaging: a modelling study, The Lancet Digital Health, 4(6) https://arxiv.org/abs/2107.10356 link
American Health Information Management Association (AHIMA). Governance and AI: Putting Rules in Place is Critical (accessed 2026-08-06) https://www.ahima.org/education-events/artificial-intelligence/governance-and-ai-putting-rules-in-place-is-critical/ link
Genes, N., Sills, J., Heaton, H.A., Shy, B.D., & Scofi, J. (2025). Addressing Note Bloat: Solutions for Effective Clinical Documentation. Journal of the American College of Emergency Physicians Open https://pmc.ncbi.nlm.nih.gov/articles/PMC11852943/ link
Guevara, M., Chen, S., Thomas, S., Chaunzwa, T.L., Franco, I., Kann, B.H., Moningi, S., Qian, J.M., Goldstein, M., Harper, S., Aerts, H.J.W.L., Catalano, P.J., Savova, G.K., Mak, R.H., & Bitterman, D.S. (2024). Large language models to identify social determinants of health in electronic health records. npj Digital Medicine, 7, 6 https://pmc.ncbi.nlm.nih.gov/articles/PMC10781957/ link
Ji, M., Xu, S., Yang, F., & Bachman, S.S. (2026). AI in Health Care and Health Disparities. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer https://doi.org/10.1007/978-3-032-18443-6_5 DOI
National Academies of Sciences, Engineering, and Medicine (2019). Integrating Social Care into the Delivery of Health Care: Moving Upstream to Improve the Nation's Health. Chapter 2, Five Health Care Sector Activities to Better Integrate Social Care. Washington, DC: National Academies Press https://www.ncbi.nlm.nih.gov/books/NBK552600/ link
Palm, K.H., Manikantan, K., Mahal, N., Belwadi, S.K., & Pepin, R.J. (2025). Assessing the quality of AI-generated clinical notes: validated evaluation of a large language model ambient scribe. Frontiers in Artificial Intelligence, 8 https://pmc.ncbi.nlm.nih.gov/articles/PMC12586549/ link
model org: closed_loop_referral_network4
Centers for Medicare & Medicaid Services. "Accountable Health Communities Model" (CMS Innovation Center model page). https://www.cms.gov/priorities/innovation/innovation-models/ahcm link
Johnson, McPeek Hinz, Regan, Nohria, Moon and Spratt, Measures of Referral vs Receipt of Social Services Among Patients With Health-Related Social Needs (JAMA Network Open, 2024) https://pmc.ncbi.nlm.nih.gov/articles/PMC11024758/ link
Zehner, Kirsch, Adsit, Gorrilla, Hayden, Skora, Rosenblum, Baker, Fiore and McCarthy, Electronic health record closed-loop referral (eReferral) to a state tobacco quitline: a retrospective case study of primary care implementation challenges and adaptations (Implementation Science Communications, 2022) https://pmc.ncbi.nlm.nih.gov/articles/PMC9548147/ link
model org: cnet_ai_drafting2
Bonifacic, I. (2023, January 25). CNET had to correct most of its AI-written articles. Engadget. https://www.engadget.com/cnet-corrected-41-of-its-77-ai-written-articles-201519489.html link
Harrison Dupré, M. (2023, November 27). Sports Illustrated Published Articles by Fake, AI-Generated Writers. Futurism. https://futurism.com/sports-illustrated-ai-generated-writers link
model org: colorado_safety_risk_tools_audit12
Child Protection Ombudsman of Colorado, Independent Audit of Colorado's Family Safety and Risk Assessment Tools, special initiative page (2026) https://coloradocpo.org/special-initiative/independent-audit-of-colorados-family-safety-and-risk-assessment-tools/ link
Colorado Child Welfare Training System (Kempe Center), Colorado Family Safety and Risk Assessments, caseworker resources (2025) https://coloradocwts.com/document-category/caseworker-resources/colorado-family-safety-and-risk-assessments/ link
Colorado Department of Human Services, Differential Response Program (2025) https://cdhs.colorado.gov/differential-response-program link
Colorado General Assembly, HB24-1046: Child Welfare System Tools, bill page (2024) https://leg.colorado.gov/bills/hb24-1046 link
Colorado General Assembly, House Bill 24-1046, enrolled act (2024) https://content.leg.colorado.gov/sites/default/files/documents/2024A/bills/2024a_1046_enr.pdf link
Colorado Office of Respondent Parents' Counsel (host), Colorado Family Safety Assessment Instructions (2016) https://www.coloradoorpc.org/wp-content/uploads/2017/09/CO-Family-Safety-Assessment-Instructions-.pdf link
Colorado Office of the State Auditor, Child Welfare Performance Audit, October 2014 (2014) https://content.leg.colorado.gov/sites/default/files/documents/audits/1303p_-_child_welfare_performance_audit_october_2014_final_rev_11-3-14.pdf link
Colorado Revised Statutes, Section 19-3.3-102: Office of the Child Protection Ombudsman Established, via Justia (2024) https://law.justia.com/codes/colorado/title-19/article-3-3/section-19-3-3-102/ link
ICF Incorporated, Colorado Safety and Risk Assessment Tools Audit: Evaluation of the Colorado Family Risk Assessment and Colorado Family Safety Assessment Tools (for the Office of the Colorado Child Protection Ombudsman, 2026) https://coloradocpo.org/wp-content/uploads/2026/02/Colorado-Family-Safety-Risk-Assessment-Tools-Audit-HB-24-1046_March-2-2026-FINAL-508.pdf link
Office of Colorado's Child Protection Ombudsman, brief to the Colorado Child Welfare System Interim Study Committee, Hearing One, June 27, 2023 (2023) https://content.leg.colorado.gov/sites/default/files/images/office_of_colorados_child_protection_ombudsman_info_brief.pdf link
Steffen, Audit Finds Issues with Colorado's Child Welfare Safety and Risk Assessment Tools (Office of the Colorado Child Protection Ombudsman news release via Pagosa Daily Post, 2026) https://pagosadailypost.com/2026/03/03/audit-finds-issues-with-colorados-child-welfare-safety-and-risk-assessment-tools/ link
Winokur, Ellis, Drury and Rogers, Answering the Big Questions about Differential Response in Colorado: Safety and Cost Outcomes from a Randomized Controlled Trial (Child Abuse and Neglect, published online 2014, journal issue 2015) https://pubmed.ncbi.nlm.nih.gov/24997071/ link
model org: community_bioacoustic_monitoring5
Rainforest Connection, Real-Time Threat Detection (Guardian) (rfcx.org, 2026) https://rfcx.org/guardian link
Rainforest Connection, Biodiversity Monitoring (Arbimon ecoacoustics) (rfcx.org, 2026) https://rfcx.org/ecoacoustics link
Rainforest Connection, Terms of Service (rfcx.org, last updated 5 March 2026) https://rfcx.org/terms-of-service link
Rainforest Connection, Privacy Policy (rfcx.org, 2026) https://rfcx.org/privacy-policy link
World Bank, Rainforest Connection (technology factsheet, thedocs.worldbank.org, 2022; survey vintage 2021-2022) https://thedocs.worldbank.org/en/doc/9006e1b6731d81dd18567415ea871851-0320052022/original/poaching-rainforest-connection.pdf link
model org: community_notes_x20
Allen, J., Desai, N., Namazi, A., Leas, E., Dredze, M., Smith, D. M., & Ayers, J. W. (2024). Characteristics of X (formerly Twitter) Community Notes addressing COVID-19 vaccine misinformation. JAMA, 331(19), 1670 https://doi.org/10.1001/jama.2024.4800 DOI
Arjmandi-Lari, M., Mantzarlis, A., & Stafford, T. (2025). Threats to the sustainability of Community Notes on X (arXiv:2510.00650, submitted to ICWSM) https://arxiv.org/abs/2510.00650 link
Bell, K. (2023, October 30). X won't pay creators for tweets that get fact checked with community notes. Engadget https://www.engadget.com/x-wont-pay-creators-for-tweets-that-get-fact-checked-with-community-notes-174206477.html link
Center for Countering Digital Hate (2024, October 30). Rated Not Helpful: How X's Community Notes system falls short on misleading election claims (publisher site captcha-blocked; figures carried through Social Media Today's 30 October 2024 write-up at https://www.socialmediatoday.com/news/reports-find-community-notes-failing-address-misinformation-x-formally-twitter/731558/ ) https://counterhate.com/research/rated-not-helpful-x-community-notes/ link
Chuai, Y., et al. (2026). Community-based fact-checking reduces the spread of misleading posts on X (formerly Twitter). Nature Communications, 17, 4070 https://doi.org/10.1038/s41467-026-72597-0 DOI
Chuai, Y., Tian, H., Proferes, N., Zhang, K., & Lenzini, G. (2024). Did the roll-out of Community Notes reduce engagement with misinformation on X/Twitter? Proceedings of the ACM on Human-Computer Interaction, 8, CSCW2, Article 428 https://doi.org/10.1145/3686967 DOI
Mohammadi, S., et al. (2026). From Birdwatch to Community Notes, from Twitter to X: four years of community-based content moderation (arXiv:2510.09585v4) https://arxiv.org/abs/2510.09585 link
Purnell, S. (2026, June 16). AI writers on Community Notes: an evaluation of seven months of data. R Street Institute https://www.rstreet.org/research/ai-writers-on-community-notes-an-evaluation-of-seven-months-of-data/ link
Razuvayevskaya, O., et al. (2025). Timeliness, consensus, and composition of the crowd: Community Notes on X (arXiv:2510.12559) https://arxiv.org/abs/2510.12559 link
Renault, T., Restrepo Amariles, D., & Troussel, A. (2024). Collaboratively adding context to social media posts reduces the sharing of false news (arXiv:2404.02803; HEC Paris Research Paper LAW-2024-1519). Working paper, no journal publication located https://arxiv.org/abs/2404.02803 link
Slaughter, I., Peytavin, A., Ugander, J., & Saveski, M. (2025). Community notes reduce engagement with and diffusion of false information online. Proceedings of the National Academy of Sciences, 122(38), e2503413122 https://arxiv.org/abs/2502.13322 link
TheJournal.ie (2025, May). Community Notes vanishes from X feeds, raising serious questions amid ongoing EU probe https://www.thejournal.ie/x-community-notes-disappeared-from-platform-factchecking-misinformation-elon-musk-6717349-May2025/ link
Truong, B. H., Wu, X., Flammini, A., Menczer, F., & Stewart, A. J. (2025). Community Notes are vulnerable to rater bias and manipulation (arXiv:2511.02615). Agent-based simulation of the published scorer https://arxiv.org/abs/2511.02615 link
X Corp. Community Notes documentation, Under the Hood: Ranking Notes (repository documentation source, Apache-2.0) https://github.com/twitter/communitynotes/blob/main/documentation/under-the-hood/ranking-notes.md link
X Corp. Community Notes documentation, About: FAQ (repository documentation source) https://raw.githubusercontent.com/twitter/communitynotes/main/documentation/about/faq.md link
X Corp. Community Notes documentation, Under the Hood: Download Data (repository documentation source) https://github.com/twitter/communitynotes/blob/main/documentation/under-the-hood/download-data.md link
X Corp. Community Notes documentation, About: Challenges (repository documentation source) https://raw.githubusercontent.com/twitter/communitynotes/main/documentation/about/challenges.md link
X Corp. Community Notes documentation, API overview (automated note-writer pilot) https://raw.githubusercontent.com/twitter/communitynotes/main/documentation/api/overview.md link
European Commission (2023, December 18). Commission opens formal proceedings against X under the Digital Services Act (press release) https://digital-strategy.ec.europa.eu/en/news/commission-opens-formal-proceedings-against-x-under-digital-services-act link
European Commission (2025, December 5). Commission fines X EUR 120 million under the Digital Services Act (press release) https://digital-strategy.ec.europa.eu/en/news/commission-fines-x-eu120-million-under-digital-services-act link
model org: corelogic_crimsafe13
Cohen Milstein Sellers and Toll PLLC, Connecticut Fair Housing Center et al. v. CoreLogic Rental Property Solutions case study page (2023) https://www.cohenmilstein.com/case-study/connecticut-fair-housing-center-et-al-v-corelogic-rental-property-solutions/ link
Connecticut Fair Housing Center v. CoreLogic Rental Property Solutions LLC, 478 F. Supp. 3d 259 (D. Conn. 2020), summary judgment opinion https://www.quimbee.com/cases/connecticut-fair-housing-center-v-corelogic-rental-property-solutions-llc link
Connecticut Fair Housing Center v. CoreLogic Rental Property Solutions LLC, No. 3:18-cv-705, 2023 WL 4669482 (D. Conn. July 20, 2023) (Bryant, J.), bench trial decision https://law.justia.com/cases/federal/district-courts/connecticut/ctdce/3:2018cv00705/125021/317/ link
Connecticut Fair Housing Center v. CoreLogic Rental Property Solutions LLC, Nos. 23-1118(L) and 23-1166(XAP) (2d Cir. Feb. 20, 2026) (Menashi, J.), slip opinion https://business.cch.com/BFLD/CFHC-v-CoreLogic-Rental-Prop-2ndCir-02202026.pdf link
Connecticut Fair Housing Center, Landmark Civil Rights Decision, on the March 25, 2019 denial of CoreLogic's motion to dismiss (2019) https://ctfairhousing.org/landmark-civil-rights-decision/ link
CourtListener and the Free Law Project, Docket, Connecticut Fair Housing Ctr v. CoreLogic Rental Property Solutions LLC, No. 3:18-cv-00705 (D. Conn.) (2023) https://www.courtlistener.com/docket/6691528/connecticut-fair-housing-ctr-v-corelogic-rental-property-solutions-llc/ link
FindLaw Caselaw, Connecticut Fair Housing Center v. CoreLogic Rental Property Solutions LLC (2d Cir. 2026), opinion mirror https://caselaw.findlaw.com/court/us-2nd-circuit/118173935.html link
National Consumer Law Center, SafeRent Solutions Accused of Illegally Discriminating Against Black and Hispanic Rental Applicants (2022) https://www.nclc.org/saferent-solution-accused-of-illegally-discriminating-against-black-and-hispanic-rental-applicants/ link
National Housing Law Project, Arroyo v. CoreLogic case page (2018) https://www.nhlp.org/our-initiatives/arroyo-v-corelogic/ link
National Housing Law Project, Federal Court Holds Tenant Screening Services Must Comply with the Fair Housing Act (2019) https://www.nhlp.org/our-initiatives/federal-court-holds-tenant-screening-services-must-comply-with-the-fair-housing-act/ link
National Mortgage Professional, CoreLogic Rebrands Its Rental Property Solutions Division (2016) https://nationalmortgageprofessional.com/news/58930/corelogic-rebrands-its-rental-property-solutions-division link
NBC News (Cyrus Farivar), Tenant Screening Software Faces National Reckoning (2021) https://www.nbcnews.com/tech/tech-news/tenant-screening-software-faces-national-reckoning-n1260975 link
United States Department of Justice Civil Rights Division with the Department of Housing and Urban Development, Brief of the United States as Amicus Curiae, Connecticut Fair Housing Center v. CoreLogic Rental Property Solutions, No. 23-1118 (2d Cir. Nov. 24, 2023) https://www.justice.gov/d9/2023-11/connecticut_fair_housing_center_v._corelogic_rental_property_solutions_no._23-1118_2d_cir._11.24.23.pdf link
model org: cost_proxy_care_stratification7
45 CFR 92.210, Nondiscrimination in the use of patient care decision support tools (U.S. Department of Health and Human Services, section 1557 implementing regulation) https://www.ecfr.gov/current/title-45/section-92.210 link
Ledford, H. (2019). Millions of black people affected by racial bias in health-care algorithms. Nature (news), 574, 608-609 https://www.nature.com/articles/d41586-019-03228-6 link
National Academies of Sciences, Engineering, and Medicine (2019). Integrating Social Care into the Delivery of Health Care: Moving Upstream to Improve the Nation's Health. Washington, DC: The National Academies Press, DOI 10.17226/25467, chapter 2 https://nap.nationalacademies.org/read/25467/chapter/4 link
New York State Department of Financial Services and New York State Department of Health, joint letter to UnitedHealth Group Incorporated, 25 October 2019 https://www.dfs.ny.gov/reports-and-publications/comment-letters/dfs-doh-joint-letter-uhgi-20191025 link
Obermeyer, Z., Nissan, R., Stern, M., Eaneff, S., Bembeneck, E. J., & Mullainathan, S. (2021, June). Algorithmic Bias Playbook. Center for Applied AI at Chicago Booth https://www.chicagobooth.edu/-/media/project/chicago-booth/centers/caai/docs/algorithmic-bias-playbook-june-2021.pdf link
Obermeyer, Z., Powers, B., Vogeli, C., & Mullainathan, S. (2019). Dissecting racial bias in an algorithm used to manage the health of populations. Science 366(6464): 447-453, DOI 10.1126/science.aax2342 (open deposit, UC Berkeley Previously Published Works; Europe PMC record MED/31649194) https://escholarship.org/uc/item/6h92v832 link
Snowbeck, C. (2019, October 29). NY Regulators Probe for Racial Bias in Health-Care Algorithm. Star Tribune (via Government Technology syndication) https://www.govtech.com/health/NY-Regulators-Probe-for-Racial-Bias-in-Health-Care-Algorithm.html link
model org: cps_freshman_ontrack1
Allensworth, E.M., & Easton, J.Q. (2007). What Matters for Staying On-Track and Graduating in Chicago Public Schools. University of Chicago Consortium on School Research. https://consortium.uchicago.edu/publications/what-matters-staying-track-and-graduating-chicago-public-schools-focus-students link
model org: credit_acceptance_predicted_default11
American Banker (2021). Subprime auto lender reaches $27M settlement with Massachusetts AG https://www.americanbanker.com/news/subprime-auto-lender-reaches-27m-settlement-with-massachusetts-ag link
American Banker (2025, April 25). CFPB drops lawsuit against auto lender Credit Acceptance https://www.americanbanker.com/news/cfpb-drops-lawsuit-against-auto-lender-credit-acceptance link
Civil Rights Litigation Clearinghouse, University of Michigan Law School. Consumer Financial Protection Bureau (CFPB) v. Credit Acceptance Corporation, 1:23-cv-00038 (S.D.N.Y.) case page https://clearinghouse.net/case/48237/ link
Complaint, Consumer Financial Protection Bureau and the People of the State of New York v. Credit Acceptance Corporation, No. 1:23-cv-00038 (S.D.N.Y., filed 4 January 2023) https://files.consumerfinance.gov/f/documents/cfpb_credit-acceptance-corporation_complaint_2023-01.pdf link
Credit Acceptance Corporation, Quarterly Report on Form 10-Q for the quarter ended 30 June 2026 (filed 4 August 2026), SEC EDGAR CIK 0000885550 https://www.sec.gov/Archives/edgar/data/885550/000088555026000182/cacc-20260630.htm link
Docket, People of The State of New York v. Credit Acceptance Corporation, No. 1:23-cv-00038 (S.D.N.Y.), CourtListener/RECAP https://www.courtlistener.com/docket/66698748/consumer-financial-protection-bureau-v-credit-acceptance-corporation/ link
Memorandum in Support of Consent Motion by Plaintiff Consumer Financial Protection Bureau to Withdraw as a Plaintiff, ECF 86-1 (S.D.N.Y., filed 24 April 2025) https://storage.courtlistener.com/recap/gov.uscourts.nysd.591873/gov.uscourts.nysd.591873.86.1.pdf link
Memorandum of Law in Support of Credit Acceptance Corporation's Revised Motion to Dismiss, ECF 75 (S.D.N.Y., filed 14 August 2024) https://storage.courtlistener.com/recap/gov.uscourts.nysd.591873/gov.uscourts.nysd.591873.75.0.pdf link
Office of the Massachusetts Attorney General (2021, September 1). In Largest Settlement of Its Kind, AG Healey Secures $27 Million for Thousands of Massachusetts Consumers from Subprime Auto Lender https://www.mass.gov/news/in-largest-settlement-of-its-kind-ag-healey-secures-27-million-for-thousands-of-massachusetts-consumers-from-subprime-auto-lender link
Office of the New York State Attorney General (2023, January 4). Attorney General James and CFPB Sue Auto Lender for Cheating Thousands of New Yorkers https://ag.ny.gov/press-release/2023/attorney-general-james-and-cfpb-sue-auto-lender-cheating-thousands-new-yorkers link
Order dismissing and discontinuing the action, People of the State of New York v. Credit Acceptance Corporation, ECF 94 (S.D.N.Y., 5 June 2026) (Furman, J.) https://storage.courtlistener.com/recap/gov.uscourts.nysd.591873/gov.uscourts.nysd.591873.94.0.pdf link
model org: crisis_text_line_loris12
Eysenbach, Crisis Text Line and Loris.ai Controversy Highlights the Complexity of Informed Consent on the Internet and Data-Sharing Ethics for Machine Learning and Research (Journal of Medical Internet Research, editorial, 2025) https://pmc.ncbi.nlm.nih.gov/articles/PMC11799832/ link
Benton Institute for Broadband and Society, FCC Commissioner Carr Calls for FTC Probe of Crisis Text Line (2022) https://www.benton.org/headlines/fcc-commissioner-carr-calls-ftc-probe-crisis-text-line link
Broadbent, Medina Grespan, Axford et al., A machine learning approach to identifying suicide risk among text-based crisis counseling encounters (Frontiers in Psychiatry, SafeUT, 2023) https://pmc.ncbi.nlm.nih.gov/articles/PMC10076638/ link
Crisis Text Line (Wikipedia, tertiary encyclopedia entry) (2026) https://en.wikipedia.org/wiki/Crisis_Text_Line link
Crisis Text Line, An Update on Data Privacy, Our Community and Our Service (2022) https://www.crisistextline.org/blog/2022/01/31/an-update-on-data-privacy-our-community-and-our-service/ link
Crisis Text Line, Annual Trends (2025) https://www.crisistextline.org/annual-trends/ link
Crisis Text Line, Detecting Crisis: An AI Solution (2018) https://www.crisistextline.org/blog/2018/03/28/detecting-crisis-an-ai-solution/ link
Crisis Text Line, Understanding Suicide Prevention and Active Rescues at Crisis Text Line (2020) https://www.crisistextline.org/blog/2020/01/03/understanding-suicide-prevention-and-active-rescues-at-crisis-text-line/ link
Markkula Center for Applied Ethics, Santa Clara University, Crisis Data: An Ethics Case Study (2022) https://www.scu.edu/ethics/focus-areas/internet-ethics/resources/crisis-data-an-ethics-case-study/ link
Neville, When Help Isn't Fully Human: The Problem of Generative AI in Crisis Support (Just Tech, Social Science Research Council, 2025) https://just-tech.ssrc.org/articles/the-problem-of-generative-ai-in-crisis-support/ link
Reierson, Reform Crisis Text Line (advocacy site) (2022) https://reformcrisistextline.com/ link
Trujillo, Response From Crisis Text Line to Commentary on Protecting User Privacy and Rights in Academic Data-Sharing Partnerships (Journal of Medical Internet Research, 2025) https://pmc.ncbi.nlm.nih.gov/articles/PMC11799801/ link
model org: cvs_hirevue_integrity_screen9
Maurer, R. (2021). HireVue Discontinues Facial Analysis Screening. SHRM; with HireVue and ORCAA audit announcements (2021). https://www.shrm.org/topics-tools/news/talent-acquisition/hirevue-discontinues-facial-analysis-screening link
Agency Checklists (2025, June 2). Mass. Insurance Employers: A Hidden Trap That Could Cost You $500 Per Applicant https://agencychecklists.com/2025/06/02/mass-insurance-employers-a-hidden-trap-that-could-cost-you-75990/ link
ArentFox Schiff (Davidson, S.) (2024, May 20). Using New Technology to Vet Job Applicants Can Violate the Massachusetts Lie Detector Statute; and New England Biz Law Update (2024, February 23). Federal judge allows lawsuit against CVS to proceed over alleged lie detector use https://www.afslaw.com/perspectives/ai-law-blog/using-new-technology-vet-job-applicants-can-violate-the-massachusetts-lie link
Baker v. CVS Health Corporation, Civil Action No. 23-11483 (D. Mass. 16 February 2024) (Saris, J.), memorandum and order on motions to dismiss https://caselaw.findlaw.com/court/us-dis-crt-d-mas/115835556.html link
Baker v. CVS Health Corporation et al, No. 1:23-cv-11483 (D. Mass.), public docket record via PacerMonitor https://www.pacermonitor.com/public/case/49427403/Baker_v_CVS_Health_Corporation_et_al link
HR Dive (Crist, C.) (2024, July 24). CVS settles lawsuit alleging it used AI 'lie detector' https://www.hrdive.com/news/cvs-settles-lawsuit-over-using-ai-based-lie-detector/722249/ link
Massachusetts General Laws, Part I, Title XXI, Chapter 149, Section 19B (lie detector tests; employment), enacted 1959, notice and private action added 1985 https://malegislature.gov/Laws/GeneralLaws/PartI/TitleXXI/Chapter149/Section19B link
Morgan Lewis LawFlash (Engelman, K. L., Schuster, S., & Perocchi, A. K.) (2025, May 20). Class Action Litigation Over Massachusetts Lie Detector Statute Surges: What Employers Need to Know https://www.morganlewis.com/pubs/2025/05/class-action-litigation-over-massachusetts-lie-detector-statute-surges-what-employers-need-to-know link
The Boston Globe (Johnston, K.) (2023, May 22). A Milton resident's lawsuit against CVS raises questions about the use of AI lie detectors in hiring https://www.boston.com/news/the-boston-globe/2023/05/22/milton-residents-lawsuit-cvs-ai-lie-detectors/ link
model org: danske_fraud_engine3
Teradata (2017). Danske Bank Fights Fraud with Deep Learning and AI (case study EB9821). https://assets.teradata.com/resourceCenter/downloads/CaseStudies/CaseStudy_EB9821_Danske_Bank_Saves_Millions_Fighting_Fraud_With_Deep_Learning_and_AI.pdf link
UK Payment Systems Regulator (2023-2025). APP fraud performance data / APP scams performance reports. https://www.psr.org.uk/information-for-consumers/app-fraud-performance-data/ link
Groenfeldt, T. (2017, October 30). Danske Bank Uses Tech To Prevent Digital Fraud. Forbes https://www.forbes.com/sites/tomgroenfeldt/2017/10/30/danske-bank-uses-tech-to-prevent-digital-fraud/ link
model org: dave_extracash_advance12
Answer to Amended Complaint for Permanent Injunction, Monetary Judgment, Civil Penalty Judgment, and Other Relief, United States v. Dave, Inc., No. 2:24-cv-09566-MRA-AGR (C.D. Cal., 10 October 2025), ECF 80 https://storage.courtlistener.com/recap/gov.uscourts.cacd.947304/gov.uscourts.cacd.947304.80.0.pdf link
Banking Dive (2025). Fintech Dave alters fee structure, blasts DOJ over amended lawsuit https://www.bankingdive.com/news/fintech-dave-alters-fee-structure-blasts-doj-over-amended-lawsuit-jason-wilk/736830/ link
Civil Minutes - General: (In Chambers) Order Denying Defendants' Motion to Dismiss, United States v. Dave, Inc., No. 2:24-cv-09566-MRA-AGR (C.D. Cal., 12 September 2025), ECF 75 https://storage.courtlistener.com/recap/gov.uscourts.cacd.947304/gov.uscourts.cacd.947304.75.0.pdf link
Complaint for Permanent Injunction, Monetary Judgment, and Other Relief (unredacted, unsealed by court order), FTC v. Dave, Inc., No. 2:24-cv-09566 (C.D. Cal., filed 5 November 2024), ECF 24 https://storage.courtlistener.com/recap/gov.uscourts.cacd.947304/gov.uscourts.cacd.947304.24.0.pdf link
Dave Inc. (2025, September 10). Dave Introduces CashAI v5.5 (press release) https://dave.com/press/news-releases/news-release-details/dave-introduces-cashai-v55 link
Dave Inc. (2026, March 2). Annual Report on Form 10-K for the fiscal year ended 31 December 2025, filed with the U.S. Securities and Exchange Commission https://www.sec.gov/Archives/edgar/data/1841408/000119312526085370/dave-20251231.htm link
Dave Inc. (2026, August 5). Quarterly Report on Form 10-Q for the quarterly period ended 30 June 2026, filed with the U.S. Securities and Exchange Commission https://www.sec.gov/Archives/edgar/data/1841408/000119312526335154/dave-20260630.htm link
Dave Inc. (2026). Consumer marketing site, homepage and ExtraCash disclosures as displayed 28 August 2026 https://dave.com/ link
Docket, Federal Trade Commission v. Dave, Inc., No. 2:24-cv-09566 (C.D. Cal.), entries 1-145 (5 November 2024 to 6 August 2026), CourtListener / RECAP Archive https://www.courtlistener.com/docket/69345740/federal-trade-commission-v-dave-inc/ link
Federal Trade Commission (2024, November 5). FTC Takes Action Against Online Cash Advance App Dave for Deceiving Consumers, Charging Undisclosed Fees; and (2024, December 30) FTC Refers Case Against Online Cash Advance Firm Dave Inc. to Department of Justice https://www.ftc.gov/news-events/news/press-releases/2024/11/ftc-takes-action-against-online-cash-advance-app-dave-deceiving-consumers-charging-undisclosed-fees link
First Amended Complaint for Permanent Injunction, Monetary Judgment, Civil Penalty Judgment, and Other Relief, United States v. Dave, Inc. and Jason Wilk, No. 2:24-cv-09566-MRA-AGR (C.D. Cal., filed 30 December 2024), ECF 44 https://storage.courtlistener.com/recap/gov.uscourts.cacd.947304/gov.uscourts.cacd.947304.44.0_1.pdf link
model org: dc_cfsa_cora_chatbot10
DC Child and Family Services Agency and Executive Office of the Mayor, Mayor Bowser Announces the End of Court Oversight of the DC Child and Family Services Agency (2021) https://cfsa.dc.gov/release/mayor-bowser-announces-end-court-oversight-dc-child-and-family-services-agency link
DC Child and Family Services Agency, AI Assisted Contact Notes using CORA (tip sheet) (2025) https://cfsa.dc.gov/sites/default/files/dc/sites/cfsa/page_content/attachments/AI%20Assisted%20Contact%20Notes%20Tip%20Sheet%20Using%20CORA_Dec%202025.pdf link
DC Child and Family Services Agency, AI Values Alignment Report: CCWIS Case Operations Resource Assistant (CORA) Use Case (2025) https://techplan.dc.gov/sites/default/files/dc/sites/itstrategicplan/publication/attachments/OCTO%20Submission%20AI%20Values%20Alignment%20Report%20-%20CORA%20Use%20Case%20FINAL%20FOR%20PUBLICATION.pdf link
DC Child and Family Services Agency, How to Use CORA (tip sheet) (2025) https://cfsa.dc.gov/sites/default/files/dc/sites/cfsa/page_content/attachments/CORA%20AI%20Tip%20Sheet%20FINAL%20121925.pdf link
DC Child and Family Services Agency, STAAND (system page) (2026) https://cfsa.dc.gov/page/staand link
DC Child and Family Services Agency, STAAND Enhancement Release Notes (2026) https://cfsa.dc.gov/page/staand-enhancement-release-notes link
DC Office of the Chief Technology Officer, Artificial Intelligence Task Force Wins Inaugural AI 50 Award (2025) https://octo.dc.gov/release/artificial-intelligence-task-force-wins-inaugural-ai-50-award link
DC Office of the Chief Technology Officer, DC's AI Values and Strategic Plan (AI Values Alignment Report register) (2026) https://techplan.dc.gov/page/dcs-ai-values-and-strategic-plan link
Microsoft, Washington DC CFSA transforms its systems with Microsoft Dynamics 365 and AI (customer story) (2025) https://www.microsoft.com/en/customers/story/25302-washington-dc-cfsa-microsoft-copilot-studio link
Open Data Policy Lab, Observatory of Examples of How Open Data and Generative AI Intersect: CORA entry (2025) https://repository.opendatapolicylab.org/genai/?slug=cora link
model org: denmark_udbetaling7
Amnesty International (Algorithmic Accountability Lab), Coded Injustice: Surveillance and Discrimination in Denmark's Automated Welfare State (index EUR 18/8709/2024) (2024) https://www.amnesty.org/en/documents/eur18/8709/2024/en/ link
Amnesty International Danmark, Danmark: Algoritmer masseovervaager og diskriminerer udsatte grupper i jagten paa svindel (Denmark: Algorithms mass-surveil and discriminate against vulnerable groups in the hunt for fraud) (2024) https://amnesty.dk/danmark-algoritmer-masseovervaager-og-diskriminerer-udsatte-grupper-i-jagten-paa-svindel/ link
Amnesty International, Denmark: AI-powered welfare system fuels mass surveillance and risks discriminating against marginalized groups - report (2024) https://www.amnesty.org/en/latest/news/2024/11/denmark-ai-powered-welfare-system-fuels-mass-surveillance-and-risks-discriminating-against-marginalized-groups-report/ link
BABL AI, Denmark's Automated Welfare System Under Fire for Surveillance and Discrimination (2024) https://babl.ai/denmarks-automated-welfare-system-under-fire-for-surveillance-and-discrimination/ link
Folketinget (Danish Parliament), Digitaliserings- og IT-udvalget, DIU Alm.del 2024-25 Bilag 32: Orientering om redegoerelse fra Udbetaling Danmarks bestyrelse om de faktuelle forhold i den datadrevne kontrol (Briefing on the account from Udbetaling Danmark's board on the factual conditions in the data-driven control), from the Minister of Employment (2024-25) https://www.ft.dk/samling/20241/almdel/diu/bilag/32/2951526.pdf link
Fortune (Europe), Denmark's renowned safety net turns into a political battleground as AI and algorithms target welfare recipients (2024) https://fortune.com/europe/2024/11/13/denmark-renowned-safety-net-turns-into-a-political-battleground-ai-algorithms-target-welfare-recipients link
Kayser-Bril, In a quest to optimize welfare management, Denmark built a surveillance behemoth (AlgorithmWatch, Automating Society Report 2020) (2020) https://algorithmwatch.org/en/udbetaling-danmark/ link
model org: douglas_county_decision_aid10
Ho and Burke, How an Algorithm That Screens for Child Neglect Could Harden Racial Disparities (Associated Press via PBS NewsHour, 2022) https://www.pbs.org/newshour/nation/how-an-algorithm-that-screens-for-child-neglect-could-harden-racial-disparities link
American Economic Association RCT Registry, The Effect of Algorithmic Tools on Child Welfare Decision-Making and Outcomes (AEARCTR-0006311) (2020) https://www.socialscienceregistry.org/trials/6311 link
Eiermann, Fitzpatrick, Sadowski and Wildeman, How Do (Human) Child Welfare Workers Respond to Machine-Generated Risk Scores? (Sociological Science, 2026) https://sociologicalscience.com/articles-v13-1-1/ link
Fitzpatrick, Sadowski and Wildeman, Algorithms and Decision-making: Evidence from Child Maltreatment Reports (Journal of Human Resources, 2025) https://jhr.uwpress.org/content/early/2025/08/01/jhr.0224-13437R2 link
Grimon and Mills, Better Together? A Field Experiment on Human-Algorithm Interaction in Child Protection (2025) https://arxiv.org/abs/2502.08501 link
Ho and Burke (Associated Press), AI child-welfare tool may flag parents with disabilities (2023) https://www.wvnstv.com/news/national-news/ai-child-welfare-tool-may-flag-parents-with-disabilities/amp/ link
MuckRock, Child welfare predictive analytics models (Colorado public-records request) (2021, responses 2022) https://www.muckrock.com/foi/colorado-127/child-welfare-predictive-analytics-models-122003/ link
Sentinel Colorado (Associated Press wire), Child welfare algorithm used in Douglas County faces Justice Department scrutiny (2023) https://sentinelcolorado.com/1gridhome/child-welfare-algorithm-used-in-douglas-county-faces-justice-department-scrutiny/ link
Vaithianathan et al. (Centre for Social Data Analytics, AUT), Implementing a Child Welfare Decision Aide in Douglas County: Methodology Report (2019) https://csda.aut.ac.nz/__data/assets/pdf_file/0009/347715/Douglas-County-Methodology_Final_3_02_2020.pdf link
model org: dpd_uk_chatbot1
model org: duke_sepsis_watch2
Elish, M.C., & Watkins, E.A. (2020). Repairing Innovation: A Study of Integrating AI in Clinical Care. Data & Society Research Institute. https://datasociety.net/library/repairing-innovation/ link
Sendak, M.P., et al. (2020). Real-World Integration of a Sepsis Deep Learning Technology Into Routine Clinical Care: Implementation Study. JMIR Medical Informatics, 8(7), e15182 https://medinform.jmir.org/2020/7/e15182/ link
model org: dwp_whitemail_scanner9
Booth, Serious concerns about DWP use of AI to read correspondence from benefit claimants (The Guardian via inkl, 2025) https://www.inkl.com/news/serious-concerns-about-dwp-s-use-of-ai-to-read-correspondence-from-benefit-claimants link
Corbridge (interview), How DWP is getting AI to work (Computing, 2024) https://www.computing.co.uk/interview/4188076/dwp-getting-ai link
Corbridge (profile), Richard Corbridge, DWP Lighthouse programme (Computing IT Leaders 100, 2024) https://www.computing.co.uk/profile/4212811/richard-corbridge link
Dent, Digital Welfare State edition 006 (ABD Consultancy, 2025) https://www.abdconsultancy.co.uk/blog/digitalwelfarestateedition006 link
Dent, DWP AI: what do we know? (ABD Consultancy, 2025) https://www.abdconsultancy.co.uk/blog/dwpaiwhatdoweknow link
Department for Work and Pensions, Algorithmic Transparency Record: Whitemail Insights and Vulnerability Scanner (GOV.UK, 2025) https://www.gov.uk/algorithmic-transparency-records/whitemail-insights-and-vulnerability-scanner link
Toth, AI use for welfare system in doubt as scale of DWP setbacks revealed (The Independent via Yahoo News, 2025) https://www.yahoo.com/news/ai-welfare-system-doubt-scale-170440585.html link
Trendall, DWP taps AI to scan 25,000 letters a day and identify vulnerable citizens (PublicTechnology, 2025) https://www.publictechnology.net/2025/12/08/society-and-welfare/dwp-taps-ai-to-scan-25000-letters-a-day-and-identify-vulnerable-citizens/ link
UK Parliament Work and Pensions Committee, DWP use of artificial intelligence: correspondence (2023) https://committees.parliament.uk/publications/42458/documents/211057/default/ link
model org: earnest_ai_underwriting2
Board of Governors of the Federal Reserve System & OCC (2011). SR Letter 11-7: Supervisory Guidance on Model Risk Management (superseded April 17, 2026 by SR 26-2). https://www.federalreserve.gov/boarddocs/srletters/2011/sr1107.htm link
Office of the Massachusetts Attorney General (2025, July 10). AG Campbell Announces $2.5 Million Settlement With Student Loan Lender For Unlawful Practices Through AI Use (Assurance of Discontinuance, Earnest Operations LLC). https://www.mass.gov/news/ag-campbell-announces-25-million-settlement-with-student-loan-lender-for-unlawful-practices-through-ai-use-other-consumer-protection-violations link
model org: eckerd_florida_rsf_origin12
Zhang, L., & Denby-Brinson, R. (2026). AI in Child Welfare and Family Services. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. Open access, CC BY 4.0 https://doi.org/10.1007/978-3-032-18443-6_4 DOI
Florida's Children First, Eckerd Youth Alternatives Gets Child Protection Contract in Hillsborough County (2012) https://www.floridaschildrenfirst.org/eckerd-youth-alternatives-gets-child-protection-contract-in-hillsborough-county/ link
Gizmodo, Illinois Scraps Child Abuse Prediction Software for Not Predicting Much (2017) https://gizmodo.com/illinois-scraps-child-abuse-prediction-software-for-not-1821080730 link
Oklahoma Department of Human Services, DHS Partners with Tom Ward and Eckerd Kids to Bring New Technology to Child Protective Investigations (2016) https://oklahoma.gov/okdhs/newsroom/2016/june/comm06232016.html link
Parker, Williams, Pecora and Despard, Examining the Effects of the Eckerd Rapid Safety Feedback Process on Repeat Maltreatment (Child Abuse and Neglect, 2022) https://pubmed.ncbi.nlm.nih.gov/36044790/ link
Route Fifty (Government Executive), Saving Children, One Algorithm at a Time (2016) https://www.route-fifty.com/digital-government/2016/07/saving-children-one-algorithm-at-a-time/299671/ link
Tampa Bay Times, Eckerd Connects Loses Child Welfare Contract in Pinellas, Pasco (2021) https://www.tampabay.com/news/2021/11/01/eckerd-connects-loses-child-welfare-contract-in-pinellas-pasco/ link
WUSF Public Media, DCF and Eckerd Connects Are Ending Child Welfare Contracts in Pinellas, Pasco and Hillsborough (2021) https://www.wusf.org/health-news-florida/2021-11-02/dcf-and-eckerd-connects-are-ending-child-welfare-contracts-in-pinellas-pasco-and-hillsborough link
Government Technology, Illinois Ends Child Abuse Prediction Program (2017) https://www.govtech.com/health/illinois-ends-child-abuse-prediction-program.html link
American Civil Liberties Union, Family Surveillance by Algorithm: The Rapidly Spreading Tools Few Have Heard Of (2021) https://www.aclu.org/sites/default/files/field_document/2021.09.28a_family_surveillance_by_algorithm.pdf link
Eckerd Connects, Eckerd Rapid Safety Feedback Highlighted in National Report of the Commission to Eliminate Child Abuse and Neglect Fatalities (2016) https://eckerd.org/eckerd-rapid-safety-feedback-highlighted-national-report-commission-eliminate-child-abuse-neglect-fatalities/ link
Governing / Chicago Tribune (Jackson and Marx), Too Much Data? Illinois Abandons System Meant to Predict Child Abuse (2017) https://www.governing.com/archive/tns-chicago-data-mining.html link
model org: enova_lending_servicing_defects12
American Banker (2023). CFPB fines Enova $15M for illegally withdrawing funds without consent https://www.americanbanker.com/news/cfpb-fines-enova-15m-for-illegally-withdrawing-funds-without-consent link
American Banker (2026, July 17). State AGs sound alarm over Enova, OppFi buying banks https://www.americanbanker.com/news/state-ags-sound-alarm-over-enova-oppfi-buying-banks link
Consumer Federation of America (2025, October 15). CFPB Repeat Offender Enforcement Cases (compilation) https://consumerfed.org/wp-content/uploads/2025/10/10.15.25-CFPB-Repeat-Offender-Enforcement-Cases.pdf link
Consumer Financial Protection Bureau (2019). Enforcement action page: Enova International, Inc. https://www.consumerfinance.gov/enforcement/actions/enova-international-inc/ link
Consumer Financial Protection Bureau (2023, November 15). Consent Order, In the Matter of Enova International, Inc., File No. 2023-CFPB-0014 (53 pages) https://files.consumerfinance.gov/f/documents/cfpb-0014-enova-consent-order_2023-11.pdf link
Consumer Financial Protection Bureau (2023, November 15). CFPB Fines Repeat Offender Enova $15 Million for Violating Order, Deceiving Customers, and Withdrawing Funds Without Consent (archived newsroom page; body text no longer retrievable, headline intact) https://www.consumerfinance.gov/archive/newsroom/cfpb-fines-repeat-offender-enova-15-million-for-violating-order-deceiving-customers-and-withdrawing-funds-without-consent/ link
Consumer Financial Protection Bureau (2025, September 2). Order Terminating the Consent Order, In the Matter of Enova International, Inc., File No. 2023-CFPB-0014 (Document 3, 2 pages) https://files.consumerfinance.gov/f/documents/cfpb_enova-international-2023_termination-consent-order_2025-09.pdf link
Consumer Financial Protection Bureau (2025). Enforcement action page: Enova International, Inc. (2023) https://www.consumerfinance.gov/enforcement/actions/enova-international-inc-2023/ link
Consumer Financial Protection Bureau, then Bureau of Consumer Financial Protection (2019, January 25). Consent Order, In the Matter of Enova International, Inc., File No. 2019-BCFP-0003 (19 pages) https://files.consumerfinance.gov/f/documents/cfpb_enova-international_consent-order_2019-01.pdf link
Enova International, Inc. (2019, January 25). Form 8-K Exhibit 99.1: Enova Reaches Agreement with CFPB for Consumer Loan Payment Processing Errors, filed with the U.S. Securities and Exchange Commission (the operator's own investor-relations posting of the same release returns HTTP 403 to automated fetches; this filed exhibit is the verified copy) https://www.sec.gov/Archives/edgar/data/1529864/000114420419002835/tv511629_ex99-1.htm link
Enova International, Inc. (2023). Form 8-K Exhibit 99.1: statement on the November 2023 consent order, filed with the U.S. Securities and Exchange Commission https://www.sec.gov/Archives/edgar/data/1529864/000095017023064026/enva-ex99_1.htm link
Enova International, Inc. (2026, February 20). Annual Report on Form 10-K for the fiscal year ended December 31, 2025, filed with the U.S. Securities and Exchange Commission https://www.sec.gov/Archives/edgar/data/1529864/000119312526060461/enva-20251231.htm link
model org: epic_sepsis_model_michigan5
Wong, A., Otles, E., et al. (2021). External Validation of a Widely Implemented Proprietary Sepsis Prediction Model in Hospitalized Patients. JAMA Internal Medicine https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/2781307 link
Felisberto, M., dos Santos Lima, G., Celuppi, I.C., et al. (2024). Override rate of drug-drug interaction alerts in clinical decision support systems: A brief systematic review and meta-analysis. Health Informatics Journal. https://doi.org/10.1177/14604582241263242 https://journals.sagepub.com/doi/10.1177/14604582241263242 DOI
STAT News (2021, July 26). Epic's AI algorithms, shielded from scrutiny by a corporate firewall, are delivering inaccurate information on seriously ill patients. https://www.statnews.com/2021/07/26/epic-hospital-algorithms-sepsis-investigation/ link
STAT News (2022, Oct 3). Epic overhauls popular sepsis algorithm criticized for faulty alarms. https://www.statnews.com/2022/10/03/epic-sepsis-algorithm-revamp-training/ link
Wong, A., Currey, D., Schwinne, M., et al. (2026). Multicenter Prospective Validation of an Updated Proprietary Sepsis Prediction Model. JAMA Network Open https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2845595 link
model org: equifax_score_delivery_error19
American Banker (2025). CFPB orders Equifax to pay $15 million for credit reporting errors https://www.americanbanker.com/news/cfpb-orders-equifax-to-pay-15-million-for-credit-reporting-errors link
CBS News (2022, August 4). Equifax sued over erroneous credit scores sent for 'millions' of Americans (pleading allegations only) https://www.cbsnews.com/news/equifax-lawsuit-wrong-credit-score/ link
ClassAction.org (2026). $100M Equifax Settlement Resolves Lawsuit Over Inaccurate Consumer Reports Due to Coding Error https://www.classaction.org/news/100m-equifax-settlement-resolves-lawsuit-over-inaccurate-consumer-reports-due-to-coding-error link
Consumer Financial Protection Bureau (2025, January 17). Consent Order, In the Matter of Equifax Inc. and Equifax Information Services LLC, File No. 2025-CFPB-0002 https://files.consumerfinance.gov/f/documents/cfpb_equifax-inc-consent-order_2025-01.pdf link
Consumer Financial Protection Bureau (2025, January 17). CFPB Orders Equifax to Pay $15 Million for Improper Investigations of Credit Reporting Errors https://www.consumerfinance.gov/archive/newsroom/cfpb-orders-equifax-to-pay-15-million-for-improper-investigations-of-credit-reporting-errors/ link
Consumer Financial Protection Bureau (2025). Enforcement action record: Equifax, Inc. and Equifax Information Services LLC (2025-CFPB-0002) https://www.consumerfinance.gov/enforcement/actions/equifax-inc-and-equifax-information-services-llc/ link
Duane Morris LLP (2023, September 13). FCRA Class Action Survives Equifax's Motion To Dismiss (Class Action Defense Blog) https://blogs.duanemorris.com/classactiondefense/2023/09/13/fcra-class-action-survives-equifaxs-motion-to-dismiss/ link
Equifax Inc. (2022, August 2). Equifax Statement on Recent Coding Issue https://www.equifax.com/newsroom/all-news/-/story/equifax-statement-on-recent-coding-issue/ link
Equifax Inc. (2022, August 4). Credit Scoring and the Equifax Coding Issue (consumer-facing statement) https://www.equifax.com/newsroom/all-news/-/story/credit-scoring-and-the-equifax-coding-issue/ link
Equifax Inc. (2026, filed for the quarterly period ended June 30, 2026). Form 10-Q, commitments and contingencies note https://www.sec.gov/Archives/edgar/data/0000033185/000003318526000028/efx-20260630.htm link
Fannie Mae (2022, June 2). Selling Notice: Equifax Coding Error (URL returns HTTP 403 to automated clients; content corroborated by the Freddie Mac notice and by National Mortgage News rather than directly read) https://singlefamily.fanniemae.com/news-events/selling-notice-equifax-coding-error link
Freddie Mac (2022, June 2). Notification of Equifax Coding Error (Freddie Mac news to lenders and investors) https://capitalmarkets.freddiemac.com/mbs/docs/f410news.pdf link
In re Equifax Fair Credit Reporting Act Litigation, No. 1:22-cv-03072-LMM-CCB (N.D. Ga.), docket (lead case Jenkins v. Equifax, Inc., filed August 3, 2022), via CourtListener and the RECAP Archive https://www.courtlistener.com/docket/64868327/jenkins-v-equifax-inc/ link
Inman (2022, May 31). Equifax 'coding issue' may have skewed thousands of mortgage credit scores https://www.inman.com/2022/05/31/equifax-coding-issue-possibly-skews-thousands-of-mortgage-credit-scores/ link
National Mortgage News (2022). Equifax's credit scoring snafu ensnares lenders https://www.nationalmortgagenews.com/news/equifaxs-credit-scoring-snafu-ensnares-lenders link
Office of the New York State Attorney General (2025, January 14). Assurance of Discontinuance No. 24-102, In the Matter of the Investigation of Equifax Information Services LLC https://ag.ny.gov/sites/default/files/settlements-agreements/equifax_information_services_assurance_of_discontinuance_2025.pdf link
Office of the New York State Attorney General (2025, January 14). Attorney General James Secures $725,000 from Equifax for Harming Consumers Through Inaccurate Credit Scores https://ag.ny.gov/press-release/2025/attorney-general-james-secures-725000-equifax-harming-consumers-through link
Warren, E., Warner, M. R., & Krishnamoorthi, R. (2022, August 4). Letter to Equifax Chief Executive Officer Mark Begor regarding inaccurate credit scores https://www.warren.senate.gov/imo/media/doc/2022.08.04%20Letter%20to%20Equifax%20re%20Inaccurate%20Credit%20Scores.pdf link
Waters, M., Chairwoman, U.S. House Committee on Financial Services (2022, August 9). Letter to Equifax Chief Executive Officer Mark Begor https://democrats-financialservices.house.gov/UploadedFiles/080922_CMW_Ltr_to_Equifax_ICS.pdf link
model org: evicore_prior_auth7
U.S. Senate Permanent Subcommittee on Investigations (Committee on Homeland Security and Governmental Affairs), Majority Staff Report, Refusal of Recovery: How Medicare Advantage Insurers Have Denied Patients Access to Post-Acute Care, 17 October 2024 https://www.hsgac.senate.gov/wp-content/uploads/2024.10.17-PSI-Majority-Staff-Report-on-Medicare-Advantage.pdf link
Coalition to Strengthen America's Healthcare (2024, November 4). ICYMI: Denials for Dollars: ProPublica Reveals How EviCore Helps Corporate Insurers Deny Care https://strengthenhealthcare.org/icymi-denials-for-dollars-propublica-reveals-how-evicore-helps-corporate-insurers-deny-care-to-increase-their-bottom-lines/ link
Evernorth (The Cigna Group) (2024, October 22). How prior authorization brings value to patients and their health plans https://www.evernorth.com/articles/evicore-prior-authorization link
Miller, T. C., Rucker, P., & Armstrong, D. (2024, October 23). 'Not Medically Necessary': Inside the Company Helping America's Biggest Health Insurers Deny Coverage for Care. ProPublica / The Capitol Forum https://www.propublica.org/article/evicore-health-insurance-denials-cigna-unitedhealthcare-aetna-prior-authorizations link
State of Connecticut Insurance Department (2024, February 5). Market Conduct Report of eviCore healthcare MSI, LLC d/b/a eviCore healthcare, with Stipulation and Consent Order, Docket MC 24-15 https://portal.ct.gov/cid/-/media/cid/1_stipulation/mc-24-15-evicore-healthcare.pdf link
The Cigna Group Q1 2026 earnings call (30 April 2026), transcript via The Motley Fool: strategic review of alternatives for eviCore announced https://www.fool.com/earnings/call-transcripts/2026/05/01/cigna-group-ci-q1-2026-earnings-call-transcript/ link
U.S. Department of Health and Human Services, Office of Inspector General (2022, April 27). Some Medicare Advantage Organization Denials of Prior Authorization Requests Raise Concerns About Beneficiary Access to Medically Necessary Care (OEI-09-18-00260) https://oig.hhs.gov/oei/reports/OEI-09-18-00260.asp link
model org: ewims_early_warning_teams3
Faria, A.-M., Sorensen, N., Heppen, J., Bowdon, J., Taylor, S., Eisner, R., & Foster, S. (2017). Getting students on track for graduation: Impacts of the Early Warning Intervention and Monitoring System after one year (REL 2017-272). U.S. Department of Education, Institute of Education Sciences, National Center for Education Evaluation and Regional Assistance, Regional Educational Laboratory Midwest https://eric.ed.gov/?id=ED573814 link
Evidence for ESSA, Early Warning Intervention and Monitoring System (EWIMS) programme rating (Strong, on Faria et al. 2017; chronic absence effect size +0.23) https://www.evidenceforessa.org/program/early-warning-intervention-and-monitoring-system-ewims/ link
Scala, J., Husby-Slater, M., Chamberlain, R., & McPhee, K. (2023). High School Early Warning Intervention and Monitoring System Implementation Guide. American Institutes for Research https://www.air.org/sites/default/files/2024-04/23-22124-High-School-EWIMS-Guide_FINAL.pdf link
model org: face_match_investigative_lead5
Detroit Police Department Manual Directive 307.5, Facial Recognition (2024 revision) — a face match is an investigative lead and is NOT a positive identification, requiring corroboration by two examiners and a supervisor https://detroitmi.gov/sites/detroitmi.localhost/files/2024-05/DPD%20REVISION%20307.5%20FACIAL%20RECOGNITION.pdf link
Grother, P., Ngan, M., & Hanaoka, K., Face Recognition Vendor Test (FRVT) Part 3: Demographic Effects, NIST Interagency Report 8280 (December 2019) https://nvlpubs.nist.gov/nistpubs/ir/2019/NIST.IR.8280.pdf link
Williams v. City of Detroit, Stipulated Order of Voluntary Dismissal with Prejudice and Settlement Agreement with Attachments A-E (E.D. Mich., case no. 21-cv-10827, entered 28 June 2024) https://assets.aclu.org/live/uploads/2024/06/Final-Order-of-Dismissal-and-Settlement-Agreement.pdf link
ACLU, Williams v. City of Detroit — face recognition false arrest (case page; settlement 28 June 2024) https://www.aclu.org/cases/williams-v-city-of-detroit-face-recognition-false-arrest link
American Civil Liberties Union, Williams v. City of Detroit settlement one-pager (June 2024) https://assets.aclu.org/live/uploads/2024/06/williams_settlement_one-pager_june_24-1.pdf link
model org: family_match_adoption_share11
Dierks, Olberg, Seuken, Slaugh, and Unver, Search and Matching for Adoption from Foster Care (arXiv:2103.10145) (2021) https://arxiv.org/abs/2103.10145 link
Family Partnerships of Central Florida, Adoption-Matching Technology Launches Across Florida (2018) https://fpocf.org/adoption-matching-technology-launches-across-florida/ link
Fortune (Associated Press republication), AI-powered adoption algorithm has ties to eharmony, deemed not useful by states (2023) https://fortune.com/2023/11/06/adoption-algorithm-abortion-family-match-eharmony-christian-dating-site/ link
Georgia Department of Human Services Division of Family and Children Services, Adoption-Matching Pilot Launches in Georgia (2021) https://dfcs.georgia.gov/press-releases/2021-11-17/adoption-matching-pilot-launches-georgia link
Ho and Burke, Inspired by online dating, AI tool for adoption matchmaking falls short for vulnerable foster kids (Associated Press, 2023) https://sentinelcolorado.com/uncategorized/inspired-by-online-dating-ai-tool-for-adoption-matchmaking-falls-short-for-vulnerable-foster-kids/ link
ProPublica Nonprofit Explorer, Adoption Share Inc (EIN 46-4041847) IRS Form 990 series (2026) https://projects.propublica.org/nonprofits/organizations/464041847 link
Selfless Love Foundation and Family-Match, Our Partners: Family Match (2023) https://family-match.org/our-partners/ link
The White House, Readout from the First Lady's Roundtable on Foster Care and Strengthening America's Child Welfare System (2020) https://trumpwhitehouse.archives.gov/briefings-statements/readout-first-ladys-roundtable-foster-care-strengthening-americas-child-welfare-system/ link
WSLS 10, Virginia testing first Family Match program to increase adoptions (2017) https://www.wsls.com/news/2017/11/16/virginia-testing-first-family-match-program-to-increase-adoptions/ link
model org: flood_forecast_alerting6
Google Research, Flood Hub (operational public flood-alerting interface, sites.research.google/floods, fetched 2026-08-06) https://sites.research.google/floods/ link
World Meteorological Organization, "Early Warnings for All"; and United Nations, "Early Warnings for All". https://www.un.org/en/climatechange/early-warnings-for-all link
World Meteorological Organization, "Early Warnings for All"; and United Nations, "Early Warnings for All". https://wmo.int/activities/early-warnings-all link
Google Research, Flood Forecasting (programme page, sites.research.google/gr/floodforecasting, fetched 2026-08-06) https://sites.research.google/gr/floodforecasting/ link
Mathiyazhagan, S., Raja, V., & Yadama, G. N. (2026). AI in Environmental Social Work and Climate Change. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer https://doi.org/10.1007/978-3-032-18443-6_17 DOI
Nearing, G., Cohen, D., Dube, V., Gauch, M., Gilon, O., Harrigan, S., Hassidim, A., Klotz, D., Kratzert, F., Metzger, A., Nevo, S., Pappenberger, F., Prudhomme, C., Shalev, G., Shenzis, S., Tekalign, T. Y., Weitzner, D., & Matias, Y. (2024). Global prediction of extreme floods in ungauged watersheds. Nature, 627(8004), 559-563 https://doi.org/10.1038/s41586-024-07145-1 DOI
model org: fortune500_agent_copilot3
Guo, P., & Hong, P. Y. P. (2026). AI in the Evolving Workplace. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. Open access, CC BY 4.0 https://doi.org/10.1007/978-3-032-18443-6_18 DOI
Brynjolfsson, E., Li, D., & Raymond, L. (2023). Generative AI at Work. NBER Working Paper 31161 https://www.nber.org/papers/w31161 link
Brynjolfsson, E., Li, D., & Raymond, L. (2025). Generative AI at Work. The Quarterly Journal of Economics, 140(2), 889-942 https://academic.oup.com/qje/article/140/2/889/7990658 link
model org: france_cnaf10
Amnesty International, France: Discriminatory algorithm used by the social security agency must be stopped (2024) https://www.amnesty.org/en/latest/news/2024/10/france-discriminatory-algorithm-used-by-the-social-security-agency-must-be-stopped/ link
CNAF / Caf.fr, La lutte contre la fraude a la Caf evolue avec la solidarite a la source et le SNLFE (dossier de presse) (The fight against CAF fraud evolves with solidarity-at-source and the SNLFE, press dossier) (2025) https://www.caf.fr/sites/default/files/medias/cnaf/Nous_connaitre/Presse/2025/250505%20DPLa%20lutte%20contre%20la%20fraude%20%C3%A0%20la%20Caf%20%C3%A9volue%20avec%20la%20solidarit%C3%A9%20%C3%A0%20la%20source%20et%20le%20SNLFE.pdf link
Generation-NT, L'algorithme de la CAF est desormais dans le viseur de 25 organisations et du Defenseur des droits (The CAF algorithm is now in the sights of 25 organisations and the ombudsperson) (2026) https://www.generation-nt.com/actualites/caf-algorithme-discrimination-recours-conseil-etat-2069598 link
La Quadrature du Net, CNAF's discriminatory scoring algorithm: 10 new organisations join the case before the Conseil d'Etat (2026) https://www.laquadrature.net/en/2026/01/20/cnafs-discriminatory-scoring-algorithm-10-new-organisations-join-the-case-before-the-conseil-detat-in-france/ link
La Quadrature du Net, Notation des allocataires : la CNAF publie son code mais omet l'essentiel (Scoring of beneficiaries: CNAF publishes its code but omits the essential) (2026) https://www.laquadrature.net/2026/02/26/notation-des-allocataires-la-cnaf-publie-son-code-mais-omet-lessentiel/ link
La Quadrature du Net, Scoring of welfare beneficiaries: the indecency of CAF's algorithm now undeniable (2023) https://www.laquadrature.net/en/2023/11/27/scoring-of-welfare-beneficiaries-the-indecency-of-cafs-algorithm-now-undeniable/ link
Lighthouse Reports, France's Digital Inquisition (2023) https://www.lighthousereports.com/investigation/frances-digital-inquisition/ link
Lighthouse Reports, How We Investigated France's Mass Profiling Machine (methodology) (2023) https://www.lighthousereports.com/methodology/how-we-investigated-frances-mass-profiling-machine/ link
Syndicat des avocats de France (Le SAF), Algorithme discriminatoire de notation de la CNAF : 10 nouvelles organisations se joignent a l'affaire devant le Conseil d'Etat (Discriminatory CNAF scoring algorithm: 10 new organisations join the case before the Conseil d'Etat) (2026) https://lesaf.org/algorithme-discriminatoire-de-notation-de-la-cnaf-10-nouvelles-organisations-se-joignent-a-laffaire-devant-le-conseil-detat/ link
model org: frida_nav_norway12
boost.ai (vendor), How conversational AI is helping Norway's citizens through COVID-19 (NAV case study, 2020) https://boost.ai/case-studies/how-conversational-ai-is-helping-norways-citizens-with-covid/ link
Lokken, If you are a robot, may I speak to an adult? An exploratory case study of NAV's chatbot Frida (master's thesis, University of Oslo, 2023) https://hdl.handle.net/10852/108531 link
McVey, Chatboten Frida og utvikling i kanalbruk hos Nav (Arbeid og velferd nr. 2-2025, NAV analysis journal) https://www.nav.no/no/nav-og-samfunn/kunnskap/analyser-fra-nav/arbeid-og-velferd/arbeid-og-velferd/arbeid-og-velferd-nr.2-2025/chatboten-frida-og-utvikling-i-kanalbruk-hos-nav link
Mygland, Schibbye, Improving handovers between a public service chatbot and chat employees: an affordances perspective. A case study in Norwegian Labour and Welfare Administration (master's thesis, University of Agder, 2021) https://hdl.handle.net/11250/2825980 link
Parmiggiani, Farshchian, Vassilakopoulou, Pappas, Grisot, Frida@work: forskningsprosjekt om betydningen av tillit i bruken av chatboten Frida i NAV (project report for NAV, NTNU / University of Agder / University of Oslo, 2021) https://www.nav.no/_/attachment/download/a9ba64cd-c8ee-4177-a0e7-e1c5ae2749d1:1563c75472fae37937be5b64d6a796569fe35160/Frida@work_sluttrapport.pdf link
Simonsen, Steinsto, Verne, Bratteteig, I'm Disabled and Married to a Foreign Single Mother: Public Service Chatbot's Advice on Citizens' Complex Lives (Electronic Participation, ePart 2020, Springer LNCS) https://link.springer.com/chapter/10.1007/978-3-030-58141-1_11 link
Vassilakopoulou, Haug, Salvesen, Pappas, Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government (European Journal of Information Systems, 2022 online first; print 2023, 32(1)) https://www.tandfonline.com/doi/full/10.1080/0960085X.2022.2096490 link
Vassilakopoulou, Pappas, AI/Human Augmentation: A Study on Chatbot-Human Agent Handovers (IFIP TDIT 2022, Springer, pp. 118-123) https://link.springer.com/chapter/10.1007/978-3-031-17968-6_8 link
Verne, Steinsto, Simonsen, Bratteteig, How Can I Help You? A chatbot's answers to citizens' information needs (Scandinavian Journal of Information Systems, 2022, 34(2)) https://aisel.aisnet.org/sjis/vol34/iss2/7/ link
model org: gaggle_school_monitoring8
Adler, Calfee and Zimmerman, Students Sue Kansas School District, Alleging Digital Surveillance (The Kansas City Star via GovTech, 2025) https://www.govtech.com/education/k-12/student-sue-kansas-school-district-alleging-digital-surveillance link
Associated Press, Takeaways from our investigation on AI-powered school surveillance (2025) https://srnnews.com/takeaways-from-our-investigation-on-ai-powered-school-surveillance/ link
Bryan and Lurye, Schools use AI to monitor kids. An investigation found security risks (The Christian Science Monitor, AP and Seattle Times Education Reporting Collaborative, 2025) https://www.csmonitor.com/USA/Education/2025/0312/ai-surveillance-schools-gaggle link
Heimsoth, Students allege continued unconstitutional AI digital surveillance with new vendor and violations of Open Records Act in school district lawsuit (Lawrence Journal-World, 2025) https://www2.ljworld.com/news/schools/2025/nov/21/students-allege-continued-unconstitutional-ai-digital-surveillance-with-new-vendor-and-violations-of-open-records-act-in-school-district-lawsuit/ link
Heimsoth, Federal judge finds Lawrence school district violated open records law in student lawsuit regarding Gaggle (Lawrence Journal-World, 2026) https://www2.ljworld.com/news/schools/2026/apr/10/federal-judge-finds-lawrence-school-district-violated-open-records-law-in-student-lawsuit-regarding-gaggle/ link
Heimsoth, Federal judge orders Lawrence school district to pay attorney fees to students in Gaggle case after KORA violations (Lawrence Journal-World, 2026) https://www2.ljworld.com/news/schools/2026/jun/04/federal-judge-orders-lawrence-school-district-to-pay-attorney-fees-to-students-in-gaggle-case-after-kora-violations/ link
Lawrence Journal-World, Lawrence school district sued in federal court for use of AI-powered surveillance system; students claim Gaggle results in illegal searches (2025) https://www2.ljworld.com/news/schools/2025/aug/07/lawrence-school-district-sued-in-federal-court-for-use-of-ai-powered-surveillance-system-students-claim-gaggle-results-in-illegal-searches/ link
Moore, Lawrence HS censors student journalists after they sue district (Student Press Law Center, 2025) https://splc.org/2025/08/lawrence-hs-censors-student-journalists-after-they-sue-district/ link
model org: gds_m365_copilot_experiment11
Department for Business and Trade Digital Trade blog, Discover DBT M365 Copilot evaluation report (2025) https://digitaltrade.blog.gov.uk/2025/09/25/discover-dbts-m365-copilot-evaluation-report/ link
Department for Business and Trade, Microsoft 365 Copilot pilot DBT evaluation report (2025) https://www.gov.uk/government/publications/microsoft-365-copilot-pilot-dbt-evaluation-report link
Department for Work and Pensions, An Evaluation of DWP Microsoft 365 Copilot Trial (2026) https://www.gov.uk/government/publications/an-evaluation-of-dwps-microsoft-copilot-365-trial/an-evaluation-of-dwps-microsoft-365-copilot-trial link
Government Digital Service (DSIT), Microsoft 365 Copilot Experiment Cross-Government Findings Report (HTML) (2025) https://www.gov.uk/government/publications/microsoft-365-copilot-experiment-cross-government-findings-report/microsoft-365-copilot-experiment-cross-government-findings-report-html link
Government Digital Service, M365 Copilot Experiment Findings Report PDF (2025) https://assets.publishing.service.gov.uk/media/683db42bd23a62e5d32680d0/M365_Copilot_Experiment_Findings_Report.pdf link
Government Digital Service, Microsoft 365 Copilot Experiment Cross-Government Findings Report publication page (2025) https://www.gov.uk/government/publications/microsoft-365-copilot-experiment-cross-government-findings-report link
HM Revenue and Customs, Evaluating the Impact of Microsoft Copilot in HMRC phase 3 (2026) https://www.gov.uk/government/publications/evaluation-report-phase-3-trial-of-microsoft-copilot/evaluating-the-impact-of-microsoft-copilot-in-hmrc link
HM Revenue and Customs, Evaluation report phase 3 trial of Microsoft Copilot publication page (2026) https://www.gov.uk/government/publications/evaluation-report-phase-3-trial-of-microsoft-copilot link
The Register (Carly Page), UK tax authority hands 28,000 staff an AI copilot (2026) https://www.theregister.com/2026/04/27/hmrc_hands_28000_staff_ai/ link
The Register (Paul Kunert), M365 Copilot fails to up productivity in UK government trial (2025) https://www.theregister.com/2025/09/04/m365_copilot_uk_government/ link
The Register (Thomas Claburn), UK govt study Copilot AI saved workers 26 minutes a day (2025) https://www.theregister.com/2025/06/03/uk_government_study_ai_time_savings/ link
model org: getcalfresh9
Teale, A nonprofit's abrupt closure puts access to public benefits at risk (Route Fifty, 2024) https://www.route-fifty.com/management/2024/07/nonprofits-abrupt-closure-puts-access-public-benefits-risk/397968/ link
Code for America, Food benefits (program page, 2025) https://codeforamerica.org/programs/social-safety-net/food-benefits/ link
Code for America, California Launches Code for America's GetCalFresh in all 58 Counties (2019) https://codeforamerica.org/news/california-launches-code-for-americas-getcalfresh-in-all-58-counties/ link
Code for America, How Experimentation Helps Us Meet Our Clients' Needs (2024) https://codeforamerica.org/news/how-experimentation-helps-us-meet-our-clients-needs/ link
Code for America, Reflecting on 10 Years of Food Assistance in California (2024) https://codeforamerica.org/news/reflecting-on-10-years-of-getcalfresh/ link
Code for America, Simplifying California's Online Application for Food Benefits (2025) https://codeforamerica.org/success-stories/simplifying-californias-online-application-for-food-benefits/ link
Code for America, Think Big, Start Small: How Implementing Flexible Interviews Improves Benefit Delivery (2021) https://codeforamerica.org/news/think-big-start-small-how-implementing-flexible-interviews-improves-benefit-delivery/ link
Giannella, Homonoff, Rino, Somerville, Administrative Burden and Procedural Denials: Experimental Evidence from SNAP (American Economic Journal: Economic Policy 16(4), 2024; NBER Working Paper 31239, 2023) https://www.nber.org/papers/w31239 link
model org: gifct_hash_sharing15
Human Rights Watch (2020, September 10). 'Video Unavailable': Social Media Platforms Remove Evidence of War Crimes. https://www.hrw.org/report/2020/09/10/video-unavailable/social-media-platforms-remove-evidence-war-crimes link
Christchurch Call. The Christchurch Call commitments; supporters (launched 15 May 2019; non-binding) https://www.christchurchcall.org/the-christchurch-call-commitments/ link
Diaz, A. (2019, September 25). Global Internet Forum to Counter Terrorism transparency report raises more questions than answers. Brennan Center for Justice https://www.brennancenter.org/our-work/analysis-opinion/global-internet-forum-counter-terrorism-transparency-report-raises-more link
Doody, S., & Jensen, M. (2024). Hash-Sharing Database Review: Challenges and Opportunities. National Consortium for the Study of Terrorism and Responses to Terrorism (START), published by GIFCT as a Year 4 Working Group output https://gifct.org/wp-content/uploads/2025/02/GIFCT-24WG-1224-HSDR-Challenges-1.1.pdf link
European Commission, Migration and Home Affairs. Regulation (EU) 2021/784 of the European Parliament and of the Council of 29 April 2021 on addressing the dissemination of terrorist content online (carried for title, adoption date and the one-hour removal-order duty on hosting providers only; the instrument text was not readable from this environment on 2026-08-28) https://home-affairs.ec.europa.eu/networks/eu-knowledge-hub-prevention-radicalisation/welcome-package/learning-resources/regulation-eu-2021784-european-parliament-and-council-29-april-2021-addressing-dissemination_en link
Global Internet Forum to Counter Terrorism (2022). 2022 GIFCT Transparency Report https://gifct.org/wp-content/uploads/2022/12/GIFCT-Transparency-Report-2022.pdf link
Global Internet Forum to Counter Terrorism (2024). 2023 GIFCT Annual and Transparency Report https://gifct.org/wp-content/uploads/2024/04/GIFCT-Annual-Report-2023.pdf link
Global Internet Forum to Counter Terrorism (2025). 2024 GIFCT Annual and Transparency Report https://gifct.org/wp-content/uploads/2025/07/GIFCT-Annual-and-Transparency-Report-2024.pdf link
Global Internet Forum to Counter Terrorism (2026). 2025 GIFCT Annual and Transparency Report https://gifct.org/wp-content/uploads/2026/05/2025-GIFCT-Annual-Report.pdf link
Global Internet Forum to Counter Terrorism (2026, May 18). Updates to our Human Rights Policy (as fetched 2026-08-28 the update describes no remedy, grievance or appeals mechanism for affected users) https://gifct.org/2026/05/18/updates-to-our-human-rights-policy/ link
Global Internet Forum to Counter Terrorism. GIFCT's Hash-Sharing Database (public explainer page; as fetched 2026-08-28 it describes no appeal, review or redress process for a user whose content is hashed) https://gifct.org/hsdb/ link
Global Network Initiative (2025, October 27). Hash databases, due diligence, and the boundaries of government oversight https://globalnetworkinitiative.org/hash-databases-due-diligence-and-the-boundaries-of-government-oversight/ link
Radsch, C. C. (2020, September 30). GIFCT: Possibly the most important acronym you've never heard of. Just Security https://www.justsecurity.org/72603/gifct-possibly-the-most-important-acronym-youve-never-heard-of/ link
Sullivan, G. (2025). Algorithmic governance of terrorism and violent extremism online. London Review of International Law, 13(1), 47-75 https://academic.oup.com/lril/article/13/1/47/8152419 link
model org: gladsaxe_dto12
AlgorithmWatch and Bertelsmann Stiftung (Brigitte Alfter), Automating Society 2019: Denmark (2019) https://algorithmwatch.org/en/automating-society-2019/denmark/ link
AlgorithmWatch and Bertelsmann Stiftung, Automating Society Report 2020: Denmark (2020) https://automatingsociety.algorithmwatch.org/report2020/denmark/ link
Altinget, Kommune om dataovervaagning af boernefamilier: Det er ikke et pointsystem (2018) https://www.altinget.dk/digital/artikel/gladsaxe-kommune-dataovervaagning-skal-spotte-udsatte-boern-tidligere link
Catrine S. Byrne and Julia Sommer (DataEthics.eu), Is The Scandinavian Digitalisation Breeding Ground For Social Welfare Surveillance? (2019) https://dataethics.eu/is-scandinavian-digitalisation-breeding-ground-for-social-welfare-surveillance/ link
Dagbladet Information, Kommune ville hjaelpe udsatte boern: nu bliver den beskyldt for at goere Danmark til DDR (2018) https://www.information.dk/indland/2018/03/kommune-hjaelpe-udsatte-boern-beskyldt-goere-danmark-ddr link
Helene Friis Ratner and Kasper Elmholdt, Algorithmic constructions of risk: Anticipating uncertain futures in child protection services, Big Data and Society (2023) https://journals.sagepub.com/doi/10.1177/20539517231186120 link
ITWatch (Malte Oxvig), Regeringen laegger plan om at samkoere boern og boernefamiliers data paa koel (2018) https://itwatch.dk/ITNyt/Brancher/venture/article11072490.ece link
Katarina Fast Lappalainen, Protecting Children from Maltreatment with the Help of Artificial Intelligence: A Promise or a Threat to Children's Rights?, De Lege 2021 (Uppsala University Faculty of Law) (2021) https://www.diva-portal.org/smash/record.jsf?pid=diva2:1653453 link
Kenneth Kristensen (Samfundslederskab i Skandinavien, Copenhagen Business School), Hvorfor Gladsaxemodellen fejlede: om anvendelse af algoritmer paa socialt udsatte boern (2022) https://rauli.cbs.dk/index.php/SiS/article/view/6542 link
Offentlig AI (university-run Danish public-sector AI catalogue), Gladsaxe-modellen project profile (n.d.) https://offentlig-ai.dk/projekter/gladsaxe-modellen link
TV 2 Kosmopol (formerly TV 2 Lorry), Computertyveri: 20.000 borgeres CPR-numre laekket (2018) https://www.tv2kosmopol.dk/gladsaxe/computertyveri-20000-borgeres-cpr-numre-laekket link
Version2 (Ingenioeren), Gladsaxe arbejder videre paa overvaagningsalgoritme trods nej fra ministerium (2018) https://www.version2.dk/artikel/gladsaxe-arbejder-videre-paa-overvaagningsalgoritme-trods-nej-ministerium-1087097 link
model org: goldman_apple_card2
Consumer Financial Protection Bureau (2022). Circular 2022-03: Adverse action notification requirements in connection with credit decisions based on complex algorithms; and (2023) Circular 2023-03: Adverse action notification requirements and the proper use of the CFPB's sample forms provided in Regulation B https://www.consumerfinance.gov/compliance/circulars/circular-2022-03-adverse-action-notification-requirements-in-connection-with-credit-decisions-based-on-complex-algorithms/ link
New York State Department of Financial Services (2021, March 23). Report on Apple Card Investigation. https://www.dfs.ny.gov/reports_and_publications/press_releases/pr202103231 link
model org: google_csam_account_closure17
Abelson, H., Anderson, R., Bellovin, S. M., Benaloh, J., Blaze, M., Callas, J., Diffie, W., Landau, S., Neumann, P. G., Rivest, R. L., Schiller, J. I., Schneier, B., Teague, V., & Troncoso, C. (2024). Bugs in our pockets: the risks of client-side scanning. Journal of Cybersecurity, 10(1), tyad020 https://academic.oup.com/cybersecurity/article/10/1/tyad020/7590463 link
Baker v. Google LLC, No. 1:23-cv-02013, 2024 WL 3551878 (D.D.C. 26 July 2024) (memorandum opinion, Kollar-Kotelly, J.), via CourtListener https://www.courtlistener.com/opinion/10015695/baker-v-google-llc/ link
Bhuiyan, J. (2022, August 22). Google refuses to reinstate man's account after he took medical images of son's groin. The Guardian https://www.theguardian.com/technology/2022/aug/22/google-csam-account-blocked link
Gizmodo (2022, August 22). Google Flagged Parents' Photos of Sick Children as Sexual Abuse (carried for the sanction scope and the parallel case only; its hash-matching attribution of the flag is not adopted here) https://gizmodo.com/google-csam-photodna-1849440471 link
Google Ireland Limited (2024, 2025, 2026). Transparency Reports under Regulation (EU) 2021/1232 and Regulation (EU) 2024/2916, reporting periods 1 January to 31 December 2023, 2024 and 2025 https://storage.googleapis.com/transparencyreport/report-downloads/pdf-report-23_2025-1-1_2025-12-31_en_v1.pdf link
Google. Child Safety Toolkit: tools for partners (the Content Safety API and the video hash-matching tool distributed to other platforms) https://protectingchildren.google/tools-for-partners/ link
Google. Fix a disabled Google Account (Google Account Help; the two-appeal cap and the permanent-disablement endpoint) https://support.google.com/accounts/answer/40695?hl=en link
Heer, N. (2025, December 17). From 2022, on Google's Account Locking Practices. Pixel Envy (relaying Kashmir Hill's direct answer that neither father recovered his account) https://pxlnv.com/linklog/google-account-locking/ link
Hill, K. (2022, August 21). A Dad Took Photos of His Naked Toddler for the Doctor. Google Flagged Him as a Criminal. The New York Times (publisher blocked to automated fetch on 2026-08-28; carried through the corroborating sources recorded in this block) https://www.nytimes.com/2022/08/21/technology/google-surveillance-toddler-photo.html link
Hill, K. (2023, December 10). How your child's online mistake can ruin your digital life. The New York Times, read via Seattle Times syndication https://www.seattletimes.com/business/technology/how-your-childs-online-mistake-can-ruin-your-digital-life/ link
Jasper, S. (2022, October 28). How we detect, remove and report child sexual abuse material. Google (The Keyword) https://blog.google/technology/safety-security/how-we-detect-remove-and-report-child-sexual-abuse-material/ link
Mullin, J. (2022, August 22). Google's Scans of Private Photos Led to False Accusations of Child Abuse. Electronic Frontier Foundation https://www.eff.org/deeplinks/2022/08/googles-scans-private-photos-led-false-accusations-child-abuse link
Office of U.S. Senator Josh Hawley (2026, March 4). Hawley Opens Investigation into Google for Failure to Remove Child Sex Abuse Material (a document demand, not a finding) https://www.hawley.senate.gov/hawley-opens-investigation-into-google-for-failure-to-remove-child-sex-abuse-material link
PiunikaWeb (2026, February 3). Google Photos users hit by wave of false CSAM account bans (user-report aggregation, no operator comment; carried only for the claim that the pattern persists) https://piunikaweb.com/2026/02/03/google-photos-false-csam-flags-users-locked-out/ link
State v. Rauch Sharak, 2026 WI 4 (Wis. 24 February 2026), No. 2024AP469-CR (cited for the private-actor and no-duty-to-scan architecture only; the defendant and the facts of that prosecution have no connection to the medical-photo cases) https://www.wicourts.gov/sc/opinion/DisplayDocument.pdf?content=pdf&seqNo=1082831 link
18 U.S.C. section 2258A, Reporting requirements of providers (Legal Information Institute, Cornell Law School) https://www.law.cornell.edu/uscode/text/18/2258A link
Grossman, S., Pfefferkorn, R., Thiel, D., Shah, S., DiResta, R., Perrino, J., Cryst, E., & Stamos, A. (2024, April 22). The Strengths and Weaknesses of the Online Child Safety Ecosystem: Perspectives from Platforms, NCMEC, and Law Enforcement on the CyberTipline and How to Improve It. Stanford Internet Observatory / Cyber Policy Center https://stacks.stanford.edu/file/druid:pr592kc5483/cybertipline-paper-2024-04-22.pdf link
model org: google_internal_code_completion2
Google Cloud DORA (2025). State of AI-assisted Software Development (2025 DORA Report). https://dora.dev/dora-report-2025/ link
Tabachnyk, M., & Nikolov, S. (2022). ML-Enhanced Code Completion Improves Developer Productivity. Google Research Blog. https://research.google/blog/ml-enhanced-code-completion-improves-developer-productivity/ link
model org: govuk_chat8
Civil Service World (Jim Dunton), GOV.UK AI chatbot achieves 90% accuracy (2026) https://www.civilserviceworld.com/professions/article/govuk-ai-chatbot-achieves-90-accuracy link
Department for Science, Innovation and Technology (GOV.UK Algorithmic Transparency Recording Standard), GOV.UK Chat Algorithmic Transparency Record (2025) https://www.gov.uk/algorithmic-transparency-records/dsit-gov-dot-uk-chat link
Government Digital Service (Inside GOV.UK), 5 things we learned testing GOV.UK Chat: an AI assistant for government (2026) https://insidegovuk.blog.gov.uk/2026/03/16/5-things-we-learned-testing-gov-uk-chat-an-ai-assistant-for-government/ link
Government Digital Service (Inside GOV.UK), GOV.UK has entered the Chat: our vision for GOV.UK Chat (2025) https://insidegovuk.blog.gov.uk/2025/12/16/gov-uk-has-entered-the-chat-our-vision-for-gov-uk-chat/ link
Government Digital Service (Inside GOV.UK), The findings of our first generative AI experiment: GOV.UK Chat (2024) https://insidegovuk.blog.gov.uk/2024/01/18/the-findings-of-our-first-generative-ai-experiment-gov-uk-chat/ link
Government Digital Service (Inside GOV.UK), We're running a private beta of GOV.UK Chat (2024) https://insidegovuk.blog.gov.uk/2024/11/05/were-running-a-private-beta-of-gov-uk-chat/ link
Government Digital Service, Answers in seconds, 24/7: GOV.UK Chat launches in the GOV.UK app (2026) https://gds.blog.gov.uk/2026/05/14/gov-uk-chat-launches/ link
The Register (SA Mathieson), GOV.UK chatbot gets smarter but slower as LLMs improve (2026) https://www.theregister.com/on-prem/2026/03/19/govuk-chatbot-gets-smarter-but-slower-as-llms-improve/5229770 link
model org: hackney_early_help13
Automated software proves faulty for councils, IT Pro (2019) https://www.itpro.com/machine-learning/34645/automated-software-proves-faulty-for-councils link
Councils Using Algorithms and Personal Data to Predict Child Abuse, EachOther (formerly RightsInfo) (2018) https://eachother.org.uk/councils-using-data-and-algorithms-in-child-protection/ link
Dencik L., Hintz A., Redden J. and Warne H., Data Scores as Governance: Investigating uses of citizen scoring in public services, Data Justice Lab, Cardiff University (December 2018) https://datajusticelab.org/wp-content/uploads/2018/12/data-scores-as-governance-project-report2.pdf link
Early Help Profiling System, CYP Now (2019) (promotional best-practice write-up; benefit-count claims not independently confirmed) https://www.cypnow.co.uk/content/best-practice/early-help-profiling-system/ link
EHPS: Early help profiling system to identify children and families considered vulnerable, EU AI Watch public-sector AI registry (2020) https://ai-watch.github.io/AI-watch-T6-X/service/90141.html link
English councils adopt predictive analytics to prevent child abuse, Privacy International (2018) https://privacyinternational.org/examples/3147/english-councils-adopt-predictive-analytics-prevent-child-abuse link
Hackney Council pays 360k pounds to data firm whose software profiles troubled families, Hackney Citizen (18 October 2018) https://www.hackneycitizen.co.uk/2018/10/18/council-360k-xantura-software-profiles-troubled-families/ link
Niamh McIntyre and David Pegg, Councils use 377,000 people's data in efforts to predict child abuse, The Guardian (16 September 2018) https://www.theguardian.com/society/2018/sep/16/councils-use-377000-peoples-data-in-efforts-to-predict-child-abuse link
Redden J., Dencik L. and Warne H., Datafied child welfare services: unpacking politics, economics and power, Policy Studies 41(5), 507-526 (2020), DOI 10.1080/01442872.2020.1724928 https://www.tandfonline.com/doi/full/10.1080/01442872.2020.1724928 link
Reporting on Hackney EHPS / Xantura predictive profiling (discontinued) https://www.theguardian.com/society/2020/sep/24/councils-scrapping-algorithms-benefit-welfare-decisions-concerns-bias link
Revealed: how citizen-scoring algorithms are being used by local government in the UK, New Statesman (2019) https://www.newstatesman.com/science-tech/2019/07/revealed-how-citizen-scoring-algorithms-are-being-used-by-local-government-in-the-uk link
Town Hall drops pilot programme profiling families without their knowledge, Hackney Citizen (30 October 2019) https://www.hackneycitizen.co.uk/2019/10/30/town-hall-drops-pilot-programme-profiling-families-without-their-knowledge/ link
Using algorithms in children's social care: experts call for better understanding of risks and benefits, Community Care (2020) https://www.communitycare.co.uk/content/news/using-algorithms-in-children-s-social-care-experts-call-for-better-understanding-of-risks-and-benefits link
model org: heavy_industry_pdm3
Romeo, G., & Conti, D. (2025). Exploring automation bias in human-AI collaboration: a review and implications for explainable AI. AI & Society. https://doi.org/10.1007/s00146-025-02422-7 https://link.springer.com/article/10.1007/s00146-025-02422-7 DOI
Wittbold, K. (2026, June 18). Why Your Team Has Stopped Trusting Their Predictive Maintenance Alerts. Augury blog. https://www.augury.com/blog/machine-health/why-your-team-has-stopped-trusting-their-predictive-maintenance-alerts/ link
Hermansa, M., Kozielski, M., Michalak, M., Szczyrba, K., Wróbel, Ł., & Sikora, M. (2021). Sensor-Based Predictive Maintenance with Reduction of False Alarms — A Case Study in Heavy Industry. Sensors, 22(1), 226 https://pmc.ncbi.nlm.nih.gov/articles/PMC8749854/ link
model org: hello_digit_autosave_algorithm13
Consumer Financial Protection Bureau (2022, August 10). Consent Order, In the Matter of Hello Digit, LLC, File No. 2022-CFPB-0007 https://files.consumerfinance.gov/f/documents/cfpb_hello-digit-llc_consent-order_2022-08.pdf link
Banking Dive (2022, August 11). CFPB fines fintech Digit $2.7M over 'faulty' savings algorithm https://www.bankingdive.com/news/cfpb-fines-fintech-digit-27m-faulty-algorithm-overdraft-oportun/629445/ link
Banking Dive (2025, September 23). CFPB ends U.S. Bank, Apple consent orders early https://www.bankingdive.com/news/cfpb-terminate-orders-apple-card-us-bank-unemployment-benefits-covid-vought/760873/ link
Consumer Finance Monitor, Ballard Spahr LLP (2022, August 11). CFPB enters into consent order with fintech company to resolve alleged UDAAP practices arising from use of algorithm https://www.consumerfinancemonitor.com/2022/08/11/cfpb-enters-into-consent-order-with-fintech-company-to-resolve-alleged-udaap-practices-arising-from-use-of-algorithm/ link
Consumer Financial Protection Bureau (2022, August 9). Stipulation and Consent to the Issuance of a Consent Order, In the Matter of Hello Digit, LLC (Document 2, 2022-CFPB-0007) https://files.consumerfinance.gov/f/documents/cfpb_hello-digit-llc_stipulation_2022-08.pdf link
Consumer Financial Protection Bureau (2022, August 10). CFPB Takes Action Against Hello Digit for Lying to Consumers About Its Automated Savings Algorithm https://www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-against-hello-digit-for-lying-to-consumers-about-its-automated-savings-algorithm/ link
Consumer Financial Protection Bureau (2022). Enforcement action page: Hello Digit, LLC (2022-CFPB-0007) https://www.consumerfinance.gov/enforcement/actions/hello-digit-llc/ link
Consumer Financial Protection Bureau (2022). Administrative adjudication docket: Hello Digit, LLC (2022-CFPB-0007) https://www.consumerfinance.gov/administrative-adjudication-proceedings/administrative-adjudication-docket/hello-digit-llc/ link
Oportun Financial Corporation (2026, August 6). Quarterly Report on Form 10-Q for the quarter ended June 30, 2026 https://www.sec.gov/Archives/edgar/data/1538716/000153871626000067/oprt-20260630.htm link
Oportun Financial Corporation (2026, July 27). Oportun Launches New Set and Save Smart Bills Feature to Help Members Stay Ahead of Recurring Expenses (investor press release; unaudited operator claims) https://investor.oportun.com/news-events/press-releases/detail/199/oportun-launches-new-set-save-smart-bills-feature-to link
Oportun, Inc. (2025, July 22). Terms and conditions: Set and Save (formerly Oportun Savings) https://oportun.com/terms/savings/ link
Oportun, Inc. (2025). Getting covered for overdraft fees (help-centre article 205360247; live page returns a single-sign-on shell with no body, text captured from a search index, corroborated but not directly verified) https://help.oportun.com/hc/en-us/articles/205360247-Getting-covered-for-overdraft-fees link
Oportun Financial Corporation (2026, February 27). Annual Report on Form 10-K for the fiscal year ended December 31, 2025 https://www.sec.gov/Archives/edgar/data/1538716/000153871626000015/oprt-20251231.htm link
model org: hirevue_video_assessment12
Maurer, R. (2021). HireVue Discontinues Facial Analysis Screening. SHRM; with HireVue and ORCAA audit announcements (2021). https://www.shrm.org/topics-tools/news/talent-acquisition/hirevue-discontinues-facial-analysis-screening link
Raghavan, M., Barocas, S., Kleinberg, J., & Levy, K. (2020). Mitigating Bias in Algorithmic Hiring: Evaluating Claims and Practices. In Proceedings of FAT* '20, 469-481. https://doi.org/10.1145/3351095.3372828 https://arxiv.org/abs/1906.09208 DOI
Artificial Intelligence Video Interview Act, 820 ILCS 42 (Illinois General Assembly, effective 1 January 2020) https://www.ilga.gov/Legislation/ILCS/Articles?ActID=4015&ChapterID=68&Print=True link
DCI Consulting Group (2023). New York City Local Law 144 bias audit for HireVue, summary produced 5 July 2023, published by Pfizer as a deploying employer https://cdn.pfizer.com/pfizercom/CareersEmploymentDocs/HireVue_2023_Bias_Report_14AUG2023.pdf link
Electronic Privacy Information Center (2019, November 6). In re HireVue: complaint and request for investigation filed with the Federal Trade Commission; complainant docket page returned HTTP 403 on 2026-08-28 and was not read, with the filing date and allegations corroborated by The National Law Review (2020) and MIT Technology Review (2019, November 7) https://epic.org/documents/in-re-hirevue/ link
Fortune (2021, January 19). HireVue stops using facial expressions to assess job candidates amid audit of its A.I. algorithms https://fortune.com/2021/01/19/hirevue-drops-facial-monitoring-amid-a-i-algorithm-audit/ link
Hickman, L., Bosch, N., Ng, V., Saef, R., Tay, L., & Woo, S. E. (2022). Automated Video Interview Personality Assessments: Reliability, Validity, and Generalizability Investigations. Journal of Applied Psychology, 107(8), 1323-1351 https://doi.org/10.1037/apl0000695 DOI
HireVue (2021, January 12). Industry Leadership: New Audit Results and Decision on Visual Analysis; and HireVue (2023, January). HireVue engages external auditor DCI Consulting Group for external bias audit of algorithms (press release) https://www.hirevue.com/blog/hiring/industry-leadership-new-audit-results-and-decision-on-visual-analysis link
Memorandum Order, Deyerler v. HireVue, Inc., No. 22 CV 1284 (N.D. Ill. 26 February 2024) (Daniel, J.), Dkt. 56 https://www.govinfo.gov/content/pkg/USCOURTS-ilnd-1_22-cv-01284/pdf/USCOURTS-ilnd-1_22-cv-01284-0.pdf link
Notice of Proposed Class Action Settlement, Deyerler et al. v. HireVue, Inc., No. 2026LA00000141 (Circuit Court of Lake County, Illinois, Hon. Daniel L. Jasica; preliminary approval 25 June 2026), settlement administration by Simpluris https://www.classaction.org/media/hirevue-long-notice.pdf link
Gerchick, M., Encarnacion, A., Tanigawa-Lau, C., Armstrong, L., Gutierrez, A., & Metaxa, D. (2025). Auditing the Audits: Lessons for Algorithmic Accountability from Local Law 144's Bias Audits. Proceedings of the ACM Conference on Fairness, Accountability, and Transparency (FAccT '25) https://facctconference.org/static/docs/facct2025-206archivalpdfs/facct2025-final14-acmpaginated.pdf link
Schellmann, H. (2021, February 11). Auditors are testing hiring algorithms for bias, but there's no easy fix. MIT Technology Review https://www.technologyreview.com/2021/02/11/1017955/auditors-testing-ai-hiring-algorithms-bias-big-questions-remain/ link
model org: home_office_asylum_summarisation8
Electronic Immigration Network, Home Office to expand AI use in asylum decision-making after promising pilot results (2025) https://www.ein.org.uk/news/home-office-expand-ai-use-asylum-decision-making-after-promising-pilot-results link
Government Transformation, Second AI tool for asylum caseworkers to be rolled out this month (2026) https://www.government-transformation.com/data/second-ai-tool-for-asylum-caseworkers-to-be-rolled-out-this-month link
International Bar Association, AI, digitalisation and the UK immigration system (2025) https://www.ibanet.org/AI-digitalisation-and-the-UK-immigration-system link
Open Rights Group, Automating the hostile environment: AI in the asylum decision making process (2026) https://www.openrightsgroup.org/publications/automating-the-hostile-environment-ai-in-the-asylum-decision-making-process/ link
Open Rights Group, Home Office use of AI in asylum cases likely to be unlawful, legal opinion finds (2026) https://www.openrightsgroup.org/press-releases/home-office-use-of-ai-in-asylum-cases-likely-to-be-unlawful-legal-opinion-finds/ link
Open Rights Group, Saving time, risking lives: government uses AI tools to inform asylum decisions (2026) https://www.openrightsgroup.org/blog/saving-time-risking-lives-government-uses-ai-tools-to-inform-asylum-decisions/ link
ResultSense, Home Office withholds AI details from asylum claimants (2026) https://www.resultsense.com/news/2026-05-07-home-office-asylum-ai-transparency/ link
UK Home Office (GOV.UK), Evaluation of AI trials in the asylum decision making process (2025) https://www.gov.uk/government/publications/evaluation-of-ai-trials-in-the-asylum-decision-making-process/evaluation-of-ai-trials-in-the-asylum-decision-making-process link
model org: home_office_ipic2
Privacy International (2024, October 17). Automating the hostile environment: uncovering the secretive Home Office algorithm at the heart of immigration enforcement (IPIC); with the 2025 ICO complaint and the primary FOI trail. https://privacyinternational.org/news-analysis/5452/automating-hostile-environment-uncovering-secretive-home-office-algorithm-heart link
Privacy International (2024, October 17). Automating the hostile environment: uncovering the secretive Home Office algorithm at the heart of immigration enforcement (IPIC); with the 2025 ICO complaint and the primary FOI trail. https://privacyinternational.org/press-release/5640/privacy-international-issues-complaint-uk-regulator-regarding-deployment-two link
model org: hsbc_aml_ai3
Axelsson, S. (2000). The Base-Rate Fallacy and the Difficulty of Intrusion Detection. ACM Transactions on Information and System Security, 3(3), 186-205. https://doi.org/10.1145/357830.357849 https://dl.acm.org/doi/10.1145/357830.357849 DOI
Google Cloud (2023, June 21). Google Cloud Launches AI-Powered Anti Money Laundering Product for Financial Institutions (with HSBC-reported results). https://www.googlecloudpresscorner.com/2023-06-21-Google-Cloud-Launches-AI-Powered-Anti-Money-Laundering-Product-for-Financial-Institutions link
Dal Pozzolo, A., Boracchi, G., Caelen, O., Alippi, C., & Bontempi, G. (2018). Credit Card Fraud Detection: A Realistic Modeling and a Novel Learning Strategy. IEEE Transactions on Neural Networks and Learning Systems, 29(8), 3784-3797 https://dalpozz.github.io/static/pdf/TNNLS_2017.pdf link
model org: ibm_watson_oncology10
Canadian Journal of Gastroenterology and Hepatology (2019). Concordance Rate between Clinicians and Watson for Oncology among Patients with Advanced Gastric Cancer: Early, Real-World Experience in Korea (Gachon Gil Medical Center) https://pmc.ncbi.nlm.nih.gov/articles/PMC6377977/ link
IBM Newsroom (2022, January 21). Francisco Partners to Acquire IBM's Healthcare Data and Analytics Assets; and Francisco Partners via Business Wire (2022, June 30). Francisco Partners Completes Acquisition of IBM's Healthcare Data and Analytics Assets; Launches Healthcare Data Company Merative https://newsroom.ibm.com/2022-01-21-Francisco-Partners-to-Acquire-IBMs-Healthcare-Data-and-Analytics-Assets link
JNCI: Journal of the National Cancer Institute (2017). M.D. Anderson Breaks With IBM Watson, Raising Questions About Artificial Intelligence in Oncology, 109(5) https://academic.oup.com/jnci/article/109/5/djx113/3847623 link
Ross, C., & Swetlitz, I. (2017, September 5). IBM pitched its Watson supercomputer as a revolution in cancer care. It's nowhere close. STAT News https://www.statnews.com/2017/09/05/watson-ibm-cancer/ link
Ross, C., & Swetlitz, I. (2018, July 25). IBM's Watson supercomputer recommended 'unsafe and incorrect' cancer treatments, internal documents show. STAT News https://www.statnews.com/2018/07/25/ibm-watson-recommended-unsafe-incorrect-treatments/ link
Somashekhar, S. P., et al. (2018). Watson for Oncology and breast cancer treatment recommendations: agreement with an expert multidisciplinary tumor board. Annals of Oncology, 29(2), 418-423 (IBM Watson Health co-authors) https://academic.oup.com/annonc/article-abstract/29/2/418/4781689 link
Strickland, E. (2019, April). How IBM Watson Overpromised and Underdelivered on AI Health Care. IEEE Spectrum https://spectrum.ieee.org/how-ibm-watson-overpromised-and-underdelivered-on-ai-health-care link
The Register (2017, February 20). Watson can't cure cancer ... or all the stuff that breaks IT projects; and PCWorld / IDG News Service (2017). Texas hospital struggles to make IBM's Watson cure cancer https://www.theregister.com/2017/02/20/watson_cancerbusting_trial_on_hold_after_damning_audit_report/ link
Tupasela, A., & Di Nucci, E. (2020). Concordance as evidence in the Watson for Oncology decision-support system. AI & SOCIETY https://link.springer.com/article/10.1007/s00146-020-00945-9 link
University of Texas System Administration Audit Office (2016, November; public February 2017). Special Review of Procurement Procedures Related to the M.D. Anderson Cancer Center Oncology Expert Advisor Project https://www.utsystem.edu/sites/utsfiles/documents/system-audit/ut-system-administration-special-review-procurement-procedures-related-utmdacc-oncology-expert-advis/ut-system-administration-special-review-procurement-procedures-related-utmdacc-oncology-expert-advis.pdf link
model org: idx_dr_autonomous_screening12
Abramoff, M. D., Lavin, P. T., Birch, M., Shah, N., & Folk, J. C. (2018). Pivotal trial of an autonomous AI-based diagnostic system for detection of diabetic retinopathy in primary care offices. npj Digital Medicine, 1, 39 https://pmc.ncbi.nlm.nih.gov/articles/PMC6550188/ link
Digital Diagnostics (2021). Digital Diagnostics Celebrates CMS's Historic Decision to Finalize a National Rate for CPT 92229; and Eyenuk (2021, via GlobeNewswire/Yahoo Finance). Eyenuk Applauds CMS CY 2022 Medicare Physician Fee Schedule Final Rule https://www.digitaldiagnostics.com/resources/insights/digital-diagnostics-celebrates-cmss-historic-decision-to-finalize-a-national-rate-for-cpt-92229/ link
Digital Diagnostics via PR Newswire (2020, August 19). Digital Diagnostics, formerly IDx, Expands Global Impact of Healthcare Autonomous AI with Acquisition of 3Derm Systems, Inc. https://www.prnewswire.com/news-releases/digital-diagnostics-formerly-idx-expands-global-impact-of-healthcare-autonomous-ai-with-acquisition-of-3derm-systems-inc-301115054.html link
Digital Diagnostics. LumineticsCore Indications for Use, US (current labeling summary) https://www.digitaldiagnostics.com/products/eye-disease/indications-for-use-us/ link
Huang, J., Channa, R., Wolf, R. M., et al. (2024). Autonomous artificial intelligence for diabetic eye disease increases access and health equity in underserved populations. npj Digital Medicine https://www.nature.com/articles/s41746-024-01197-3 link
Hunfeld, M., et al. (2026). Real-world performance of the AI diagnostic system IDx-DR in the diagnosis of diabetic retinopathy and its main confounders. Scientific Reports, 16, 4349 https://www.nature.com/articles/s41598-026-36970-9 link
Journal of CME (2025). Revolutionizing Diabetic Retinopathy Screening: Integrating AI-Based Retinal Imaging in Primary Care, 14(1), 2437294 https://pmc.ncbi.nlm.nih.gov/articles/PMC11703125/ link
Research Handbook on Health, AI and the Law, chapter 9: Liability for use of artificial intelligence in medicine (NCBI Bookshelf NBK613216, 2024) https://www.ncbi.nlm.nih.gov/books/NBK613216/ link
U.S. FDA openFDA device databases: De Novo DEN180001 record, PIB clearance list, MAUDE and recall queries (api.fda.gov, queried 2026-08-28) https://api.fda.gov/device/510k.json?search=k_number:DEN180001&limit=1 link
U.S. Food and Drug Administration (2018, April 11). FDA permits marketing of artificial intelligence-based device to detect certain diabetes-related eye problems (press announcement) https://www.fda.gov/news-events/press-announcements/fda-permits-marketing-artificial-intelligence-based-device-detect-certain-diabetes-related-eye link
van der Heijden, A. A., et al. (2018). Validation of automated screening for referable diabetic retinopathy with the IDx-DR device in the Hoorn Diabetes Care System. Acta Ophthalmologica, 96(1), 63-68 https://onlinelibrary.wiley.com/doi/10.1111/aos.13613 link
Wolf, R. M., et al. (2024). Autonomous artificial intelligence increases screening and follow-up for diabetic retinopathy in youth: the ACCESS randomized control trial. Nature Communications, 15, 421 https://pmc.ncbi.nlm.nih.gov/articles/PMC10784572/ link
model org: illinois_dcfs_augintel16
Government Technology, Illinois Ends Child Abuse Prediction Program (2017) https://www.govtech.com/health/illinois-ends-child-abuse-prediction-program.html link
Augintel, Augintel Launches Case Worker Safety Alert to Provide Personal Protection for Caseworkers (PRWeb, 2022) https://www.prweb.com/releases/2022/12/prweb19076732.htm link
Augintel, Chicago Start-up Augintel Unlocks Key Insights in Illinois DCFS Case Notes Using Natural Language Processing (NLP) Software (PR Newswire, 2023) https://www.prnewswire.com/news-releases/chicago-start-up-augintel-unlocks-key-insights-in-illinois-dcfs-case-notes-using-natural-language-processing-nlp-software-301881319.html link
Augintel, Augintel Analytics (product page) (2025) https://www.augintel.us/augintel-analytics link
Augintel, Augintel News (dated index of deployments, product launches, testimony) (2026) https://www.augintel.us/news link
Chapin Hall at the University of Chicago, Brian Chor (staff page listing 2025 presentations: Chapin Hall / Illinois DCFS / Augintel machine learning partnership on Motivational Interviewing use) (2025) https://www.chapinhall.org/person/brian-chor/ link
Congress.gov, Leaving the Sticky Notes Behind: Harnessing Innovation and New Technology to Help America's Foster Youth Succeed (House Event 118662, 119th Congress) (2025) https://www.congress.gov/index.php/event/119th-congress/house-event/118662 link
Elisco, Natural Language Processing Unlocks the Data in Case Notes (Child Welfare League of America, 2023) https://www.cwla.org/natural-language-processing/ link
Elisco, Written Testimony of Marty Elisco, CEO and Co-Founder, Augintel, Hearing: Leaving the Sticky Notes Behind (US House Committee on Ways and Means, Work and Welfare Subcommittee, 2025) https://waysandmeans.house.gov/wp-content/uploads/2025/11/Marty-Elisco_Written-Testimony.pdf link
Government Technology, How AI Tools Can Help Governments Understand and Manage Data (2024) https://www.govtech.com/artificial-intelligence/how-ai-tools-can-help-governments-understand-and-manage-data link
Government Technology, Illinois Adopts Natural Language Processing Tech for Child Welfare (2023) https://www.govtech.com/computing/illinois-adopts-natural-language-processing-tech-for-child-welfare link
House Ways and Means Committee, Four Key Moments: Hearing on Harnessing Innovation and New Technology to Help America's Foster Youth Succeed (2025) https://waysandmeans.house.gov/2025/11/20/four-key-moments-hearing-on-harnessing-innovation-new-technology-to-help-americas-foster-youth-succeed/ link
Illinois Department of Children and Family Services, 2024 Illinois Annual Progress and Services Report (APSR) (2024) https://dcfs.illinois.gov/content/dam/soi/en/web/dcfs/documents/about-us/reports-and-statistics/documents/apsr-fy24.pdf link
Mueller, Artificial Intelligence in Child Welfare (Policy & Practice, American Public Human Services Association, Fall 2025) (2025) https://trayinc.cld.bz/Policy-Practice-Fall-2025 link
The Imprint, Congress Debates Technology Upgrades to Better Support Foster Youth (2025) https://imprintnews.org/youth-services-insider/testy-exchanges-mark-congressional-hearing-on-technology-and-foster-youth/268827 link
The Imprint, Illinois Drops Rapid Safety Feedback, A Predictive Analytics Tool (2017) https://imprintnews.org/politics/stateline-illinois-drops-rapid-safety-feedback-predictive-analytics-tool/28913 link
model org: illinois_rapid_safety_feedback7
Zhang, L., & Denby-Brinson, R. (2026). AI in Child Welfare and Family Services. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. Open access, CC BY 4.0 https://doi.org/10.1007/978-3-032-18443-6_4 DOI
Government Technology, Illinois Ends Child Abuse Prediction Program (2017) https://www.govtech.com/health/illinois-ends-child-abuse-prediction-program.html link
American Civil Liberties Union, Family Surveillance by Algorithm: The Rapidly Spreading Tools Few Have Heard Of (2021) https://www.aclu.org/sites/default/files/field_document/2021.09.28a_family_surveillance_by_algorithm.pdf link
Eckerd Connects, Eckerd Rapid Safety Feedback Highlighted in National Report of the Commission to Eliminate Child Abuse and Neglect Fatalities (2016) https://eckerd.org/eckerd-rapid-safety-feedback-highlighted-national-report-commission-eliminate-child-abuse-neglect-fatalities/ link
Governing / Chicago Tribune (Jackson and Marx), Too Much Data? Illinois Abandons System Meant to Predict Child Abuse (2017) https://www.governing.com/archive/tns-chicago-data-mining.html link
The Imprint, Illinois Drops Rapid Safety Feedback, A Predictive Analytics Tool (2017) https://imprintnews.org/politics/stateline-illinois-drops-rapid-safety-feedback-predictive-analytics-tool/28913 link
Sunshine State News, Illinois Dumps George Sheldon's Failed Predictive Analytics Program (2017) http://sunshinestatenews.com/story/illinois-dumps-george-sheldons-eckerd-kids-failed-predictive-analytics-program link
model org: imagine_la_benefit_navigator8
Kanne, Los Angeles turns to AI to give public benefits enrollment a boost (Route Fifty, 2025) https://www.route-fifty.com/artificial-intelligence/2025/04/los-angeles-turns-ai-give-public-benefits-enrollment-boost/404773/ link
Chen, Esposito, Giannella, Guo, Gosciak, Koenecke, Helping the Helpers: Evaluating a GenAI-powered assistive chatbot for caseworkers (Georgetown University Better Government Lab, Cornell University, and Nava PBC, 2026) https://digitalgovernmenthub.org/library/helping-the-helpers-evaluating-a-genai-powered-assistive-chatbot-for-caseworkers/ link
model org: in_home_iot_monitoring_programme6
Chan and colleagues, In-Home Positioning for Remote Home Health Monitoring in Older Adults: Systematic Review (JMIR Aging, 2024) https://pmc.ncbi.nlm.nih.gov/articles/PMC11661402/ link
TSA (TEC Services Association C.I.C.), the voice of TEC, sector body site and Analogue to Digital campaign (2026) https://www.tsa-voice.org.uk/ link
Digital Services and Innovation (Scottish Government Digital Health and Care Division), Telecare workstream (2026) https://tec.scot/workstreams/telecare link
Fothergill and colleagues, Understanding how, for whom and under what circumstances telecare can support independence in community-dwelling older adults: a realist review (BMC Geriatrics, 2025) https://pmc.ncbi.nlm.nih.gov/articles/PMC11771067/ link
Guise, Anderson and Wiig, Patient safety risks associated with telecare: a systematic review and narrative synthesis of the literature (BMC Health Services Research, 2014) https://pmc.ncbi.nlm.nih.gov/articles/PMC4254014/ link
model org: india_samagra_vedika8
Amnesty International, Use of Entity Resolution in India: Shining a light on how new forms of automation can deny people access to welfare (2024) https://www.amnesty.org/en/latest/research/2024/04/entity-resolution-in-indias-welfare-digitalization/ link
Kumar Sambhav, Exclusive: Telangana offered its own 360 degree citizen tracking system to the Modi government (The Reporters' Collective; originally HuffPost India) (2020) https://www.reporters-collective.in/stories/exclusive-telangana-offered-its-own-360-degree-citizen-tracking-system-to-modi-govt link
Pulitzer Center AI Accountability Network, How an algorithm denied food to thousands of poor in India's Telangana (2024) https://pulitzercenter.org/stories/how-algorithm-denied-food-thousands-poor-indias-telangana link
Sumit Jha, Telangana employs same tech to issue new ration cards that deleted 20 lakh names (The South First) (2024) https://thesouthfirst.com/telangana/telangana-employs-same-tech-to-issue-new-ration-cards-that-deleted-20-lakh-names/ link
Tapasya, Kumar Sambhav and Divij Joshi, How an algorithm denied food to thousands of poor in India's Telangana (Al Jazeera, with The Reporters' Collective and the Pulitzer Center AI Accountability Network) (2024) https://www.aljazeera.com/economy/2024/1/24/how-an-algorithm-denied-food-to-thousands-of-poor-in-indias-telangana link
The Reporters' Collective, A poor woman is declared rich; a living man dead. Their food and pension stopped by government (2024) https://www.reporters-collective.in/twitter-threads/a-poor-woman-is-declared-rich-a-living-man-dead-their-food-and-pension-stopped-by-government link
The Siasat Daily, New ration cards to be issued in Telangana post elections, applications open (2025) https://www.siasat.com/new-ration-cards-to-be-issued-in-telangana-post-elections-applications-open-3180703/ link
Tushar V Sharma, Algorithmic Welfare Exclusion and the Right to Food in India: Lessons from Samagra Vedika (Oxford Human Rights Hub, University of Oxford) (2026) https://ohrh.law.ox.ac.uk/algorithmic-welfare-exclusion-and-the-right-to-food-in-india-lessons-from-samagra-vedika/ link
model org: indiana_ibm_eligibility3
Eubanks, Automating Inequality (2018); The Nation, Want to Cut Welfare? There's an App for That https://www.thenation.com/article/archive/want-cut-welfare-theres-app/ link
Government Technology, IBM and Indiana Suing Each Other https://www.govtech.com/health/ibm-and-indiana-suing-each-other.html link
IEEE Spectrum, Indiana and IBM Sue Each Other Over Failed Outsourcing Contract https://spectrum.ieee.org/indiana-and-ibm-sue-each-other-over-failed-outsourcing-contract link
model org: insight_bristol7
Bristol City Council, Insight Bristol and the Think Family Database (2025) https://www.bristol.gov.uk/residents/social-care-and-health/children-and-families/insight-bristol link
GOV.UK and Bristol City Council, Not in Education, Employment or Training (NEET) Model on the Think Family Database, Algorithmic Transparency Record (2025) https://www.gov.uk/algorithmic-transparency-records/bristol-city-council-not-in-education-employment-or-training-model link
Jake Hurfurt (Big Brother Watch), The Bristol Cable, How a police and council database is predicting if your child is at risk of harm (2021) https://thebristolcable.org/2021/07/how-a-police-and-council-database-is-predicting-if-your-child-is-at-risk-of-harm/ link
Mark Wilding and Matt Burgess, Liberty Investigates and WIRED, Police built a sprawling crime-prediction machine. Some results couldn't be trusted (2026) https://libertyinvestigates.org.uk/articles/predictive-policing-avon-somerset-bristol-police-ai-minority-report/ link
OECD Observatory of Public Sector Innovation, Insight Bristol Interagency Analytics Hub (2019) https://oecd-opsi.org/innovations/bristol-analytics-hub/ link
Sean Morrison, The Bristol Cable with Liberty Investigates, Lighthouse Reports and WIRED, Bristol data tools risked wrongly flagging victims and suspects, Children's Commissioner deeply concerned (2026) https://thebristolcable.org/2026/06/bristol-data-tools-risked-wrongly-flagging-victims-and-suspects-childrens-commissioner-deeply-concerned/ link
Sean Morrison, The Bristol Cable, Surveillance isn't safeguarding: Think Family and the fight for transparency (2026) https://thebristolcable.org/2026/01/think-family-education-data-gathering-fight-for-transparency/ link
model org: intuit_hirevue_promotion_screen8
ACLU, ACLU of Colorado, Public Justice & Eisenberg & Baum LLP (2025, March). Civil-rights charges over an automated HireVue video interview at Intuit (Deaf and Indigenous applicant); via HR Dive and Fisher Phillips coverage. https://www.hrdive.com/news/ai-intuit-hirevue-deaf-indigenous-employee-discrimination-aclu/743273/ link
ACLU, ACLU of Colorado, Public Justice & Eisenberg & Baum LLP (2025, March). Civil-rights charges over an automated HireVue video interview at Intuit (Deaf and Indigenous applicant); via HR Dive and Fisher Phillips coverage. https://www.fisherphillips.com/en/insights/insights/ai-screening-systems-face-fresh-scrutiny-6-key-takeaways-from-claims-filed-against-hiring-technology-company link
ACLU of Oklahoma (2025, April 7). I Should Not Have to Fight for Fair Treatment in the Workplace (first-person account by the complainant) https://www.acluok.org/news/i-should-not-have-fight-fair-treatment-workplace/ link
Complaint of Discrimination against Intuit, Inc. and HireVue, Inc. (redacted), filed 19 March 2025 with the Colorado Civil Rights Division and the U.S. Equal Employment Opportunity Commission by the ACLU, the ACLU of Colorado, Public Justice and Eisenberg & Baum LLP; read in full via the mirror hosted by the Law Office of Lainey Feingold because the filing organization's asset host returned HTTP 403 on 2026-08-28 https://www.lflegal.com/wp-content/uploads/2022/05/ACLU-complaint-against-HireVue-and-Intuit.pdf link
Proskauer Rose LLP (2025, April 29). Another Legal Challenge to an AI Interviewing Tool; and Virginia Lawyers Weekly (2025, April 15). Deaf woman alleges AI bias in video interview process https://www.proskauer.com/blog/another-legal-challenge-to-an-ai-interviewing-tool link
Public Justice (2025). Complaint Filed Against Intuit and HireVue Over Biased AI Hiring Technology That Violates Colorado Anti-Discrimination Act, ADA, and Title VII; URL returned HTTP 404 on 2026-08-28 and the release was not read https://www.publicjustice.net/hirevue-intuit-artificial-intelligence-biased-hiring/ link
Undergraduate Law Review at Florida State University (2026, April 29). Artificial Intelligence as a Hiring Tool: Hidden Discriminatory Impacts? https://ulrfsu.org/2026/04/29/artificial-intelligence-as-a-hiring-tool-hidden-discriminatory-impacts/ link
Zhao, R., Choi, J. S., Koenecke, A., & Rameau, A. (2025). Quantification of Automatic Speech Recognition System Performance on d/Deaf and Hard of Hearing Speech. The Laryngoscope, 135, 191-197 https://koenecke.infosci.cornell.edu/files/Laryngoscope_Zhao2024.pdf link
model org: irs_acs_chatbots6
Bracken, IRS's AI voicebots and chatbots have room to grow, advisory panel says (FedScoop, 2024) https://fedscoop.com/irs-ai-chatbot-voicebot-taxpayer-service/ link
Bracken, IRS live chat apps have room for improvement, watchdog finds (FedScoop, 2026) https://fedscoop.com/irs-live-chat-apps-chatbots-report/ link
Bramwell, Are IRS Chatbots Really Helping Taxpayers? (CPA Practice Advisor, 2026) https://www.cpapracticeadvisor.com/2026/07/08/are-irs-chatbots-really-helping-taxpayers/186261/ link
Cohn, IRS chatbot results may be wrong (Accounting Today, 2026) https://www.accountingtoday.com/news/irs-chatbot-results-may-be-wrong link
Internal Revenue Service, Using Voice and Chat Bots to Improve the Collection Taxpayer Experience (A Closer Look, 2022) https://www.irs.gov/about-irs/using-voice-and-chat-bots-to-improve-the-collection-taxpayer-experience link
Treasury Inspector General for Tax Administration, Opportunities Exist to Improve the Quality of Chat Applications (Final Audit Report, Report Number 2026-308-029, 2026) https://www.oversight.gov/sites/default/files/documents/reports/2026-06/2026308029fr.pdf link
model org: itutorgroup_age_screening9
U.S. Equal Employment Opportunity Commission (2023, September 11). iTutorGroup to Pay $365,000 to Settle EEOC Discriminatory Hiring Suit (EEOC v. iTutorGroup, No. 1:22-cv-02565, E.D.N.Y.). https://www.eeoc.gov/newsroom/itutorgroup-pay-365000-settle-eeoc-discriminatory-hiring-suit link
Cooley LLP (2025, February 21). Gone but Not Forgotten: Federal Laws Still Apply Despite AI Guidance Disappearance Act; and National Law Review (2026, March 31). The Federal Government Quietly Removed Its AI Hiring Guidance. Four States Are Writing Their Own https://www.cooley.com/news/insight/2025/2025-02-21-gone-but-not-forgotten-federal-laws-still-apply-despite-guidance-disappearance-act link
Executive Order 14281, Restoring Equality of Opportunity and Meritocracy (23 April 2025), Daily Compilation of Presidential Documents DCPD-202500515 https://www.govinfo.gov/content/pkg/DCPD-202500515/html/DCPD-202500515.htm link
Greenberg Traurig LLP (2023). EEOC Secures First Workplace Artificial Intelligence Settlement (GT Alert) https://www.gtlaw.com/en/insights/2023/8/eeoc-secures-first-workplace-artificial-intelligence-settlement link
Holland & Knight LLP (2025, December 30). Back in Business: EEOC's Restored Quorum Explained and a Look Forward to 2026 https://www.hklaw.com/en/insights/publications/2025/12/back-in-business-eeocs-restored-quorum-explained link
HR Dive (2023, August 10). Tutoring firm settles claim alleging its recruiting algorithm screened out applicants over 60 https://www.hrdive.com/news/AI-age-bias-recruiting-eeoc-suit/690556/ link
Joint Notice of Settlement and Request for Approval and Execution of Consent Decree, EEOC v. iTutorGroup, Doc. 24 (E.D.N.Y. 9 August 2023), hosted by Epstein Becker Green; host returned HTTP 403 on 2026-08-28 and the document was not read https://www.ebglaw.com/workforce-bulletin/assets/htmldocuments/blog/8/2023/08/2023.08.09-EEOC-v.-iTutorGroup-Joint-Notice-of-Settlement-22-cv-02565-PKC-PK.pdf link
Seyfarth Shaw LLP (2024). EEOC-Initiated Litigation, 2024 Edition (EEOC v. iTutorGroup entry) https://www.content.seyfarth.com/publications/EEOC-Initiated-Litigation-2024/36/ link
U.S. Equal Employment Opportunity Commission (2022, May 5). EEOC Sues iTutorGroup for Age Discrimination https://www.eeoc.gov/newsroom/eeoc-sues-itutorgroup-age-discrimination link
model org: jobseeker_profiling_ams13
Allhutter, Cech, Fischer, Grill and Mager, Algorithmic Profiling of Job Seekers in Austria: How Austerity Politics Are Made Effective, Frontiers in Big Data 3:5 (2020) https://pmc.ncbi.nlm.nih.gov/articles/PMC7931959/ link
Arbeitsmarktservice Österreich, Geschäftsbericht 2020 https://www.ams.at/content/dam/download/gesch%C3%A4ftsberichte/oesterreich/archiv-gesch%C3%A4ftsberichte/001_ams_geschaeftsbericht_2020.pdf link
Bundesverwaltungsgericht, W256 2235360-1/36E (1 September 2025), Arbeitsmarktservice v Datenschutzbehörde https://ris.bka.gv.at/Dokumente/Bvwg/BVWGT_20250901_W256_2235360_1_00/BVWGT_20250901_W256_2235360_1_00.pdf link
dataprotect.at, BVwG: AMS-Algorithmus (AMAS), DSB-Verbot aufgehoben (14 September 2025) https://www.dataprotect.at/2025/09/14/bvwg-ams-algorithmus-amas-dsb-verbot-aufgehoben-kein-versto%C3%9F-gegen-art-22-dsgvo-da-ein-ausreichener-menschlicher-eingriff-vorliegt/ link
Holl, Kernbeiß and Wagner-Pinter, Das AMS-Arbeitsmarktchancen-Modell: Dokumentation zur Methode (Synthesis Forschung for Arbeitsmarktservice Österreich, October 2018) https://forschungsnetzwerk.ams.at/dam/jcr:989d08b9-5e5b-4c5b-b1ba-378b4ce64aba/arbeitsmarktchancen_methode_%20dokumentation.pdf link
Institute of Technology Assessment, Austrian Academy of Sciences, How Fair is the AMS Algorithm? ITA Dossier 52en (January 2021) https://epub.oeaw.ac.at/ita/ita-dossiers/ita-dossier052en.pdf link
Kayser-Bril, Austria's employment agency rolls out discriminatory algorithm, sees no problem, AlgorithmWatch (2019) https://algorithmwatch.org/en/austrias-employment-agency-ams-rolls-out-discriminatory-algorithm/ link
Köver, Automatisierte Entscheidungen: Gericht macht Weg für den AMS-Algorithmus wieder frei, netzpolitik.org (2020) https://netzpolitik.org/2020/automatisierte-entscheidungen-gericht-macht-weg-fuer-den-ams-algorithmus-wieder-frei/ link
Lopez, Reinforcing Intersectional Inequality via the AMS Algorithm in Austria, Proceedings of the STS Conference Graz 2019 https://diglib.tugraz.at/download.php?id=5e29a88e0e34f&location=medra link
ORF, Umstrittenes Profiling: Datenschutzbehörde kippt AMS-Algorithmus (20 August 2020) https://orf.at/stories/3178244/ link
ORF, AMS gewinnt Rechtsstreit über AMS-Algorithmus (4 September 2025) https://orf.at/stories/3404475/ link
Verwaltungsgerichtshof, Ro 2021/04/0010-11 (21 December 2023), Datenschutzbehörde v Arbeitsmarktservice https://www.vwgh.gv.at/medien/mitteilungen/Ro_2021040010.pdf link
VIENNA.AT, Court sides with AMS on algorithm: project remains terminated (2025) https://www.vienna.at/court-sides-with-ams-on-algorithm-project-remains-terminated/9648224 link
model org: johns_hopkins_trews2
Adams, R., Henry, K.E., et al. (2022). Prospective, multi-site study of patient outcomes after implementation of the TREWS machine learning-based early warning system for sepsis. Nature Medicine, 28(7), 1455-1460 https://www.nature.com/articles/s41591-022-01894-0 link
Henry, K.E., et al. (2022). Factors driving provider adoption of the TREWS machine learning-based early warning system and its effects on sepsis treatment timing. Nature Medicine, 28 https://www.nature.com/articles/s41591-022-01895-z link
model org: justice_transcribe_probation10
Justice AI Unit, Ministry of Justice, Justice Transcribe in Probation (2026) https://ai.justice.gov.uk/our-work/justice-transcribe link
Ministry of Justice, AI Action Plan for Justice (GOV.UK, 2025) https://www.gov.uk/government/publications/ai-action-plan-for-justice/ai-action-plan-for-justice link
Ministry of Justice, AI tech ambition to deliver smarter justice for victims (GOV.UK press release, 2026) https://www.gov.uk/government/news/ai-tech-ambition-to-deliver-smarter-justice-for-victims link
Ministry of Justice and DSIT, OpenAI to expand into UK data hosting after major growth deal (GOV.UK press release, 2025) https://www.gov.uk/government/news/openai-to-expand-into-uk-data-hosting-after-major-growth-deal link
Ministry of Justice and HM Prison and Probation Service, Justice Transcribe data 7 October 2025 to 12 February 2026 (transparency data, GOV.UK, 2026) https://assets.publishing.service.gov.uk/media/699c4fac31713b50fd49c033/Justice-transcribe-report.pdf link
Ministry of Justice and HM Prison and Probation Service, Justice Transcribe data 7 October 2025 to 2 June 2026 (transparency data, GOV.UK, 2026) https://assets.publishing.service.gov.uk/media/6a1eafe265bc5f798327f61f/Justice-transcribe-report-2-june-2026.pdf link
Nellis, Do We Want a High-Tech Future for the Probation Service? (Centre for Crime and Justice Studies, 2026) https://www.crimeandjustice.org.uk/do-we-want-high-tech-future-probation-service link
Phillips, What does AI mean for probation's future? (Probation Journal, SAGE, 2026) https://journals.sagepub.com/doi/10.1177/02645505251408121 link
Statewatch, Over 1,300 people profiled daily by Ministry of Justice AI system to predict re-offending risk (2025) https://statewatch.org/news/2025/april/uk-over-1-300-people-profiled-daily-by-ministry-of-justice-ai-system-to-predict-re-offending-risk/ link
Webster, MoJ launches Artificial Intelligence plan (russellwebster.com, 2025) https://www.russellwebster.com/moj-launches-artificial-intelligence-plan/ link
model org: kaiser_aam_deterioration2
Escobar, G.J., Liu, V.X., Schuler, A., Lawson, B., Greene, J.D., & Kipnis, P. (2020). Automated Identification of Adults at Risk for In-Hospital Clinical Deterioration. New England Journal of Medicine, 383(20), 1951-1960. https://doi.org/10.1056/NEJMsa2001090 https://www.nejm.org/doi/full/10.1056/NEJMsa2001090 DOI
The Kaiser Permanente Northern California Advance Alert Monitor Program: An Automated Early Warning System for Adults at Risk for In-Hospital Clinical Deterioration (2022). Joint Commission Journal on Quality and Patient Safety. https://www.jointcommissionjournal.com/article/S1553-7250(22)00110-6/fulltext link
model org: kaiser_epic_suicide_risk6
Hsin, Papini, Lu et al., Predicting and Preventing Suicide at Entry to Mental Health Care: A Community-Engaged, Machine Learning Model Implementation (medRxiv preprint, 2025; DOI 10.1101/2025.03.30.25324907) https://www.medrxiv.org/content/10.1101/2025.03.30.25324907v1.full link
Hsin, Papini, Lu et al., Predicting and Preventing Suicide at Entry to Mental Health Care: A Community-Engaged, Machine Learning Model Implementation (NEJM Catalyst Innovations in Care Delivery, 2026; Vol 7, No. 3, DOI 10.1056/CAT.25.0298) https://catalyst.nejm.org/doi/10.1056/CAT.25.0298 link
Kaiser Permanente Division of Research, Medical records, AI offer clues for spotting suicide risk (2024) https://divisionofresearch.kaiserpermanente.org/medical-records-ai-spotting-suicide-risk/ link
Kennedy, Machine learning predicts risk of suicide in patients initiating care (TechTarget / HealthTech Analytics, 2024) https://www.techtarget.com/healthtechanalytics/news/366590011/Machine-learning-predicts-risk-of-suicide-in-patients-initiating-care link
Papini, Hsin, Kipnis et al., Validation of a Multivariable Model to Predict Suicide Attempt in a Mental Health Intake Sample (JAMA Psychiatry, 2024;81(7):700-707, DOI 10.1001/jamapsychiatry.2024.0189) https://pmc.ncbi.nlm.nih.gov/articles/PMC10974695/ link
Simon, Cruz, Shortreed et al., Stability of Suicide Risk Prediction Models During Changes in Health Care Delivery (Psychiatric Services, 2024;75(2):139-147, DOI 10.1176/appi.ps.20230172) https://psychiatryonline.org/doi/10.1176/appi.ps.20230172 link
model org: kaiser_tpmg_ambient_scribe4
Tierney, A.A., et al. (2025). Ambient Artificial Intelligence Scribes: Learnings after 1 Year and over 2.5 Million Uses. NEJM Catalyst Innovations in Care Delivery. https://doi.org/10.1056/CAT.25.0040 https://divisionofresearch.kaiserpermanente.org/ai-assisted-notetaking-gains-steady-support-from-kaiser-permanente-physicians/ DOI
Tierney, A.A., Gayre, G., Hoberman, B., et al. (2024). Ambient Artificial Intelligence Scribes to Alleviate the Burden of Clinical Documentation. NEJM Catalyst Innovations in Care Delivery. https://doi.org/10.1056/CAT.23.0404 https://catalyst.nejm.org/doi/full/10.1056/CAT.23.0404 DOI
Palm, K.H., Manikantan, K., Mahal, N., Belwadi, S.K., & Pepin, R.J. (2025). Assessing the quality of AI-generated clinical notes: validated evaluation of a large language model ambient scribe. Frontiers in Artificial Intelligence, 8 https://pmc.ncbi.nlm.nih.gov/articles/PMC12586549/ link
Rotenstein, L.S., et al. (2026). Changes in Clinician Time Expenditure and Visit Quantity With Adoption of Artificial Intelligence-Powered Scribes: A Multisite Study. JAMA https://pubmed.ncbi.nlm.nih.gov/41920565/ link
model org: klarna_ai_assistant4
Gartner, Inc. (2025, June 10). Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI (poll of 163 service leaders). https://www.theregister.com/software/2025/06/11/half_of_firms_set_to_abandon_plans_to_ditch_customer_service/502135 link
Ivanova, I. (2025, May 9). Klarna plans to hire humans again, as new landmark survey reveals most AI projects fail to deliver. Fortune. https://fortune.com/2025/05/09/klarna-ai-humans-return-on-investment/ link
Klarna Bank AB (2024, February 27). Klarna AI assistant handles two-thirds of customer service chats in its first month (press release via PR Newswire). https://www.prnewswire.com/news-releases/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month-302072740.html link
Guo, P., & Hong, P. Y. P. (2026). AI in the Evolving Workplace. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. Open access, CC BY 4.0 https://doi.org/10.1007/978-3-032-18443-6_18 DOI
model org: la_county_aura9
WitnessLA (Richard Wexler), LA County Nixes Alarmingly Unreliable Predictive Analytics Foster Care Scheme - For Now (2017) https://witnessla.com/op-ed-la-county-nixes-alarming-predictive-analytics-scheme-for-foster-care-for-now/ link
Child Protective Services Defense, Predictive Analytics in Child Welfare - Helping Hand, or Racial Bias? (Part 2) (2015) https://childprotectiveservicesdefense.com/predictive-analytics-child-welfare-helping-hand-racial-bias-2.html link
Children's Data Network (University of Southern California), Risk Stratification Model (2024) https://datanetwork.org/risk-stratification-model/ link
County of Los Angeles, New Analysis of DCFS Data Shows Improvement in Safety with Use of Data-Informed Technology (2024) https://lacounty.gov/2024/09/05/new-analysis-of-dcfs-data-shows-improvement-in-safety-with-use-of-data-informed-technology/ link
KPCC/LAist (Rina Palta), Can an algorithm predict child abuse? LA County child welfare officials are trying to find out (2015) https://laist.com/news/kpcc-archive/can-an-algorithm-predict-child-abuse-la-county-chi link
Los Angeles County DCFS, The Los Angeles County Risk Stratification Pilot: An Overview and One Year Update (2022) https://dcfs.lacounty.gov/wp-content/uploads/2022/08/Risk-Stratification-One-Year-Update_8.24.22.pdf link
NBC Los Angeles, Timeline: Gabriel Fernandez Child Abuse Death (2016) https://www.nbclosangeles.com/news/local/timeline-child-abuse-tragedy/1976354/ link
NCCPR (Richard Wexler), Los Angeles County quietly drops its first child welfare predictive analytics experiment (2017) https://www.nccprblog.org/2017/05/los-angeles-county-quietly-drops-its.html link
The Imprint (Daniel Heimpel), Uncharted Waters: Data Analytics and Child Protection in Los Angeles (2015) https://imprintnews.org/featured/uncharted-waters-data-analytics-and-child-protection-in-los-angeles/10867 link
model org: la_homelessness_prevention9
Blackwell, Caprara, Rountree, Casey, Vanderford, Battis, Early Outcomes from the Los Angeles County Homelessness Prevention Unit (California Policy Lab, UCLA, 2025) https://capolicylab.org/early-outcomes-from-the-los-angeles-county-homelessness-prevention-unit/ link
California Policy Lab, The Homelessness Prevention Unit: A Proactive Approach to Preventing Homelessness in Los Angeles County (UCLA, 2024) https://capolicylab.org/the-homelessness-prevention-unit-a-proactive-approach-to-preventing-homelessness-in-los-angeles-county/ link
California Policy Lab, Evaluation of LA County Homelessness Prevention Unit (UCLA, updated 2025) https://capolicylab.org/topics/homelessness/evaluation-of-la-county-homelessness-prevention-unit/ link
County of Los Angeles, New Report: Early Signs of Success from LA County's Homelessness Prevention Pilot (2025) https://lacounty.gov/2025/07/10/new-report-early-signs-of-success-from-la-countys-homelessness-prevention-pilot/ link
Fox-Sowell, LA County's New Predictive Model Shows Early Success in Homelessness Prevention Unit (StateScoop, 2025) https://statescoop.com/la-county-ai-predictive-model-reducing-homelessness/ link
Kendall, This California County Is Testing AI's Ability to Prevent Homelessness (CalMatters, 2024) https://calmatters.org/housing/homelessness/2024/03/california-homeless-los-angeles-ai/ link
LA County Homeless Services and Housing, Homelessness Prevention Unit (homeless.lacounty.gov, 2025) https://homeless.lacounty.gov/homelessness-prevention-unit/ link
UCLA Newsroom, Homelessness Prevention Unit participants 71 percent less likely to enter a shelter, California Policy Lab at UCLA finds (2025) https://newsroom.ucla.edu/stories/homeless-prevention-unit-helps-keep-people-off-streets-california-policy-lab-at-ucla link
von Wachter, Bertrand, Pollack, Rountree, Blackwell, Predicting and Preventing Homelessness in Los Angeles (California Policy Lab, UCLA, and University of Chicago Poverty Lab, 2019) https://capolicylab.org/predicting-preventing-homelessness-la/ link
model org: lahsa_triage_revision8
California Policy Lab at UCLA, Los Angeles Coordinated Entry System Triage Tool Research and Refinement Project page (2021) https://capolicylab.org/topics/homelessness/los-angeles-coordinated-entry-system-triage-tool-research-refinement-project/ link
Los Angeles Homeless Services Authority and the LA CES Policy Council, CES Permanent Supportive Housing Prioritization and Matching Guidance (2026) https://www.lahsa.org/documents?id=7658-ces-psh-prioritization-and-matching-guidance-effective-07-01-2026-.pdf link
Los Angeles Homeless Services Authority, Los Angeles Housing Assessment Tool (LA HAT) (2025) https://www.lahsa.org/news?article=1033-los-angeles-housing-assessment-tool-la-hat- link
Los Angeles Homeless Services Authority, Los Angeles Housing Assessment Tool (LA HAT) Spring 2026 Implementation Updates (2026) https://www.lahsa.org/documents?id=9877-los-angeles-housing-assessment-tool-la-hat-implementation-improvements-spring-2026- link
Los Angeles Homeless Services Authority, Los Angeles Housing Assessment Tool for Adults Implementation Milestones (2025) https://www.lahsa.org/documents?id=9693-los-angeles-housing-assessment-tool-la-hat-implementation-milestones.pdf link
Rice, Milburn, Vayanos, Rountree, Hill, Petering, Blackwell, Santillano and colleagues, CESTTRR Coordinated Entry System Triage Tool Research and Refinement Final Report (USC Center for Artificial Intelligence in Society, 2023) https://cais.usc.edu/wp-content/uploads/2023/11/CESTTRR-Final-Report-2023.pdf link
Stern, LA Thinks AI Could Help Decide Which Homeless People Get Scarce Housing and Which Don't (Economic Hardship Reporting Project, co-published with Vox, 2024) https://economichardship.org/2024/12/la-ai-housing/ link
USC Center for Artificial Intelligence in Society, Coordinated Entry System Triage Tool Research and Refinement (CESTTRR) project page (2023) https://www.cais.usc.edu/projects/cesttrr-project/ link
model org: learned_hand_la_courts7
California judges are testing a new AI clerk, and you won't know if it's looking at your case (LAist, republication of the CalMatters investigation, 2026) https://laist.com/news/criminal-justice/california-judges-testing-ai-clerk link
Howell, When Courts Adopt AI in the Dark: Privacy, Legitimacy, and the Democratic Stakes of Los Angeles's Learned Hand Experiment (The American Counsel, opinion and analysis, 2026) https://www.theamericancounsel.com/when-courts-adopt-ai-in-the-dark-privacy-legitimacy-and-the-democratic-stakes-of-los-angeless-learned-hand-experiment/ link
Judicial Council of California, Rule 10.430, Generative artificial intelligence use policies (California Rules of Court, 2025) https://courts.ca.gov/cms/rules/index/ten/rule10_430 link
Learned Hand and Superior Court of Los Angeles County, Learned Hand Announces Partnership With Superior Court of Los Angeles County to Explore Emerging Technology to Support Judicial Officers (Business Wire, 2026) https://www.businesswire.com/news/home/20260318640295/en/Learned-Hand-Announces-Partnership-With-Superior-Court-of-Los-Angeles-County-to-Explore-Emerging-Technology-to-Support-Judicial-Officers link
Mihalovich and Johnson, California judges are testing a new AI clerk, and you won't know if it's looking at your case (CalMatters, 2026) https://calmatters.org/economy/technology/2026/05/ai-los-angeles-riverside-courts/ link
Nelson, How AI Is Being Used to Clear Court Backlogs in LA (Decrypt, 2026) https://decrypt.co/361852/ai-enters-courtroom-los-angeles-pilot-program link
Queally, Los Angeles Courts Pilot AI Tool to Help Judges Draft Rulings (Governing / Los Angeles Times via Tribune News Service, 2026) https://www.governing.com/artificial-intelligence/los-angeles-courts-pilot-ai-tool-to-help-judges-draft-rulings link
model org: limbic_access_nhs10
Chatterjee, AI in the mental health care workforce is met with fear, pushback and enthusiasm (NPR, 2026) https://www.npr.org/2026/04/07/nx-s1-5771707/mental-health-care-workforce-artificial-intelligence-ai link
Future Care Capital, Limbic Access is first AI chatbot to receive medical device certification in a UK first (2023) https://futurecarecapital.org.uk/latest/limbic-access-gains-certification-in-uk-first/ link
Habicht, Viswanathan, Carrington, Hauser, Harper, Rollwage, Closing the accessibility gap to mental health treatment with a personalized self-referral chatbot (Nature Medicine, 2024;30(2):595-602) https://www.nature.com/articles/s41591-023-02766-x link
Heikkila, A chatbot helped more people access mental-health services (MIT Technology Review, 2024) https://www.technologyreview.com/2024/02/05/1087690/a-chatbot-helped-more-people-access-mental-health-services/ link
HLTH (reporting NHS Confederation announcement), NHS Confederation and Limbic to explore AI use in mental health (2025) https://hlth.com/insights/news/nhs-confederation-and-limbic-to-explore-ai-use-in-mental-health-2025-12-16 link
Medical Device Network (GlobalData), Talk to the bot: AI assistant certification marks breakthrough for UK mental health (2023) https://www.medicaldevice-network.com/interviews/talk-to-the-bot-ai-assistant-certification-marks-breakthrough-for-uk-mental-health/ link
NHS Confederation (Mental Health Network), co-produced with Limbic, Demystifying clinical AI in mental health (2026) https://thenhsalliance.org/resources/demystifying-clinical-ai-in-mental-health link
Rollwage, Habicht, Juchems et al., Using Conversational AI to Facilitate Mental Health Assessments and Improve Clinical Efficiency Within Psychotherapy Services: Real-World Observational Study (JMIR AI, 2023;2:e44358) https://ai.jmir.org/2023/1/e44358 link
Sin, An AI chatbot for talking therapy referrals (Nature Medicine, News and Views, 2024;30(2):350-351) https://www.nature.com/articles/s41591-023-02773-y link
UK Crown Commercial Service (Digital Marketplace), Limbic Access AI conversational chatbot for mental health e-triage (G-Cloud 14) (2024) https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/270128099572649 link
model org: london_rough_sleeping_sit10
Chief Digital Officer for London, London's Rough Sleeping Strategic Insights Tool (Medium, 2024) https://chiefdigitalofficer4london.medium.com/londons-rough-sleeping-strategic-insights-tool-a-new-city-data-service-to-make-make-rough-9248530944fe link
Faculty, Improving insights into homelessness in London with AI (vendor case study, c. 2024) https://faculty.ai/ourwork/loti link
London Office of Technology and Innovation (LOTI), Rough Sleeping Insights Project (2023-2025) https://loti.london/projects/rough-sleeping-insights-project/ link
LOTI, GLA and London Councils, Phase 2 Rough Sleeping Strategic Insights Tool DPIA (public version, v2.0, 23 October 2023) https://loti.london/wp-content/uploads/2025/04/Phase-2-Rough-Sleeping-Strategic-Insights-Tool-DPIA-public.pdf link
LOTI (Anna Humpleby) and Faculty (James MacTavish), Using AI to better understand and support homelessness interventions in London (2025) https://loti.london/blog/ai-to-better-understandhomelessness-interventions-in-london/ link
LOTI (Anna Humpleby), A Strategic Insights Tool for Rough Sleeping in London (2023) https://loti.london/blog/a-strategic-insights-tool-for-rough-sleeping-in-london/ link
LOTI (Jay Saggar), Understanding Rough Sleeping in London (2023) https://loti.london/blog/understanding-rough-sleeping-in-london/ link
techUK, Rough sleeping insights tool: Using machine learning to support decision-making across London (2024) https://www.techuk.org/resource/rough-sleeping-insights-tool-using-machine-learning-to-support-decision-making-across-london.html link
model org: lyssn_protocall_9886
Aguilar, A 988 operator faced with a flood of calls turns to AI to boost counselor skills (STAT News, 2023) https://www.statnews.com/2023/06/22/988-suicide-hotline-lyssn-protocall-artificial-intelligence/ link
ClinicalTrials.gov (U.S. National Library of Medicine), Voice-Based AI to Scale Evaluation of Crisis Counseling in 988 Rollout (NCT06299384) (2026) https://clinicaltrials.gov/study/NCT06299384 link
Imel, Pace, Pendergraft, Pruett, Tanana, Soma, Comtois, Atkins, Machine Learning-Based Evaluation of Suicide Risk Assessment in Crisis Counseling Calls (Psychiatric Services, 2024;75(11):1068-1074) https://pubmed.ncbi.nlm.nih.gov/39026467/ link
Lyssn.io, NIMH Awards Lyssn Grant to Enhance Quality Assurance for 988 and Crisis Care (company announcement, 2023) https://www.lyssn.io/resources/insights/nimh-awards-lyssn-first-of-its-kind-988-grant/ link
Lyssn.io, Academic Papers: Deployment and evaluation of Lyssn's risk and safety assessment tool at a national crisis and 988 call center (research index, 2026) https://www.lyssn.io/resources/academic-papers/ link
NIH RePORTER (National Institutes of Health), Voice-based AI to scale evaluation of crisis counseling in 988 rollout (R44MH133517) (2025) https://reporter.nih.gov/project-details/10983779 link
model org: massachusetts_dta_call_summaries7
JURIST, US federal court blocks SNAP funding cuts over states' refusal to share recipient data (2026) https://www.jurist.org/news/2026/02/us-federal-court-blocks-snap-funding-cuts-over-states-refusal-to-share-recipient-data/ link
Massachusetts Attorney General's Office, AG Campbell Secures Second Order Blocking Trump Administration From Cutting Off SNAP Funding Because of States' Refusal to Turn Over Personal Data of SNAP Applicants and Recipients (2026) https://www.mass.gov/news/ag-campbell-secures-second-order-blocking-trump-administration-from-cutting-off-snap-funding-because-of-states-refusal-to-turn-over-personal-data-of-snap-applicants-and-recipients link
Massachusetts Department of Transitional Assistance, DTA Performance Scorecard, December 2025 (2025) https://www.mass.gov/doc/performance-scorecard-december-2025-0/download link
Massachusetts EOHHS and DTA BEACON Policy Online, Completing Scheduled SNAP Telephone Appointments (2025) https://eohhs.ehs.state.ma.us/dta/policyonline/beacon5/!ssl!/webhelp/BP/Processing_Procedures/Completing_Scheduled_SNAP_Telephone_Appointments.htm link
Rep. Erika Uyterhoeven, Healey's OpenAI state contract and why it matters to you (constituent newsletter) (2026) https://electerika.substack.com/p/healeys-openai-state-contract-and link
Massachusetts Executive Office of Technology Services and Security, Artificial Intelligence at the Commonwealth (Mass.gov) (2026) https://www.mass.gov/artificial-intelligence-at-the-commonwealth link
The Shoestring, Massachusetts' AI program is more than meets the eye (Jonathan Gerhardson) (2026) https://theshoestring.org/2026/04/08/massachusetts-ai-program-is-more-than-meets-the-eye/ link
model org: massgov_virtual_assistant10
Massachusetts Executive Office of Technology Services and Security, Artificial Intelligence at the Commonwealth (Mass.gov) (2026) https://www.mass.gov/artificial-intelligence-at-the-commonwealth link
The Shoestring, Massachusetts' AI program is more than meets the eye (Jonathan Gerhardson) (2026) https://theshoestring.org/2026/04/08/massachusetts-ai-program-is-more-than-meets-the-eye/ link
CommonWealth Beacon, What it means that a state AI assistant will handle your data, The Codcast interview with Secretary Jason Snyder (2026) https://commonwealthbeacon.org/the-codcast/what-it-means-that-a-state-ai-assistant-will-handle-your-data/ link
Commonwealth of Massachusetts Enterprise Privacy Office, Enterprise Use and Development of Generative Artificial Intelligence Policy AI.001, effective January 31, 2025 (2025) https://www.mass.gov/doc/enterprise-use-and-development-of-generative-artificial-intelligence-policy/download link
Executive Office of Technology Services and Security, Annual Legislative Report pursuant to Chapter 140 of the Acts of 2024, filed as HD4511 (2025) https://malegislature.gov/Bills/194/HD4511.pdf link
Executive Office of Technology Services and Security, Mass.gov Virtual Assistant Inquiry/Support (2026) https://www.mass.gov/how-to/massgov-virtual-assistant-inquirysupport link
Massachusetts Digital Service, Delivering on the Digital Roadmap (2026) https://www.mass.gov/info-details/delivering-on-the-digital-roadmap link
Massachusetts Digital Service, Launching the Commonwealth's first generative AI Virtual Assistant (2025) https://www.mass.gov/info-details/launching-the-commonwealths-first-generative-ai-virtual-assistant link
Office of the Governor of Massachusetts, Executive Order No. 629: Establishing an Artificial Intelligence Strategic Task Force (2024) https://www.mass.gov/executive-orders/no-629-establishing-an-artificial-intelligence-strategic-task-force link
Pioneer Institute, Massachusetts has taken an important step on government AI but the Commonwealth must do more to improve services, transparency and save taxpayer dollars (Gary Blank) (2026) https://pioneerinstitute.org/massachusetts-has-taken-an-important-step-on-government-ai-but-the-commonwealth-must-do-more-to-improve-services-transparency-and-save-taxpayer-dollars/ link
model org: mchire_paradox_chatbot8
BleepingComputer (2025). '123456' password exposed chats for 64 million McDonald's job chatbot applications https://www.bleepingcomputer.com/news/security/123456-password-exposed-chats-for-64-million-mcdonalds-job-chatbot-applications/ link
Carroll, I., with Curry, S. (2025, July 9). Would you like an IDOR with that? Leaking 64 million McDonald's job applications (researcher disclosure writeup) https://ian.sh/mcdonalds link
CSO Online (2025). McDonald's AI hiring tool's password '123456' exposed data of 64M applicants https://www.csoonline.com/article/4020919/mcdonalds-ai-hiring-tools-password-123456-exposes-data-of-64m-applicants.html link
Greenberg, A. (2025, July 9). McDonald's AI Hiring Bot Exposed Millions of Applicants' Data to Hackers Who Tried the Password '123456', Wired; publisher unfetchable from the verifying environment on 2026-08-28 and the article was not read https://www.wired.com/story/mcdonalds-ai-hiring-chat-bot-paradoxai/ link
HR Dive (2025). Workday pushes AI branding in 'strategic' Paradox acquisition https://www.hrdive.com/news/workday-pushes-ai-branding-in-strategic-paradox-acquisition/758574/ link
Krebs on Security (2025, July). Poor Passwords Tattle on AI Hiring Bot Maker Paradox.ai https://krebsonsecurity.com/2025/07/poor-passwords-tattle-on-ai-hiring-bot-maker-paradox-ai/ link
Paradox.ai (2025, July 9). Responsible Security Update https://www.paradox.ai/blog/responsible-security-update link
Workday, Inc. (2025, October 1). Workday Completes Acquisition of Paradox (newsroom release) https://newsroom.workday.com/2025-10-01-Workday-Completes-Acquisition-of-Paradox link
model org: meta_content_enforcement6
Oversight Board (2024, June 27). 2023 Annual Report Shows Board's Impact on Meta. https://www.oversightboard.com/news/2023-annual-report-shows-boards-impact-on-meta/ link
Steen, E., Yurechko, K., & Klug, D. (2023). You Can (Not) Say What You Want: Using Algospeak to Contest and Evade Algorithmic Content Moderation on TikTok. Social Media + Society, 9(3). https://doi.org/10.1177/20563051231194586 https://journals.sagepub.com/doi/10.1177/20563051231194586 DOI
Kaplan, J. (2025, January 7). More Speech and Fewer Mistakes. Meta Newsroom. https://about.fb.com/news/2025/01/meta-more-speech-fewer-mistakes/ link
Meta Platforms (quarterly). Community Standards Enforcement Report. Meta Transparency Center. https://transparency.meta.com/reports/community-standards-enforcement/ link
Meta Platforms (2025, May 29). Integrity Reports, First Quarter 2025. Meta Transparency Center. https://transparency.meta.com/reports/integrity-reports-q1-2025/ link
Allyn, B. (2020, May 12). In Settlement, Facebook To Pay $52 Million To Content Moderators With PTSD. NPR (Scola v. Facebook). https://www.npr.org/2020/05/12/854998616/in-settlement-facebook-to-pay-52-million-to-content-moderators-with-ptsd link
model org: meta_cross_check14
Oversight Board (2022, December 6), Policy Advisory Opinion on Meta's cross-check program https://www.oversightboard.com/news/501654971916288-oversight-board-publishes-policy-advisory-opinion-on-meta-s-cross-check-program/ link
Kaplan, J. (2025, January 7). More Speech and Fewer Mistakes. Meta Newsroom. https://about.fb.com/news/2025/01/meta-more-speech-fewer-mistakes/ link
Meta Platforms (quarterly). Community Standards Enforcement Report. Meta Transparency Center. https://transparency.meta.com/reports/community-standards-enforcement/ link
Meta Platforms (2025, May 29). Integrity Reports, First Quarter 2025. Meta Transparency Center. https://transparency.meta.com/reports/integrity-reports-q1-2025/ link
Horwitz, J. (2021, September 13). Facebook Says Its Rules Apply to All. Company Documents Reveal a Secret Elite That's Exempt. The Wall Street Journal (publisher refuses automated fetch and is paywalled; carried only through the external reviewer's recounting in the December 2022 opinion) https://www.wsj.com/articles/facebook-files-xcheck-zuckerberg-elite-rules-11631541353 link
Meta Platforms, Inc. Transparency Center. PAO on Meta's Cross-Check Policies (recommendation-by-recommendation response tracker; last updated 3 October 2024) https://transparency.meta.com/oversight/oversight-board-cases/pao-cross-check-policy/ link
Meta Platforms, Inc. (2021, September). Requesting Oversight Board Guidance on Our Cross-Check System https://about.fb.com/news/2021/09/requesting-oversight-board-guidance-cross-check-system/ link
Meta Platforms, Inc. (2023, May). Q1 2023 Quarterly Update on the Oversight Board (the 60-day public response of 6 March 2023 and the quarterly record of recommendations marked no-further-action) https://about.fb.com/wp-content/uploads/2023/05/Meta-Q1-2023-Quarterly-Update-on-the-Oversight-Board.pdf link
Meta Platforms, Inc. Transparency Center (2025). H1 2025 Report on the Oversight Board (the March 2025 request for input on expanding coverage and the successor multi-review system) https://transparency.meta.com/oversight/meta-H1-2025-bi-annual-report/ link
Meta Platforms, Inc. Transparency Center (2026, March 19). H2 2025 Report on the Oversight Board (carried for a verified absence: no cross-check reporting appears in it) https://transparency.meta.com/oversight/meta-H2-2025-bi-annual/ link
Oversight Board (2022, December 6). Policy advisory opinion on Meta's cross-check program (PAO-NR730OFI), full text with the annex of recommendations and measures of implementation https://www.oversightboard.com/wp-content/uploads/2026/03/512630074120983.pdf link
Oversight Board (2023, October 26). Q2 2023 Transparency Report: Board's Recommendations Lead to Key Changes in Meta's Cross-Check Program https://www.oversightboard.com/news/228158946731169-q2-2023-transparency-report-board-s-recommendations-lead-to-key-changes-in-meta-s-cross-check-program/ link
Oversight Board (2025, December 4). From Bold Experiment to Essential Institution (the body's own five-year assessment of its impact, cited as such) https://www.oversightboard.com/news/from-bold-experiment-to-essential-institution/ link
European Commission (2025-2026). Preliminary findings on TikTok's ad repository (IP/25/1223, 15 May 2025), on researcher data access (IP/25/2503, 24 October 2025), on addictive design (6 February 2026) and on minors' account settings (IP/26/1679, 24 July 2026); with the advertising-transparency commitments decision of 5 December 2025 and the TikTok Lite Rewards closure of 5 August 2024 (IP/24/4161). PRELIMINARY FINDINGS ARE NOT FINDINGS OF BREACH https://ec.europa.eu/commission/presscorner/api/files/document/print/en/ip_25_2503/IP_25_2503_EN.pdf link
model org: meta_job_ad_delivery12
AARP Foundation (2023, December 19). AARP Foundation Joins Class Action Charge Claiming Meta's Job Ad-Delivery Algorithm Discriminates Against Older Workers and Women Workers https://www.aarp.org/press/releases/2023-12-19-aarp-foundation-joins-class-action-charge-claiming-metas-job-ad-delivery-algorithm-discriminates-against-older-workers-and-women-workers link
Ali, M., Sapiezynski, P., Bogen, M., Korolova, A., Mislove, A., & Rieke, A. (2019). Discrimination through optimization: How Facebook's ad delivery can lead to skewed outcomes. Proceedings of the ACM on Human-Computer Interaction (CSCW) https://arxiv.org/abs/1904.02095 link
American Civil Liberties Union (2019, September 25). Historic Decision on Digital Bias: EEOC Finds Employers Violated Federal Law When They Excluded Women and Older Workers From Facebook Job Ads https://www.aclu.org/press-releases/historic-decision-digital-bias-eeoc-finds-employers-violated-federal-law-when-they link
Franczek P.C. (2025). EEOC to Close All Pending Disparate Impact Investigations by September 30, 2025 (analysis of a reported internal directive) https://www.franczek.com/blog/eeoc-to-close-all-pending-disparate-impact-investigations-by-september-30-2025/ link
Guidehouse Inc. (2024, October 30; updated 19 December 2024). Meta Variance Reduction System Compliance Metrics Verification Report (fifth report), filed under United States v. Meta Platforms, No. 22-cv-5187 (S.D.N.Y.) https://www.justice.gov/crt/media/1385866/dl link
Imana, B., Korolova, A., & Heidemann, J. (2021). Auditing for Discrimination in Algorithms Delivering Job Ads. Proceedings of The Web Conference (WWW 2021) https://arxiv.org/abs/2104.04502 link
Meta Platforms (2023, January). An Update on Our Ads Fairness Efforts (company newsroom) https://about.fb.com/news/2023/01/an-update-on-our-ads-fairness-efforts/ link
National Fair Housing Alliance, Communications Workers of America, Emery Celli Brinckerhoff & Abady LLP, Outten & Golden LLP, American Civil Liberties Union and Facebook (2019, March). Summary of Settlements Between Civil Rights Advocates and Facebook (joint statement) https://assets.aclu.org/live/uploads/document/3.18.2019_Joint_Statement_FINAL.pdf link
PRF Law (Peter Romer-Friedman Law) (2026). Algorithmic Bias in Job Ads on Meta (Real Women in Trucking v. Meta), current cases page accessed 28 August 2026 https://prf-law.com/current-cases/algorithmic-bias-in-job-ads-on-meta link
Real Women in Trucking v. Meta Platforms, Inc., class charge of discrimination filed with the U.S. Equal Employment Opportunity Commission (1 December 2022), Charge No. 570-2023-00655, with ad-library exhibits; filed by Gupta Wessler PLLC and Upturn, Inc. https://www.upturn.org/static/files/20221201-real-women-in-trucking-eeoc-charge.pdf link
U.S. Department of Justice, Civil Rights Division. United States v. Meta Platforms, Inc., f/k/a Facebook, Inc. (S.D.N.Y., No. 22-cv-5187) case page https://www.justice.gov/crt/case/united-states-v-meta-platforms-inc-fka-facebook-inc-sdny link
Upturn, Inc. (2022, December 1). Upturn and Gupta Wessler file EEOC charge against Meta https://www.upturn.org/work/upturn-and-gupta-wessler-file-eeoc-charge-against-meta/ link
model org: michigan_midas3
AI Incident Database, Incident 373 (MiDAS false fraud claims) https://incidentdatabase.ai/cite/373/ link
Benefits Tech Advocacy Hub, Michigan UI False Fraud Determinations https://www.btah.org/case-study/michigan-unemployment-insurance-false-fraud-determinations.html link
Michigan AG, settlement of civil-rights class action (Bauserman, 2022) https://www.michigan.gov/ag/news/press-releases/2022/10/20/som-settlement-of-civil-rights-class-action-alleging-false-accusations-of-unemployment-fraud link
model org: minute_local_ai10
Incubator for Artificial Intelligence (i.AI, UK Government), Frontline Services, Caddy (programme page, 2026) https://ai.gov.uk/our-work/frontline-services/ link
Ada Lovelace Institute, Transcribing trust: Evaluating the use of AI in social care (project page, 2026) https://www.adalovelaceinstitute.org/project/transcribing-trust/ link
Ada Lovelace Institute, AI transcription is rapidly being rolled out across social work, but current approaches to ethics and evaluation are limited and light-touch (2026) https://www.adalovelaceinstitute.org/press-release/ai-transcription-social-work/ link
Bruff, Groves, Scribe and prejudice? (Ada Lovelace Institute, 2026) https://www.adalovelaceinstitute.org/report/scribe-and-prejudice/ link
Dorset Council, Just a Minute please - Looking at how AI transcription tool can make a difference (2025) https://www.dorsetcouncil.gov.uk/news/just-a-minute-please-looking-at-how-ai-transcription-tool-can-make-a-difference link
Local Government Association, Artificial Intelligence Update (People and Places Board, 11 June 2025) https://lga.moderngov.co.uk/documents/s50505/Artificial%20Intelligence%20Update.pdf link
Local Government Association, Community led innovation in local government: Insights from the Minute pilot (2025) https://www.local.gov.uk/publications/community-led-innovation-local-government-insights-minute-pilot link
Local Government Lawyer, Councils to use AI for preparing meeting minutes as part of Government trial (2025) https://www.localgovernmentlawyer.co.uk/governance/396-governance-news/61064-councils-to-use-ai-for-preparing-meeting-minutes-as-part-of-government-trial link
Ministry of Housing, Communities and Local Government, Introducing Local AI (MHCLG Digital blog, 2026) https://mhclgdigital.blog.gov.uk/2026/03/16/introducing-local-ai/ link
Trendall, MHCLG enlists 500 council workers to progress work on AI transcription tool (PublicTechnology, 2026) https://www.publictechnology.net/2026/06/11/communities-housing-and-planning/mhclg-recruits-500-council-workers-to-progress-work-on-ai-transcription-tool/ link
model org: mobile_metadata_cash_targeting7
Abdul Latif Jameel Poverty Action Lab (J-PAL), Using Mobile Phone and Satellite Data to Target Togo's Emergency Cash Transfer Program (project record) https://www.povertyactionlab.org/project/using-mobile-phone-and-satellite-data-target-togos-emergency-cash-transfer-program link
Aiken, Bellue, Karlan, Udry and Blumenstock, Machine Learning and Mobile Phone Data Can Improve the Targeting of Humanitarian Assistance (NBER Working Paper 29070, July 2021, revised June 2022) https://www.nber.org/system/files/working_papers/w29070/w29070.pdf link
Aiken, Thakur and Blumenstock, Phone Sharing and Cash Transfers in Togo: Quantitative Evidence from Mobile Phone Data (arXiv:2111.00175, 30 October 2021) https://arxiv.org/abs/2111.00175 link
Aiken, Bellue, Karlan, Udry and Blumenstock, Machine learning and phone data can improve targeting of humanitarian aid (Nature, 603(7903):864-870, 16 March 2022, DOI 10.1038/s41586-022-04484-9; open deposit PMC8967719) https://pmc.ncbi.nlm.nih.gov/articles/PMC8967719/ link
GiveDirectly, Study: AI targeting helped reach more of the poorest people in Togo (28 July 2021) https://www.givedirectly.org/study-ai-targeting-togo link
Innovations for Poverty Action, Using Mobile Phone and Satellite Data to Target Emergency Cash Transfers in Togo (project record, 12 January 2021) https://poverty-action.org/using-mobile-phone-and-satellite-data-target-emergency-cash-transfers-togo link
World Bank, Togo's New Flagship Social Safety Net Program Receives $100 Million in World Bank Support to Cover all Extreme Poor Households (press release, 23 June 2023) https://www.worldbank.org/en/news/press-release/2023/06/23/togo-s-new-flagship-social-safety-net-program-receives-100-million-in-world-bank-support-to-cover-all-extreme-poor-house link
model org: msft_accenture_copilot_experiments3
Cui, Z.K., Demirer, M., Jaffe, S., Musolff, L., Peng, S., & Salz, T. (2025). The Effects of Generative AI on High-Skilled Work: Evidence from Three Field Experiments with Software Developers. Management Science. https://doi.org/10.1287/mnsc.2025.00535 https://pubsonline.informs.org/doi/10.1287/mnsc.2025.00535 DOI
Google Cloud DORA (2024). Accelerate State of DevOps Report 2024. https://dora.dev/research/2024/dora-report/ link
Becker, J., Rush, N., Barnes, E., & Rein, D. (2025). Measuring the Impact of Early-2025 AI on Experienced Open-Source Developer Productivity. METR https://arxiv.org/abs/2507.09089 link
model org: multilingual_hate_speech_enforcement11
European Commission (2023, December 18). Commission opens formal proceedings against X under the Digital Services Act (press release) https://digital-strategy.ec.europa.eu/en/news/commission-opens-formal-proceedings-against-x-under-digital-services-act link
European Commission (2025, December 5). Commission fines X EUR 120 million under the Digital Services Act (press release) https://digital-strategy.ec.europa.eu/en/news/commission-fines-x-eu120-million-under-digital-services-act link
eucrim, Max Planck Institute for the Study of Crime, Security and Law (2026). Overview of the Latest Developments Under the Digital Services Act: November 2025 - February 2026 https://eucrim.eu/news/overview-of-the-latest-developments-under-the-digital-services-act-november-2025-february-2026/ link
European Commission. DSA Transparency Database (statements of reasons for content moderation decisions) https://transparency.dsa.ec.europa.eu/ link
Ohnesorge, J. (2025, September 25). The DSA's transparency reports. Alexander von Humboldt Institute for Internet and Society (HIIG), Digital Society Blog, DOI 10.5281/zenodo.17201618 https://www.hiig.de/en/analysis-of-the-dsas-transparency-reports/ link
Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services (Digital Services Act), OJ L 277/1, Article 42(2) and Article 15(1)(e) https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32022R2065 link
Trujillo, A., Tessa, B., & Cresci, S. (2026). Disarranged Harmonization of Transparency Reporting by Social Media Platforms Under the Digital Services Act. arXiv:2605.17655v1 [cs.CY] https://arxiv.org/abs/2605.17655 link
Twitter International Unlimited Company (2024, October). DSA Transparency Report covering 1 April to 30 September 2024 (Indicators of Accuracy for Content Moderation) https://transparency.x.com/dsa-transparency-report.html (undated path, observed returning HTTP 404; archived 2 November 2024: https://web.archive.org/web/20241102011128/https://transparency.x.com/dsa-transparency-report.html) link
X Internet Unlimited Company (2025, April). DSA Transparency Report covering 1 October 2024 to 31 March 2025 (Indicators of Accuracy for Content Moderation; Linguistic Expertise of our Content Moderation Team) https://transparency.x.com/dsa-transparency-report-2025-april.html (archived 6 June 2026: https://web.archive.org/web/20260606101141/https://transparency.x.com/dsa-transparency-report-2025-april.html ; earlier capture 16 July 2025: https://web.archive.org/web/20250716055102/https://transparency.x.com/dsa-transparency-report-2025-april.html) link
X Internet Unlimited Company (2025, October). DSA Transparency Report covering 1 April to 30 June 2025 (Indicators of Accuracy; Linguistic Expertise of our Content Moderation Team) https://transparency.x.com/dsa-transparency-report-2025-october.html (archived 21 July 2026: https://web.archive.org/web/20260721152250/https://transparency.x.com/dsa-transparency-report-2025-october.html ; earlier capture 30 October 2025: https://web.archive.org/web/20251030011908/https://transparency.x.com/dsa-transparency-report-2025-october.html) link
International Network Against Cyber Hate (2025). Overview of the latest transparency reports under the DSA (executive summary brief) https://www.inach.net/wp-content/uploads/Transparency-Reports-2024_2025-DSA-2-1.pdf link
model org: myfriendben15
Aspen Institute Financial Security Program, Bridging the Information Gap: How Organizations Can Assess and Use Benefits Screeners (2024) https://www.aspeninstitute.org/publications/assessing-benefits-screeners/ link
Code the Dream / MyFriendBen NC (bennc.org), FAQ - MyFriendBen North Carolina (2025) https://bennc.org/faq/ link
Code the Dream, Code the Dream and partners launch online tool to help North Carolina families find financial support in minutes (2025) https://codethedream.org/code-the-dream-and-partners-launch-online-tool-to-help-north-carolina-families-find-financial-support-in-minutes/ link
Delta Fund, MyFriendBen Is Coming to Washington (2026) https://www.delta-fund.org/myfriendben-is-coming-to-washington/ link
Gary Community Ventures, MyFriendBen (case study) (2025) https://garycommunity.org/case-study/myfriendben/ link
GitHub (MyFriendBen org), MyFriendBen/benefits-api repository (2026) https://github.com/MyFriendBen/benefits-api link
MASSCAP (Massachusetts Association for Community Action), MyFriendBen (resource page) (2026) https://www.masscap.org/resources/myfriendben/ link
MyFriendBen, About Us (2026) https://www.myfriendben.org/about-us/ link
MyFriendBen, MyFriendBen receives $2.4M grant to expand access to public benefits (2024) https://www.myfriendben.org/myfriendben-receives-grant-to-expand-access-to-public-benefits/ link
MyFriendBen, The Access Initiative (2026) https://www.myfriendben.org/access-initiative/ link
PolicyEngine, Illinois Benefit Hub launches with PolicyEngine-powered eligibility screening (2025) https://www.policyengine.org/us/research/illinois-benefit-hub link
PolicyEngine, MyFriendBen Launches in North Carolina, Using PolicyEngine API (2025) https://www.policyengine.org/us/research/myfriendben-nc link
PolicyEngine, National Science Foundation awards PolicyEngine $300,000 grant (2025) https://www.policyengine.org/us/research/nsf-pose-phase-1-grant link
PR Newswire (MyFriendBen/CPAL release), MyFriendBen Partners with Child Poverty Action Lab to Launch Texas Accelerator (2026) https://www.prnewswire.com/news-releases/myfriendben-partners-with-child-poverty-action-lab-to-launch-texas-accelerator-302814420.html link
The Colorado Sun, New online tool helps Coloradans quickly determine which public benefits they might be eligible for (2024) https://coloradosun.com/2024/01/05/my-friend-ben/ link
model org: narxcare12
Admission NarxCare Narcotic Scores Are Associated With Increased Odds of Readmission and Prolonged Length of Hospital Stay After Primary Elective Total Knee Arthroplasty (JAAOS Global Research and Reviews, 2022) https://pmc.ncbi.nlm.nih.gov/articles/PMC9726283/ link
AI Incident Database (Responsible AI Collaborative), Incident 172: NarxCare's Risk Score Model Allegedly Lacked Validation and Trained on Data with High Risk of Bias (2024) https://incidentdatabase.ai/cite/172/ link
Bamboo Health, Inc., NarxCare Application Overview (Version 1.0, September 2023; hosted by the Idaho Division of Occupational and Professional Licenses) https://dopl.idaho.gov/wp-content/uploads/2024/07/2023.10.04.Bamboo-Health-NarxCare-Application-Overview.pdf link
Buonora, Axson, Cohen, Becker, Paths Forward for Clinicians Amidst the Rise of Unregulated Clinical Decision Support Software: Our Perspective on NarxCare (Journal of General Internal Medicine, 2023) https://pmc.ncbi.nlm.nih.gov/articles/PMC11043299/ link
DeepLearning.AI (The Batch), Fighting Addiction or Denying Care? (2021) https://www.deeplearning.ai/the-batch/fighting-addiction-or-denying-care/ link
Kilby, Algorithmic Fairness in Predicting Opioid Use Disorder using Machine Learning (Northeastern University working paper, 2021) https://angelakilby.com/pdfs/AKilbyFairness_2021-01.pdf link
Medscape, Hidden Formulas, High Stakes: The Fight to Regulate Clinical Decision Support Tools (2025) https://www.medscape.com/viewarticle/hidden-formulas-high-stakes-fight-regulate-clinical-decision-2025a1000cw3 link
Medscape, When an Algorithm Guides Pain Management: The Growing Backlash Against NarxCare Scores (2025) https://www.medscape.com/viewarticle/when-algorithm-guides-pain-management-growing-backlash-2025a100091n link
Miller and Whitehead, Artificial Intelligence May Influence Whether You Can Get Pain Medication (KFF Health News, 2023) https://kffhealthnews.org/news/artificial-intelligence-pain-medication-narx-score/ link
Oliva, Dosing Discrimination: Regulating PDMP Risk Scores (California Law Review, 2022; Vol. 110) https://www.californialawreview.org/print/dosing-discrimination-regulating-pdmp-risk-scores link
Pain News Network, Petition Asks FDA to Take NarxCare Off the Market (2023) https://www.painnewsnetwork.org/stories/2023/4/28/citizens-petition-calls-on-fda-to-take-narxcare-off-the-market-nbsp link
Wang, Stofer, Chu, Huang, Li, Algorithmic opacity in opioid risk scoring and the need for transparent AI regulation (npj Digital Medicine, 2026; DOI 10.1038/s41746-026-02491-y) https://www.nature.com/articles/s41746-026-02491-y link
model org: nava_assistive_chatbot3
model org: navy_federal_mortgage_underwriting21
ABA Banking Journal (2026, March). Fourth Circuit revives class action challenging Navy Federal's mortgage lending practices https://bankingjournal.aba.com/2026/03/fourth-circuit-revives-class-action-challenging-navy-federals-mortgage-lending-practices/ link
Cleaver, E., Horsford, S., & Kamlager-Dove, S. (2024, March 1). Letter to the Chairman of the National Credit Union Administration and the Director of the Consumer Financial Protection Bureau https://horsford.house.gov/sites/evo-subsites/horsford.house.gov/files/evo-media-document/Navy_Federal_Regulator_Signature.pdf link
Consumer Financial Protection Bureau (2024, November 7). Enforcement action page: Navy Federal Credit Union (overdraft), order terminated July 1, 2025 https://www.consumerfinance.gov/enforcement/actions/navy-federal-credit-union-overdraft-2024/ link
Consumer Financial Protection Bureau and Federal Financial Institutions Examination Council (2026). Home Mortgage Disclosure Act Data Browser aggregations for Navy Federal Credit Union (legal entity identifier 5493003GQDUH26DNNH17), filing years 2018 to 2025 https://ffiec.cfpb.gov/data-browser/ link
Consumer Reports (2023, December 20). CR urges CFPB to investigate Navy Federal Credit Union for unfair mortgage lending and hold lenders using algorithmic scoring accountable for preventing discrimination https://advocacy.consumerreports.org/press_release/cr-urges-cfpb-to-investigate-navy-federal-credit-union-for-unfair-mortgage-lending-and-hold-lenders-using-algorithmic-scoring-accountable-for-preventing-discrimination/ link
Democratic staff, U.S. House Committee on Financial Services (2025, August 28). Letter to the President and Chief Executive Officer of Navy Federal Credit Union regarding the termination of the 2024 consent order https://democrats-financialservices.house.gov/uploadedfiles/ltr-2-nfcu-08.28.2025.pdf link
National Credit Union Administration (2025, September 4). NCUA Disparate Impact References From Fair Lending Guide and Other Materials https://ncua.gov/newsroom/press-release/2025/ncua-disparate-impact-references-fair-lending-guide-and-other-materials link
National Credit Union Administration (2025, September 4). Removal of Disparate Impact (Letter to Credit Unions 25-CU-04) https://ncua.gov/regulation-supervision/letters-credit-unions-other-guidance/removal-disparate-impact link
National Credit Union Administration, Office of the Chief Economist (2022). Observations on Credit Unions' Mortgage Lending to Minority Borrowers (research note) https://ncua.gov/files/publications/analysis/observations-credit-unions-mortgage-lending-minority-borrowers.pdf link
Office of U.S. Representative Steven Horsford (2024, February). Members of Congress say they're still concerned over racial disparities after meeting with Navy Federal Credit Union CEO https://horsford.house.gov/media/in-the-news/members-of-congress-say-they-re-still-concerned-over-racial-disparities-after-meeting-with-navy-federal-credit-union-ceo link
Oliver and Jacob v. Navy Federal Credit Union (E.D. Va., filed December 17, 2023). Class Action Complaint (pleading; allegations only) https://bencrump.com/wp-content/uploads/2023/12/231217-Oliver-et-al-v-NFCU-Complaint.pdf link
Oliver v. Navy Federal Credit Union, No. 1:23-cv-01731 (E.D. Va.), docket, via CourtListener and the RECAP Archive (HTML docket page returns HTTP 403 to automated clients; verified through the public search interface) https://www.courtlistener.com/docket/68095879/oliver-v-navy-federal-credit-union/ link
Tolan, C., Ash, A., & Marsh, R. (2023, December 14). The nation's largest credit union rejected more than half its Black conventional mortgage applicants. CNN (URL returns HTTP 451 to this environment; every figure corroborated through the Fourth Circuit opinion, the congressional letters and the pleading rather than read directly) https://www.cnn.com/2023/12/14/business/navy-federal-credit-union-black-applicants-invs/index.html link
U.S. Government Publishing Office (2026). USCOURTS-ca4-24-01656-0: Laquita Oliver v. Navy Federal Credit Union (slip opinion) https://www.govinfo.gov/content/pkg/USCOURTS-ca4-24-01656/pdf/USCOURTS-ca4-24-01656-0.pdf link
U.S. Senate Committee on Banking, Housing, and Urban Affairs (2024, January 11). Brown, Colleagues Call for a Review of Navy Federal After Reported Racial Disparities in Mortgage Lending, with the letter to the Department of Housing and Urban Development and the Consumer Financial Protection Bureau https://www.banking.senate.gov/newsroom/majority/brown-colleagues-call-for-a-review-of-navy-federal-after-reported-racial-disparities-in-mortgage-lending link
United States Court of Appeals for the Fourth Circuit (2026, February 9). Oliver v. Navy Federal Credit Union, No. 24-1656 (published opinion, 47 pages) https://www.ca4.uscourts.gov/opinions/241656.P.pdf link
WRAL, carrying the CNN wire (2024, March 23). Navy Federal says external review finds 'non-race factors' explained mortgage approval disparities https://wral.com/story/navy-federal-says-external-review-finds-non-race-factors-explained-mortgage-approval-disparities/21344125 link
model org: ncii_hash_removal_service13
National Center for Missing & Exploited Children, "Take It Down" (minor-focused hash removal service); with the NCMEC service page. https://takeitdown.ncmec.org/ link
StopNCII.org (Revenge Porn Helpline / SWGfL). Service pages: How It Works, Industry Partners, Frequently Asked Questions https://stopncii.org/ link
Thorn, "Safer" (CSAM detection service for platforms). https://safer.io/ link
Federal Trade Commission (2026, May). FTC Begins Enforcing the TAKE IT DOWN Act (press release) https://www.ftc.gov/news-events/news/press-releases/2026/05/ftc-begins-enforcing-take-it-down-act link
Fladgate LLP (2024). UK Government set to strengthen Online Safety Act to combat non-consensual intimate image sharing https://www.fladgate.com/insights/uk-government-set-to-strengthen-online-safety-act-to-combat-non-consensual-intimate-image-sharing link
Google (2025, September 17). Developing a new partnership to combat non-consensual intimate imagery on Search (The Keyword blog) https://blog.google/products/search/stopncii-program-partnership/ link
Hawkes, S., Weinert, C., Almeida, T., & Mehrnezhad, M. (2024). Perceptual Hash Inversion Attacks on Image-Based Sexual Abuse Removal Tools. IEEE Security & Privacy Magazine https://pure.royalholloway.ac.uk/ws/portalfiles/portal/63677133/TiD_OA.pdf link
Internet Watch Foundation. How we assess and remove content https://www.iwf.org.uk/about-us/how-we-remove-content/ link
National Center for Missing & Exploited Children. CyberTipline Data (2025 report overview, including Take It Down volumes) https://www.missingkids.org/gethelpnow/cybertipline/cybertiplinedata link
Osborne Clarke (2026, February). Digital regulation | UK Regulatory Outlook February 2026 https://www.osborneclarke.com/insights/regulatory-outlook-february-2026-digital-regulation link
Prokos, J., Fendley, N., Green, M., Schuster, R., Tromer, E., Jois, T., & Cao, Y. (2023). Squint Hard Enough: Attacking Perceptual Hashing with Adversarial Machine Learning. 32nd USENIX Security Symposium https://www.usenix.org/conference/usenixsecurity23/presentation/prokos link
SWGfL (2025, November 25). StopNCII.org Being Used to Protect 2,000,000 Images Online in the Fight Against Intimate Image Abuse https://swgfl.org.uk/magazine/stopncii-org-being-used-to-protect-2-000-000-images-online-in-the-fight-against-intimate-image-abuse/ link
Zhang and colleagues, Reporting Non-Consensual Intimate Media: An Audit Study of Deepfakes (ACM CSCW 2026; read in the arXiv 2409.12138 preprint version) https://arxiv.org/html/2409.12138v1 link
model org: ncmec_cybertipline_triage18
National Center for Missing & Exploited Children, CyberTipline data. https://www.missingkids.org/cybertiplinedata link
18 U.S.C. section 2258A, Reporting requirements of providers (Legal Information Institute, Cornell Law School) https://www.law.cornell.edu/uscode/text/18/2258A link
Grossman, S., Pfefferkorn, R., Thiel, D., Shah, S., DiResta, R., Perrino, J., Cryst, E., & Stamos, A. (2024, April 22). The Strengths and Weaknesses of the Online Child Safety Ecosystem: Perspectives from Platforms, NCMEC, and Law Enforcement on the CyberTipline and How to Improve It. Stanford Internet Observatory / Cyber Policy Center https://stacks.stanford.edu/file/druid:pr592kc5483/cybertipline-paper-2024-04-22.pdf link
Goggin, B. (2025, May 8). Child exploitation watchdog says Meta encryption led to sharp decrease in tips and reports. NBC News https://www.nbcnews.com/tech/security/child-exploitation-watchdog-says-meta-encryption-led-sharp-decrease-ti-rcna205548 link
National Center for Missing & Exploited Children (2024). In Response to Stanford Internet Observatory Cyber Policy Center's Report (a non-disputing receipt of roughly 300 words; no finding acknowledged, none disputed) https://www.missingkids.org/blog/2024/in-response-to-stanford-internet-observatory-cyber-policy-centers-report link
National Center for Missing & Exploited Children (2025, 2026). CyberTipline Reports by Electronic Service Providers, calendar years 2024 and 2025 https://www.missingkids.org/content/dam/missingkids/pdfs/2025-reports-by-esp.pdf link
National Center for Missing & Exploited Children (2026). The CyberTipline: America's front line against online child sexual exploitation (carried also for a negative: the page describes what analysts do and never says that for a large share of reports the analyst cannot open the file at all) https://www.missingkids.org/blog/2026/the-cybertipline-americas-front-line-against-online-child-sexual-exploitation link
National Center for Missing & Exploited Children (2026). Modernizing the CyberTipline (CyberTipline Modernization Initiative; announced, with no published outcome measurement) https://www.missingkids.org/supportus/cybertipline-modernization link
Newton, C. (2024). The Stanford Internet Observatory is being dismantled. Platformer (carried with Stanford's dispute of the characterisation: the important work of SIO continues under new leadership) https://www.platformer.news/stanford-internet-observatory-shutdown-stamos-diresta-sio/ link
Office of Juvenile Justice and Delinquency Prevention, U.S. Department of Justice. Internet Crimes Against Children Task Force Program, and the FY25 ICAC solicitation (O-OJJDP-2025-172479) https://ojjdp.ojp.gov/programs/internet-crimes-against-children-task-force-program link
Office of Juvenile Justice and Delinquency Prevention, U.S. Department of Justice (2026). CY 2025 Report to the Committees on Appropriations: National Center for Missing and Exploited Children (NCMEC) Transparency (content supplied by NCMEC) https://www.missingkids.org/content/dam/missingkids/pdfs/OJJDP-NCMEC-Transparency-CY-2025.pdf link
Office of U.S. Senator Marsha Blackburn (2025, April 30). Blackburn Launches Inquiry with Tech Companies on Efforts to Protect Kids Online Following Decline in Reports to CyberTipline https://www.blackburn.senate.gov/2025/4/technology/blackburn-launches-inquiry-with-tech-companies-on-efforts-to-protect-kids-online-following-decline-in-reports-to-cybertipline link
Public Law 118-59, Revising Existing Procedures On Reporting via Technology Act (REPORT Act), 7 May 2024 https://www.govinfo.gov/content/pkg/PLAW-118publ59/html/PLAW-118publ59.htm link
State v. Gasper (Wis. 14 January 2026), No. 2023AP2319-CR, and the docket in Gasper v. Wisconsin, No. 25-1191 (Supreme Court of the United States; petition filed 14 April 2026, distributed 17 June 2026 for the 28 September 2026 conference, neither granted nor denied as of 2026-08-28) https://www.supremecourt.gov/search.aspx?filename=/docket/docketfiles/html/public/25-1191.html link
U.S. Senate Committee on the Judiciary (2026, April 9). Grassley Releases New and Disturbing Information on Online Child Exploitation, Presses Tech Giants for Answers (NCMEC's answers to a 16 March 2026 oversight letter, as characterised in the committee's release) https://www.judiciary.senate.gov/press/rep/releases/grassley-releases-new-and-disturbing-information-on-online-child-exploitation-presses-tech-giants-for-answers link
United States v. Ackerman, 831 F.3d 1292 (10th Cir. 2016) (opinion PDF via Justia) https://cases.justia.com/federal/appellate-courts/ca10/14-3265/14-3265-2016-08-05.pdf link
United States v. Lowers, 170 F.4th 134 (4th Cir. 10 March 2026), No. 24-4546 (opinion PDF via Justia) https://cases.justia.com/federal/appellate-courts/ca4/24-4546/24-4546-2026-03-10.pdf link
United States v. Wilson, 13 F.4th 961 (9th Cir. 2021) (opinion PDF, United States Court of Appeals for the Ninth Circuit) https://cdn.ca9.uscourts.gov/datastore/opinions/2021/09/21/18-50440.pdf link
model org: neda_tessa_chatbot15
NPR, An eating disorders chatbot offered dieting advice, raising fears about AI in health (2023) https://www.npr.org/sections/health-shots/2023/06/08/1180838096/an-eating-disorders-chatbot-offered-dieting-advice-raising-fears-about-ai-in-hea link
AI Incident Database, Incident 545: Chatbot Tessa gives unauthorized diet advice to users seeking help for eating disorders (2023) https://incidentdatabase.ai/cite/545/ link
Eliot, Key Lessons Involving Generative AI Mental Health Apps Via That Eating Disorders Chatbot Tessa Which Went Off The Rails And Was Abruptly Shutdown (Forbes, 2023) https://www.forbes.com/sites/lanceeliot/2023/12/13/key-lessons-involving-generative-ai-mental-health-apps-via-that-eating-disorders-chatbot-tessa-which-went-off-the-rails-and-was-abruptly-shutdown/ link
Fitzsimmons-Craft, Chan, Smith, Firebaugh, Fowler, Topooco, DePietro, Wilfley, Taylor, Jacobson, Effectiveness of a chatbot for eating disorders prevention: A randomized clinical trial (International Journal of Eating Disorders, 2022;55(3):343-353; PMID 35274362) https://pubmed.ncbi.nlm.nih.gov/35274362/ link
Harper, A Union Busting Chatbot? Eating Disorders Nonprofit Puts the AI in Retaliation (Labor Notes, 2023) https://www.labornotes.org/blogs/2023/05/union-busting-chatbot-eating-disorders-nonprofit-puts-ai-retaliation link
KFF Health News, What Does a Chatbot Know About Eating Disorders? Users of a Help Line Are About to Find Out (2023) https://kffhealthnews.org/news/article/what-does-a-chatbot-know-about-eating-disorders-users-of-a-help-line-are-about-to-find-out/ link
NPR, National Eating Disorders Association phases out human helpline, pivots to chatbot (2023) https://www.npr.org/sections/health-shots/2023/05/31/1179244569/national-eating-disorders-association-phases-out-human-helpline-pivots-to-chatbo link
Picchi, Eating disorder helpline shuts down AI chatbot that gave bad advice (CBS News, 2023) https://www.cbsnews.com/news/eating-disorder-helpline-chatbot-disabled/ link
Psychiatrist.com, NEDA Suspends AI Chatbot for Giving Harmful Eating Disorder Advice (2023) https://www.psychiatrist.com/news/neda-suspends-ai-chatbot-for-giving-harmful-eating-disorder-advice/ link
The Daily Dot, NEDA's Chatbot Advises People on Weight Loss (2023) https://www.dailydot.com/irl/neda-chatbot-weight-loss/ link
TheWrap (republished on Yahoo), Eating Disorder Chatbot Taken Down After Giving Weight Loss Advice, Nonprofit Blames Bad Actors (2023) https://www.yahoo.com/entertainment/eating-disorder-chatbot-taken-down-164509547.html link
Tolentino, NEDA pulls chatbot after users say it gave harmful dieting tips (NBC News, 2023) https://www.nbcnews.com/tech/neda-pulls-chatbot-eating-advice-rcna87231 link
Wells, Can a chatbot help people with eating disorders as well as another human? (NPR / Michigan Public, 2023) https://www.npr.org/2023/05/24/1177847298/can-a-chatbot-help-people-with-eating-disorders-as-well-as-another-human link
Xiang, Eating Disorder Helpline Fires Staff, Transitions to Chatbot After Unionization (Vice Motherboard, 2023) https://www.vice.com/en/article/eating-disorder-helpline-fires-staff-transitions-to-chatbot-after-unionization/ link
Xiang, Eating Disorder Helpline Disables Chatbot for Harmful Responses After Firing Human Staff (Vice Motherboard, 2023) https://www.vice.com/en/article/eating-disorder-helpline-disables-chatbot-for-harmful-responses-after-firing-human-staff/ link
model org: netherlands_prokid7
Dimitri Tokmetzis (Sargasso), Hoe de politie duizenden risicokinderen produceert (2012) https://sargasso.nl/hoe-de-politie-duizenden-risicokinderen-produceert/ link
DSP-groep for the WODC (Abraham, Buysse, Loef & van Dijk), Pilots ProKid Signaleringsinstrument 12- geevalueerd (2011) https://repository.wodc.nl/handle/20.500.12832/1832 link
Fair Trials, Automating Injustice: The Use of Artificial Intelligence and Automated Decision-Making Systems in Criminal Justice in Europe (2021) https://www.fairtrials.org/app/uploads/2021/11/Automating_Injustice.pdf link
Karolina La Fors, Minor protection or major injustice? Children's rights and digital preventions directed at youth in the Dutch justice system (2015) https://research.utwente.nl/en/publications/minor-protection-or-major-injustice-childrens-rights-and-digital-/ link
Marc Delsing & Ron Scholte (Praktikon), De predictieve validiteit van het vroegsignaleringsinstrument ProKid Plus (2016) https://www.tweedekamer.nl/downloads/document?id=2022D56839 link
Minister of Justice and Security (Tweede Kamer), Antwoorden op Kamervragen over de inzet van voorspellende algoritmes met betrekking tot kinderen, Aanhangsel Handelingen II 2022/23 nr. 1177 (2022) https://zoek.officielebekendmakingen.nl/ah-tk-20222023-1177.html link
Wientjes, Delsing, Cillessen, Janssens & Scholte, Identifying potential offenders on the basis of police records: development and validation of the ProKid risk assessment tool (2017) https://www.emerald.com/insight/content/doi/10.1108/JCRPP-01-2017-0008/full/html link
model org: netherlands_toeslagen13
Amnesty International, Xenophobic machines: Discrimination through unregulated use of algorithms in the Dutch childcare benefits scandal (2021) https://www.amnesty.org/en/documents/eur35/4686/2021/en/ link
Autoriteit Persoonsgegevens, Boete Belastingdienst voor discriminerende en onrechtmatige werkwijze - EUR 2.75 million fine for unlawful discriminatory processing of nationality (2021) https://www.autoriteitpersoonsgegevens.nl/nl/nieuws/boete-belastingdienst-voor-discriminerende-en-onrechtmatige-werkwijze link
Autoriteit Persoonsgegevens, Tax Administration fined for fraud blacklist FSV - EUR 3.7 million fine for the FSV blacklist (2022) https://www.autoriteitpersoonsgegevens.nl/en/current/tax-administration-fined-for-fraud-blacklist link
Autoriteit Persoonsgegevens, Werkwijze Belastingdienst in strijd met de wet en discriminerend - Dutch Data Protection Authority investigation into the processing of applicants nationality (2020) https://autoriteitpersoonsgegevens.nl/nl/nieuws/werkwijze-belastingdienst-strijd-met-de-wet-en-discriminerend link
KPMG, Analyse van het risicoclassificatiemodel Toeslagen (Kamerstuk 31066 nr. 1008) (2022) https://zoek.officielebekendmakingen.nl/kst-31066-1008.html link
NOS Nieuws, De Toeslagenaffaire: van een miljoenen- naar een miljardenoperatie - recovery cost from a EUR 310 million budget to over EUR 7.2 billion (2024) https://nos.nl/artikel/2503966-de-toeslagenaffaire-van-een-miljoenen-naar-een-miljardenoperatie link
NOS, Herstel toeslagenaffaire dreigt ongekende strop te worden: nog 5 miljard extra - internal estimates up to about EUR 14 billion (2024) https://nos.nl/artikel/2520340-herstel-toeslagenaffaire-dreigt-ongekende-strop-te-worden-nog-5-miljard-extra link
PwC, Onderzoek gebruik risicoscores van het risicoclassificatiemodel (2023) https://www.rijksoverheid.nl/documenten/2023/06/01/pwc-rapportage-onderzoek-gebruik-risicoscores-van-het-risicoclassificatie-model link
Rechtspraak, Onderzoek naar uithuisplaatsing kinderen van toeslagenouders afgerond - Raad voor de rechtspraak (2025) https://www.rechtspraak.nl/Organisatie-en-contact/Organisatie/Raad-voor-de-rechtspraak/Nieuws/Paginas/Onderzoek-naar-uithuisplaatsing-kinderen-van-toeslagenouders-afgerond.aspx link
Rijksoverheid, Alle gedupeerde ouders hebben de integrale beoordeling doorlopen (2026) https://www.rijksoverheid.nl/actueel/nieuws/2026/02/12/alle-gedupeerde-ouders-hebben-de-integrale-beoordeling-doorlopen link
Statistics Netherlands (CBS), Actualisatie uithuisplaatsingen toeslagenaffaire 2015 t/m juni 2022 (2022) https://www.cbs.nl/nl-nl/maatwerk/2022/48/actualisatie-uithuisplaatsingen-toeslagenaffaire-2015-t-m-juni-2022 link
Tweede Kamer der Staten-Generaal, Ongekend onrecht - eindverslag Parlementaire ondervragingscommissie Kinderopvangtoeslag (2020) https://www.tweedekamer.nl/sites/default/files/atoms/files/20201217_eindverslag_parlementaire_ondervragingscommissie_kinderopvangtoeslag.pdf link
Wikipedia, Dutch childcare benefits scandal (2026) https://en.wikipedia.org/wiki/Dutch_childcare_benefits_scandal link
model org: nevada_detr_genai_appeals5
The Nevada Independent (2025, July 22), Nevada will use AI for unemployment appeals; some lawmakers are skeptical (DETR / Google) https://thenevadaindependent.com/article/nevada-will-use-ai-for-unemployment-appeals-some-lawmakers-are-skeptical link
Engadget (Will Shanklin), Nevada will use Google AI to process a backlog of unemployment cases (2024) https://www.engadget.com/ai/nevada-will-use-google-ai-to-process-a-backlog-of-unemployment-cases-202718427.html link
Fordham Intellectual Property, Media and Entertainment Law Journal (Dawn Edelman), Speed, Accuracy, and Risk: Nevada's Use of Artificial Intelligence in Unemployment Claims Appeals (2024) http://www.fordhamiplj.org/2024/10/07/speed-accuracy-and-risk-nevadas-use-of-artificial-intelligence-in-unemployment-claims-appeals/ link
The Markup (Todd Feathers, via Gizmodo), Google's AI Will Help Decide Whether Unemployed Workers Get Benefits (2024) https://gizmodo.com/googles-ai-will-help-decide-whether-unemployed-workers-get-benefits-2000496215 link
The Nevada Independent (Eric Neugeboren), Nevada agencies eye artificial intelligence to speed jobless claims, DMV queries (2024) https://thenevadaindependent.com/article/nevada-agencies-eye-artificial-intelligence-to-speed-jobless-claims-dmv-queries link
model org: nj_ai_assistant14
InnovateUS, Responsible AI for Public Professionals: Using Generative AI at Work (course page) (2024) https://innovate-us.org/course/responsible-ai-for-public-professionals-using-generative-ai-at-work/ link
New Jersey Department of Labor and Workforce Development, New Jersey Honored by US Digital Response for Leading AI Solutions to Improve Residents' Access to Critical Benefit Programs (press release) (2025) https://www.nj.gov/labor/lwdhome/press/2025/2025122_USDR.shtml link
NJ Office of Information Technology and New Jersey Cybersecurity and Communications Integration Cell, Joint Circular 25-OIT-001: State of New Jersey Guidance on Responsible Use of Generative AI (2025) https://nj.gov/it/docs/ps/25-OIT-001-State-of-New-Jersey-Guidance-on-Responsible-Use-of-Generative-AI.pdf link
NJ Office of Innovation, Launched one of the nation's first AI tools specifically built for State employees (2024 Impact Report) (2024) https://innovation.nj.gov/impact-report/2024/ai-assistant/ link
NJ Office of Innovation, New Jersey Upgrades its AI Assistant for State Workers (2026) https://innovation.nj.gov/blog/2026-03-24-new_jersey_upgrades_its_ai_assistant_for_state_workers/ link
NJ Office of Innovation, NJ AI Assistant (project page) (2026) https://innovation.nj.gov/projects/ai-assistant/ link
NJ Office of Innovation, On First Anniversary, GenAI Tool is Helping Thousands of Public Sector Professionals (2025) https://innovation.nj.gov/blog/2025-07-17-aiassistantanniversary/ link
Office of the Governor of New Jersey, Governor Murphy Unveils AI Tool For State Employees and Training Course For Responsible Use (press release, archived by the NJ State Library) (2024) https://dspace.njstatelib.org/server/api/core/bitstreams/45e47e52-85a5-46be-a670-ed97aabb58dd/content link
Route Fifty, How New Jersey's AI assistant saves the state time and money (2025) https://www.route-fifty.com/artificial-intelligence/2025/08/how-new-jerseys-ai-assistant-saves-state-time-and-money/407538/ link
Sofi, State AI Rollouts Are Outrunning Their Own Governance (TechPolicy.Press) (2026) https://www.techpolicy.press/state-ai-rollouts-are-outrunning-their-own-governance/ link
State of New Jersey AI Task Force, New Jersey AI Task Force Report to the Governor (2024) https://innovation.nj.gov/news/NJ-AI-Task-Force-Report.pdf link
StateScoop, New Jersey launches generative AI assistant and training tool for state employees (2024) https://statescoop.com/new-jersey-ai-assistant-training-tool-state-employees/ link
StateScoop, New Jersey releases upgraded AI assistant for state employees (2026) https://statescoop.com/new-jersey-releases-upgraded-ai-assistant-for-state-employees/ link
US Digital Response, Social safety net 2.0: how New Jersey is forging a new path with language access and generative AI (2025) https://www.usdigitalresponse.org/resources/social-safety-net-2-0-how-new-jersey-is-forging-a-new-path-with-language-access-and-generative-ai link
model org: nl_syri9
AlgorithmWatch, How Dutch activists got an invasive fraud detection algorithm banned (Automating Society Report 2020: Netherlands) (2020) https://algorithmwatch.org/en/syri-netherlands-algorithm/ link
District Court of The Hague, NJCM and FNV v. The State of the Netherlands (SyRI), ECLI:NL:RBDHA:2020:1878 (English translation; Dutch original ECLI:NL:RBDHA:2020:865) (2020) https://www.escr-net.org/caselaw/2020/nederlands-juristen-comite-voor-mensenrechten-et-al-v-netherlands-eclinlrbdha20201878/ link
FNV, Rotterdamse wijk in actie tegen falend fraudesysteem (Rotterdam neighbourhood takes action against a failing fraud system) (2019) https://www.fnv.nl/nieuwsbericht/sectornieuws/uitkeringsgerechtigden/2019/07/rotterdamse-wijk-in-actie-tegen-syri link
PONT Data&Privacy (privacy-web.nl), SyRI: Algorithm that identifies citizens as high fraud risk (2019) https://privacy-web.nl/en/artikelen/syri-algoritme-dat-burgers-aanmerkt-als-hoog-frauderisico/ link
Privacy First, Burgerrechtencoalitie: Eerste Kamer moet datasurveillancewet 'Super SyRI' afwijzen (Civil-rights coalition: the Senate must reject the 'Super SyRI' data-surveillance law) (2022) https://privacyfirst.nl/aandachtsvelden/wetgeving/item/1244-burgerrechtencoalitie-eerste-kamer-moet-datasurveillancewet-super-syri-afwijzen.html link
PrivacyNieuws.nl, Controversiele gegevensuitwisselingswet WGS treedt op 1 maart 2025 in werking (Controversial WGS data-sharing law enters into force 1 March 2025) (2024) https://privacynieuws.nl/nieuwsoverzicht/binnenlands-nieuws/politiek-en-overheid/controversi%C3%ABle-gegevensuitwisselingswet-wgs-treedt-op-1-maart-2025-in-werking.html link
Public Interest Litigation Project (PILP-NJCM), System Risk Indication (SyRI) - dossier (2020) https://pilp.nu/en/dossier/system-risk-indication-syri/ link
UN Office of the High Commissioner for Human Rights, Landmark ruling by Dutch court stops government attempts to spy on the poor - UN expert (2020) https://www.ohchr.org/en/press-releases/2020/02/landmark-ruling-dutch-court-stops-government-attempts-spy-poor-un-expert link
van Bekkum, Marvin and Zuiderveen Borgesius, Frederik, Digital welfare fraud detection and the Dutch SyRI judgment, European Journal of Social Security 23(4):323-340 (2021) https://journals.sagepub.com/doi/10.1177/13882627211031257 link
model org: nyc_acs_qa_risk_algorithm8
Columbia University Data Science Institute, From Data to Intervention: Using AI to Prevent Harm in NYC's Child Welfare System (2025) https://datascience.columbia.edu/news/2025/when-every-number-is-a-life-using-ai-to-prevent-harm-in-nycs-child-welfare-system/ link
Lecher, The NYC Algorithm Deciding Which Families Are Under Watch for Child Abuse (The Markup, 2025) https://themarkup.org/investigations/2025/05/20/the-nyc-algorithm-deciding-which-families-are-under-watch-for-child-abuse link
New York City Department of Investigation, Access Denied: Challenges to DOI's Oversight of the City's Child Welfare System (Release 10-2026) (2026) https://www.nyc.gov/assets/doi/reports/pdf/2026/10ACSReport.Release05.05.2026FINAL.pdf link
New York State Comptroller, New York City Office of Technology and Innovation: Artificial Intelligence Governance (Report 2021-N-10) (2023) https://www.osc.ny.gov/files/state-agencies/audits/pdf/sga-2023-21n10.pdf link
Racism and Technology Center, New York City uses a secret Child Welfare Algorithm (2025) https://racismandtechnology.center/2025/07/02/new-york-city-uses-a-secret-child-welfare-algorithm/ link
StateScoop, New York City Council passes landmark AI oversight package (2025) https://statescoop.com/ny-city-council-passes-landmark-ai-oversight-package/ link
Zhao, NYC Lets AI Gamble with Child Welfare (Electronic Frontier Foundation, 2025) https://www.eff.org/deeplinks/2025/06/nyc-lets-ai-gamble-child-welfare link
New York City Office of Technology and Innovation, Agency Compliance Reporting of Algorithmic Tools Calendar Year 2025 final version dated March 27 2026, Department of Social Services entry for the Homebase Risk Assessment Questionnaire (2026) https://www.nyc.gov/assets/oti/downloads/pdf/reports/LL35%20Report%202025%20-%20Final%20-%202026-03-27.pdf link
model org: nyc_mycity_chatbot8
OECD.AI Incidents Monitor, NYC MyCity Chatbot Gives Dangerous, Illegal Advice to Businesses (2024) https://oecd.ai/en/incidents/2024-03-29-3dce link
The Markup, NYC's AI chatbot tells businesses to break the law (2024); OECD AI incident https://themarkup.org/artificial-intelligence/2024/03/29/nycs-ai-chatbot-tells-businesses-to-break-the-law link
City and State New York (Annie McDonough), Matt Fraser still wants to expand MyCity and AI chatbot (2025) https://www.cityandstateny.com/personality/2025/03/matt-fraser-still-wants-expand-mycity-and-ai-chatbot/403899/ link
City of New York, MyCity Chatbot Beta Test Ended Notice (2026) https://www.nyc.gov/main/error/chatbot-maintenance link
Office of the New York City Comptroller (Brad Lander), Audit Report on the New York City Office of Technology and Innovation's MyCity System (2025) https://comptroller.nyc.gov/reports/audit-report-on-the-new-york-city-office-of-technology-and-innovations-mycity-system/ link
Reuters (Jonathan Allen), New York City defends AI chatbot that advised entrepreneurs to break laws (2024) https://finance.yahoo.com/news/1-york-city-defends-ai-011454323.html link
The Markup (Colin Lecher and Katie Honan), Mamdani to Kill the NYC AI Chatbot We Caught Telling Businesses to Break the Law (2026) https://themarkup.org/artificial-intelligence/2026/01/30/mamdani-to-kill-the-nyc-ai-chatbot-we-caught-telling-businesses-to-break-the-law link
The Markup and THE CITY, Malfunctioning NYC AI Chatbot Still Active Despite Widespread Evidence It's Encouraging Illegal Behavior (2024) https://themarkup.org/artificial-intelligence/2024/04/02/malfunctioning-nyc-ai-chatbot-still-active-despite-widespread-evidence-its-encouraging-illegal-behavior link
model org: nyc_shelter_entry_prediction17
New York City Office of Technology and Innovation, Agency Compliance Reporting of Algorithmic Tools Calendar Year 2025 final version dated March 27 2026, Department of Social Services entry for the Homebase Risk Assessment Questionnaire (2026) https://www.nyc.gov/assets/oti/downloads/pdf/reports/LL35%20Report%202025%20-%20Final%20-%202026-03-27.pdf link
Farrell DC, Kuebris A, Parulkar A, Preda M, Toledo M, Reassessing Measures of Risk for Homelessness Among Families with Children in New York City, Cities, provider hosted manuscript (2023) https://www.helpusa.org/wp-content/uploads/2023/01/Reassessing-Measures-of-Risk-for-Homelessness-Among-Families-with-Children-in-New-York-City.pdf link
Goodman S, Messeri P, O'Flaherty B, Homelessness prevention in New York City on average it works, Journal of Housing Economics 31 (2016) https://pmc.ncbi.nlm.nih.gov/articles/PMC4770906/ link
Institute for Children Poverty and Homelessness, From Local Pilot to National Model HomeBase at 20 Years and Its Impact on Housing Insecure Families in New York City (2024) https://www.icph.org/reports/from-local-pilot-to-national-model-homebase-at-20-years-and-its-impact-on-housing-insecure-families-in-nyc/ link
Mullen EJ, Ghesquiere A, Dinan K, Richard K, Periodic Evaluations of Risk Assessments Identifying Families for Homelessness Prevention Services, Housing Policy Debate 32 6, accepted manuscript hosted by the New York City Department of Social Services Office of Research and Policy Innovation (2022) https://www.nyc.gov/assets/hra/downloads/pdf/about/DSS-Resource-Corner/NYCDSS-ORPI-RAQ-Housing-Policy-Debate-Accepted-Manuscript-2022.pdf link
New York City Council Committee on Technology, Local Law 35 reporting on algorithmic tools, oversight hearing transcript of October 28 2024 (2024) https://citymeetings.nyc/city-council/2024-10-28-0100-pm-committee-on-technology/chapter/local-law-35-reporting-on-algorithmic-tools link
New York City Council, Local Law 35 of 2022 (Administrative Code section 3-119.5, annual agency reporting on algorithmic tools), certified City Clerk text (2022) https://intro.nyc/local-laws/2022-35 link
New York City Department of Homeless Services, Homebase Frequently Asked Questions, program page (2025) https://www.nyc.gov/site/dhs/prevention/homebase/homebase-faq.page link
New York City Office of Technology and Innovation, Agency Compliance Reporting of Algorithmic Tools Calendar Year 2022, Department of Social Services entry for the Homebase Risk Assessment Questionnaire (2023) https://www.nyc.gov/assets/oti/downloads/pdf/reports/2022-algorithmic-%20tools-reporting.pdf link
New York City Office of Technology and Innovation, Agency Compliance Reporting of Algorithmic Tools Calendar Year 2024, Department of Social Services entry for the Homebase Risk Assessment Questionnaire (2025) https://www.nyc.gov/assets/oti/downloads/pdf/reports/2024-algorithmic-tools-report.pdf link
New York City Office of Technology and Innovation, Algorithmic Tools Calendar Year 2023 updated version effective March 2024, Department of Social Services entry marked Updated in 2023 Yes with the register amendment note (2024) https://www.nyc.gov/assets/oti/downloads/pdf/reports/2023-algorithmic-tools-reporting-updated.pdf link
Office of the New York City Comptroller, Audit Report on the Department of Homeless Services Monitoring of the Homebase Program MG12-125A (2013) https://comptroller.nyc.gov/reports/audit-report-on-the-department-of-homeless-services-monitoring-of-the-homebase-program/ link
Office of the New York City Comptroller, Comptroller Stringer Audit Reveals Weak City Oversight of the 53 Million Dollar Homebase Homelessness Prevention Program, audit of the Human Resources Administration (2020) https://comptroller.nyc.gov/newsroom/comptroller-stringer-audit-reveals-weak-city-oversight-of-53-million-homebase-homelessness-prevention-program/ link
Office of the New York State Comptroller, Administration of the CityFHEPS Program for Department of Social Services Homebase Clients, Audit 2023-N-8 (2026) https://www.osc.ny.gov/state-agencies/audits/2026/01/07/administration-cityfheps-program-department-social-services-homebase-clients link
Rolston H, Geyer J, Locke G, Evaluation of the Homebase Community Prevention Program Final Report, Abt Associates for the New York City Department of Homeless Services (2013) https://www.abtglobal.com/sites/default/files/migrated_files/cf819ade-6613-4664-9ac1-2344225c24d7.pdf link
Shinn M, Greer AL, Bainbridge J, Kwon J, Zuiderveen S, Efficient Targeting of Homelessness Prevention Services for Families, American Journal of Public Health 103 S2 (2013) https://pmc.ncbi.nlm.nih.gov/articles/PMC3969118/ link
YES! Magazine, This New York Program Is Getting Ahead of Homelessness (2020) https://www.yesmagazine.org/economy/2020/07/02/new-york-city-homeless-prevention link
model org: nyc_teenspace_talkspace22
Chalkbeat New York, Advocates question privacy protocols of NYC teen teletherapy program (2024) https://www.chalkbeat.org/newyork/2024/09/10/privacy-advocates-raise-concerns-free-teletherapy-teens-data/ link
Chalkbeat New York, I do text-based therapy with NYC teens. Here is what I am seeing (2024) https://www.chalkbeat.org/newyork/2024/11/14/nyc-teenspace-talkspace-here-is-how-i-approach-text-based-therapy/ link
Chalkbeat New York, NYC launches free teletherapy for teens to combat COVID mental health crisis (2023) https://www.chalkbeat.org/newyork/2023/11/15/nyc-launches-free-online-therapy-for-teens/ link
Chalkbeat New York, Six months in, NYC free online therapy platform for teens has seen 7,000 signups (2024) https://www.chalkbeat.org/newyork/2024/05/23/thousands-of-teens-sign-up-for-free-online-therapy-talkspace/ link
ClassAction.org, Talkspace Lawsuit Claims Therapy Website Secretly Shares User Data with TikTok (2024) https://www.classaction.org/news/talkspace-lawsuit-claims-therapy-website-secretly-shares-user-data-with-tiktok link
Fierce Healthcare, Talkspace inks 26M dollar contract with NYC to provide free mental health services to teens (2023) https://www.fiercehealthcare.com/digital-health/talkspace-inks-26m-contract-nyc-provide-free-mental-health-services-teens link
Gizmodo, Teen Mental Health App Sent Kids' Data Straight to TikTok (2025) https://gizmodo.com/teen-mental-health-app-sent-kids-data-straight-to-tiktok-2000557615 link
K-12 Dive, 26M dollar Talkspace contract with NYC stirs student data privacy concerns (2024) https://www.k12dive.com/news/talkspace-nyc-data-privacy-teenspace/727070/ link
New York City Department of Health and Mental Hygiene, Letter to the Parent Coalition for Student Privacy, NYCLU and AI for Families re: Teenspace Program (2024) https://studentprivacymatters.org/wp-content/uploads/2025/01/DOHMH-Teenspace-Letter-12.18.2024-003.pdf link
New York City Department of Health and Mental Hygiene, NYC Teenspace program page and FAQ for Parents and Guardians (2026) https://www.nyc.gov/site/doh/health/health-topics/teenspace.page link
NYC Office of the Mayor, Mayor Adams and DOHMH Commissioner Dr. Vasan Launch NYC Teenspace, a Tele-mental Health Service for NYC Teens (2023) https://www.nyc.gov/office-of-the-mayor/news/869-23/mayor-adams-dohmh-commissioner-dr-vasan-launch-teenspace-tele-mental-health-service-nyc link
NYC Office of the Mayor, Mayor Adams Celebrates Early Success of NYC Teenspace (2024) https://www.nyc.gov/office-of-the-mayor/news/410-24/mayor-adams-celebrates-early-success-nyc-teenspace-free-tele-mental-health-service-nyc link
Parent Coalition for Student Privacy, Continuing Teenspace privacy violations, despite assurances from city (2025) https://studentprivacymatters.org/continuing-teenspace-privacy-violations-despite-assurances-from-city/ link
Parent Coalition for Student Privacy, Council hearings and testimony on student mental health and Teenspace (2025) https://studentprivacymatters.org/hearings-and-testimony-on-student-mental-health/ link
Parent Coalition for Student Privacy, Privacy concerns with NYC student use of the Teenspace online counseling service (2024) https://studentprivacymatters.org/privacy-concerns-about-nycs-promotion-of-the-teenspace-online-counseling-service/ link
Parent Coalition for Student Privacy, Video on continuing Talkspace violations of NYC teen privacy (2025) https://studentprivacymatters.org/watch-our-new-video-about-talkspace-continuing-violations-of-nyc-teen-privacy/ link
PR Newswire and Universal Health Services, Inc., Universal Health Services, Inc. to Acquire Talkspace, Inc. (2026) https://www.prnewswire.com/news-releases/universal-health-services-inc-to-acquire-talkspace-inc-302708096.html link
Proof News, Woman Talkspace Therapy App Sessions Exposed in Court (2026) https://www.proofnews.org/womans-talkspace-therapy-app-sessions-exposed-in-court/ link
STAT News, Talkspace to be acquired for 835 million dollars by mental health services giant (2026) https://www.statnews.com/2026/03/09/talkspace-to-be-acquired-for-835-million-by-mental-health-services-giant/ link
Talkspace, Inc. via Business Wire, Proprietary AI Algorithm Alerts Therapists to Suicide Risk in Patients Utilizing the Talkspace Platform (2023) https://www.businesswire.com/news/home/20230912608879/en/Proprietary-AI-Algorithm-Alerts-Therapists-to-Suicide-Risk-in-Patients-Utilizing-the-Talkspace-Platform link
Talkspace, Inc., Official Statement: Talkspace to Power NYC Teenspace (2023) https://investors.talkspace.com/news-releases/news-release-details/official-statement-talkspace-power-nyc-teenspace-groundbreaking link
The Motley Fool, Talkspace TALK Q4 2025 Earnings Call Transcript (2026) https://www.fool.com/earnings/call-transcripts/2026/02/19/talkspace-talk-q4-2025-earnings-call-transcript/ link
model org: nz_msd_prm11
ANZSOG, Governing by Algorithm? Child Protection in Aotearoa New Zealand (2022) https://anzsog.edu.au/insights/governing-by-algorithm-child-protection-in-aotearoa-new-zealand link
Dare, Predictive Risk Modelling and Child Maltreatment: An Ethical Review (Ministry of Social Development, 2013) https://www.msd.govt.nz/documents/about-msd-and-our-work/publications-resources/research/predictive-modelling/00-predicitve-risk-modelling-and-child-maltreatment-an-ethical-review.pdf link
Keddell, The ethics of predictive risk modelling in the Aotearoa/New Zealand child welfare context: Child abuse prevention or neo-liberal tool? (Critical Social Policy, 2015) https://journals.sagepub.com/doi/abs/10.1177/0261018314543224 link
Mordaunt, Child protection workers are under pressure in NZ. Can predictive modelling help? (The Conversation, 2026) https://theconversation.com/child-protection-workers-are-under-pressure-in-nz-can-predictive-modelling-help-278298 link
New Zealand Family Violence Clearinghouse (VINE), MSD trials Predictive Risk Modelling (2015) https://vine.org.nz/news/msd-trials-predictive-risk-modelling link
NZ Herald, Anne Tolley scraps 'lab rat' study on children (2015) https://www.nzherald.co.nz/nz/anne-tolley-scraps-lab-rat-study-on-children/C7GIGYW2467HG327FKXFRJDPEM/ link
Otago Daily Times, Call to stop child abuse risk modelling study (2015) https://www.odt.co.nz/news/national/call-stop-child-abuse-risk-modelling-study link
Radio New Zealand, Child abuse risk study 'ethically flawed' (2015) https://www.rnz.co.nz/news/national/280069/child-abuse-risk-study-'ethically-flawed' link
Vaithianathan, Maloney, Putnam-Hornstein, Jiang, Children in the Public Benefit System at Risk of Maltreatment: Identification Via Predictive Modeling (American Journal of Preventive Medicine, 2013) https://csda.aut.ac.nz/__data/assets/pdf_file/0019/11926/children-in-the-public-benefit-system-at-risk-of-maltreatment1.pdf link
Vaithianathan et al., Children in the Public Benefit System at Risk of Maltreatment (Am J Prev Med 2013;45(3):354-359, abstract; blocks automated fetch, resolves in browser) https://www.sciencedirect.com/science/article/abs/pii/S0749379713003449 link
model org: obfuscated_ad_triage8
International Labour Organization, Walk Free and International Organization for Migration, Global Estimates of Modern Slavery: Forced Labour and Forced Marriage (2022) https://www.ilo.org/publications/major-publications/global-estimates-modern-slavery-forced-labour-and-forced-marriage link
Marinus Analytics, "Traffic Jam" (investigative triage product page). https://www.marinusanalytics.com/traffic-jam link
Spotlight (escort-advertisement triage tooling), operated by Canary NGO; formerly a Thorn programme. https://spotlight.ngo link
Davis, P., Spotlight on AI: Finding hidden trafficking victims, National Center for Missing & Exploited Children (20 March 2025) https://www.missingkids.org/blog/2025/spotlight-on-ai-finding-hidden-trafficking-victims link
Runyon, N., AI puts Spotlight on victim identification in fight against domestic minor sex trafficking, Thomson Reuters Institute (24 January 2025) https://www.thomsonreuters.com/en-us/posts/human-rights-crimes/spotlight-trafficking-victim-identification/ link
Snow, M., Written Testimony, Executive Director of Child Sex Trafficking Programs, National Center for Missing & Exploited Children, before the U.S. House Oversight and Government Reform Committee, Subcommittee on Cybersecurity, Information Technology, and Government Innovation, hearing 'Using Modern Tools to Counter Human Trafficking' (10 December 2025) https://oversight.house.gov/wp-content/uploads/2025/12/Snow-Written-Testimony.pdf link
Thorn, A new chapter for Spotlight and Thorn's continued commitment to child safety (10 May 2024) https://www.thorn.org/blog/a-new-chapter-for-spotlight-and-thorns-continued-commitment-to-child-safety/ link
U.S. House Committee on Oversight and Government Reform, Hearing Wrap Up: Technology Can Help Law Enforcement Identify and Protect Human Trafficking Victims (December 2025) https://oversight.house.gov/release/hearing-wrap-up-technology-can-help-law-enforcement-identify-and-protect-human-trafficking-victims link
model org: odmap_overdose_spike_alerts11
Allen, Cohen-Serrins, ODMAP: Stakeholder Perspectives on a Novel Public Health and Public Safety Overdose Surveillance System (Journal of Public Health Management and Practice, 2024;30(6):E329-E334) https://pubmed.ncbi.nlm.nih.gov/39078392/ link
Legislative Analysis and Public Policy Association, ODMAP and Protected Health Information Under HIPAA: Guidance Document (funded by ONDCP, 2022) https://www.odmap.org/Content/docs/ODMAP-and-Protected-Health-Information-Under-HIPAA-Guidance-Document.pdf link
National HIDTA Assistance Center, ODMAP: Overdose Detection Mapping Application Program (HIDTA Program, hidtaprogram.org, 2025) https://www.hidtaprogram.org/odmap.php link
Syvertsen, Looking into the black mirror of the overdose crisis: Assessing the harms of collaborative surveillance technologies in the United States response (Medical Anthropology Quarterly, 2025;39(1):e12875) https://pubmed.ncbi.nlm.nih.gov/39145768/ link
Washington/Baltimore HIDTA, ODMAP Operating Policies and Procedures (odmap.org, Rev. Sept 2022) https://www.odmap.org/Content/docs/training/general-info/ODMAP-Policies-and-Procedures.pdf link
Washington/Baltimore HIDTA, ODMAP Training Manual (odmap.org, October 2025) https://www.odmap.org/Content/docs/training/general-info/ODMAP-Training-Manual.pdf link
Washington/Baltimore HIDTA, ODMAP 2025 Annual Report (odmap.org, 2026) https://www.odmap.org/Content/docs/ODMAP-Annual-Report-2025.pdf link
Washington/Baltimore HIDTA, ODMAP: Overdose Detection Mapping Application Program (odmap.org, 2026) https://www.odmap.org/ link
Washington/Baltimore HIDTA, Spike Alerts (ODMAP Resources, odmap.org, 2026) https://www.odmap.org/Resources/SpikeAlerts link
Washington/Baltimore HIDTA, ODMAP Spike Alert Overview (odmap.org, 2026) https://www.odmap.org/Content/docs/training/general-info/ODMAP-Spike-Alert-Overview.pdf link
Saba, S., & Leibowitz, G. (2026). AI in Substance Use and Addiction Prevention. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. Open access, CC BY 4.0 https://doi.org/10.1007/978-3-032-18443-6_11 DOI
model org: oportun_collections_machine20
Oportun Financial Corporation (2026, February 27). Annual Report on Form 10-K for the fiscal year ended December 31, 2025 https://www.sec.gov/Archives/edgar/data/1538716/000153871626000015/oprt-20251231.htm link
Banking Dive (2021, October 11). LMI lender Oportun withdraws OCC banking charter application https://www.bankingdive.com/news/lmi-lender-oportun-withdraws-occ-banking-charter-application/607975/ link
California Department of Financial Protection and Innovation. New Requirements for Licensees Making Consumer Loans of $2,500 to $10,000 (California Financing Law), implementing AB 539, the Fair Access to Credit Act https://dfpi.ca.gov/regulated-industries/important-notices/new-requirements-for-licensees-making-consumer-loans-of-2500-to-10000-california-financing-law/ link
Center for Responsible Lending (2022, February). Oportun: History of Abusive Debt Collection Practices https://www.responsiblelending.org/sites/default/files/nodes/files/research-publication/crl-oportun-abusive-debt-mar2022.pdf link
Center for Responsible Lending (Barnard, J., Sidhu, K., & Torres, M.) (2021, March). Suing-to-Intimidate: New Evidence Confirms that Oportun Abuses and Intimidates Families in Court to Collect Small-Dollar Loan Debts in California Courts (Data Point) https://www.responsiblelending.org/sites/default/files/nodes/files/research-publication/crl-oportun-suing-to-intimidate-mar2021.pdf link
Community Development Financial Institutions Fund, U.S. Department of the Treasury (2026). List of Currently Certified CDFIs (certified CDFIs as of August 14, 2026) https://www.cdfifund.gov/programs-training/certification/cdfi link
Oportun Financial Corporation (2020, July 28). Oportun to cap new loan originations at an 'all-in' 36% APR (press release) https://investor.oportun.com/news-events/press-releases/detail/71/oportun-to-cap-new-loan-originations-at-an-all-in-36 link
Oportun Financial Corporation (2021, February 23). Annual Report on Form 10-K for fiscal year 2020 https://www.sec.gov/Archives/edgar/data/1538716/000153871621000030/oprt-20201231.htm link
Oportun Financial Corporation (2021, October 8). Oportun provides an update on its bank charter application https://oportun.com/news/oportun-provides-an-update-on-its-bank-charter-application/ link
Oportun Financial Corporation (2022, March 1). Annual Report on Form 10-K for fiscal year 2021 https://www.sec.gov/Archives/edgar/data/1538716/000153871622000019/oprt-20211231.htm link
Oportun Financial Corporation (2023, March 14). Annual Report on Form 10-K for fiscal year 2022 https://www.sec.gov/Archives/edgar/data/1538716/000153871623000035/oprt-20221231.htm link
Oportun Financial Corporation (2023, March 28). Oportun Informed by Consumer Financial Protection Bureau that it has Concluded its Investigation of Oportun and Will Not Recommend any Enforcement Action (press release furnished on Form 8-K) https://www.sec.gov/Archives/edgar/data/1538716/000153871623000053/march28pressrelease.htm link
Oportun Financial Corporation (2023, May 10). Quarterly Report on Form 10-Q for the quarter ended March 31, 2023 https://www.sec.gov/Archives/edgar/data/1538716/000153871623000073/oprt-20230331.htm link
Oportun Financial Corporation (2026, January 21). Oportun Announces CEO Succession Plan (press release) https://investor.oportun.com/news-events/press-releases/detail/180/oportun-announces-ceo-succession-plan link
ProPublica (2020, August 31). How We Found Out How Many Debt Collection Lawsuits Oportun Inc. Filed During the Pandemic (methodology note) https://www.propublica.org/article/how-we-found-out-how-many-debt-collection-lawsuits-oportun-inc-filed-during-the-pandemic link
ProPublica with The Texas Tribune (Collier, K., & Larson, R.) (2021). A Lender Sued Thousands of Lower-Income Latinos During the Pandemic. Now It Wants to Be a National Bank. https://www.propublica.org/article/a-lender-sued-thousands-of-lower-income-latinos-during-the-pandemic-now-it-wants-to-be-a-national-bank link
ProPublica, co-published with The Texas Tribune (Collier, K., Larson, R., & Trevizo, P.) (2020, August 31). The Loan Company That Sued Thousands of Low-Income Latinos During the Pandemic https://www.propublica.org/article/the-loan-company-that-sued-thousands-of-low-income-latinos-during-the-pandemic link
The Guardian (Hosseini, R.) (2020, August 2). Exclusive: the litigious debt collectors targeting Latinos during a pandemic https://www.theguardian.com/us-news/2020/aug/02/oportun-loans-lawsuits-latino-small-claims-california link
The Texas Tribune, co-published with ProPublica (2020, August 31). Oportun filed nearly 10,000 lawsuits this year against lower-income Texans https://www.texastribune.org/2020/08/31/texas-oportun-lender-lawsuits/ link
Woodstock Institute (2020, December 23). Our Statement on Oportun's Application to Become a National Bank (advocacy statement opposing the application) https://woodstockinst.org/press-release/statement-oportun-bank-application/ link
model org: optn_egfr_race_correction12
Healio Nephrology (2025, November 3). Race-neutral eGFR equation affects wait times, increasing transplants for Black patients https://www.healio.com/news/nephrology/20251103/raceneutral-egfr-equation-affects-wait-times-increasing-transplants-for-black-patients link
HRSA / OPTN (2023, December 4). Early monitoring report shows Black kidney candidates are receiving waiting time modifications after implementation of new policies https://www.hrsa.gov/es/node/30440 link
HRSA / OPTN (2024, May 8). Over 14,700 waiting time modifications completed for Black kidney patients one year after policy implementation https://www.hrsa.gov/optn/news-events/news/over-14700-waiting-time-modifications-completed-black-kidney-patients-one-year-after-policy-implementation link
HRSA / OPTN, Minority Affairs Committee (2025). Monitor Ongoing eGFR Modification Policy Requirements (policy notice, update to OPTN Policy 3.7.D) https://www.hrsa.gov/sites/default/files/hrsa/optn/optn-website_monitor-ongoing-egfr-modification-policy-requirementsupdated.pdf link
HRSA / OPTN. Understanding Race & eGFR (patient resources) https://www.hrsa.gov/optn/patients/resources/kidney/understanding-race-egfr link
HRSA / OPTN. Waiting Time Modifications for Candidates Affected by Race-Inclusive eGFR Calculations (policy page) https://www.hrsa.gov/optn/policies-bylaws/policy-issues/waiting-time-modifications-race-inclusive-egfr-calculations link
Inker, L. A., Eneanya, N. D., Coresh, J., et al. (2021). New Creatinine- and Cystatin C-Based Equations to Estimate GFR without Race. New England Journal of Medicine, 385(19), 1737-1749 https://pmc.ncbi.nlm.nih.gov/articles/PMC8822996/ link
National Kidney Foundation (2022, June 30). OPTN Unanimous Approval of eGFR Guidelines is Important Next Step https://www.kidney.org/press-room/optn-unanimous-approval-egfr-guidelines-important-next-step link
Pavlakis, M. (2023). A Restorative Justice Project in Kidney Allocation: The Wait Time Modification for Black and African American Candidates Affected by the Race-Based eGFR Equation. Journal of the American Society of Nephrology, 34(10), 1618-1620 https://pmc.ncbi.nlm.nih.gov/articles/PMC10561813/ link
Schold, J. D., Arrigain, S., Husain, S. A., et al. (2025). Variation of eGFR Wait Time Modifications for Black Kidney Transplant Candidates in the United States. Journal of the American Society of Nephrology (published online 6 May 2025) https://pubmed.ncbi.nlm.nih.gov/40327843/ link
The Alliance (Organ Donation Alliance) (2023). Insights: eGFR OPTN Implementation (Quality Corner) https://www.organdonationalliance.org/insights/quality-corner/insights-egfr-optn-implementation/ link
UNOS (2023). Waiting time adjustment approved for kidney transplant candidates affected by race-based calculation https://unos.org/news/waiting-time-adjustment-approved-for-kidney-transplant-candidates-affected-by-race-based-calculation/ link
model org: oregon_safety_at_screening7
Ho and Burke, How an Algorithm That Screens for Child Neglect Could Harden Racial Disparities (Associated Press via PBS NewsHour, 2022) https://www.pbs.org/newshour/nation/how-an-algorithm-that-screens-for-child-neglect-could-harden-racial-disparities link
Zhang, L., & Denby-Brinson, R. (2026). AI in Child Welfare and Family Services. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. Open access, CC BY 4.0 https://doi.org/10.1007/978-3-032-18443-6_4 DOI
Associated Press, Oregon dropping AI tool used to help decide child abuse cases (Ho and Burke, PBS NewsHour, 2022) https://www.pbs.org/newshour/nation/oregon-dropping-ai-tool-used-to-help-decide-child-abuse-cases link
NPR/AP, Oregon is dropping an AI tool used in child welfare system (2022) https://www.npr.org/2022/06/02/1102661376/oregon-drops-artificial-intelligence-child-abuse-cases link
Oregon DHS, Reporting Research and Analytics program (ORRAI) overview (Oregon Department of Human Services, 2022) https://www.oregon.gov/odhs/data/pages/orrai.aspx link
ORRAI, Oregon DHS Safety at Screening Tool Development and Execution Summary (Oregon Department of Human Services, 2019) https://www.oregon.gov/odhs/data/orrai/safety-at-screening-report.pdf link
Willamette Week, Oregon DHS to End Its Use of Child Abuse Risk Algorithm (2022) https://www.wweek.com/news/state/2022/06/04/oregon-department-of-human-services-ends-its-use-of-child-abuse-risk-algorithm/ link
model org: oxevision_nhs_wards10
Bindmans LLP, Bindmans client Stop Oxevision seek expedited investigation by the Information Commissioners Office into Oxevision data protection issues (2026) https://www.bindmans.com/news-insights/news/bindmans-client-stop-oxevision-seek-expedited-investigation-by-the-information-commissioners-office-into-oxevision-data-protection-issues/ link
Bindmans LLP, Campaign group Stop Oxevision gives evidence to Lampard Inquiry on use of controversial video monitoring system on mental health wards (2025) https://www.bindmans.com/news-insights/news/campaign-group-stop-oxevision-gives-evidence-to-lampard-inquiry-on-use-of-controversial-video-monitoring-system-on-mental-health-wards/ link
LIO Health (formerly Oxehealth), company website; oxehealth.com 301-redirects to liohealth.com (2026) https://www.liohealth.com/ link
National Survivor User Network, NHS Trust forced to admit potential misuse of Oxevision (now LIO) (2025) https://www.nsun.org.uk/news/nhs-trust-forced-to-admit-potential-misuse-of-oxevision-now-lio/ link
Parliamentary and Health Service Ombudsman, Final report on complaint C-2118934 about Essex Partnership University NHS Foundation Trust (Oxevision) (2026) https://stopoxevision.com/wp-content/uploads/2026/04/Final-Ombudsman-Report-Miss-B-1-1.pdf link
Porter and Edwards, Surveillance is not safety: a response to Dewa and colleagues paper about passive remote monitoring technology (Oxevision) (BMC Psychiatry, 2026) https://pmc.ncbi.nlm.nih.gov/articles/PMC13217725/ link
Stop Oxevision, campaign website and resources page (2026) https://stopoxevision.com/resources/ link
The Lampard Inquiry, Hearing Schedule Update: Private Evidence Session (Mx Hat Porter, 14 May 2025) (2025) https://lampardinquiry.org.uk/updates/hearing-schedule-update-private-evidence-session/ link
Williamson, NHS Trust Spent Millions on Controversial Spy Camera Tech Despite Damning Internal Report (Novara Media, 2026) https://novaramedia.com/2026/01/15/nhs-trust-spent-millions-on-controversial-spy-camera-tech-despite-damning-internal-report/ link
Williamson, Creepy Bedroom Surveillance Tech a Clear Legal Risk for NHS Trusts (Novara Media, 2026) https://novaramedia.com/2026/06/23/creepy-bedroom-surveillance-tech-a-clear-legal-risk-for-nhs-trusts/ link
model org: patrol_forecast_allocation4
Hunt, P., Saunders, J., & Hollywood, J. S. (2014). "Evaluation of the Shreveport Predictive Policing Experiment." RAND Corporation, RR-531. https://www.rand.org/pubs/research_reports/RR531.html link
Office of the Inspector General, Los Angeles Board of Police Commissioners (2019). "Review of Selected Los Angeles Police Department Data-Driven Policing Strategies," BPC #19-0072, March 8, 2019. http://www.lapdpolicecom.lacity.org/031219/BPC_19-0072.pdf link
Neil, R., & Zanger-Tishler, M. (2025). Algorithmic Bias in Criminal Risk Assessment: The Consequences of Racial Differences in Arrest as a Measure of Crime. Annual Review of Criminology, vol. 8 https://www.annualreviews.org/content/journals/10.1146/annurev-criminol-022422-125019 link
Haskins, The Los Angeles Police Department Says It Is Dumping A Controversial Predictive Policing Tool (BuzzFeed News, April 21, 2020) https://www.buzzfeednews.com/article/carolinehaskins1/los-angeles-police-department-dumping-predpol-predictive link
model org: payer_utilization_review12
U.S. Senate Permanent Subcommittee on Investigations (Committee on Homeland Security and Governmental Affairs), Majority Staff Report, Refusal of Recovery: How Medicare Advantage Insurers Have Denied Patients Access to Post-Acute Care, 17 October 2024 https://www.hsgac.senate.gov/wp-content/uploads/2024.10.17-PSI-Majority-Staff-Report-on-Medicare-Advantage.pdf link
U.S. Department of Health and Human Services, Office of Inspector General (2022, April 27). Some Medicare Advantage Organization Denials of Prior Authorization Requests Raise Concerns About Beneficiary Access to Medically Necessary Care (OEI-09-18-00260) https://oig.hhs.gov/oei/reports/OEI-09-18-00260.asp link
42 CFR 422.101(c), Medical necessity determinations and special coverage provisions (Centers for Medicare & Medicaid Services, as amended by the contract-year-2024 Medicare Advantage final rule CMS-4201-F, applicable to coverage beginning 1 January 2024) https://www.ecfr.gov/current/title-42/section-422.101 link
Barrows, et al. v. Humana, Inc., No. 3:23-cv-654-RGJ, U.S. District Court for the Western District of Kentucky, Memorandum Opinion and Order Granting in Part and Denying in Part Defendant's Motion to Dismiss, Doc. 82, 14 August 2025 (Jennings, J.) https://litigationtracker.law.georgetown.edu/wp-content/uploads/2023/12/Barrows-et-al_2025.08.15_MEMORANDUM-OPINION-ORDER.pdf link
Bob Herman and Casey Ross, UnitedHealth discontinues a controversial brand amid scrutiny of algorithmic care denials, STAT, 23 October 2023 https://www.statnews.com/2023/10/23/unitedhealth-optum-navihealth-rebranding-algorithm/ link
Casey Ross and Bob Herman, UnitedHealth pushed employees to follow an algorithm to cut off Medicare patients' rehab care, STAT, 14 November 2023 (part of the Denied by AI series; free preview read, full text paywalled) https://www.statnews.com/2023/11/14/unitedhealth-algorithm-medicare-advantage-investigation/ link
Casey Ross and Bob Herman, Denied by AI: How Medicare Advantage plans use algorithms to cut off care for seniors in need, STAT, 13 March 2023 (series opener; free preview read, full text paywalled) https://www.statnews.com/2023/03/13/medicare-advantage-plans-denial-artificial-intelligence/ link
Centers for Medicare & Medicaid Services, Health Plan Management System memo to all Medicare Advantage Organizations and Medicare-Medicaid Plans, Frequently Asked Questions related to Coverage Criteria and Utilization Management Requirements in CMS Final Rule (CMS-4201-F), 6 February 2024 https://www.aha.org/system/files/media/file/2024/02/faqs-related-to-coverage-criteria-and-utilization-management-requirements-in-cms-final-rule-cms-4201-f.pdf link
Estate of Gene B. Lokken v. UnitedHealth Group, Inc., UnitedHealthcare, Inc., and naviHealth, Inc., Civil No. 23-3514 (JRT/DJF), U.S. District Court for the District of Minnesota, Memorandum Opinion and Order Granting in Part and Denying in Part Defendants' Motion to Dismiss, Doc. 91, 13 February 2025 (Tunheim, J.) https://storage.courtlistener.com/recap/gov.uscourts.mnd.211721/gov.uscourts.mnd.211721.91.0.pdf link
Georgetown Law, O'Neill Institute Health Care Litigation Tracker, Estate of Gene B. Lokken et al. v. UnitedHealth Group Inc. et al. (tracker entry, procedural posture read August 2026) https://litigationtracker.law.georgetown.edu/litigation/estate-of-gene-b-lokken-the-et-al-v-unitedhealth-group-inc-et-al/ link
Georgetown Law, O'Neill Institute Health Care Litigation Tracker, Barrows et al. v. Humana Inc. (tracker entry, procedural posture read August 2026) https://litigationtracker.law.georgetown.edu/litigation/barrows-et-al-v-humana-inc/ link
KFF, Medicare Advantage Plans Denied a Larger Share of Prior Authorization Requests in 2022 Than in Prior Years (8 August 2024), analysis of federal Medicare Advantage prior authorization and appeals reporting https://www.kff.org/medicare/medicare-advantage-plans-denied-a-larger-share-of-prior-authorization-requests-in-2022-than-in-prior-years/ link
model org: pediatric_abuse_detection_mandated_report11
Berger, Heineman and Fromkin, Using Computer Alert Systems in the Emergency Room to Screen for Child Abuse (Patient-Centered Outcomes Research Institute final research report, 2019) https://www.ncbi.nlm.nih.gov/books/NBK602609/ link
CA-CDS Consortium, UPMC Children's Hospital of Pittsburgh, Division of Informatics. Publications (consortium site) https://www.ca-cds.org/publications link
Child Welfare Information Gateway, Making and Screening Reports of Child Abuse and Neglect (State Statutes), Children's Bureau, ACYF, ACF, U.S. Department of Health and Human Services https://artifacts.childwelfare.gov/public/documents/making-screening-reports-child-abuse-neglect_0.pdf link
Child Welfare Information Gateway, Mandatory Reporting of Child Abuse and Neglect (State Statutes, current through May 2023), Children's Bureau, ACYF, ACF, U.S. Department of Health and Human Services https://artifacts.childwelfare.gov/public/documents/mandatory-reporting-abuse-neglect.pdf link
Feldstein, Barata, McGinn, Berger and colleagues, Disseminating child abuse clinical decision support among commercial electronic health records: Effects on clinical practice (JAMIA Open, 2023) https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10101685/ link
Lane, Rubin, Monteith and Christian, Racial differences in the evaluation of pediatric fractures for physical abuse (JAMA, 2002) https://pubmed.ncbi.nlm.nih.gov/12350191/ link
Peterson, Yealy, Heineman and Berger, Barriers to Adoption of a Child-Abuse Clinical Decision Support System in Emergency Departments (Western Journal of Emergency Medicine, 2024) https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11610743/ link
Rosenthal, Skrbin, Fromkin, Heineman, McGinn, Richichi and Berger, Integration of physical abuse clinical decision support at 2 general emergency departments (Journal of the American Medical Informatics Association, 2019) https://academic.oup.com/jamia/article-abstract/26/10/1020/5518587 link
Suresh, Saladino, Fromkin, Heineman, McGinn, Richichi and Berger, Integration of physical abuse clinical decision support into the electronic health record at a Tertiary Care Children's Hospital (Journal of the American Medical Informatics Association, 2018) https://pubmed.ncbi.nlm.nih.gov/29659856/ link
Thomas and colleagues, Developing and Testing the Usability of a Novel Child Abuse Clinical Decision Support System: Mixed Methods Study (Journal of Medical Internet Research, 2024) https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11015363/ link
U.S. Department of Health and Human Services, Administration for Children and Families, Children's Bureau, Child Maltreatment 2023 https://www.acf.hhs.gov/sites/default/files/documents/cb/cm2023.pdf link
model org: person_level_contact_list2
City of Chicago Office of Inspector General, Public Safety Section, Advisory Concerning the Chicago Police Department's Predictive Risk Models (OIG file 18-0106, January 2020) (2020) https://igchicago.org/wp-content/uploads/2020/01/OIG-Advisory-Concerning-CPDs-Predictive-Risk-Models-.pdf link
Saunders, J., Hunt, P., & Hollywood, J. S. (2016). "Predictions put into practice: a quasi-experimental evaluation of Chicago's predictive policing pilot." Journal of Experimental Criminology 12: 347-371. https://link.springer.com/article/10.1007/s11292-016-9272-0 link
model org: pharma_avi_inspection3
Das, J., O'Connor, T.F., Fisher, A.C., et al. (2025). Public feedback to FDA on regulatory considerations for AI in drug manufacturing. AAPS Open, 11, 10. https://doi.org/10.1186/s41120-025-00110-w https://link.springer.com/article/10.1186/s41120-025-00110-w DOI
U.S. FDA, CDER/OPQ (2023). Discussion Paper: Artificial Intelligence in Drug Manufacturing. Docket FDA-2023-N-0487. https://www.fda.gov/media/165743/download link
Veillon, R., Shabushnig, J., Aabye-Hansen, L., et al. (2023). Applying Machine Learning to the Visual Inspection of Filled Injectable Drug Products. PDA Journal of Pharmaceutical Science and Technology, 77(5), 376-401 https://journal.pda.org/content/77/5/376 link
model org: platform_work_deactivation9
Directive (EU) 2024/2831 of the European Parliament and of the Council of 23 October 2024 on improving working conditions in platform work, Chapter III (algorithmic management), Articles 10 and 11 https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=OJ:L_202402831 link
Employment Tribunal (East London), Mr Pa Edrissa Manjang v Uber Eats UK Ltd, Uber Portier BV and Uber London Ltd, case 3206212/2021, preliminary judgment and reasons of Employment Judge A Frazer, 9 July 2022 https://assets.publishing.service.gov.uk/media/62dab66b8fa8f5649dbef494/Mr_P_E_Manjang_-v-_Uber_Eats_UK_Ltd___Others_-_3206212_2021_-_Preliminary_Judgment.pdf link
Equality and Human Rights Commission press release, 27 March 2024, Uber Eats courier wins payout with help of equality watchdog, after facing problematic AI checks https://www.wired-gov.net/wg/news.nsf/articles/Uber+Eats+courier+wins+payout+with+help+of+equality+watchdog+after+facing+problematic+AI+checks+27032024091000 link
Gerechtshof Amsterdam, 4 April 2023, ECLI:NL:GHAMS:2023:793, case 200.295.742/01 (four Uber drivers v Uber B.V.) https://data.rechtspraak.nl/uitspraken/content?id=ECLI:NL:GHAMS:2023:793 link
Gerechtshof Amsterdam, 4 April 2023, ECLI:NL:GHAMS:2023:804, case 200.295.806/01 (drivers v Ola Netherlands B.V.) https://data.rechtspraak.nl/uitspraken/content?id=ECLI:NL:GHAMS:2023:804 link
Gerechtshof Amsterdam, 4 April 2023, ECLI:NL:GHAMS:2023:796, case 200.295.747/01 (six UK private-hire drivers v Uber B.V.) https://data.rechtspraak.nl/uitspraken/content?id=ECLI:NL:GHAMS:2023:796 link
Rechtbank Amsterdam, 5 October 2023, ECLI:NL:RBAMS:2023:6293, case C/13/738511 KG ZA 23-780 (Uber B.V. v three former drivers) https://data.rechtspraak.nl/uitspraken/content?id=ECLI:NL:RBAMS:2023:6293 link
Tribunale di Bologna, sezione lavoro, order of 31 December 2020, Filt, Filcams and Nidil CGIL Bologna v Deliveroo Italia srl (case note) https://irel.fmb.unimore.it/italy-order-of-the-court-of-bologna-frank-is-a-discriminatory-algorithm/ link
Uber BV and others v Aslam and others [2021] UKSC 5, judgment of 19 February 2021 https://www.supremecourt.uk/cases/uksc-2019-0029.html link
model org: practice_fusion_opioid_cds10
American Medical Association (2021, June 16). Keep pharmaceutical promotion out of doctors' electronic tools https://www.ama-assn.org/practice-management/digital-health/keep-pharmaceutical-promotion-out-doctors-electronic-tools link
Civil Settlement Agreement between the United States (DOJ, OIG-HHS, DHA/TRICARE) and Practice Fusion, Inc. (January 2020) https://www.justice.gov/usao-vt/press-release/file/1239631/dl?inline= link
Deferred Prosecution Agreement, United States v. Practice Fusion, Inc. (27 January 2020), filed as Exhibit 10.1 to Allscripts Healthcare Solutions SEC filing https://www.sec.gov/Archives/edgar/data/1124804/000156459020002291/mdrx-ex101_49.htm link
Healthcare Dive (2020, January 28). Practice Fusion pays $145M in 1st criminal action against EHR vendor https://www.healthcaredive.com/news/practice-fusion-pays-145m-in-1st-criminal-action-against-ehr-vendor/571217/ link
Settlement and Release Agreement resolving alleged breach of the Practice Fusion DPA, Doc. 14, No. 2:20-cr-00011-wks (D. Vt., filed 25 March 2022) https://www.justice.gov/usao-vt/press-release/file/1488141/dl link
State of Connecticut Office of the Attorney General (2020, February 3). Attorney General Tong Announces $118 Million Agreement with Practice Fusion https://portal.ct.gov/AG/Press-Releases/2020-Press-Releases/Attorney-General-Tong-Announces-$118-Million-Agreement-with-Practice-Fusion link
Statement of Facts, Exhibit C to Deferred Prosecution Agreement, United States v. Practice Fusion, Inc., No. 2:20-cr-00011-wks (D. Vt., filed 27 January 2020) https://www.justice.gov/d9/press-releases/attachments/2020/01/27/2-4-_exhibit_c_to_deferred_prosecution_agreement-_statement_of_facts.pdf link
U.S. Department of Justice, Office of Public Affairs (2020, October 21 / November 24). Opioid Manufacturer Purdue Pharma Pleads Guilty to Fraud and Kickback Conspiracies (plea entered D.N.J.) https://www.justice.gov/archives/opa/pr/opioid-manufacturer-purdue-pharma-pleads-guilty-fraud-and-kickback-conspiracies link
United States v. Practice Fusion, Inc., No. 2:20-cr-00011 (D. Vt.), docket via CourtListener/RECAP (Free Law Project) https://www.courtlistener.com/docket/16766469/united-states-v-practice-fusion-inc/ link
VTDigger (2024, May 16). Former executive for medical records firm gets probation for trying to obstruct opioid kickback probe https://vtdigger.org/2024/05/16/former-executive-for-medical-records-firm-gets-probation-for-trying-to-obstruct-opioid-kickback-probe/ link
model org: predict_align_prevent_geospatial12
Administration for Children and Families, Office of Planning, Research, and Evaluation, New Hampshire CWCC Grantee Profile: Community Collaborations to Strengthen and Preserve Families (2024) https://acf.gov/system/files/documents/opre/NH%20CWCC%20Grantee%20Profile_2024.03.28_5082.pdf link
Daley, Bachmann, Bachmann, Pedigo, Bui and Coffman, Risk terrain modeling predicts child maltreatment (Child Abuse and Neglect, 2016) https://pubmed.ncbi.nlm.nih.gov/27780111/ link
Green, Glass, Purdy and Daley, Aligning a Household-Level Service Array Through a Jurisdiction-Wide Child Maltreatment Prevention Effort: Protocol for a Geospatial and Counterfactual Modeling Study (JMIR Research Protocols, 2025) https://www.researchprotocols.org/2025/1/e71997 link
KERA News, How Doctors Are Using Data To Predict Child Abuse (2016) https://www.keranews.org/health-science-tech/2016-11-21/how-doctors-are-using-data-to-predict-child-abuse link
Marchment and Gill, Systematic review and meta-analysis of risk terrain modelling (RTM) as a spatial forecasting method (Crime Science, 2021) https://crimesciencejournal.biomedcentral.com/articles/10.1186/s40163-021-00149-6 link
Predict-Align-Prevent, New Hampshire Technical Report (papreports.org, 2021) https://papreports.org/NH-report/ link
Predict-Align-Prevent, Reach and Impact (papreports.org, 2023) https://papreports.org/reach-and-impact/ link
Prevent Child Abuse America (Klika), Predictive Analytics and Risk Terrain Modeling: research review (2021) https://preventchildabuse.org/resources/predictive-analytics-and-risk-terrain-modeling/ link
State of New Hampshire, Title V MCH Block Grant narrative: Other MCH Data Capacity Efforts (HRSA TVIS, 2020) https://mchb.tvisdata.hrsa.gov/Narratives/Other%20MCH%20Data%20Capacity%20Efforts/9510ebf8-ac54-4449-ab5c-eb868c982cbe link
Steif, Harris and Goldstein, Predicting child maltreatment risk in Richmond, VA: An open source framework (Urban Spatial with Predict-Align-Prevent, 2019) https://urbanspatial.github.io/PredictingChildMaltreatmentInRichmondVA/ link
Urban Spatial, An open source geospatial risk predictive framework for child maltreatment (portfolio summary, 2019) https://urbanspatialanalysis.com/portfolio/an-open-source-geospatial-risk-predictive-framework-for-child-maltreatment/ link
Youth Today, Predictive analytics in child welfare raise concerns (2021) https://youthtoday.org/2021/11/predictive-analytics-in-child-welfare-raise-concerns/ link
model org: propel_snap_assistant8
Apple App Store (Propel Inc.), Propel EBT SNAP WIC and more (2026) https://apps.apple.com/us/app/propel-ebt-snap-wic-more/id1112719759 link
Bustillo, How one tech startup is giving cash to SNAP recipients (NPR, 2025) https://www.npr.org/2025/11/04/nx-s1-5587728/snap-shutdown-propel-tech-startup-cash-donations link
Guarino, Using AI to help SNAP recipients diagnose and restore lost benefits and reduce churn (Substack, 2025) https://daveguarino.substack.com/p/using-ai-to-help-snap-recipients-377 link
Guarino, Building a real-time state update pipeline for 370,000 SNAP recipients with AI (Substack, 2025) https://daveguarino.substack.com/p/building-a-real-time-state-update link
Propel Inc. (Propel Insights), AI models are getting dramatically better at complex policy questions, evidence from SNAP asset limits (2025) https://www.propel.app/insights/how-ai-models-are-getting-dramatically-better-at-complex-policy-questions-evidence-from-snap/ link
Propel Inc. (Propel Insights), Using AI to help SNAP recipients diagnose and restore lost benefits (2025) https://www.propel.app/insights/using-ai-to-help-snap-recipients-diagnose-and-restore-lost-benefits/ link
Propel Inc. (Propel Insights), Using AI to help SNAP recipients make sense of notices (2025) https://www.propel.app/insights/using-ai-for-snap-notices/ link
Propel Inc., AI can strengthen our safety net, these leaders are learning how (2025) https://www.propel.app/blog/ai-can-strengthen-our-safety-net-these-leaders-are-learning-how/ link
model org: pymetrics_cooperative_audit10
Gerchick, M., Encarnacion, A., Tanigawa-Lau, C., Armstrong, L., Gutierrez, A., & Metaxa, D. (2025). Auditing the Audits: Lessons for Algorithmic Accountability from Local Law 144's Bias Audits. Proceedings of the ACM Conference on Fairness, Accountability, and Transparency (FAccT '25) https://facctconference.org/static/docs/facct2025-206archivalpdfs/facct2025-final14-acmpaginated.pdf link
Schellmann, H. (2021, February 11). Auditors are testing hiring algorithms for bias, but there's no easy fix. MIT Technology Review https://www.technologyreview.com/2021/02/11/1017955/auditors-testing-ai-hiring-algorithms-bias-big-questions-remain/ link
BABL AI Inc. (2023, June 29). Summary of Bias Audit Results: Audit of the pymetrics Soft Skills Platform for New York City's Local Law 144 (V2.0), published by Paramount as a deploying employer https://www.paramount.com/sites/g/files/dxjhpe226/files/2023-07/Harver_Pymetrics-Final_Audit_Summary-2023-06-29.pdf link
BABL AI Inc. (2025, July 17). Summary of Bias Audit Results: Audit of Harver's Soft Skills Platform for New York City's Local Law 144 (V1.0), published by Harver https://harver.com/wp-content/uploads/2025/11/pymetrics-Soft-Skills-Platform-2025-Bias-Audit.pdf link
Harver via PR Newswire (2022, August 11). Harver Acquires pymetrics, Further Enhancing Talent Decision Capabilities Across the Employee Lifecycle https://www.prnewswire.com/news-releases/harver-acquires-pymetrics-further-enhancing-talent-decision-capabilities-across-the-employee-lifecycle-301603823.html link
pymetrics, inc. audit-ai (open-source bias-testing library implementing four-fifths, Fisher, z-test, chi-squared and Cochran-Mantel-Haenszel tests), via GitHub https://github.com/pymetrics/audit-ai link
Wilson, C. Algorithm Audits (transparency page carrying the pymetrics non-compete, sponsored research agreement and work plan, budget, and redacted final report); the URL printed in the 2021 paper is dead and this is the live location as of 2026-08-28 https://cbw.sh/research/audits/ link
Young, M., Katell, M., & Krafft, P. M. (2022). Confronting Power and Corporate Capture at the FAccT Conference. Proceedings of the ACM Conference on Fairness, Accountability, and Transparency (FAccT '22) https://facctconference.org/static/pdfs_2022/facct22-3533194.pdf link
Wilson, C., Ghosh, A., Jiang, S., Mislove, A., Baker, L., Szary, J., Trindel, K., & Polli, F. (2021). Building and Auditing Fair Algorithms: A Case Study in Candidate Screening. Proceedings of the ACM Conference on Fairness, Accountability, and Transparency (FAccT '21) https://www.ccs.neu.edu/home/amislove/publications/Pymetrics-FAccT.pdf link
Raghavan, M., Barocas, S., Kleinberg, J., & Levy, K. (2020). Mitigating Bias in Algorithmic Hiring: Evaluating Claims and Practices. Proceedings of the ACM Conference on Fairness, Accountability, and Transparency (FAT* 2020) https://arxiv.org/abs/1906.09208 link
model org: reach_vet12
Harris, Finlay, Meerwijk, Evaluating the accuracy of the VHA REACH VET suicide prediction model for legal involved veterans (npj Mental Health Research, 2025;4:53) https://pmc.ncbi.nlm.nih.gov/articles/PMC12535588/ link
AI Incident Database (Responsible AI Collaborative), Incident 699: VA Suicide Prevention Algorithm REACH VET Reportedly Prioritizes Men Over Women Veterans (2024) https://incidentdatabase.ai/cite/699/ link
Dent, Cooper, McCarthy, The REACH VET Program and Mortality Outcomes Among Veterans at High Risk of Suicide (JAMA Network Open, 2025;8(7):e2519513) https://pmc.ncbi.nlm.nih.gov/articles/PMC12238888/ link
Glantz, V.A. Uses a Suicide Prevention Algorithm to Decide Who Gets Extra Help. It Favors White Men. (The Markup with The Fuller Project, 2024) https://themarkup.org/news/2024/05/30/v-a-uses-a-suicide-prevention-algorithm-to-decide-who-gets-extra-help-it-favors-white-men link
Graham, VA is updating its AI suicide risk model to reach more women (Nextgov/FCW, 2024) https://www.nextgov.com/artificial-intelligence/2024/10/va-updating-its-ai-suicide-risk-model-reach-more-women/400377/ link
Graham, Inside VA's yearslong AI effort to uncover veterans at high risk of suicide (Nextgov/FCW, 2025) https://www.nextgov.com/artificial-intelligence/2025/07/inside-vas-yearslong-ai-effort-uncover-veterans-high-risk-suicide/406781/ link
Matarazzo, Reger, Bahraini et al., The Veterans Health Administration REACH VET Program: Suicide Predictive Modeling in Practice (Psychiatric Services, 2023;74(2):206-209) https://psychiatryonline.org/doi/full/10.1176/appi.ps.202100629 link
McCarthy, Cooper, Dent et al., Evaluation of the REACH VET Suicide Risk Modeling Clinical Program in the Veterans Health Administration (JAMA Network Open, 2021;4(10):e2129900) https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2785078 link
Meerwijk, Finlay, Harris, Retraining the VHA REACH VET suicide risk prediction model for patients involved in the legal system (npj Mental Health Research, 2025;4) https://pmc.ncbi.nlm.nih.gov/articles/PMC12246187/ link
The Fuller Project, Veteran Suicide Prevention Algorithm Favors White Men, Investigation Finds (2024) https://fullerproject.org/story/artificial-intelligence-veteran-suicide-prevention-algorithm-favors-men/ link
U.S. Government Accountability Office, Veteran Suicide: VA Efforts to Identify Veterans at Risk through Analysis of Health Record Information (GAO-22-105165, 2022) https://www.gao.gov/assets/gao-22-105165.pdf link
Wile, Congress Pushes VA to Expand Use of AI to Flag Suicide Risk (Military.com, 2025) https://www.military.com/benefits/veterans-health-care/2025/12/15/congress-pushes-va-expand-use-of-ai-flag-suicide-risk.html link
model org: realpage_rent_algorithm33
American Antitrust Institute (Fisher), Closing Costs: A Critical Examination of the DOJ's Proposed RealPage Settlement (2026) https://www.antitrustinstitute.org/work-product/closing-costs-a-critical-examination-of-the-dojs-proposed-realpage-settlement/ link
American Bar Association Antitrust Law Section, RealPage and Certain Landlords MDL litigation update (2025) https://www.americanbar.org/groups/antitrust_law/resources/newsletters/realpage-and-certain-landlords-mdl/ link
California Department of Justice, Attorney General Bonta Announces $7 Million Settlement with Greystar for Participating in an Algorithmic Rent Alignment Scheme (2025) https://oag.ca.gov/news/press-releases/attorney-general-bonta-announces-7-million-settlement-greystar-participating link
Davis Polk, New laws regulating algorithmic pricing enacted in New York and California (2025) https://www.davispolk.com/insights/client-update/new-laws-regulating-algorithmic-pricing-enacted-new-york-and-california link
Duane Morris, DOJ's Proposed Settlement with Property Manager Targets Algorithmic Pricing Coordination in Rental Housing (2026) https://www.duanemorris.com/alerts/dojs_proposed_settlement_property_manager_targets_pricing_coordination_rental_housing_0726.html link
Federal Register, United States of America et al. v. RealPage, Inc. et al.: Proposed Final Judgment and Competitive Impact Statement (90 FR 56286, December 5, 2025) https://www.federalregister.gov/documents/2025/12/05/2025-21966/united-states-of-america-et-al-v-realpage-inc-et-al-proposed-final-judgment-and-competitive-impact link
Federal Register, United States et al. v. RealPage, Inc. et al.: Response to Public Comments (91 FR 25373, May 8, 2026) https://www.federalregister.gov/documents/2026/05/08/2026-09147/united-states-et-al-v-realpage-inc-et-al-response-to-public-comments link
Governing, Several Cities Block AI-Powered Rent Gouging (2025) https://www.governing.com/urban/several-cities-block-ai-powered-rent-gouging link
Hogan Lovells, Proposed DOJ settlement provides guidance on use of competitive information in algorithmic pricing tools (2025) https://www.hoganlovells.com/en/publications/proposed-doj-settlement-provides-guidance-on-use-of-competitive-information link
Holland & Knight, The Latest on RealPage Collusion-by-Algorithm Litigation (2025) https://www.hklaw.com/en/insights/publications/2025/01/the-latest-on-realpage-collusion-by-algorithm-litigation link
In re RealPage, Inc., Rental Software Antitrust Litigation (No. II), official settlement website (M.D. Tenn., 2026) https://realpagerentalsettlement.com/ link
Morrison Foerster, DOJ Rages Against the Machine: The Feds and Several States Accuse RealPage of Helping Landlords Collude and Monopolizing Multifamily Revenue Management Software Market (2024) https://www.mofo.com/resources/insights/240903-doj-rages-against-the-machine-the-feds link
Multifamily Dive, Apartment owners to pay $218M in second batch of RealPage settlements (2026) https://www.multifamilydive.com/news/realpage-settlement-algorithmic-pricing/820745/ link
North Carolina Department of Justice, Cortland Proposed Final Judgment, US v. RealPage (M.D.N.C., 2025) https://ncdoj.gov/wp-content/uploads/2025/04/Cortland-Proposed-Judgment.pdf link
NPR, New limits for rent algorithm that prosecutors say let landlords drive up prices (2025) https://www.npr.org/2025/11/25/g-s1-99331/realpage-rent-algorithm-limits-settlement link
Paul, Weiss, Practical Takeaways From the DOJ's Algorithmic Pricing Settlement (2025) https://www.paulweiss.com/insights/client-memos/practical-takeaways-from-the-doj-s-algorithmic-pricing-settlement link
ProPublica (Vogell), Rent Going Up? One Company's Algorithm Could Be Why (2022) https://www.propublica.org/article/yieldstar-rent-increase-realpage-rent link
ProPublica, America's Largest Landlord Makes Deal With DOJ to Settle Price-Fixing Claims in RealPage Case (2025) https://www.propublica.org/article/greystar-realpage-doj-settlement-landlords-apartments-software link
ProPublica, DOJ and RealPage Agree to Settle Rental Price-Fixing Case (2025) https://www.propublica.org/article/doj-realpage-settlement-rental-price-fixing-case link
ProPublica, The DOJ Has Opened an Investigation Into RealPage (2022) https://www.propublica.org/article/yieldstar-realpage-rent-doj-investigation-antitrust link
RealPage, Inc., RealPage Reaches DOJ Settlement (company newsroom, 2025) https://www.realpage.com/news/realpage-reaches-settlement-with-us-department-of-justice/ link
Stateline, Cities lead bans on algorithmic rent hikes as states lag behind (2025) https://stateline.org/2025/03/28/cities-lead-bans-on-algorithmic-rent-hikes-as-states-lag-behind/ link
The San Francisco Standard, RealPage fended off Berkeley ban. How will other cities fare? (2025) https://sfstandard.com/2025/07/09/realpage-software-ban-san-francisco-bay-area/ link
US Department of Justice Antitrust Division, Complaint: United States and Plaintiff States v. RealPage, Inc. (M.D.N.C., 2024) https://www.justice.gov/atr/media/1365471/dl link
US Department of Justice Antitrust Division, Amended Complaint: United States et al. v. RealPage, Inc. (M.D.N.C., 2025) https://www.justice.gov/archives/opa/media/1383316/dl?inline= link
US Department of Justice Antitrust Division, U.S. and Plaintiff States v. RealPage, Inc. case page (2026) https://www.justice.gov/atr/case/us-and-plaintiff-states-v-realpage-inc link
US Department of Justice Office of Public Affairs, Justice Department Reaches Proposed Consent Decree with LivCor to Resolve Information Sharing and Algorithmic Coordination Claims (2025) https://www.justice.gov/opa/pr/justice-department-reaches-proposed-consent-decree-livcor-one-americas-largest-landlords link
US Department of Justice Office of Public Affairs, Justice Department Requires RealPage to End the Sharing of Competitively Sensitive Information and Alignment of Pricing Among Competitors (2025) https://www.justice.gov/opa/pr/justice-department-requires-realpage-end-sharing-competitively-sensitive-information-and link
US Department of Justice Office of Public Affairs, Justice Department Sues RealPage for Algorithmic Pricing Scheme that Harms Millions of American Renters (2024) https://www.justice.gov/archives/opa/pr/justice-department-sues-realpage-algorithmic-pricing-scheme-harms-millions-american-renters link
US Department of Justice Office of Public Affairs, Justice Department Sues Six Large Landlords for Algorithmic Pricing Scheme that Harms Millions of American Renters (2025) https://www.justice.gov/archives/opa/pr/justice-department-sues-six-large-landlords-algorithmic-pricing-scheme-harms-millions link
US Senate (Warren, Sanders et al.), Letter to RealPage re YieldStar Algorithm (2022) https://www.warren.senate.gov/imo/media/doc/2022.11.22%20Letter%20to%20RealPage%20re%20YieldStar%20Algorithm.pdf link
White House Council of Economic Advisers, The Cost of Anticompetitive Pricing Algorithms in Rental Housing (2024) https://bidenwhitehouse.archives.gov/cea/written-materials/2024/12/17/the-cost-of-anticompetitive-pricing-algorithms-in-rental-housing/ link
Wilson Sonsini, DOJ Settles Its Algorithmic Price-Fixing Case Against RealPage (2025) https://www.wsgr.com/en/insights/doj-settles-its-algorithmic-price-fixing-case-against-realpage.html link
model org: refugee_placement_matching8
Alajak, Burnazoglu, Leurs and van Schie, GeoMatch/MisMatch: A Critical Investigation of a Refugee Resettlement and Labour Market Integration Algorithm in the Netherlands, Social Inclusion 14 (2026) https://doi.org/10.17645/si.10923 DOI
Binnenlands Bestuur, COA stopt voortijdig met AI-pilot GeoMatch (2026) https://www.binnenlandsbestuur.nl/digitaal/coa-stopt-voortijdig-met-ai-pilot-geomatch link
Centraal Orgaan opvang asielzoekers, Kansrijke Koppeling met GeoMatch, Algoritmeregister van de Nederlandse overheid (2024) https://algoritmes.overheid.nl/nl/algoritme/zb000210/96961197/kansrijke-koppeling-met-geomatch link
OECD Observatory of Public Sector Innovation, Annie MOORE (Matching for Outcome Optimization and Refugee Empowerment) (2020) https://oecd-opsi.org/innovations/annie/ link
Schot and Davidson, Big data belooft statushouder betere baankans, maar tegenovergestelde blijkt, Follow the Money (2025) https://www.ftm.nl/artikelen/big-data-belooft-statushouder-betere-baankans-tegenovergestelde-blijkt link
Stanford Impact Labs, How Can New AI Tools Improve Integration and Resettlement Outcomes for Migrants Globally? (2024) https://impact.stanford.edu/article/how-can-new-ai-tools-improve-integration-and-resettlement-outcomes-migrants-globally link
Trapp, Teytelboym, Martinello, Andersson and Ahani, Placement Optimization in Refugee Resettlement (Operations Research), author preprint https://users.wpi.edu/~atrapp/docs/Preprint_Placement_Optimization_in_Refugee_Resettlement.pdf link
van der Kooij, Hoog risico op discriminatie door algoritme waarmee COA experimenteert, Sociale Vraagstukken (2026) https://www.socialevraagstukken.nl/migratiesamenleving/hoog-discriminatie-risico-door-algoritme-waarmee-coa-experimenteert/ link
model org: rotterdam_welfare_fraud3
Follow the Money, How a fraud algorithm learned to suspect vulnerable groups https://www.ftm.eu/articles/algorithm-rotterdam-dissected link
Lighthouse Reports, Suspicion Machines (2023) https://www.lighthousereports.com/investigation/suspicion-machines/ link
Racism and Technology Center, Rotterdam welfare fraud algorithm was biased https://racismandtechnology.center/2023/03/17/racist-technology-in-action-rotterdams-welfare-fraud-prediction-algorithm-was-biased/ link
model org: saferent_score_voucher_screening12
Associated Press via Fortune, Renter Scoring Firm Agrees to Pay 2.2 Million Dollars to Settle Case Accusing Its Algorithm of Discriminating on Race and Income (2024) https://fortune.com/2024/11/21/renter-scoring-saferent-million-settle-case-algorithm-discriminating-race-income/ link
Civil Rights Litigation Clearinghouse, Louis v. SafeRent Solutions LLC, No. 1:22-cv-10800 (D. Mass.) case page (2025) https://clearinghouse.net/case/45888/ link
Cohen Milstein Sellers and Toll PLLC, Louis et al. v. SafeRent Solutions et al. case study page (2024) https://www.cohenmilstein.com/case-study/louis-et-al-v-saferent-solutions-et-al/ link
Epiq Class Action Services, Louis et al. v. SafeRent official settlement website and frequently asked questions (2024) https://matenantscreeningsettlement.com/Home/FAQ link
FindLaw Caselaw, Louis v. SafeRent Solutions LLC, full-text opinion (D. Mass. 2023) (2023) https://caselaw.findlaw.com/court/us-dis-crt-d-mas/114706064.html link
Greater Boston Legal Services, Cohen Milstein Sellers and Toll, and National Consumer Law Center, Rental Applicants Using Housing Vouchers Settle Ground-Breaking Discrimination Class Action Against SafeRent Solutions (2024) https://www.gbls.org/sites/default/files/2024-04/SafeRent-press-release-settlement-reached-4-26-2024.pdf link
Louis v. SafeRent Solutions LLC, Class Action Complaint, No. 1:22-cv-10800-AK (D. Mass. 2022) https://clearinghouse-umich-production.s3.amazonaws.com/media/doc/160025.pdf link
Louis v. SafeRent Solutions LLC, Memorandum and Order on Defendants' Motions to Dismiss, No. 1:22-cv-10800-AK, Doc. 64, 685 F. Supp. 3d 19 (D. Mass. 2023) https://www.justice.gov/crt/media/1310736/dl link
Louis v. SafeRent Solutions LLC, Memorandum in Support of Unopposed Motion for Preliminary Approval of Class Action Settlement, with the executed Settlement Agreement as Exhibit 1, Doc. 114 and 114-1 (D. Mass. 2024) https://www.cohenmilstein.com/wp-content/uploads/2022/05/SafeRent-Memo-in-Support-of-Unopposed-Motion-to-Settle-and-Certify-the-Classes-and-Exhibits-March-28-2024.pdf link
National Consumer Law Center, Louis v. SafeRent Solutions LLC case resources (2024) https://www.nclc.org/resources/louis-v-saferent-solutions-llc/ link
United States Department of Justice and Department of Housing and Urban Development, Statement of Interest of the United States, Louis et al. v. SafeRent et al. (2023) https://www.justice.gov/d9/2023-01/u.s._statement_of_interest_-_louis_et_al_v._saferent_et_al.pdf link
United States Department of Justice Office of Public Affairs, Justice Department Files Statement of Interest in Fair Housing Act Case Alleging Unlawful Algorithm-Based Tenant Screening Practices (2023) https://www.justice.gov/archives/opa/pr/justice-department-files-statement-interest-fair-housing-act-case-alleging-unlawful-algorithm link
model org: sama_nairobi_moderation_workforce17
Allyn, B. (2020, May 12). In Settlement, Facebook To Pay $52 Million To Content Moderators With PTSD. NPR (Scola v. Facebook). https://www.npr.org/2020/05/12/854998616/in-settlement-facebook-to-pay-52-million-to-content-moderators-with-ptsd link
Newton, C. (2019, February 25). The Trauma Floor: The secret lives of Facebook moderators in America. The Verge. https://www.theverge.com/2019/2/25/18229714/cognizant-facebook-content-moderator-interviews-trauma-working-conditions-arizona link
Steiger, M., Bharucha, T.J., Venkatagiri, S., Riedl, M.J., & Lease, M. (2021). The Psychological Well-Being of Content Moderators. In Proceedings of CHI '21. https://doi.org/10.1145/3411764.3445092 https://crowd.cs.vt.edu/wp-content/uploads/2021/02/CHI21_final__The_Psychological_Well_Being_of_Content_Moderators-2.pdf DOI
Arendse & 182 others v Meta Platforms, Inc & 3 others; Kenya Human Rights Commission & 8 others (Interested Parties) (Constitutional Petition E052 of 2023) [2023] KEELRC 3381 (KLR) (7 December 2023) (Ruling), Kenya Law https://new.kenyalaw.org/akn/ke/judgment/keelrc/2023/3381/eng@2023-12-07 link
Arendse & 42 others v Meta Platforms, Inc & 3 others; Kenya Human Rights Commission & 8 others (Interested Parties) (Constitutional Petition E052 of 2023) [2023] KEELRC 1398 (KLR) (2 June 2023) (Ruling), Kenya Law https://new.kenyalaw.org/akn/ke/judgment/keelrc/2023/1398/eng@2023-06-02 link
Capital FM (2026, February). Delay in Meta Moderators Case Sparks Outcry from Petitioners; and Business & Human Rights Resource Centre (2026). Kenya: Court postpones ruling in two cases against Meta brought by former content moderators https://capitalfm.africa/delay-in-meta-moderators-case-sparks-outcry-from-petitioners/ link
Meta Platforms, Inc & 2 others v Motaung & 186 others; Kenya National Human Rights and Equality Commission & 14 others (Interested Parties) (Civil Appeal E232 & E445 of 2023 (Consolidated)) [2024] KECA 1262 (KLR) (20 September 2024) (Judgment), Kenya Law https://new.kenyalaw.org/akn/ke/judgment/keca/2024/1262/eng@2024-09-20 link
Motaung v Samasource Kenya EPZ Limited t/a Sama & 2 others; Kenya National Human Rights and Equality Commission & 9 others (Interested Parties) (Petition E071 of 2022 & E052 of 2023 (Consolidated)) [2025] KEELRC 1599 (KLR) (26 May 2025) (Ruling), Kenya Law https://new.kenyalaw.org/akn/ke/judgment/keelrc/2025/1599/eng@2025-05-26 link
Motaung v Samasource Kenya EPZ Ltd t/a Sama & 2 others (Petition E071 of 2022) [2023] KEELRC 320 (KLR) (6 February 2023) (Ruling), Kenya Law https://new.kenyalaw.org/akn/ke/judgment/keelrc/2023/320/eng@2023-02-06 link
Ndege, A. (2026, April 16). Sama to lay off over 1,100 Kenyan workers after Meta ends contract. TechCabal (annotation work, not content moderation) https://techcabal.com/2026/04/16/sama-lay-off-kenyan-workers-meta/ link
Njanja, A. (2023, January 10). Meta's main content moderation partner in Africa shuts down operations. TechCrunch https://techcrunch.com/2023/01/10/metas-main-content-moderation-partner-in-africa-shuts-down-operations/ link
Nothias, T. (2026, March). Jurisdiction over Meta Inc. in Kenyan courts: three ongoing lawsuits. ConflictOfLaws.net (relied on for chronology only; its caption for the third case is incorrect) https://conflictoflaws.net/2026/jurisdiction-over-meta-inc-in-kenyan-courts-three-ongoing-lawsuits/ link
Perrigo, B. (2022, February 14). Inside Facebook's African Sweatshop. TIME (worker accounts and documents; the sole source for the handling-time target, the accuracy score, the first-15-seconds guidance, the payslip rates and the break-approval account) https://time.com/6147458/facebook-africa-content-moderation-employee-treatment/ link
Perrigo, B. (2023, May 1). 150 African Workers for ChatGPT, TikTok and Facebook Vote to Unionize at Landmark Nairobi Meeting. TIME (title carried verbatim for verification; the other clients are context only) https://time.com/6275995/chatgpt-facebook-african-workers-union/ link
Samasource EPZ Limited t/a Sama v Meta Platforms, Incorporated & 186 others; Kenya Human Rights Commission & 8 others (Interested Parties) (Civil Appeal E595 of 2023, consolidated with E602 and E615 of 2023) [2024] KECA 1152 (KLR) (20 September 2024) (Judgment), Kenya Law https://new.kenyalaw.org/akn/ke/judgment/keca/2024/1152/eng@2024-09-20 link
Siele, M. K. N. (2023, May 22). Meta's content moderators in Kenya fight for lost pay. Rest of World https://restofworld.org/2023/meta-content-moderators-kenya-fired-unionize/ link
Stockwell, B. (2024, December 22). Facebook inflicted 'lifelong trauma' on Kenyan content moderators, campaigners say, as more than 140 are diagnosed with PTSD. CNN Business (filed medical opinions in a pending claim, with the platform's and vendor's positions carried) https://edition.cnn.com/2024/12/22/business/facebook-content-moderators-kenya-ptsd-intl link
model org: san_jose_encampment_detection6
AIAAIC Repository, San Jose homeless detection AI sparks privacy, inequality fears (2024) https://www.aiaaic.org/aiaaic-repository/ai-algorithmic-and-automation-incidents/san-jose-homeless-detection-ai-sparks-privacy-inequality-fears link
City of San Jose Information Technology Department (Digital Privacy Program), Data Usage Protocol - Road Safety Detection Pilot (December 2023, updated April 2024) (2024) https://www.sanjoseca.gov/your-government/departments-offices/information-technology/digital-privacy/data-usage-policies-public-comment link
City of San Jose Information Technology Department, Road Safety Conditions Pilot - AI Object Detection Initiative Status Report (March 20, 2025, with council memo of April 1, 2025) (2025) https://www.sanjoseca.gov/home/showpublisheddocument/119937 link
Feathers, Revealed: a California city is training AI to spot homeless encampments (The Guardian, 2024) https://www.theguardian.com/technology/2024/mar/25/san-jose-homelessness-ai-detection link
US Department of Transportation ITS Knowledge Resources, Road Safety Conditions Pilot in California Using Computer Vision and Artificial Intelligence Reported 97 Percent Accuracy in Pothole Detection (Benefit Summary 2025-B02015) (2025) https://www.itskrs.its.dot.gov/2025-b02015 link
Varian, San Jose Is Using AI to Detect Homeless Camps. Will It Work? (Governing, Bay Area News Group, 2024) https://www.governing.com/urban/san-jose-is-using-ai-to-detect-homeless-camps-will-it-work link
model org: santa_clara_prevention10
Destination: Home, Homelessness Prevention (program page, 2026) https://destinationhomesv.org/homelessness-prevention/ link
Destination: Home, Destination: Home Launches Right at Home, a National Initiative to Stop Homelessness Before It Starts (2026) https://destinationhomesv.org/news/2026/02/24/destination-home-launches-right-at-home-a-national-initiative-to-stop-homelessness-before-it-starts/ link
Destination: Home, New Randomized Control Trial: Prevention Is a Solution to Keeping Families From Becoming Homeless (2023) https://destinationhomesv.org/news/2023/08/02/new-6-year-randomized-control-trial-prevention-is-a-proven-solution-to-keeping-families-from-becoming-homeless/ link
Kendall, A New Homelessness Strategy Is Sweeping California (CalMatters, 2026) https://calmatters.org/housing/homelessness/2026/03/homelessness-prevention-pilot/ link
Kendall, Santa Clara County Model Drives Push for Homelessness Prevention Across California (Local News Matters / Bay City News, republishing CalMatters, 2026) https://localnewsmatters.org/2026/03/28/santa-clara-county-model-drives-push-for-homelessness-prevention-across-california/ link
Phillips and Sullivan, Do Homelessness Prevention Programs Prevent Homelessness? Evidence from a Randomized Controlled Trial (AEA RCT Registry, AEARCTR-0008261, 2021) https://www.socialscienceregistry.org/trials/8261 link
Phillips and Sullivan, Do Homelessness Prevention Programs Prevent Homelessness? Evidence from a Randomized Controlled Trial (The Review of Economics and Statistics 107(5): 1187 to 1196, 2025) https://doi.org/10.1162/rest_a_01344 DOI
The MIT Press Reader, Do Homelessness Prevention Programs Work? (2023) https://thereader.mitpress.mit.edu/do-homelessness-prevention-programs-work/ link
University of Notre Dame News, Notre Dame's LEO Joins National Initiative to Stop Homelessness Before It Starts, Serving as the Lead Evidence Partner (2026) https://news.nd.edu/news/notre-dames-leo-joins-national-initiative-to-stop-homelessness-before-it-starts-serving-as-the-lead-evidence-partner/ link
University of Notre Dame News, Targeted Prevention Helps Stop Homelessness Before It Starts (2023) https://news.nd.edu/news/targeted-prevention-helps-stop-homelessness-before-it-starts/ link
model org: santander_subprime_auto_scoring16
Auto Remarketing (2015). SCUSA Reaches Record $9.35M Settlement with DOJ Over Repossessions (verified mirror for the bot-blocked U.S. Department of Justice release of 25 February 2015) https://www.autoremarketing.com/ar/scusa-reaches-record-9-35-million-settlement-with-doj-over-repossessions/ link
Complaint for Civil Penalties, Permanent Injunction, and Other Equitable Relief, The People of the State of California v. Santander Consumer USA Inc., No. 20-CIV-02157 (Super. Ct. San Mateo Cty., filed 19 May 2020) https://oag.ca.gov/system/files/attachments/press-docs/PPL%20v%20SCUSA%20Complaint%20FILED.pdf link
Consumer Financial Protection Bureau. Santander Consumer USA Inc. enforcement action and consent order, Docket 2020-BCFP-0027 (22 December 2020) https://www.consumerfinance.gov/enforcement/actions/santander-consumer-usa-inc-2020/ link
Magnolia Tribune (2021, July 21), reproducing the Office of the Mississippi Attorney General release: AG Lynn Fitch reaches settlement with Santander for deceptive auto loan practices https://magnoliatribune.com/2021/07/21/ag-lynn-fitch-reaches-settlement-with-santander-for-deceptive-auto-loan-practices/ link
New York State Department of Financial Services (2026, June 3). Acting Superintendent Kaitlin Asrow Secures $400,000 Settlement with Santander Consumer https://www.dfs.ny.gov/reports_and_publications/press_releases/pr20260603 link
Office of the Attorney General for the District of Columbia (2020, May 19). AG Racine Announces Santander Will Provide $2 Million In Relief To District Consumers For Unfair, High-Risk Auto Loans https://oag.dc.gov/release/ag-racine-announces-santander-will-provide-2 link
Office of the Illinois Attorney General (2020, May 19). Attorney General Raoul Announces $550 Million Settlement with Nation's Largest Subprime Auto Financing Company, bound with the FINAL CONSENT JUDGMENT, People of the State of Illinois v. Santander Consumer USA Inc. (Circuit Court of Cook County, Chancery Division) https://illinoisattorneygeneral.gov/dA/34b4d8089f/202005-19%20550%20MILLION%20SETTLEMENT%20WITH%20NATIONS%20LARGEST%20SUBPRIME%20AUTO%20FINANCING%20COMPANY.pdf link
Office of the Massachusetts Attorney General (2017, March 29). AG Healey Secures $22 Million From Santander in First-in-the-nation Settlement Involving Subprime Auto Loans https://www.mass.gov/news/ag-healey-secures-22-million-from-santander-in-first-in-the-nation-settlement-involving-subprime-auto-loans link
Office of the Massachusetts Attorney General (2022, February 18). AG's Office Recovers $5.56 Million From Subprime Auto Lender, Secures Debt Relief For Consumers https://www.mass.gov/news/ags-office-recovers-556-million-from-subprime-auto-lender-secures-debt-relief-for-consumers link
Santander Consumer USA Holdings Inc., Annual Report on Form 10-K for the fiscal year ended 31 December 2019, SEC EDGAR CIK 0001580608 https://www.sec.gov/Archives/edgar/data/1580608/000158060820000011/sc-20191231.htm link
Santander Consumer USA Holdings Inc., Annual Report on Form 10-K for the fiscal year ended 31 December 2020, SEC EDGAR CIK 0001580608 https://www.sec.gov/Archives/edgar/data/1580608/000158060821000020/sc-20201231.htm link
Santander Holdings USA, Inc. (2022, January 31). Announces Completion of Acquisition of Santander Consumer USA Holdings Inc. (Form 8-K, Exhibit 99.1), SEC EDGAR https://www.sec.gov/Archives/edgar/data/811830/000119312522022416/d276632dex991.htm link
Scully, M. (2017, May 22). Subprime auto giant Santander checked income on just 8 percent of loans in asset-backed securities. Bloomberg News, carried in full by the St. Louis Post-Dispatch https://www.stltoday.com/business/local/subprime-auto-giant-santander-checked-income-on-just-percent-of/article_94a3af85-58c9-55fe-b566-1d582c678644.html link
South Carolina Attorney General (2020, May 19). Attorney General Alan Wilson announces over $550 million settlement with nation's largest subprime auto financing company https://www.scag.gov/about-the-office/news/attorney-general-alan-wilson-announces-over-550-million-settlement-with-nation-s-largest-subprime-auto-financing-company/ link
State of Delaware, Office of the Attorney General (2017, March 29). Attorney General Denn announces settlement with Santander Consumer USA over subprime auto loan financing and securitization https://news.delaware.gov/?p=43763 link
U.S. Securities and Exchange Commission (2018, December 17). SEC Charges Santander Consumer for Accounting and Internal Control Failures (Administrative Proceeding File No. 3-18932, Release 34-84829) https://www.sec.gov/enforcement-litigation/administrative-proceedings/34-84829-s link
model org: sentencing_risk_instrument5
Neil, R., & Zanger-Tishler, M. (2025). Algorithmic Bias in Criminal Risk Assessment: The Consequences of Racial Differences in Arrest as a Measure of Crime. Annual Review of Criminology, vol. 8 https://www.annualreviews.org/content/journals/10.1146/annurev-criminol-022422-125019 link
Angwin, J., Larson, J., Mattu, S., & Kirchner, L. (2016). "Machine Bias." ProPublica, May 23, 2016; with Larson, J., Mattu, S., Kirchner, L., & Angwin, J. (2016), "How We Analyzed the COMPAS Recidivism Algorithm." https://www.propublica.org/article/how-we-analyzed-the-compas-recidivism-algorithm link
Dressel, J., & Farid, H. (2018). "The accuracy, fairness, and limits of predicting recidivism." Science Advances 4(1): eaao5580. https://pmc.ncbi.nlm.nih.gov/articles/PMC5777393/ link
State v. Loomis, 2016 WI 68 (Supreme Court of Wisconsin, decided 13 July 2016), case no. 2015AP157-CR, official opinion https://www.wicourts.gov/sc/opinion/DisplayDocument.pdf?content=pdf&seqNo=171690 link
Angwin, J., Larson, J., Mattu, S., & Kirchner, L. (2016). Machine Bias. ProPublica, 23 May 2016; with Larson, J., Mattu, S., Kirchner, L., & Angwin, J. (2016), How We Analyzed the COMPAS Recidivism Algorithm https://www.propublica.org/article/machine-bias-risk-assessments-in-criminal-sentencing link
model org: serbia_social_card11
A11 - Initiative for Economic and Social Rights, Two Years of the Social Card Law: Fair Distribution of Financial Social Assistance Remains Out of Reach (2024) https://www.a11initiative.org/en/two-years-of-the-social-card-law-fair-distribution-of-financial-social-assistance-remains-out-of-reach-law-should-be-abolished/ link
Amnesty International, Serbia: World Bank-funded digital welfare system exacerbating poverty, especially for Roma and people with disabilities (2023) https://www.amnesty.org/en/latest/news/2023/12/serbia-world-bank-funded-digital-welfare-system-exacerbating-poverty-especially-for-roma-and-people-with-disabilities/ link
Amnesty International, Trapped by Automation: Poverty and discrimination in Serbia's welfare state (2023) https://www.amnesty.org/en/latest/research/2023/12/trapped-by-automation-poverty-and-discrimination-in-serbias-welfare-state/ link
China-CEE Institute, Serbia political briefing: Two years of the implementation of the Law on social card (2024) https://china-cee.eu/2024/04/10/serbia-political-briefing-two-years-of-the-implementation-of-the-law-on-social-card/ link
Context / Thomson Reuters Foundation, As Serbia adopts digital welfare system, the poorest miss out (2023) https://www.context.news/digital-rights/as-serbia-adopts-digital-welfare-system-the-poorest-miss-out link
ESCR-Net, Serbia joins the group of countries where a discriminatory government-driven digital welfare system is challenged (Legal Opinion on the Social Card Law before the Serbian Constitutional Court) (2022) https://www.escr-net.org/news/2022/press-release-serbia-joins-group-countries-where-discriminatory-government-driven link
European Digital Rights (EDRi), Legal challenge: The Serbian government attempts to digitise social security system (2022) https://edri.org/our-work/legal-challenge-the-serbian-government-attempts-to-digitise-social-security-system/ link
UN OHCHR, Serbia must align economic development with human rights and environmental protection: UN experts (2025) https://www.ohchr.org/en/press-releases/2025/10/serbia-must-align-economic-development-human-rights-and-environmental link
UN Working Group on Business and Human Rights, End of Mission Statement, Serbia visit 6-15 October 2025 (2025) https://www.ohchr.org/sites/default/files/documents/issues/business/workinggroupbusiness/2025-10-15-eom-wgbhr-serbia-en.pdf link
World Bank Inspection Panel, 2025 Annual Report (2025) https://documents1.worldbank.org/curated/en/099102025212022209/txt/BOSIB-247d283d-3e74-4365-af2f-6a47210d42fe.txt link
World Bank Inspection Panel, Panel Registers the Request for Inspection from Serbia Public Sector Efficiency and Green Recovery Program (2024) https://www.inspectionpanel.org/news/panel-registers-request-inspection-serbia-public-sector-efficiency-and-green-recovery-program link
model org: siemens_renfe_velaro_pdm1
model org: singapore_chatbot_fleet_refresh9
GovTech Singapore, Get to know the GovTech team behind Ask Jamie, the government chatbot (2019) https://www.tech.gov.sg/technews/govtech-team-behind-ask-jamie-government-chatbot/ link
GovTech Singapore, Virtual Intelligent Chat Assistant (VICA) product page (2026) https://www.tech.gov.sg/products-and-services/for-government-agencies/informational-services/vica/ link
Hirdaramani, Is it time to say goodbye to Ask Jamie? Inside GovTech's refresh of government chatbots (GovInsider, 2023) https://govinsider.asia/intl-en/article/is-it-time-to-say-goodbye-to-ask-jamie-inside-govtechs-refresh-of-government-chatbots link
Marketing-Interactive, MOH suspends Ask Jamie chatbot for misaligned responses to COVID-19 queries (2021) https://www.marketing-interactive.com/moh-suspends-ask-jamie-chatbot-for-misaligned-responses-to-covid-19-queries link
Ministry of Digital Development and Information (Singapore), GoWhere Suite factsheet (2022) https://www.mddi.gov.sg/newsroom/gowhere-suite-factsheet-02032022/ link
Ministry of Digital Development and Information (Singapore), Speech by Minister Josephine Teo at IBM Think Conference (2023) https://www.mddi.gov.sg/newsroom/speech-by-minister-josephine-teo-at-ibm-think-conference link
Public Service Division (Singapore Government), About Chat.Gov.SG (Beta) explainer (2026) https://supportgowhere.life.gov.sg/learn-more-about-sgw-chatbot.pdf link
Sabio Group, Digital Ask Jamie self-service capability for GovTech (vendor case study, 2019) https://go.sabiogroup.com/rs/710-JZD-844/images/uk-casestudy-digital-singapore-government-ask-jamie.pdf link
model org: siriusxm_icims_screening6
Class Action Complaint, Harper v. Sirius XM Radio, LLC, No. 2:25-cv-12403 (E.D. Mich., filed 4 August 2025), ECF No. 1, including EEOC Determination and Notice of Rights, Charge No. 520-2025-01266, and the civil cover sheet https://www.fisherphillips.com/a/web/9MgBFhRPkToes9HKGYtqKF/aAkZr3/harper-v-sirius-xm-radio-ed-mi-225cv12403.pdf link
Fisher Phillips LLP (2025, August 15). Another Employer Faces AI Hiring Bias Lawsuit: 10 Actions You Can Take to Prevent AI Litigation https://www.fisherphillips.com/en/news-insights/another-employer-faces-ai-hiring-bias-lawsuit.html link
iCIMS, Inc. (2026, January 30). How iCIMS built its responsible AI program (company blog) https://www.icims.com/blog/how-icims-built-its-responsible-ai-program/ link
Lathrop GPM LLP (2025, October 20). Lawsuits Alleging Systemic Bias in AI Algorithmic Screening Tools Should Serve as Cautionary Tale https://www.lathropgpm.com/insights/lawsuits-alleging-systemic-bias-in-ai-algorithmic-screening-tools-should-serve-as-cautionary-tale/ link
Metz Lewis Brodman Must O'Keefe LLC (2025). Harper v. Sirius XM: The Real Implications of Using AI Hiring Tools https://www.metzlewis.com/blog/harper-v-sirius-xm-the-real-implications-of-using-ai-hiring-tools/ link
PacerMonitor (Fitch Solutions). Harper v. Sirius XM Radio, LLC (2:25-cv-12403), Michigan Eastern District Court docket, fetched 28 August 2026 https://www.pacermonitor.com/public/case/59389810/Harper_v_Sirius_XM_Radio,_LLC link
model org: spain_bosco13
AlgorithmWatch (Nicolas Kayser-Bril), Spain: Legal fight over an algorithm's code (2019) https://algorithmwatch.org/en/spain-legal-fight-over-an-algorithms-code/ link
Consejo General del Poder Judicial, El Tribunal Supremo condena a la Administracion a facilitar a una Fundacion Ciudadana el codigo fuente de la aplicacion informatica que acredita a los beneficiarios del bono social electrico (2025) https://www.poderjudicial.es/cgpj/es/Poder-Judicial/Noticias-Judiciales/El-Tribunal-Supremo-condena-a-la-Administracion-a-facilitar-a-una-Fundacion-Ciudadana-el-codigo-fuente-de-la-aplicacion-informatica-que-acredita-a-los-beneficiarios-del-bono-social-electrico link
Derecho Administrativo y Urbanismo, El Tribunal Supremo declara que la Fundacion Ciudadana Civio tiene derecho a acceder al codigo fuente de la aplicacion informatica BOSCO (STS 11/9/2025) (2025) https://www.derechoadministrativoyurbanismo.es/post/el-tribunal-supremo-declara-que-seg%C3%BAn-la-ley-de-transparencia-la-fundaci%C3%B3n-ciudadana-civio-tiene-d link
Economist & Jurist, El Supremo obliga a la Administracion a facilitar a Fundacion Civio el codigo fuente de la aplicacion del bono social electrico (2025) https://www.economistjurist.es/actualidad-juridica/jurisprudencia/el-supremo-obliga-a-la-administracion-a-facilitar-a-fundacion-civio-el-codigo-fuente-de-la-aplicacion-del-bono-social-electrico/ link
Free Software Foundation Europe, The social value of the freedom to study source code in the Spanish Court (2026) https://fsfe.org/news/2026/news-20260205-01.en.html link
Fundacion Ciudadana Civio, Civio abre camino en la transparencia algoritmica: el Supremo condena al Gobierno a entregar el codigo fuente de BOSCO (2025) https://civio.es/novedades/2025/09/17/civio-abre-camino-en-la-transparencia-algoritmica-el-supremo-condena-al-gobierno-a-entregar-el-codigo-fuente-de-bosco/ link
Fundacion Ciudadana Civio, Civio pulls back the curtain on public algorithms: Spain's Supreme Court orders the Government to release BOSCO's source code (English) (2025) https://civio.es/novedades/2025/09/18/civio-pulls-back-the-curtain-on-public-algorithms-spains-supreme-court-orders-the-government-to-release-boscos-source-code/ link
Fundacion Ciudadana Civio, La aplicacion del bono social del Gobierno niega la ayuda a personas que tienen derecho a ella (2019) https://civio.es/transparencia/2019/05/16/la-aplicacion-del-bono-social-del-gobierno-niega-la-ayuda-a-personas-que-tienen-derecho-a-ella/ link
Fundacion Ciudadana Civio, Ocho meses desde la sentencia de BOSCO y seguimos sin tener acceso al codigo (2026) https://civio.es/novedades/2026/05/14/ocho-meses-desde-la-sentencia-de-bosco-y-seguimos-sin-tener-acceso-al-codigo/ link
Fundacion Ciudadana Civio, This is the landmark ruling that sets a new standard for algorithmic transparency in Spain (2025) https://civio.es/novedades/2025/11/17/this-is-the-landmark-ruling-that-sets-a-new-standard-for-algorithmic-transparency-in-spain/ link
Reboot Democracy (Jose Luis Marti), The Judicial Protection of Algorithmic Transparency (2025) https://rebootdemocracy.ai/blog/the-judicial-protection-of-algorithmic-transparency link
Tech Litigation, Spain, National Court of Justice, 30th April 2024, BOSCO Case (2024) https://tech-litigation.com/case/spain-national-court-of-justice-30th-april-2024-bosco-case/ link
Xataka (Enrique Perez), Un algoritmo es el que decide quien recibe el bono social para la luz. El Gobierno y los jueces se niegan a ensenar el codigo (2024) https://www.xataka.com/legislacion-y-derechos/algoritmo-que-decide-quien-recibe-bono-social-para-luz-gobierno-jueces-se-niegan-a-ensenar-codigo link
model org: sports_illustrated_advon2
Harrison Dupré, M. (2023, November 27). Sports Illustrated Published Articles by Fake, AI-Generated Writers. Futurism. https://futurism.com/sports-illustrated-ai-generated-writers link
NPR (2023, November 28). Sports Illustrated is accused of posting articles by writers created by AI https://www.npr.org/2023/11/28/1215693615/sports-illustrated-is-accused-of-posting-articles-by-writers-created-by-ai link
model org: ssa_800_number_ai_assistant16
AARP, How AI is Changing Social Security Customer Service (2025) https://www.aarp.org/social-security/ai-customer-service/ link
CNBC, Bisignano says Social Security Administration's phone helpline wait times have reached a record low (2026) https://www.cnbc.com/2026/06/10/bisignano-social-security-phone-wait-times.html link
CNN, Social Security watchdog opens investigation into telephone wait times and customer service (2025) https://www.cnn.com/2025/09/05/politics/social-security-call-center-investigation link
Federal News Network, SSA will get call wait times down to single digits using AI, commissioner tells employees (2025) https://federalnewsnetwork.com/it-modernization/2025/05/ssa-will-get-call-wait-times-down-to-single-digits-using-ai-commissioner-tells-employees/ link
Government Executive, On Social Security's 90th birthday, the Trump administration continues to tout faulty stats (2025) https://www.govexec.com/workforce/2025/08/social-securitys-90th-birthday-trump-administration-continues-tout-faulty-stats/407471/ link
KFF Health News (Darius Tahir), Social Security Praises Its New Chatbot. Ex-Officials Say It Was Tested but Shelved Under Biden (2025) https://kffhealthnews.org/aging/social-security-chatbot-customer-complaints-glitches/ link
Nextgov/FCW, Senate Democrats want more information on SSA's use of AI on its phone lines (2025) https://www.nextgov.com/artificial-intelligence/2025/07/senate-democrats-want-more-information-ssas-use-ai-its-phone-lines/406424/ link
Nextgov/FCW, SSA changes phone fraud policies after finding very little fraud (2025) https://www.nextgov.com/digital-government/2025/05/ssa-changes-phone-fraud-policies-after-finding-very-little-fraud/405380/ link
Nextgov/FCW, SSA phone wait times longer than publicly reported metrics, per OIG report (2025) https://www.nextgov.com/digital-government/2025/12/ssa-phone-wait-times-longer-publicly-reported-metrics-oig-report/410360/ link
Office of Senator Elizabeth Warren, Letter to the Social Security Acting Inspector General requesting an audit of caller wait-time data (2025) https://www.warren.senate.gov/wp-content/uploads/media/doc/warren_letter_to_social_security_inspector_general_anderson_on_caller_wait_time_data_audit.pdf link
Office of Senator Elizabeth Warren, Warren, Wyden, Sanders, Gillibrand Demand Answers on Reckless AI Tool Rollout at SSA (letter of June 24, 2025, released July 1, 2025) (2025) https://www.warren.senate.gov/newsroom/press-releases/warren-wyden-sanders-gillibrand-demand-answers-on-reckless-ai-tool-rollout-at-ssa link
SSA Office of the Inspector General, SSA Abandoned 160 Million Dollars Plus Next Generation Telephony Project (news release) (2025) https://oig.ssa.gov/news-releases/2025-04-23-ssa-abandoned-160-million-next-generation-telephony-project/ link
SSA Office of the Inspector General, The Social Security Administration's Administration of the Next Generation Telephony Project Contract (Audit Report 022324) (2025) https://oig.ssa.gov/audit-reports/2025-04-23-social-security-administrations-contract-administration-of-the-next-generation-telephony-project-contract/ link
SSA Office of the Inspector General, The Social Security Administration's Telephone Metrics (Audit Report 032517) (2025) https://oig.ssa.gov/assets/uploads/032517.pdf link
United States Senate Committee on Finance, Wyden-Crapo letter to the SSA Commissioner on the agency's use of artificial intelligence (2024) https://www.finance.senate.gov/imo/media/doc/wyden-crapo_letter_to_ssa_reai.pdf link
model org: ssa_insight7
Stanford RegLab, Artificial Intelligence for Adjudication: The Social Security Administration and AI Governance (publication page) (2022) https://reglab.stanford.edu/publications/artificial-intelligence-for-adjudication-the-social-security-administration-and-ai-governance/ link
Engstrom, Ho, Sharkey, Cuellar, Government by Algorithm: Artificial Intelligence in Federal Administrative Agencies (Administrative Conference of the United States, Stanford Law School, NYU School of Law, 2020) https://www.law.stanford.edu/wp-content/uploads/2020/02/ACUS-AI-Report.pdf link
Glaze, Ho, Ray, Tsang, Artificial Intelligence for Adjudication: The Social Security Administration and AI Governance (in The Oxford Handbook of AI Governance, Oxford University Press, 2022) https://dho.stanford.edu/wp-content/uploads/SSA.pdf link
model org: sutter_ambient_scribe2
Palm, K.H., Manikantan, K., Mahal, N., Belwadi, S.K., & Pepin, R.J. (2025). Assessing the quality of AI-generated clinical notes: validated evaluation of a large language model ambient scribe. Frontiers in Artificial Intelligence, 8 https://pmc.ncbi.nlm.nih.gov/articles/PMC12586549/ link
Stults, C.D., Deng, S., Martinez, M.C., et al. (2025). Evaluation of an Ambient Artificial Intelligence Documentation Platform for Clinicians. JAMA Network Open, 8(5), e258614 https://pubmed.ncbi.nlm.nih.gov/40314951/ link
model org: sweden_forsakringskassan9
Amnesty International, Sweden: Authorities must discontinue discriminatory AI systems used by welfare agency (2024) https://www.amnesty.org/en/latest/news/2024/11/sweden-authorities-must-discontinue-discriminatory-ai-systems-used-by-welfare-agency/ link
Integritetsskyddsmyndigheten (IMY), Avslutad tillsyn efter att Forsakringskassan tagit AI-system ur bruk (Supervision closed after Forsakringskassan took AI system out of use) (2025) [Swedish] https://www.imy.se/nyheter/avslutad-tillsyn-efter-att-forsakringskassan-tagit-ai-system-ur-bruk/ link
Integritetsskyddsmyndigheten (IMY), Tillsyn: Forsakringskassan (supervision case page and decision, 18 Nov 2025) (2025) [Swedish] https://www.imy.se/tillsyner/forsakringskassan/ link
Lighthouse Reports, How we investigated Sweden's Suspicion Machine (methodology) https://www.lighthousereports.com/methodology/sweden-ai-methodology/ link
Lighthouse Reports, suspicion_machines_sweden (data and analysis repository, GitHub) https://github.com/Lighthouse-Reports/suspicion_machines_sweden link
Lighthouse Reports, Sweden's Suspicion Machine (co-published with Svenska Dagbladet, 27 Nov 2024) https://www.lighthousereports.com/investigation/swedens-suspicion-machine/ link
Tidningen Syre, DO: Anmal om du diskriminerats av Forsakringskassans AI (DO: Report if you were discriminated against by Forsakringskassan's AI) (2024) [Swedish] https://tidningensyre.se/2024/29-november-2024/do-anmal-om-du-diskriminerats-av-forsakringskassans-ai/ link
model org: tennessee_teds8
KFF Health News (Rachana Pradhan and Samantha Liss), Medicaid for Millions in America Hinges on Deloitte-Run Systems Plagued by Errors (2024) https://kffhealthnews.org/news/article/medicaid-deloitte-run-eligibility-systems-plagued-by-errors/ link
Georgetown University Center for Children and Families (Leonardo Cuello), Federal Judge in Tennessee Sides with Individuals Terminated from Medicaid (2024) https://ccf.georgetown.edu/2024/09/06/federal-judge-in-tennessee-sides-with-individuals-terminated-from-medicaid-finds-numerous-violations-in-tennessee-medicaid-eligibility-process/ link
Gizmodo (Todd Feathers), Judge Rules a 400 Million Dollar Algorithmic System Illegally Denied Thousands of People's Medicaid Benefits (2024) https://gizmodo.com/judge-rules-400-million-algorithmic-system-illegally-denied-thousands-of-peoples-medicaid-benefits-2000492529 link
KFF Health News (Samantha Liss and Rachana Pradhan), Errors in Deloitte-Run Medicaid Systems Can Cost Millions and Take Years To Fix (2024) https://kffhealthnews.org/health-industry/deloitte-run-medicaid-systems-errors-cost-millions-take-years-to-fix/ link
National Health Law Program, Major Litigation Win: Court Rules Tennessee's Medicaid Program Wrongfully Denied Health Care for Thousands (2024) https://healthlaw.org/news/major-litigation-win-court-rules-tennessees-medicaid-program-wrongfully-denied-health-care-for-thousands/ link
Office of the Tennessee Attorney General, Brief of Appellants, No. 25-5660, U.S. Court of Appeals for the Sixth Circuit (A.M.C. v. Smith) (2026) https://www.tn.gov/content/dam/tn/attorneygeneral/documents/pr/2026/pr26-7-brief.pdf link
StateScoop (Keely Quinlan), Automated Medicaid system contributed to thousands losing health care coverage (2024) https://statescoop.com/tenncare-automated-medicaid-healthcare-coverage-2024/ link
Stotler Hayes Group LLC (Erin Sailor), Holding State Medicaid Agencies Accountable: A Federal Court Issues Ruling on Deficiencies and Discrimination in TennCare (2024) https://stotlerhayes.com/holding-state-medicaid-agencies-accountable-a-federal-court-issues-ruling-on-deficiencies-and-discrimination-in-tenncare/ link
model org: tiktok_dsa_moderation18
European Commission (2025-2026). Preliminary findings on TikTok's ad repository (IP/25/1223, 15 May 2025), on researcher data access (IP/25/2503, 24 October 2025), on addictive design (6 February 2026) and on minors' account settings (IP/26/1679, 24 July 2026); with the advertising-transparency commitments decision of 5 December 2025 and the TikTok Lite Rewards closure of 5 August 2024 (IP/24/4161). PRELIMINARY FINDINGS ARE NOT FINDINGS OF BREACH https://ec.europa.eu/commission/presscorner/api/files/document/print/en/ip_25_2503/IP_25_2503_EN.pdf link
International Network Against Cyber Hate (2025). Overview of the latest transparency reports under the DSA (executive summary brief) https://www.inach.net/wp-content/uploads/Transparency-Reports-2024_2025-DSA-2-1.pdf link
EUobserver (2026). TikTok used automation in nearly 100% of violating-content moderation in Europe (the independent reading of the sixth report carrying the 91 employed against 3,583 contracted split) https://euobserver.com/205083/tiktok-used-ai-in-nearly-100-of-violating-content-moderation-in-europe/ link
European Commission (2024, February 19). Commission opens formal proceedings against TikTok under the Digital Services Act (IP/24/926) https://ec.europa.eu/commission/presscorner/api/files/document/print/en/ip_24_926/IP_24_926_EN.pdf link
European Commission (2024, December 17). Commission opens formal proceedings against TikTok on election risks under the Digital Services Act (IP/24/6487) https://ec.europa.eu/commission/presscorner/api/files/document/print/en/ip_24_6487/IP_24_6487_EN.pdf link
European Federation of Journalists and UNI Global Union (2025). Germany: TikTok workers on strike to secure collective agreement; with the Business & Human Rights Resource Centre entry carrying the company response https://europeanjournalists.org/blog/2025/09/23/germany-tiktok-workers-on-strike-to-secure-collective-agreement-over-ai-taking-their-jobs/ link
European Parliament written question E-002454/2024 (Van Sparrentak) and the Commission's answer of 15 January 2025: 'The DSA does not prescribe any specific rules about the resources to be dedicated to content moderation' https://www.europarl.europa.eu/doceo/document/E-10-2024-002454-ASW_EN.html link
Foxglove (2025, December 19). Press release: TikTok faces first legal action over unlawful union-busting in London (a pre-action letter and an allegation; the operator denies it and no tribunal has ruled) https://www.foxglove.org.uk/2025/12/19/tiktok-first-legal-action-union-busting-london/ link
Jacobin (2025, August). Berlin's Striking TikTok Workers Stand Up to a Tech Giant (worker accounts relayed by a partisan outlet; the only per-head throughput and tenure referents in the record, and the operator publishes none) https://jacobin.com/2025/08/berlin-tiktok-tech-ai-strike link
KPMG Advisory N.V. (2025). DSA Assurance Report: independent practitioner's assurance report concerning Regulation (EU) 2022/2065, TikTok Technology Limited, 1 July 2024 to 30 June 2025 (NEGATIVE, qualified opinion). Statutorily mandated, operator-commissioned and operator-published, hence vendor tier despite independent authorship https://sf16-va.tiktokcdn.com/obj/eden-va2/zayvwlY_fjulyhwzuhy%5B/ljhwZthlaukjlkulzlp/DSA/DSAAssuranceReport-TikTokTechnologyLimited-2025.pdf link
Letter from TikTok to the Chair of the House of Commons Science, Innovation and Technology Committee, 7 November 2025, published by the Committee (the thirds breakdown, the labelling rationale and the vertical re-partition) https://committees.parliament.uk/publications/50179/documents/270768/default/ link
Letter from TikTok to the Chair of the House of Commons Science, Innovation and Technology Committee, 20 October 2025, published by the Committee (the 86 per cent figure, the over-400 London figure and the categorically-untrue denial) https://committees.parliament.uk/publications/49886/documents/267685/default link
RTE and the Irish Examiner (2026, July 1). Around 300 jobs under threat at TikTok's Irish operation, and the Communications Workers' Union response on user safety https://www.rte.ie/news/business/2026/0701/1581229-tiktok-to-cut-300-irish-jobs/ link
TikTok (2026, 27 February). Digital Services Act: our sixth transparency report on content moderation in Europe (July to December 2025) https://newsroom.tiktok.com/digital-services-act-our-sixth-transparency-report-on-content-moderation-in-europe?lang=en-150 link
TikTok Technology Limited (2025, 29 August). DSA Transparency Report, January to June 2025 (fifth report), Annex D values restated 15 April 2026 https://sf16-va.tiktokcdn.com/obj/eden-va2/zayvwlY_fjulyhwzuhy%5B/ljhwZthlaukjlkulzlp/DSA_H1_2025/TikTok-DSATransparencyReport-January-June-2025.pdf link
TikTok Technology Limited (2025, 28 August). DSA Risk Assessment Report 2025 (Year 3 systemic risk assessment); carried also for the absence of any reference to the workforce reduction in the published text https://sf16-va.tiktokcdn.com/obj/eden-va2/zayvwlY_fjulyhwzuhy%5B/ljhwZthlaukjlkulzlp/DSA/DSARiskAssessmentReport-TikTokTechnologyLimited-2025.pdf link
UK House of Commons Science, Innovation and Technology Committee (2025). Chair's letter of 28 October 2025 on the staffing of TikTok's Trust and Safety teams, and the Committee news release of 13 November 2025, 'TikTok fails to share evidence behind increased AI use in content moderation' https://committees.parliament.uk/committee/135/science-innovation-and-technology-committee/news/210394/tiktok-fails-to-share-evidence-behind-increased-ai-use-in-content-moderation/ link
model org: transunion_name_screen19
Federal Trade Commission and Consumer Financial Protection Bureau (2023, October 12). Settlement to Require Trans Union to Pay $15 Million over Charges It Failed to Ensure Accuracy of Tenant Screening Reports (a DIFFERENT product; not about sanctions name screening) https://www.ftc.gov/news-events/news/press-releases/2023/10/ftc-cfpb-settlement-require-trans-union-pay-15-million-over-charges-it-failed-ensure-accuracy-tenant link
Al-Shaikli v. Trans Union, LLC, No. 5:20-cv-04155 (E.D. Pa., filed August 24, 2020). Class Action Complaint (pleading; allegations only; voluntarily dismissed with prejudice March 7, 2022 with no class certified) https://www.classaction.org/media/al-shaikli-v-trans-union-llc.pdf link
Consumer Financial Protection Bureau (2021). Amicus brief page: TransUnion LLC v. Ramirez https://www.consumerfinance.gov/compliance/amicus/briefs/transunion-llc-v-ramirez/ link
Consumer Financial Services Law Monitor, Troutman Pepper (2023). Ramirez Case Reaches Final Approval of Class Settlement https://www.consumerfinancialserviceslawmonitor.com/2023/01/ramirez-case-reaches-final-approval-of-class-settlement/ link
Illinois Appellate Court, First District (2025, March 31). Ramirez Arrizon v. TransUnion, LLC, 2025 IL App (1st) 231911 https://ilcourtsaudio.blob.core.windows.net/antilles-resources/resources/3ed129b9-c285-47da-b56c-f86341b5f7ce/Arrizon%20v.%20TransUnion,%20LLC,%202025%20IL%20App%20(1st)%20231911.pdf link
Office of the Solicitor General with counsel from the Consumer Financial Protection Bureau (2021). Brief for the United States as Amicus Curiae Supporting Neither Party, TransUnion LLC v. Ramirez, No. 20-297 https://files.consumerfinance.gov/f/documents/cfpb_transunion-llc-v-ramirez_amicus-brief_2021-03.pdf link
Squire Patton Boggs, Privacy World (2020). Use of OFAC Data in Spotlight: Consumer Reporting Agency Sued Again for False Positive Terrorist Watch List Data in Consumer Reports https://www.privacyworld.blog/2020/08/use-of-ofac-data-in-spotlight-consumer-reporting-agency-sued-again-for-false-positive-terrorist-watch-list-data-in-consumer-reports/ link
Supreme Court of the United States (2021, June 25). TransUnion LLC v. Ramirez, 594 U.S. 413 (No. 20-297) (slip opinion) https://www.supremecourt.gov/opinions/20pdf/20-297_4g25.pdf link
Trans Union LLC and Upstart Network, Inc. (2015, March; filed with the U.S. Securities and Exchange Commission in 2020). TransUnion Master Agreement for Consumer Reporting and Ancillary Services, clause 4.6 OFAC Name Screen (Exhibit 10.16 to Upstart Holdings, Inc. registration statement) https://www.sec.gov/Archives/edgar/data/1647639/000119312520285895/d867925dex1016.htm link
TransUnion (2014, February 27). Annual Report on Form 10-K for fiscal year 2013, OFAC Alert Service disclosure https://www.sec.gov/Archives/edgar/data/1552033/000155203314000018/transunion-20131231x10k.htm link
TransUnion (2016, February 19). Annual Report on Form 10-K for fiscal year 2015, OFAC Alert Service disclosure https://www.sec.gov/Archives/edgar/data/1552033/000155203316000079/transunion-20151231x10k.htm link
TransUnion (2020, February 18). Annual Report on Form 10-K for fiscal year 2019, OFAC Alert Service disclosure https://www.sec.gov/Archives/edgar/data/1552033/000155203320000014/transunion-20191231x10k.htm link
TransUnion (2023, February 14). Annual Report on Form 10-K for fiscal year 2022, legal proceedings note https://www.sec.gov/Archives/edgar/data/1552033/000155203323000016/ck0001552033-20221231.htm link
TransUnion (2026, February 27). Annual Report on Form 10-K for fiscal year 2025 https://www.sec.gov/Archives/edgar/data/1552033/000155203326000012/tru-20251231.htm link
TransUnion LLC (2020, September 2). Petition for a Writ of Certiorari, TransUnion LLC v. Ramirez, No. 20-297 (party filing; operator litigation position) https://www.supremecourt.gov/DocketPDF/20/20-297/151906/20200902111013981_TransUnion%20cert%20petition%20Final.pdf link
U.S. Department of the Treasury, Office of Foreign Assets Control. FAQs 70 and 71: What Is This OFAC Information On My Credit Report? and How Can I Get The OFAC Alert Off My Credit Report? https://ofac.treasury.gov/faqs/topic/1516 link
United States Court of Appeals for the Ninth Circuit (2020, February 27). Ramirez v. TransUnion LLC, 951 F.3d 1008 (No. 17-17244) https://cdn.ca9.uscourts.gov/datastore/opinions/2020/02/27/17-17244.pdf link
United States Court of Appeals for the Third Circuit (2010, August 13). Cortez v. Trans Union, LLC, 617 F.3d 688 (Nos. 08-2465 and 08-2466) https://www2.ca3.uscourts.gov/opinarch/082465p.pdf link
United States District Court for the Northern District of California (2017, March 27). Order Denying Summary Judgment, Ramirez v. Trans Union, LLC, No. 3:12-cv-00632-JSC (Dkt. 233) https://www.uschamber.com/assets/documents/Order20Denying20Summary20Judgment20-20Ramirez20v.20Trans20Union2C20LLC2028USDC20-20Northern20District20of20California29.pdf link
model org: trelleborg_rpa10
AlgorithmWatch and Bertelsmann Stiftung, Automating Society Report 2020 (Sweden chapter) (2020) https://automatingsociety.algorithmwatch.org/report2020/sweden/ link
AlgorithmWatch, Automating Society: Taking Stock of Automated Decision-Making in the EU (Sweden chapter) (2019) https://algorithmwatch.org/en/automating-society-2019/sweden/ link
AlgorithmWatch, Central authorities slow to react as Sweden's cities embrace automation of welfare management (2020) https://algorithmwatch.org/en/trelleborg-sweden-algorithm/ link
European Commission Joint Research Centre, AI-Watch use-case record: Trelleborg automated social welfare decisions (2021) https://ai-watch.github.io/AI-watch-T6-X/service/90131.html link
Germundsson and Stranz, Automating social assistance: Exploring the use of robotic process automation in the Swedish personal social services (International Journal of Social Welfare, 2024;33(3):647-658) https://onlinelibrary.wiley.com/doi/full/10.1111/ijsw.12633 link
Government of Sweden, Prop. 2021/22:125 Val och beslut i kommuner och regioner (2022) https://www.regeringen.se/rattsliga-dokument/proposition/2022/03/prop.-202122125 link
Kaun, Suing the algorithm: the mundanization of automated decision-making in public services through litigation (Information, Communication and Society, 2021) https://www.tandfonline.com/doi/full/10.1080/1369118X.2021.1924827 link
Ranerup and Henriksen, Digital Discretion: Unpacking Human and Technological Agency in Automated Decision Making in Sweden's Social Services (Social Science Computer Review, 2022;40(2):445-461) https://journals.sagepub.com/doi/full/10.1177/0894439320980434 link
Ranerup and Svensson, Automated decision-making, discretion and public values: a case study of two municipalities and their case management of social assistance (European Journal of Social Work, 2023;26(5):948-962) https://www.tandfonline.com/doi/full/10.1080/13691457.2023.2185875 link
UiPath, Use Cases for RPA in Public Sector: Trelleborg Municipality (vendor case study) (2018) https://www.uipath.com/resources/automation-case-studies/trelleborg-municipality-enterprise-rpa link
model org: tutor_copilot_rct4
Fullmind (2025, January 29). FEV Tutor Closes, Fullmind Steps In to Help Districts Nationwide (press release, GlobeNewswire) https://www.globenewswire.com/news-release/2025/01/29/3017506/0/en/FEV-Tutor-Closes-Fullmind-Steps-In-to-Help-Districts-Nationwide.html link
Jacobson, L. (2025, January 29). Tutoring Giant's Sudden Demise Linked to End of Federal Relief Funds. The 74 (read in the Yahoo News syndication; the publisher's own page returns HTTP 403 to automated fetchers) https://www.yahoo.com/news/tutoring-giant-sudden-demise-linked-173000302.html link
Wang, R. E., Ribeiro, A. T., Robinson, C. D., Loeb, S., & Demszky, D. (2024). Tutor CoPilot: A Human-AI Approach for Scaling Real-Time Expertise (EdWorkingPaper 24-1054, Annenberg Institute at Brown University) https://doi.org/10.26300/81nh-8262 DOI
Wang, R. E., Ribeiro, A. T., Robinson, C. D., Loeb, S., & Demszky, D. (2024/2025). Tutor CoPilot: A Human-AI Approach for Scaling Real-Time Expertise (arXiv:2410.03017, v1 October 2024, v2 January 2025) https://arxiv.org/abs/2410.03017 link
model org: uk_dwp_uca_fraud9
Department for Work and Pensions, Universal Credit Advances model fairness assessment (fairness assessment including statistical analysis of the Universal Credit advances machine learning model: 1 April 2024 to 31 March 2025) (2025) https://www.gov.uk/government/publications/fairness-assessment-including-statistical-analysis-of-the-universal-credit-advances-machine-learning-model-1-april-2024-to-31-march-2025/universal-credit-advances-model-fairness-assessment link
Big Brother Watch, Secretive DWP Welfare Algorithms Put Millions Rights at Risk (2025) https://bigbrotherwatch.org.uk/press-releases/37614/ link
Central Digital and Data Office, Algorithmic Transparency Record: DWP Universal Credit Advances Model (2025) https://www.gov.uk/algorithmic-transparency-records/dwp-universal-credit-advances-model link
Department for Work and Pensions, Fraudsters face tougher action as Government gains new powers to tackle benefit fraud (Public Authorities (Fraud, Error and Recovery) Act 2025) (2025) https://www.gov.uk/government/news/fraudsters-face-tougher-action-as-government-gains-new-powers-to-tackle-benefit-fraud link
National Audit Office, Tackling benefit overpayments due to fraud and error (2025) https://www.nao.org.uk/reports/tackling-benefit-overpayments-due-to-fraud-and-error/ link
National Audit Office, Using data analytics to tackle fraud and error (HC 988, Session 2024-25) (2025) https://www.nao.org.uk/reports/using-data-analytics-to-tackle-fraud-and-error/ link
Public Law Project, DWP's annual report leaves many questions about AI and automation unanswered (2024) https://publiclawproject.org.uk/latest/dwps-annual-report-leaves-many-questions-about-ai-and-automation-unanswered/ link
Public Law Project, Written evidence to the Public Accounts Committee on tackling fraud and error in benefit expenditure (FAE0006) (2025) https://committees.parliament.uk/writtenevidence/152681/pdf/ link
The Guardian (Robert Booth), Revealed: bias found in AI system used to detect UK benefits fraud (2024) https://www.theguardian.com/society/2024/dec/06/revealed-bias-found-in-ai-system-used-to-detect-uk-benefits link
model org: unilever_ai_hiring3
Maurer, R. (2021). HireVue Discontinues Facial Analysis Screening. SHRM; with HireVue and ORCAA audit announcements (2021). https://www.shrm.org/topics-tools/news/talent-acquisition/hirevue-discontinues-facial-analysis-screening link
Best Practice AI. Unilever saved over 50,000 hours in candidate interview time and delivered over £1M annual savings and improved candidate diversity with machine analysis of video-based interviewing (AI case study). https://www.bestpractice.ai/ai-case-study-best-practice/unilever_saved_over_50,000_hours_in_candidate_interview_time_and_delivered_over_%C2%A31m_annual_savings_and_improved_candidate_diversity_with_machine_analysis_of_video-based_interviewing. link
Wilson, C., Ghosh, A., Jiang, S., Mislove, A., Baker, L., Szary, J., Trindel, K., & Polli, F. (2021). Building and Auditing Fair Algorithms: A Case Study in Candidate Screening. Proceedings of the ACM Conference on Fairness, Accountability, and Transparency (FAccT '21) https://www.ccs.neu.edu/home/amislove/publications/Pymetrics-FAccT.pdf link
model org: ups_orion_routing2
Holland, C., Levis, J., Nuggehalli, R., Santilli, B., & Winters, J. (2017). UPS Optimizes Delivery Routes. Interfaces, 47(1), 8-23. https://doi.org/10.1287/inte.2016.0875 DOI
Levy, K. (2023). Data Driven: Truckers, Technology, and the New Workplace Surveillance. Princeton University Press. https://press.princeton.edu/books/hardcover/9780691175300/data-driven link
model org: upstart_nal_underwriting3
Consumer Financial Protection Bureau (2022). Circular 2022-03: Adverse action notification requirements in connection with credit decisions based on complex algorithms; and (2023) Circular 2023-03: Adverse action notification requirements and the proper use of the CFPB's sample forms provided in Regulation B https://www.consumerfinance.gov/compliance/circulars/circular-2022-03-adverse-action-notification-requirements-in-connection-with-credit-decisions-based-on-complex-algorithms/ link
Consumer Financial Protection Bureau — Ficklin, P.A., & Watkins, P. (2019). An update on credit access and the Bureau's first No-Action Letter. CFPB Blog. https://www.consumerfinance.gov/about-us/blog/update-credit-access-and-no-action-letter/ link
Relman Colfax PLLC (2021-2024). Fair Lending Monitorship of Upstart Network's Lending Model (Initial, Second, Third, and Final Reports). https://www.relmanlaw.com/cases-upstart-network-fair-lending-counseling link
model org: us_birth_match18
Baltimore City Child Fatality Review Team, Eliminating Child Abuse and Neglect Fatalities in Baltimore City (Subcommittee on Child Abuse and Neglect) (2017) https://www.healthybabiesbaltimore.com/_files/ugd/6a76e9_e2244a6672dd4862b9e1b3d43e6cb175.pdf link
Cohen, Learning from the Past: Using Child Welfare Data to Protect Infants Through Birth Match Policies (American Enterprise Institute, 2022) https://aei.org/wp-content/uploads/2022/05/Learning-from-the-Past-Using-Child-Welfare-Data-to-Protect-Infants-Through-Birth-Match-Policies.pdf link
Cohen, Using Child Welfare Data to Learn from the Past: Why Is It So Unpopular? (Child Welfare Monitor, 2022) https://childwelfaremonitor.org/2022/09/07/using-child-welfare-data-to-learn-from-the-past-why-is-it-so-unpopular/ link
Gibbs, Lanier, McNellan and Bryant, Identifying Children at Risk for Maltreatment Fatalities: Assessing the Current Landscape of Birth Match Policies in the United States (Journal of Public Child Welfare, 2024) https://www.tandfonline.com/doi/abs/10.1080/15548732.2024.2319732 link
Lanier, Rodriguez, Verbiest, Bryant, Guan and Zolotor, Preventing Infant Maltreatment with Predictive Analytics: Applying Ethical Principles to Evidence-Based Child Welfare Policy (Journal of Family Violence, 2020) https://link.springer.com/article/10.1007/s10896-019-00074-y link
Maryland Department of Human Services, Social Services Administration, SSA/CW 25-03: Birth Match Response Policy (2025) https://dhs.maryland.gov/documents/SSA%20Policy%20Directives/Child%20Welfare/SSA%2025-03%20CW%20Birth%20Match%20Response%20Policy%208.8.25.docx.pdf link
Maryland General Assembly, 2009 Md. Laws Ch. 259 (SB 421): Social Services Administration and DHMH, Parents Responsible for Child Abuse or Neglect, Birth of Subsequent Child (2009) https://mgaleg.maryland.gov/2009rs/chapters_noln/Ch_259_sb0421T.pdf link
Maryland General Assembly, 2018 Md. Laws Ch. 497 (SB 490): Child Abuse and Neglect, Disclosure of Identifying Information and Investigations (2018) https://mgaleg.maryland.gov/2018RS/chapters_noln/Ch_497_sb0490E.pdf link
Maryland General Assembly, HB 48 (2026): Right to Fight Act, Bill Status (2026) https://mgaleg.maryland.gov/mgawebsite/Legislation/Details/HB0048?ys=2026RS link
Maryland General Assembly, HB 944 (2025): Family Law, Children in Need of Assistance and Termination of Parental Rights, Bill Status (2025) https://mgaleg.maryland.gov/mgawebsite/Legislation/Details/hb0944?ys=2025RS link
Michigan Department of Health and Human Services, Children's Protective Services Manual PSM 712-2: CPS Intake, Special Cases, Birth Match Section (PSB 2026-002) (2026) https://mdhhs-pres-prod.michigan.gov/olmweb/ex/PS/Public/PSM/712-2.pdf link
Michigan Department of Health and Human Services, Children's Protective Services Manual PSM 713-08: Special Investigative Situations, Birth Match Investigation (2025) https://mdhhs-pres-prod.michigan.gov/olmweb/EX/PS/Public/PSM/713-08.pdf link
Michigan Legal Help, CPS and Your Family (2025) https://michiganlegalhelp.org/resources/family/cps-and-your-family link
Minnesota Department of Human Services, Minnesota Child Maltreatment Intake, Screening and Response Path Guidelines (DHS-319528) (2020) https://www.dhs.state.mn.us/main/groups/publications/documents/pub/dhs-319528.pdf link
Minnesota Revisor of Statutes, Minn. Stat. 260E.14 subd. 4 with 260E.03 subd. 23 (Birth Match Screening and Threatened-Injury Trigger Classes) (2021) https://www.revisor.mn.gov/statutes/cite/260E.14#stat.260E.14.4 link
Missouri Revisor of Statutes, RSMo 210.156 with 193.075 and 210.150: Birth Match Program (HB 432, 2021) (2021) https://revisor.mo.gov/main/OneSection.aspx?section=210.156 link
Richardson and Steckel (Civil Rights Corps), Testimony in Support of HB 48, Judiciary Committee Testimony Compilation (2026) https://mgaleg.maryland.gov/cmte_testimony/2026/jud/32900_02042026_155551-335.pdf link
Shaw, Barth, Mattingly, Ayer and Berry, Child Welfare Birth Match: Timely Use of Child Welfare Administrative Data to Protect Newborns (Journal of Public Child Welfare 7(2), 2013) https://doi.org/10.1080/15548732.2013.766822 DOI
model org: us_idme_identity_gate11
American Civil Liberties Union (Jay Stanley and Olga Akselrod), Three Key Problems with the Government's Use of a Flawed Facial Recognition Service (2022) https://www.aclu.org/news/privacy-technology/three-key-problems-with-the-governments-use-of-a-flawed-facial-recognition-service link
Biometric Update, IRS proposal could turn taxpayer facial verification into long-term fraud database (2026) https://www.biometricupdate.com/202605/irs-proposal-could-turn-taxpayer-facial-verification-into-long-term-fraud-database link
Electronic Frontier Foundation, Victory ID.me to Drop Facial Recognition Requirement for Government Services (2022) https://www.eff.org/deeplinks/2022/02/victory-irs-wont-require-facial-recognition-idme link
National Center for Law and Economic Justice, Groups File Federal Civil Rights Complaint Against New York State Department of Labor for Discriminating in Unemployment Insurance Procedures (2023) https://nclej.org/news/groups-file-federal-civil-rights-complaint-against-new-york-state-department-of-labor-for-discriminating-in-unemployment-insurance-procedures link
National Employment Law Project, Identity Verification (Unemployment Insurance Policy Hub, Policy Advocacy Brief) (2023) https://www.nelp.org/app/uploads/2023/11/ID-Verification-11-2023.pdf link
State of Oregon Employment Department, Potential Disparate Impacts of ID.me for Unemployment Insurance Claimants in Oregon (Anonymized) (2022) https://www.oregon.gov/employ/NewsAndMedia/Documents/2022-02-Potential-ID.Me-Disparate-Impacts-FINAL.pdf link
StateScoop, Massachusetts to stop using facial recognition in identity verification (2022) https://statescoop.com/massachusetts-idme-identity-facial-recognition/ link
U.S. Department of Labor, Office of Inspector General, Alert Memorandum: ETA and States Need to Ensure the Use of Identity Verification Service Contractors Results in Equitable Access to UI Benefits and Secure Biometric Data (Report No. 19-23-005-03-315) (2023) https://www.oig.dol.gov/public/reports/oa/2023/19-23-005-03-315.pdf link
U.S. Government Accountability Office, Identity Verification: GSA Needs to Address NIST Guidance, Technical Issues, and Lessons Learned (GAO-25-106640) (2024) https://www.gao.gov/products/gao-25-106640 link
U.S. House Committee on Oversight and Reform, Chairs Clyburn, Maloney Release Evidence Facial Recognition Company ID.me Downplayed Excessive Wait Times for Americans Seeking Unemployment Relief Funds (2022) https://oversightdemocrats.house.gov/news/press-releases/chairs-maloney-clyburn-release-evidence-facial-recognition-company-idme link
U.S. House Committee on Oversight and Reform, Maloney and Clyburn Launch Investigation into Use of ID.me Facial Recognition Technology in Public Services (2022) https://oversightdemocrats.house.gov/news/press-releases/maloney-and-clyburn-launch-investigation-into-use-of-idme-facial-recognition link
model org: us_medicaid_unwinding_autorenewal11
Centers for Medicare and Medicaid Services, CMS Takes Action to Protect Health Care Coverage for Children and Families (2023) https://www.cms.gov/newsroom/press-releases/cms-takes-action-protect-health-care-coverage-children-and-families link
Centers for Medicare and Medicaid Services, Coverage for Half a Million Children and Families Will Be Reinstated Thanks to HHS Swift Action (2023) https://www.cms.gov/newsroom/press-releases/coverage-half-million-children-and-families-will-be-reinstated-thanks-hhs-swift-action link
Federal Register, Medicaid; CMS Enforcement of State Compliance With Reporting and Federal Medicaid Renewal Requirements Under Section 1902(tt) of the Social Security Act (interim final rule) (2023) https://www.federalregister.gov/documents/2023/12/06/2023-26640/medicaid-cms-enforcement-of-state-compliance-with-reporting-and-federal-medicaid-renewal link
Georgetown University Center for Children and Families (Jade Little and Joan Alker), Child Medicaid Enrollment Decline Reaches 3 Million: How Many Kids are Moving to CHIP? (2023) https://ccf.georgetown.edu/2023/12/21/child-medicaid-enrollment-decline-reaches-3-million-how-many-kids-are-moving-to-chip/ link
Georgetown University Center for Children and Families (Tricia Brooks), Breaking News: CMS Reveals States Are Incorrectly Processing Ex Parte Renewals; Kids Are Most at Risk (2023) https://ccf.georgetown.edu/2023/08/30/breaking-news-cms-reveals-states-are-incorrectly-processing-ex-parte-renewals-kids-are-most-at-risk/ link
Healthcare Dive (Emily Olsen), CMS requires 30 states to pause Medicaid disenrollments after systems error (2023) https://www.healthcaredive.com/news/cms-pauses-medicaid-redeterminations-30-states/694485/ link
KFF, Medicaid Enrollment and Unwinding Tracker (2024) https://www.kff.org/medicaid/medicaid-enrollment-and-unwinding-tracker/ link
KFF, Understanding Medicaid Ex Parte Renewals During the Unwinding (2023) https://www.kff.org/medicaid/understanding-medicaid-ex-parte-renewals-during-the-unwinding/ link
Morgan Lewis and Bockius LLP, Medicaid Unwinding: CMS to Withhold Federal Medicaid Funding from Noncompliant States (Health Law Scan) (2023) https://www.morganlewis.com/blogs/healthlawscan/2023/12/medicaid-unwinding-cms-to-withhold-federal-medicaid-funding-from-noncompliant-states link
ProPublica and The Texas Tribune, Despite Persistent Warnings, Texas Rushed to Remove Millions From Medicaid. That Move Cost Eligible Residents Care. (2024) https://www.propublica.org/article/texas-medicaid-unwinding-consequences link
U.S. Government Accountability Office, Medicaid and Children's Health Insurance: Disenrollments After COVID-19 Varied Across States and Populations (GAO-25-107413) (2025) https://www.gao.gov/products/gao-25-107413 link
model org: uw_health_abridge_scribe3
Afshar, M., et al. (2025). A Novel Playbook for Pragmatic Trial Operations to Monitor and Evaluate Ambient Artificial Intelligence in Clinical Practice. NEJM AI. https://doi.org/10.1056/AIdbp2401267 https://ai.nejm.org/doi/full/10.1056/AIdbp2401267 DOI
Afshar, M., Baumann, M.R., Resnik, F., et al. (2025). A Pragmatic Randomized Controlled Trial of Ambient Artificial Intelligence to Improve Health Practitioner Well-Being. NEJM AI https://pubmed.ncbi.nlm.nih.gov/41625485/ link
Dai, T., Kvedar, J.C., & Polsky, D. (2025). Policy brief: ambient AI scribes and the coding arms race. npj Digital Medicine https://www.nature.com/articles/s41746-025-02272-z link
model org: va_claims_automation11
Department of Veterans Affairs Office of Inspector General, Improvements Needed for VBA's Claims Automation Project (Report 22-02936-175) (2023) https://www.vaoig.gov/reports/review/improvements-needed-vbas-claims-automation-project link
Department of Veterans Affairs Office of Inspector General, Inadequate Oversight Allowed a Senior Benefits Representative to Inaccurately Authorize Thousands of Decisions (Report 24-03608-203) (2025) https://www.vaoig.gov/reports/review/inadequate-oversight-allowed-senior-benefits-representative-inaccurately-authorize link
Department of Veterans Affairs Office of Inspector General, Review of Automated Decisions for Veterans' Service-Connected Death Claims (Report 25-00153-47) (2026) https://www.vaoig.gov/reports/review/review-automated-decisions-veterans-service-connected-death-claims link
Department of Veterans Affairs Office of Inspector General, Staff Incorrectly Processed Claims When Denying Veterans' Benefits for Presumptive Disabilities Under the PACT Act (Report 24-00118-01) (2024) https://www.vaoig.gov/reports/review/staff-incorrectly-processed-claims-when-denying-veterans-benefits-presumptive link
Department of Veterans Affairs Office of Inspector General, The PACT Act Has Complicated Determining When Veterans' Benefits Payments Should Take Effect (Report 24-01153-52) (2025) https://www.vaoig.gov/reports/review/pact-act-has-complicated-determining-when-veterans-benefits-payments-should-take link
Department of Veterans Affairs Office of Inspector General, VBA's Special Monthly Compensation Calculator in the Veterans Benefits Management System for Rating Did Not Always Produce Accurate Results (Report 24-01083-112) (2025) https://www.vaoig.gov/reports/review/vbas-special-monthly-compensation-calculator-veterans-benefits-management-system link
Hersey, VA's disability calculator produced wrong results, costing some vets thousands of dollars (Stars and Stripes, 2025) https://www.stripes.com/veterans/2025-06-06/veterans-disability-payments-calculator-18032340.html link
Kime, VA Watchdog: Misdated PACT Act Disability Decisions Costing Government, Veterans Millions (Military.com, 2025) https://www.military.com/daily-news/2025/04/15/thousands-of-vets-disability-claims-linked-pact-act-included-wrong-dates-resulting-mispayments.html link
Nieberg, A VA system paid out millions in 'improper' claims (Task & Purpose, 2026) https://taskandpurpose.com/military-life/va-inspector-general-survivor-benefits/ link
Weston, Audit finds VA automation glitch ruined 98% of veteran survivors' benefits claims (Public Radio East, 2026) https://www.publicradioeast.org/2026-06-19/audit-finds-va-automation-glitch-ruined-98-of-veteran-survivors-benefits-claims link
Will, VA OIG: Improper overrides on disability claims software cause overpayment (FedScoop, 2026) https://fedscoop.com/veterans-affairs-benefits-overpayments-software-report/ link
model org: va_storm_opioid_risk9
Auty, Barr, Frakt, Garrido, Strombotne, Effect of a Veterans Health Administration mandate to case review patients with opioid prescriptions on mortality among patients with opioid use disorder: a secondary analysis of the STORM randomized control trial (Addiction, 2023;118(5):870-879; doi 10.1111/add.16110) https://pubmed.ncbi.nlm.nih.gov/36495477/ link
Chinman, Gellad, McCarthy, Gordon, Rogal, Mor, Hausmann, Protocol for evaluating the nationwide implementation of the VA Stratification Tool for Opioid Risk Management (STORM) (Implementation Science, 2019;14:5; doi 10.1186/s13012-019-0852-z) https://pmc.ncbi.nlm.nih.gov/articles/PMC6339438/ link
Emmitt, Avila, Frakt, Strombotne, Stratification Tool for Opioid Risk Mitigation (STORM) (Policy Brief, VA Partnered Evidence-based Policy Resource Center, October 2022) https://www.peprec.research.va.gov/PEPRECRESEARCH/docs/Oct_2022_Policy_Brief_STORM.pdf link
Hundley, Nguyen, Alexander, Moore, Coakley, Nguyen, Szabo, Reno-Ly, Orlando Veterans Affairs Stratification Tool for Opioid Risk Mitigation (STORM) very high risk interdisciplinary team review: A brief report (Journal of the American Pharmacists Association, 2024;64(6):102250; doi 10.1016/j.japh.2024.102250) https://pubmed.ncbi.nlm.nih.gov/39277083/ link
McCarthy, Chinman, Rogal, Klima, Hausmann, Mor, Shah, Hale, Zhang, Gordon, Gellad, Tracking the randomized rollout of a Veterans Affairs opioid risk management tool: A multi-method implementation evaluation using the Consolidated Framework for Implementation Research (CFIR) (Implementation Research and Practice, 2022;3:26334895221114665; doi 10.1177/26334895221114665) https://pubmed.ncbi.nlm.nih.gov/37091078/ link
Minegishi, Garrido, Lewis, Oliva, Pizer, Strombotne, Trafton, Tenso, Sohoni, Frakt, Randomized Policy Evaluation of the Veterans Health Administration Stratification Tool for Opioid Risk Mitigation (STORM) (Journal of General Internal Medicine, 2022; doi 10.1007/s11606-022-07622-1) https://pmc.ncbi.nlm.nih.gov/articles/PMC9585134/ link
Oliva, Bowe, Tavakoli et al., Development and applications of the Veterans Health Administration's Stratification Tool for Opioid Risk Mitigation (STORM) to improve opioid safety and prevent overdose and suicide (Psychological Services, 2017;14(1):34-49; doi 10.1037/ser0000099) https://pubmed.ncbi.nlm.nih.gov/28134555/ link
Rogal, Chinman, Gellad, Mor, Zhang, McCarthy, Mauro, Hale, Lewis, Oliva, Trafton, Yakovchenko, Gordon, Hausmann, Tracking implementation strategies in the randomized rollout of a Veterans Affairs national opioid risk management initiative (Implementation Science, 2020;15:48; doi 10.1186/s13012-020-01005-y) https://pmc.ncbi.nlm.nih.gov/articles/PMC7313133/ link
Strombotne, Legler, Minegishi, Trafton, Oliva, Lewis, Sohoni, Garrido, Pizer, Frakt, Effect of a Predictive Analytics-Targeted Program in Patients on Opioids: a Stepped-Wedge Cluster Randomized Controlled Trial (Journal of General Internal Medicine, 2023;38(2):375-381; doi 10.1007/s11606-022-07617-y) https://pubmed.ncbi.nlm.nih.gov/35501628/ link
model org: vanderbilt_vsail9
AI tested for alerting clinicians of suicide risk at three VUMC clinics (Vanderbilt University Medical Center News, first-party institutional communication, 2025) https://news.vumc.org/2025/01/03/ai-tested-for-alerting-clinicians-of-suicide-risk-at-three-vumc-clinics/ link
Artificial intelligence calculates suicide attempt risk at VUMC (Vanderbilt University Medical Center News, first-party institutional communication, 2021) https://news.vumc.org/2021/03/15/artificial-intelligence-calculates-suicide-attempt-risk-at-vumc/ link
Clinical Decision Support to Prevent Suicide, NCT05312437 (Vanderbilt Safecourse), ClinicalTrials.gov (US NIH) https://clinicaltrials.gov/study/NCT05312437 link
Risk Model-Guided Clinical Decision Support for Suicide Screening (Vanderbilt VALIANT research-group summary, 2025) https://www.vanderbilt.edu/valiant/2025/01/28/risk-model-guided-clinical-decision-support-for-suicide-screening-a-randomized-clinical-trial/ link
Study validates use of VUMC suicide risk model in Navy primary care (Vanderbilt University Medical Center News, first-party institutional communication, 2023) https://news.vumc.org/2023/11/17/study-validates-use-of-vumc-suicide-risk-model-in-navy-primary-care/ link
Suicide prevention more feasible using AI-powered screening alerts (Healio Primary Care, 2025) https://www.healio.com/news/primary-care/20250122/suicide-prevention-more-feasible-using-aipowered-screening-alerts link
Walsh, Ribeiro and Franklin, Predicting Risk of Suicide Attempts Over Time Through Machine Learning (Clinical Psychological Science, 2017) https://journals.sagepub.com/doi/abs/10.1177/2167702617691560 link
Walsh et al., Prospective Validation of an Electronic Health Record-Based, Real-Time Suicide Risk Model (JAMA Network Open, 2021; PMC7955273) https://pmc.ncbi.nlm.nih.gov/articles/PMC7955273/ link
Walsh et al., Risk Model-Guided Clinical Decision Support for Suicide Screening: A Randomized Clinical Trial (JAMA Network Open, 2025; PMC11699529) https://pmc.ncbi.nlm.nih.gov/articles/PMC11699529/ link
model org: vi_spdat9
Bitfocus, Going Beyond the VI-SPDAT: Deficiencies of the VI-SPDAT (2021) https://www.bitfocus.com/blog/deficiencies-of-the-vi-spdat link
Building Changes, System that Apportions Homeless Housing Is Limiting Access for People of Color (2019) https://buildingchanges.org/resources/system-that-apportions-homeless-housing-is-limiting-access-for-people-of-color/ link
C4 Innovations (Wilkey, Cannon, Donegan, Yampolskaya), commissioned by Building Changes, Coordinated Entry Systems: Racial Equity Analysis of Assessment Data (2019) https://homelesshub.ca/resource/coordinated-entry-systems-racial-equity-analysis-assessment-data/ link
Central Valley Health Policy Institute, California State University Fresno (Morales, Crisosto, Hedrick, Ward, Lopez-Schmidt, Alcala, Pacheco-Werner), Racial Equity Analysis of Fresno and Madera VI-SPDAT Data (2024) https://chhs.fresnostate.edu/cvhpi/documents/2024-10-racialequityreport.pdf link
Cronley, Invisible Intersectionality in Measuring Vulnerability Among Individuals Experiencing Homelessness - Critically Appraising the VI-SPDAT (Journal of Social Distress and Homelessness, 2020) https://www.niwrc.org/sites/default/files/files/reports/Invisible%20intersectionality%20in%20measuring%20vulnerability%20among%20individuals%20experiencing%20homelessness%20critically%20appraising%20the%20VI%20SPDAT.pdf link
National Alliance to End Homelessness / Homelessness Research Institute (Joy Moses and Ann Oliva), Looking Back at the VI-SPDAT Before Moving Forward (2022) https://endhomelessness.org/wp-content/uploads/2022/08/NextGenTools_VISPDATBrief_08-30-22.pdf link
OrgCode Consulting (Iain De Jong), A Message from OrgCode on the VI-SPDAT Moving Forward (2020) https://www.orgcode.com/blog/a-message-from-orgcode-on-the-vi-spdat-moving-forward link
Partners Ending Homelessness (Rochester/Monroe County NY), Starting Monday June 2nd the Homelessness Assessment Tool (HAT) Will Officially Replace the VI-SPDAT (2025) https://letsendhomelessness.org/starting-monday-june-2nd-the-homelessness-assessment-tool-hat-will-officially-replace-the-vi-spdat/ link
Shinn and Richard, Allocating Homeless Services After the Withdrawal of the Vulnerability Index-Service Prioritization Decision Assistance Tool (American Journal of Public Health, 112(3):378-382, 2022) https://pmc.ncbi.nlm.nih.gov/articles/PMC8887175/ link
model org: viz_lvo_stroke_triage10
U.S. Food and Drug Administration (2018, February 13). FDA permits marketing of clinical decision support software for alerting providers of a potential stroke in patients (press announcement) https://www.fda.gov/news-events/press-announcements/fda-permits-marketing-clinical-decision-support-software-alerting-providers-potential-stroke link
Centers for Medicare & Medicaid Services, FY 2021 Hospital Inpatient Prospective Payment Systems final rule (85 FR 58432, 18 September 2020; ContaCT NTAP at 85 FR 58619), read via the Healthcare Financial Management Association final-rule summary https://www.federalregister.gov/documents/2020/09/18/2020-19637/medicare-program-hospital-inpatient-prospective-payment-systems-for-acute-care-hospitals-and-the link
Harvey L. Neiman Health Policy Institute (2026). Hospital Resources, Not Patient Need, Drive Stroke AI Tool Adoption Under Medicare (press release); and AuntMinnie.com (2026). Hospital resources tied to AI adoption for stroke detection https://www.neimanhpi.org/press-releases/hospital-resources-not-patient-factors-linked-to-adoption-of-ai-for-stroke-detection-under-medicare-new-technology-add-on-payment/ link
Hassan, A. E. (2021). New Technology Add-On Payment (NTAP) for Viz LVO: a win for stroke care. Journal of NeuroInterventional Surgery, 13(5), 406-408 https://pmc.ncbi.nlm.nih.gov/articles/PMC8053346/ link
Hassan, A. E., et al. (2020). Early experience utilizing artificial intelligence shows significant reduction in transfer times and length of stay in a hub and spoke model. Interventional Neuroradiology, 27(1); and Morey, J. R., et al. (2021). Real-World Experience with Artificial Intelligence-Based Triage in Transferred Large Vessel Occlusion Stroke Patients. Cerebrovascular Diseases, 50(4), 450-455 https://scholarworks.utrgv.edu/som_pub/1894/ link
Karamchandani, R. R., et al. (2023). Automated detection of intracranial large vessel occlusions using Viz.ai software: Experience in a large, integrated stroke network. Brain and Behavior, 13(1), e2808 https://pmc.ncbi.nlm.nih.gov/articles/PMC9847593/ link
Matsoukas, S., et al. (2022). AI software detection of large vessel occlusion stroke on CT angiography: a real-world prospective diagnostic test accuracy study. Journal of NeuroInterventional Surgery, 15(1), 52-56 https://doi.org/10.1136/neurintsurg-2021-018391 DOI
Pelzl, C. E., et al. (2026). Patient and Facility Factors Associated with Uptake of NTAP-Billed AI to Identify Suspected LVO in Ischemic Stroke. American Journal of Neuroradiology (published online 24 June 2026) https://www.ajnr.org/content/early/2026/06/24/ajnr.A9494.abstract link
U.S. Food and Drug Administration, Center for Devices and Radiological Health (2018). Evaluation of Automatic Class III Designation (De Novo) for ContaCT: Decision Summary (DEN170073) https://www.accessdata.fda.gov/cdrh_docs/reviews/DEN170073.pdf link
Viz.ai (2020, September 3). Viz.ai Granted Medicare New Technology Add-on Payment; and Viz.ai (2021, August 4). Viz.ai Receives New Technology Add-on Payment (NTAP) Renewal for Stroke AI Software from CMS https://www.viz.ai/news/viz-granted-medicare-ntap link
model org: wells_fargo_refi_underwriting18
ABA Banking Journal (2025, September). Class certification denied in mortgage discrimination lawsuit against Wells Fargo https://bankingjournal.aba.com/2025/09/class-certification-denied-in-mortgage-discrimination-lawsuit-against-wells-fargo/ link
Banking Dive (2025, August). Wells Fargo won't face class-action mortgage discrimination lawsuit https://www.bankingdive.com/news/wells-fargo-wont-face-class-action-mortgage-discrimination-lawsuit-digital-redlining/757091/ link
Bhutta, N., Hizmo, A., & Ringo, D. (2022). How Much Does Racial Bias Affect Mortgage Lending? Evidence from Human and Algorithmic Credit Decisions (Finance and Economics Discussion Series 2022-067, Board of Governors of the Federal Reserve System) https://www.federalreserve.gov/econres/feds/how-much-does-racial-bias-affect-mortgage-lending.htm link
Chernin, A., Oka, S., & Oswald, K., Cornerstone Research (2025, November 19). When Mortgage Data Can't Prove Discriminatory Lending (defence-side expert analysis; framing not neutral) https://www.cornerstone.com/wp-content/uploads/2025/11/When-Mortgage-Data-Cant-Prove-Discriminatory-Lending.pdf link
Consumer Financial Protection Bureau (2023, March). Report on the Home Mortgage Disclosure Act Rule Voluntary Review https://files.consumerfinance.gov/f/documents/cfpb_hmda-voluntary-review_2023-03.pdf link
Donnan, S., Choi, A., Levitt, H., & Cannon, C. (2022, March 11). Wells Fargo Rejected Half Its Black Applicants in Mortgage Refinancing Boom. Bloomberg News (article not directly readable from this environment; figures corroborated through two congressional documents rather than read at source) https://www.bloomberg.com/graphics/2022-wells-fargo-black-home-loan-refinancing/ link
Fortune (2022, March 16). Wells Fargo rejected half of all Black homeowners' refinancing applications https://fortune.com/2022/03/16/wells-fargo-rejected-black-homeowners-refinancing-applications link
In re Wells Fargo Mortgage Discrimination Litigation, No. 3:22-cv-00990-JD (N.D. Cal., filed March 24, 2023). Amended and Consolidated Class Action Complaint (Dkt. 114) (pleading; allegations only), via the RECAP Archive https://storage.courtlistener.com/recap/gov.uscourts.cand.391955/gov.uscourts.cand.391955.114.0.pdf link
In re Wells Fargo Mortgage Discrimination Litigation (N.D. Cal., May 7, 2026). Notice of Settlement; Request for Dismissal Pursuant to Federal Rule of Civil Procedure 41; and Request to be Relieved as Interim Lead Counsel (Dkt. 337), via the RECAP Archive https://storage.courtlistener.com/recap/gov.uscourts.cand.391955/gov.uscourts.cand.391955.337.0.pdf link
In re Wells Fargo Mortgage Discrimination Litigation (N.D. Cal., May 7, 2026). Stipulation of Dismissal, With Prejudice, as to the Claims of Plaintiffs Aaron Braxton, Paul Martin, Gia Gray and Bryan Brown (Dkt. 338), via the RECAP Archive https://storage.courtlistener.com/recap/gov.uscourts.cand.391955/gov.uscourts.cand.391955.338.0.pdf link
In re Wells Fargo Mortgage Discrimination Litigation, No. 3:22-cv-00990-JD (N.D. Cal.), docket entries 1 to 348 through July 28, 2026, via CourtListener and the RECAP Archive (docket 63052766) https://www.courtlistener.com/docket/63052766/in-re-wells-fargo-mortgage-discrimination-litigation/ link
U.S. Senate Committee on Banking, Housing, and Urban Affairs (2022, March 17). Brown, Colleagues Call for Review of Wells Fargo Refinancing Process (with the letter to the Secretary of Housing and Urban Development and the Director of the Consumer Financial Protection Bureau) https://www.banking.senate.gov/newsroom/majority/brown-colleagues-review-wells-fargo-refinancing-process link
United States District Court for the Northern District of California (2025, August 5). Order Re Class Certification, In re Wells Fargo Mortgage Discrimination Litigation, No. 22-cv-00990-JD (Dkt. 328), via the RECAP Archive https://storage.courtlistener.com/recap/gov.uscourts.cand.391955/gov.uscourts.cand.391955.328.0.pdf link
United States District Court for the Northern District of California (2026, May 14). Order Granting Request for Dismissal Pursuant to Federal Rule of Civil Procedure 41; and Request to be Relieved as Interim Lead Counsel (Dkt. 342), via the RECAP Archive https://storage.courtlistener.com/recap/gov.uscourts.cand.391955/gov.uscourts.cand.391955.342.0.pdf link
Warren, E., & Wyden, R. (2022, March 16). Letter from Senators Elizabeth Warren and Ron Wyden to Wells Fargo CEO Charles Scharf regarding mortgage-refinancing discrimination https://www.warren.senate.gov/imo/media/doc/2022.3.16%20Letter%20to%20Wells%20Fargo%20on%20Refinancing%20Discrimination.pdf link
Wells Fargo & Company (2022, April 13). Wells Fargo Expands Efforts to Advance Racial Equity in Homeownership (operator announcement; unaudited operator figures) https://newsroom.wf.com/news-releases/news-details/2022/Wells-Fargo-Expands-Efforts-to-Advance-Racial-Equity-in-Homeownership/default.aspx link
Wells Fargo & Company (2026). Annual Report on Form 10-K for the fiscal year ended December 31, 2025, Note 12 (Legal Actions), Home Mortgage Lending Discrimination Litigation https://www.sec.gov/Archives/edgar/data/72971/000007297126000133/wfc-20251231.htm link
Zhou, N., Zhang, Z., Nair, V. N., Singhal, H., Chen, J., & Sudjianto, A., Corporate Model Risk, Wells Fargo (2021, May). Bias, Fairness, and Accountability with AI and ML Algorithms (operator-authored technical paper) https://arxiv.org/abs/2105.06558 link
model org: wikipedia_ores16
Albon, C., Wikimedia Foundation (2023, August 3). ORES To Lift Wing Migration (wikitech-l announcement), with the Wikitech ORES and Lift Wing pages and a live probe of both endpoints on 2026-08-28 showing the threshold-statistics query removed https://lists.wikimedia.org/hyperkitty/list/wikitech-l@lists.wikimedia.org/thread/EK65B7QCQHEG37C2ERPIUSP64OX3ZEUJ/ link
English Wikipedia. User:ClueBot NG/Documentation (volunteer maintainers' own published statistics on their own held-out data; the false-positive-budget mechanism, the 0.1 and 0.25 per cent settings, and the dataset-bias concession) https://en.wikipedia.org/wiki/User:ClueBot_NG/Documentation link
English Wikipedia. User:ClueBot NG/FalsePositives and the ClueBot NG dataset review interface on Toolforge (a public list of reported errors and an open interface for labelling training data) https://en.wikipedia.org/wiki/User:ClueBot_NG/FalsePositives link
English Wikipedia. Wikipedia:Bot policy and Wikipedia:Huggle; and Wikimedia Meta-Wiki, SWViewer (the community-granted and community-revocable permission to act quickly on a flagged edit) https://en.wikipedia.org/wiki/Wikipedia:Bot_policy link
English Wikipedia. Wikipedia:Huggle/Config (the community-editable configuration page wiring the score into the patrolling queue, with the scoring flag and the amplifier weight) https://en.wikipedia.org/wiki/Wikipedia:Huggle/Config link
Geiger, R. S., & Halfaker, A. (2013). When the Levee Breaks: Without Bots, What Happens to Wikipedia's Quality Control Processes? WikiSym 2013 https://stuartgeiger.com/wikisym13-cluebot.pdf link
Halfaker, A., & Geiger, R. S. (2020). ORES: Lowering Barriers with Participatory Machine Learning in Wikipedia. Proceedings of the ACM on Human-Computer Interaction 4, CSCW2, Article 148 (author preprint arXiv:1909.05189v3) https://arxiv.org/abs/1909.05189 link
Halfaker, A., Geiger, R. S., Morgan, J. T., & Riedl, J. (2013). The Rise and Decline of an Open Collaboration System: How Wikipedia's Reaction to Popularity Is Causing Its Decline. American Behavioral Scientist, 57(5), 664-688 https://stuartgeiger.com/papers/abs-rise-and-decline-wikipedia.pdf link
Kuo, T.-S., Halfaker, A., Cheng, Z., Kim, J., Wu, M.-H., Wu, T., Holstein, K., & Zhu, H. (2024). Wikibench: Community-Driven Data Curation for AI Evaluation on Wikipedia. CHI 2024 (arXiv:2402.14147) https://arxiv.org/abs/2402.14147 link
Levonian, Z., Hagen, L., Li, L., Lilleboe, J., Wastvedt, S., Halfaker, A., & Terveen, L. (2024). ORES-Inspect: A technology probe for machine learning audits on enwiki. Wiki Workshop 2024 (arXiv:2406.08453) https://arxiv.org/abs/2406.08453 link
TeBlunthuis, N., Hill, B. M., & Halfaker, A. (2021). Effects of Algorithmic Flagging on Fairness: Quasi-experimental Evidence from Wikipedia. Proceedings of the ACM on Human-Computer Interaction 5, CSCW1, Article 56 (arXiv:2006.03121) https://arxiv.org/abs/2006.03121 link
Trokhymovych, M., Aslam, M., Chou, A.-J., Baeza-Yates, R., & Saez-Trumper, D. (2023). Fair multilingual vandalism detection system for Wikipedia. KDD '23 (arXiv:2306.01650) https://arxiv.org/abs/2306.01650 link
Wikimedia Foundation. Analytics REST API, monthly user edits to content pages for en.wikipedia.org (2.59 to 2.94 million per month in the year to July 2026) https://wikimedia.org/api/rest_v1/metrics/edits/aggregate/en.wikipedia.org/user/content/monthly/2025010100/2026080100 link
Wikimedia Foundation. Help:New filters for edit review, Quality and Intent Filters (MediaWiki.org; per-threshold precision and recall stated to patrollers, and the per-wiki divergence) https://www.mediawiki.org/wiki/Help:New_filters_for_edit_review/Quality_and_Intent_Filters link
Wikimedia Foundation. Machine learning models: Production language-agnostic revert risk and Production multilingual revert risk (Meta-Wiki model cards stating the deployed model's own bias against new users, temporary accounts and IP edits) https://meta.wikimedia.org/wiki/Machine_learning_models/Production/Language-agnostic_revert_risk link
Wikimedia Foundation. Moderator Tools/Automoderator and Moderator Tools/Automoderator/Testing (MediaWiki.org; the community-switch, the watchlistable configuration, the required false-positive page, and the caution-level table from the builders' own pre-deployment testing on 22 spreadsheets over about 600 edits) https://www.mediawiki.org/wiki/Moderator_Tools/Automoderator link
model org: wildfire_detection_network7
World Meteorological Organization, "Early Warnings for All"; and United Nations, "Early Warnings for All". https://wmo.int/activities/early-warnings-all link
ALERTCalifornia (University of California San Diego), About ALERTCalifornia (alertcalifornia.org, 2026) https://alertcalifornia.org/about/ link
ALERTCalifornia (University of California San Diego), programme home page (alertcalifornia.org, 2026) https://alertcalifornia.org/ link
ALERTCalifornia (University of California San Diego), FAQs (alertcalifornia.org, 2026) https://alertcalifornia.org/faqs/ link
NVIDIA, How AI Helps Fight Wildfires in California (blogs.nvidia.com, 4 October 2023) https://blogs.nvidia.com/blog/2023/10/04/ai-wildfires-california link
University of California San Diego (UC San Diego Today), ALERTCalifornia and CAL FIRE's Fire Detection AI Program Named One of TIME's Best Inventions of 2023 (today.ucsd.edu, 24 October 2023) https://today.ucsd.edu/story/alertcalifornia-and-cal-fires-fire-detection-ai-program-named-one-of-times-best-inventions-of-2023 link
University of California San Diego (UC San Diego Today), AI Fire-Detection Tool Awarded for Innovations in Networking by CENIC (today.ucsd.edu, 14 March 2024) https://today.ucsd.edu/story/ai-fire-detection-tool-awarded-for-innovations-in-networking-by-cenic link
model org: wisconsin_dews3
Feathers, T. (2023, April 27). False Alarm: How Wisconsin Uses Race and Income to Label Students 'High Risk'. The Markup (with Chalkbeat). https://themarkup.org/machine-learning/2023/04/27/false-alarm-how-wisconsin-uses-race-and-income-to-label-students-high-risk link
Wisconsin Department of Public Instruction. WISEdash for Districts: Dropout Early Warning System (DEWS) Dashboards (including the October 12, 2023 retirement notice). https://dpi.wi.gov/wisedash/districts/about-data/dews link
Knowles, J.E. (2015). Of needles and haystacks: Building an accurate statewide dropout early warning system in Wisconsin. Journal of Educational Data Mining, 7(3), 18-67 https://jedm.educationaldatamining.org/index.php/JEDM/article/view/JEDM082 link
model org: wit_ubh_guidelines9
California SB 855 (Wiener), health coverage: mental health or substance use disorders (Stats. 2020, ch. 151; approved 25 September 2020; effective 1 January 2021) https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201920200SB855 link
Congressional Research Service, Rogers, H.-A. (2022, December 21). Behavioral Health Benefit Coverage and Wit v. United Behavioral Health (Legal Sidebar LSB10881) https://www.everycrsreport.com/reports/LSB10881.html link
Manatt, Phelps & Phillips, LLP (2021, April 6). Updates from the Wit v. United Behavioral Health ERISA Class Action (Health Highlights) https://www.manatt.com/insights/newsletters/health-highlights/updates-from-the-wit-v-united-behavioral-health-er link
The Kennedy Forum. Wit v. United Behavioral Health case tracker (read August 2026) https://www.thekennedyforum.org/wit/ link
Wit v. United Behavioral Health, Findings of Fact and Conclusions of Law (redacted), N.D. Cal. No. 14-cv-02346-JCS, dkt. 418 (filed 5 March 2019; order dated 28 February 2019) https://storage.courtlistener.com/recap/gov.uscourts.cand.277588/gov.uscourts.cand.277588.418.0.pdf link
Wit v. United Behavioral Health, Remedies Order, N.D. Cal. dkt. 491 (3 November 2020) (VACATED in its entirety, 3 February 2026) https://storage.courtlistener.com/recap/gov.uscourts.cand.277588/gov.uscourts.cand.277588.491.0.pdf link
Wit v. United Behavioral Health, 79 F.4th 1068 (9th Cir., amended opinion filed 22 August 2023) (Wit III), Nos. 20-17363/20-17364, 21-15193/21-15194 https://cdn.ca9.uscourts.gov/datastore/opinions/2023/08/22/20-17363.pdf link
Wit v. United Behavioral Health, Order re Breach of Fiduciary Duty Claim, N.D. Cal. dkt. 669 (5 August 2025) https://storage.courtlistener.com/recap/gov.uscourts.cand.277588/gov.uscourts.cand.277588.669.0.pdf link
Wit v. United Behavioral Health, Amended Remedies Order, N.D. Cal. dkt. 695 (3 February 2026) https://psych-appeal.com/wp-content/uploads/2026/07/2026-2-3-Amended-Remedies-Order.pdf link
model org: woebot_health_app8
Saba, S., & Leibowitz, G. (2026). AI in Substance Use and Addiction Prevention. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. Open access, CC BY 4.0 https://doi.org/10.1007/978-3-032-18443-6_11 DOI
Aguilar, Why Woebot, a pioneering therapy chatbot, shut down (STAT News, 2025) https://www.statnews.com/2025/07/02/woebot-therapy-chatbot-shuts-down-founder-says-ai-moving-faster-than-regulators/ link
Fitzpatrick, Darcy, Vierhile, Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial (JMIR Mental Health, 2017;4(2):e19) https://mental.jmir.org/2017/2/e19/ link
HLTH, Woebot Health Is Shutting Down Its App (2025) https://hlth.com/insights/news/woebot-health-is-shutting-down-its-app-2025-04-28 link
Woebot Health (Business Wire), Woebot Health Closes 90 Million Series B Funding Round Co-Led by JAZZ Venture Partners and Temasek (2021) https://www.businesswire.com/news/home/20210721005077/en/Woebot-Health-Closes-%2490-Million-Series-B-Funding-Round-Co-Led-by-JAZZ-Venture-Partners-and-Temasek link
Woebot Health (Business Wire), Woebot Health Enrolls First Patient in Pivotal Clinical Trial of WB001 for Postpartum Depression (2023) https://www.businesswire.com/news/home/20230123005211/en/Woebot-Health-Enrolls-First-Patient-in-Pivotal-Clinical-Trial-of-WB001-for-Postpartum-Depression link
Woebot Health (Business Wire), Woebot Health Receives FDA Breakthrough Device Designation for Postpartum Depression Treatment (2021) https://www.businesswire.com/news/home/20210526005054/en/Woebot-Health-Receives-FDA-Breakthrough-Device-Designation-for-Postpartum-Depression-Treatment link
Woebot Health, FAQs (Woebot app retirement) (2025) https://woebothealth.com/faq/ link
model org: workday_screening_platform3
Mobley v. Workday, Inc., No. 3:23-cv-00770 (N.D. Cal.): agent-theory vendor liability (2024), preliminary nationwide ADEA collective certification (2025), bias-testing privilege ruling (2026); via Holland & Knight LLP analysis. https://www.hklaw.com/en/insights/publications/2025/05/federal-court-allows-collective-action-lawsuit-over-alleged link
U.S. EEOC (2023, May 18). Select Issues: Assessing Adverse Impact in Software, Algorithms, and Artificial Intelligence Used in Employment Selection Procedures Under Title VII. Technical assistance document (removed from eeoc.gov early 2025; archived). https://web.archive.org/web/20250102220802/https://www.eeoc.gov/laws/guidance/select-issues-assessing-adverse-impact-software-algorithms-and-artificial link
Raghavan, M., Barocas, S., Kleinberg, J., & Levy, K. (2020). Mitigating Bias in Algorithmic Hiring: Evaluating Claims and Practices. Proceedings of the ACM Conference on Fairness, Accountability, and Transparency (FAT* 2020) https://arxiv.org/abs/1906.09208 link
model org: wwcsc_ml_pilots9
Ada Lovelace Institute, Algorithmic decision-making and predictive analytics in children's social care (event) (2020) https://www.adalovelaceinstitute.org/event/algorithmic-decision-making-and-predictive-analytics-in-childrens-social-care/ link
ChildHub (Terre des hommes), Machine learning in children's services: does it work? (library record) (2020) https://childhub.org/en/child-protection-online-library/machine-learning-childrens-services-does-it-work link
Children & Young People Now, Machine learning in children's services: does it work? (2020) https://www.cypnow.co.uk/content/research/machine-learning-in-children-s-services-does-it-work/ link
Children's Information Project, Automating analysis: machine learning and predictive analytics in children's services (2020) https://www.childrensinformationproject.org.uk/article/automating-analysis-machine-learning-and-predictive-analytics-in-childrens-services link
Clayton and Sanders, Can Machine Learning Save Children at Risk? (Significance, Royal Statistical Society) (2022) https://academic.oup.com/jrssig/article/19/6/22/7072840 link
Community Care (Turner), 'No evidence' machine learning works well in children's social care, study finds (2020) https://www.communitycare.co.uk/2020/09/10/evidence-machine-learning-works-well-childrens-social-care-study-finds/ link
Community Care (Turner), National standards for machine learning in social care needed to protect against misuse, urges review (2020) https://www.communitycare.co.uk/2020/01/31/national-standards-machine-learning-social-care-needed-protect-misuse-urges-review/ link
Leslie, Holmes, Hitrova and Ott, Ethics Review of Machine Learning in Children's Social Care (Alan Turing Institute and Rees Centre) (2020) https://www.turing.ac.uk/news/publications/ethics-machine-learning-childrens-social-care link
Ada Lovelace Institute, Critical analytics? Data analytics in local government (research on Barking and Dagenham OneView, 2024) https://www.adalovelaceinstitute.org/report/local-authority-data-analytics/ link
model org: xantura_oneview_housing11
Ada Lovelace Institute, Critical analytics? Data analytics in local government (research on Barking and Dagenham OneView, 2024) https://www.adalovelaceinstitute.org/report/local-authority-data-analytics/ link
Big Brother Watch, The Poverty Panopticon: the hidden algorithms shaping Britain's welfare state (2021) https://bigbrotherwatch.org.uk/press-releases/councils-hidden-algorithms-profile-millions-on-benefits-big-brother-watch-investigation-finds/ link
Centre for Homelessness Impact, Can we predict and prevent homelessness? (2024) https://www.homelessnessimpact.org/news/can-we-predict-and-prevent-homelessness link
Centre for Homelessness Impact, One year of Test and Learn (2025) https://www.homelessnessimpact.org/news/one-year-of-test-and-learn link
Cooperative Councils' Innovation Network, One View - Barking and Dagenham Council (case study, 2021) https://www.councils.coop/case-study/one-view-barking-dagenham-council/ link
Crisis UK, Homelessness prevention by Maidstone Borough Council and Xantura (2023) https://www.crisis.org.uk/ending-homelessness/homelessness-prevention-guide/maidstone-borough-council-and-xantura/ link
Digital Economy Act Register, LBBD OneView - Single View of Vulnerability (data-sharing agreement 376, 2023) https://www.digital-economy-act-register.data.gov.uk/agreements/376 link
Government Transformation Magazine, How predictive analytics reduced homelessness by 40% (2023) https://www.government-transformation.com/data/how-predictive-analytics-reduced-homelessness-by-40 link
Ministry of Housing, Communities and Local Government, Using data to prevent homelessness - privacy notice (GOV.UK, 2024) https://www.gov.uk/government/publications/homelessness-and-rough-sleeping-using-data-to-prevent-homelessness-privacy-notice/homelessness-and-rough-sleeping-using-data-to-prevent-homelessness-privacy-notice link
Xantura, LBBD Case Study - Barking and Dagenham OneView (vendor case study, 2021) https://xantura.com/lbbd-case-study/ link
Xantura, Maidstone Borough Council - Preventing Homelessness (vendor case study, 2023) https://xantura.com/maidstone-borough-council/ link
model org: youtube_content_id12
Complaint for Violation of the Digital Millennium Copyright Act, 17 U.S.C. 512(f), YouTube, LLC v. Christopher L. Brady, No. 8:19-cv-00353 (D. Neb., filed 19 August 2019), settled October 2019 without adjudication (a pleading, attributed to the operator as the pleading party; the webform and strike channel, not Content ID) https://torrentfreak.com/images/Youtube-v-Christopher-Brady-DMCA-abuse-complaint-191908.pdf link
Electronic Frontier Foundation (2018). Ten Hours of Static Gets Five Copyright Notices (Takedown Hall of Shame) https://www.eff.org/takedowns/ten-hours-static-gets-five-copyright-notices link
Goldman, E. (2023). Class Certification Denied Over Rightsowners' Demands for Content ID Access, Schneider v. YouTube (Technology & Marketing Law Blog); with TorrentFreak (2023). No Trial Today or Ever: YouTube Content ID Lawsuit Dismissed at 11th Hour https://blog.ericgoldman.org/archives/2023/05/class-certification-denied-over-rightsowners-demands-for-content-id-access-schneider-v-youtube.htm link
Google Transparency Report. YouTube Copyright Transparency Report (current interactive edition; live but client-rendered, which is why post-2022 figures here are carried through verified trade analysis) https://transparencyreport.google.com/youtube-copyright/everyone-has-access link
Keller, P. (2021, December 10). YouTube Copyright Transparency Report: Overblocking is real. infojustice (American University Washington College of Law); with the same author's 2024 reading of the first annual edition on the Kluwer Copyright Blog https://infojustice.org/archives/43833 link
Perel, M., & Elkin-Koren, N. (2016). Accountability in Algorithmic Copyright Enforcement. 19 Stanford Technology Law Review 473 https://law.stanford.edu/wp-content/uploads/2016/10/Accountability-in-Algorithmic-Copyright-Enforcement.pdf link
TorrentFreak (2025, 2026). YouTube Processed 2.2 Billion Content ID Copyright Claims in 2024, and YouTube Processed 2.5 Billion Content ID Copyright Claims in 2025 (verified trade readings of the annual web-only editions, which render client-side) https://torrentfreak.com/youtube-processed-2-5-billion-content-id-copyright-claims-in-2025/ link
Trendacosta, K. (2020, December). Unfiltered: How YouTube's Content ID Discourages Fair Use and Dictates What We See Online. Electronic Frontier Foundation https://www.eff.org/wp/unfiltered-how-youtubes-content-id-discourages-fair-use-and-dictates-what-we-see-online link
U.S. Copyright Office (2020, May). Section 512 of Title 17: A Report of the Register of Copyrights https://www.copyright.gov/policy/section512/section-512-full-report.pdf link
U.S. Department of Justice, District of Arizona (2021, 2023). MediaMuv Principals Charged with Stealing Millions in Music Royalties, and MediaMuv L.L.C. Principal Guilty of Stealing Millions in Music Royalties Sentenced to 70 Months https://www.justice.gov/usao-az/pr/mediamuv-llc-principal-guilty-stealing-millions-music-royalties-sentenced-70-months link
YouTube / Google (2021-2023). Copyright Transparency Report, H1 2021, H2 2021, H1 2022 and H2 2022 (the four machine-readable PDF editions; the biannual series ends with H2 2022) https://storage.googleapis.com/transparencyreport/report-downloads/pdf-report-22_2022-7-1_2022-12-31_en_v1.pdf link
YouTube Help (2026). How Content ID works; Qualifying for Content ID; Dispute a Content ID claim; Copyright strike basics; Monetization during Content ID disputes https://support.google.com/youtube/answer/2797370 link
model org: youtube_covid_enforcement2
Human Rights Watch (2020, September 10). 'Video Unavailable': Social Media Platforms Remove Evidence of War Crimes. https://www.hrw.org/report/2020/09/10/video-unavailable/social-media-platforms-remove-evidence-war-crimes link
YouTube / Google (2020, August 25). Responsible policy enforcement during Covid-19. Official YouTube blog. https://blog.youtube/inside-youtube/responsible-policy-enforcement-during-covid-19/ link
model org: zoominfo_copilot_deployment2
Ziegler, A., Kalliamvakou, E., Li, X.A., et al. (2024). Measuring GitHub Copilot's Impact on Productivity. Communications of the ACM, 67(3). https://doi.org/10.1145/3633453 https://dl.acm.org/doi/10.1145/3633453 DOI
Bakal, G., Dasdan, A., Katz, Y., Kaufman, M., & Levin, G. (2025). Experience with GitHub Copilot for Developer Productivity at Zoominfo [Preprint] https://arxiv.org/abs/2501.13282 link
policy mechanisms: efficiency dividends + adaptive safety nets1
privacy law: personally identifiable information (PII)1
privacy law: PHI and the HIPAA Privacy Rule1
privacy law: purpose limitation and data minimisation (GDPR)1
regulatory context: EU AI Act1
regulatory context: professional bodies2
service flow: handoff transport yield (direction only)1
The Joint Commission (2017). Sentinel Event Alert 58: Inadequate hand-off communication; with the accompanying sentinel-event review series. https://www.jointcommission.org/-/media/tjc/documents/resources/patient-safety-topics/sentinel-event/sea_58_hand_off_comms_9_6_17_final_(1).pdf link
service flow: queueing identity (Little's law)2
store contamination: legal-hallucination case database1
topology: miscalibrated AI confidence is undetectable to users1
vendor transparency: Foundation Model Transparency Index (FMTI)2
workforce data: caseload standards2
Academy for Professional Excellence / CWDS (San Diego State University), Research Summary: Caseload Standards and Weighting Methodologies (2021) https://theacademy.sdsu.edu/wp-content/uploads/2021/10/CWDS-Research-Summary_Caseload-Standards-and-Weighting.pdf link
Children and Family Research Center (University of Illinois at Urbana-Champaign), Caseload Size in Best Practice: A Literature Review (2002) https://cfrc.illinois.edu/pubs/bf_20021101_CaseloadSizeInBestPractice.pdf link
workforce data: caseload/workload5
Center for New York City Affairs, Long hours, high caseloads https://www.centernyc.org/long-hours-high-caseloads link
Child Welfare League of America (CWLA), caseload/workload standards https://www.cwla.org/our-work/practice-excellence-center/workforce-2/caseload-workload/ link
Maine Legislature Office of Program Evaluation and Government Accountability, 2022 Child Welfare Caseload and Workload Analysis (2022) https://legislature.maine.gov/doc/7976 link
National Child Welfare Workforce Institute (NCWWI), Caseload and workload management https://ncwwi.org/files/Job_Analysis__Position_Requirements/case_work_management.pdf link
NYC Administration for Children's Services (ACS), becoming a CPS specialist https://www.nyc.gov/site/acs/about/becoming-cps.page link
workforce data: documentation time share2
Burbidge, I. (2022). Report sets out new blueprint for councils to deliver a reshaped children's services. County Councils Network https://www.countycouncilsnetwork.org.uk/report-sets-out-new-blueprint-for-councils-to-deliver-a-reshaped-childrens-services/ link
OPRE, Snapshot of the Child Welfare Workforce from 2021 to 2022: Caseworker Experiences Working in the Child Welfare System, OPRE Report 2025-040 (2025) https://acf.gov/opre/report/snapshot-child-welfare-workforce-2021-2022-caseworker-experiences-working-child-welfare link
workplace-AI economics: assistance gains concentrate in novices1
Academic references (305)
The peer-reviewed and professional literature behind the PAN project, deduplicated with stable citation keys. Topic index first; the full alphabetical list follows.
Topic index (46 topics)
- advocacy
alba2026- ai-alignment
afonin2026,anwar2024,betley2026,fischli2026,greenblatt2024,laukkonen2026,lu2025,panpatil2025,stanczak2025,zhang2025- ai-ethics
an2026a,huang2026b- ai-governance
an2026b,axenie2024,buyl2026,calabrese2002,calo2021,cemri2025,chen2025,fischli2026,goldkind2025,hammond2025,huang2026b,jegham2025,joseph2025,khan2025,kolt2025,laukkonen2026,li2023,mcdermott2024b,mitra2025,nel2024a,officeofmanagementandbudget2024,officeofmanagementandbudget2025,popchanovska2026,rao2026,shanghaiartificialintelligen2025,slattery2024,stanczak2025,tabassi2023,taleb2013,vanhara2026,weidinger2023,yang2026d- ai-safety
akbulut2026,almog2024,anwar2024,beyer2026,cemri2025,chandra2026,chen2025,cheng2026,fang2025,fischli2026,gerlich2025,greenblatt2024,greenstein2025,hammond2025,henry2025,ibrahim2026,ibrahim2024,jin2024a,jin2025,kolt2025,korbak2025,krueger2020,laukkonen2026,lee2025,lu2025,meinke2024,mitra2025,ngo2026,perdomo2020,popchanovska2026,rao2026,rozado2024,santurkar2023,shanghaiartificialintelligen2025,sharma2026,sharma2024,shelby2023,sidra2025,slattery2024,wang2026b,weidinger2024,weidinger2025,weidinger2023,williams2024,ye2026,zhang2024,zhang2025- algorithmic-fairness
ahn2026,beck2026,buyl2026,chouldechova2017,dearteaga2020,elliott2017,eubanks2018,henly2022,joseph2025,kawakami2022,keddell2019,krueger2020,rozado2024,santurkar2023,saxena2024,shelby2023,stapletonetal2022,veinot2018,zeng2026,zhang2026b- algorithmic-harms
shelby2023- child-welfare
alleghenycounty2019,alleghenycountydepartmentofh2024,badillodiaz2025,chouldechova2017,dearteaga2020,kawakami2022,kawakami2026,keddell2019,saxena2024,stapletonetal2022,zhang2026b- climate
mathiyazhagan2026- co-design
costanzachock2020,israel2005,minkler2008,sanders2008,tan2025- community
shin2026- complexity-science
afonin2026,axenie2024,barabasi2016,barabasi1999,barzel2013,braithwaite2018,byrne2014,cairney2012,chandler2016,ebrahim2019,gerrits2013,geyer2010,green2010,greenhalgh2018a,greenhalgh2018b,harvey2023,harvey2022,head2022,holland2014,kolt2025,krakauer2025,lieberman2010,long2018b,maillet2025,mcdaniel2009,mcdermott2024a,mcdermott2024b,moore2019a,moore2019b,morcol2013,nel2024a,nel2024b,nikolaou2025,paley2007,paley2010a,paley2010b,panpatil2025,plsek2001,rosenberg2025,sage2021,sterman2006,sundlevander2020b,vanewijk2018,watts2003,watts1998,yakovchenko2021,zhang2026a- criminal-justice
ahn2026- disability
wang2026a- evaluation
patton2016,reynolds2014- gender-based-violence
fang2026a- global-social-work
yang2026b- health-care
ji2026- health-disparities
ji2026- housing
shin2026- human-ai-interaction
ammitzbollflugge2021,beck2026,beyer2026,borah2026,bucinca2021,cheng2026,dearteaga2020,fang2025,gerlich2025,ibrahim2026,ibrahim2024,isbanner2022,kawakami2022,kawakami2026,pinazohernandis2026,sharma2026,sharma2024,sidra2025,tan2025,wang2026a,zarnoth1997- human-oversight
almog2024- human-trafficking
wang2026b- implementation-science
braithwaite2018,moullin2020,moullin2019a,moullin2019b,yakovchenko2021- international
yang2026b- lgbtqia
downey2026- mental-health
yang2026c- older-adults
shen2026- poverty
zeng2026- privacy-security
hipaajournal2026a,hipaajournal2026b,kiteworks2026,u2025a- professional-ethics
minkler2008,nasw2017,nationalassociationofsocialw2017,nationalassociationofsocialw2021a,nationalassociationofsocialw2021b- public-benefits
ammitzbollflugge2021,calo2021,isbanner2022- research-methods
yang2026e- safety
wang2026b- school-social-work
huang2026a- social-justice
alba2026- social-work
ahn2026,ahn2025,akesson2017,alba2026,americanacademyofsocialworka2021,an2026a,an2026b,associationofsocialworkboardnd,baez2026,barth2022,berringer2019,berzin2015,boduroglu2026,borah2026a,borah2026,borah2026b,britishassociationofsocialwo2025a,britishassociationofsocialwo2025b,badillodiaz2025,communitycare2025a,communitycare2025b,coulton2015,dey2023,downey2026,fang2026a,fang2026b,flaherty2026,garkisch2024,goldkind2021,goldkind2025,goldkind2019,goldkind2023,goldkind2018,green2010,guo2026,harvey2022,henly2022,hiltz2025,hitchcock2024,hothersall2019,houston2021,huang2026a,huang2022,huang2026b,jacobi2023,ji2026,jones2024a,jones2024b,karatas2026,liedgren2016,lucio2026,massey2026,mathiyazhagan2026,mcdermott2024a,mcdermott2024b,minkler2008,mishna2021,nasw2017,nationalassociationofsocialw2017,nationalassociationofsocialw2021a,nationalassociationofsocialw2021b,nationalassociationofsocialwnd,nuwasiima2024,ogbanga2025,pandya2026,patton2020,patton2023,pinazohernandis2026,reamer2019,reamer2023,ricciardelli2026,rubin2024,saba2026,sage2021,shen2026,shin2026,singer2015,singer2022,tan2025,theaisocialworker2026,vanewijk2018,vanhara2026,wang2026a,wang2026b,williams2016a,wykman2023,yang2026a,yang2026b,yang2026c,yang2026d,yang2026e,yeshivauniversitywurzweilers2025a,yeshivauniversitywurzweilers2025b,zeng2026,zhang2026b- social-work-education
fang2026b- social-work-research
yang2026e- sociotechnical-evaluation
weidinger2024,weidinger2025,weidinger2023- substance-use
saba2026- youth
huang2026a
adam2012aSaveAdam, T., & de Savigny, D. (2012). Systems thinking for health systems strengthening in low- and middle-income countries: results from a thematic analysis. Health Policy and Planning, 27(suppl_4), iv88-iv90. https://doi.org/10.1093/heapol/czs084 DOI
afonin2026SaveAfonin, N., Andriianov, N., Hovhannisyan, V., Bageshpura, N., Liu, K., Zhu, K., Dev, S., Panda, A., Rogov, O., Tutubalina, E., Panchenko, A., & Seleznyov, M. (2026). Emergent misalignment via in-context learning: Narrow in-context examples can produce broadly misaligned LLMs [Preprint]. arXiv. https://doi.org/10.48550/arXiv.2510.11288 DOI
ahn2026SaveAhn, E., & Angell, B. (2026). AI in Criminal Justice and Rehabilitation. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. https://doi.org/10.1007/978-3-032-18443-6_14 DOI
ahn2025SaveAhn, E., Choi, M., Fowler, P., & Song, I. H. (2025). Artificial intelligence (AI) literacy for social work: Implications for core competencies. Journal of the Society for Social Work and Research, 16(1), 9-26. https://doi.org/10.1086/735187 DOI
akbulut2026SaveAkbulut, C., Elasmar, R., Roy, A., Payne, A., Suresh, P., Ibrahim, L., El-Sayed, S., Rastogi, C., Kachra, A., Hawkins, W., Lum, K., & Weidinger, L. (2026). Evaluating language models for harmful manipulation [Preprint]. arXiv. https://doi.org/10.48550/arXiv.2603.25326 DOI
akesson2017SaveAkesson, B., Burns, V., & Hordyk, S.-R. (2017). The place of place in social work: Rethinking the person-in-environment model in social work education and practice. Social Work Education, 36(3), 372–383. https://doi.org/10.1080/02615479.2017.1287280 American Academy of Social Work and Social Welfare (AASWSW). (2021). Progress and plans for the Grand Challenges: An impact report at year 5 of the 10-year initiative. American Academy of Social Work and Social Welfare. https://grandchallengesforsocialwork.org/publications/grand-challenges-5-year-impact-report/ DOI
alba2026SaveAlba, C., & McCoy, H. (2026). AI in Advocacy and Social Justice. In R. An & M. A. Lindsey (Eds.), Artificial Intelligence in Social Work: Bridging Technology and Humanity. Springer. https://doi.org/10.1007/978-3-032-18443-6_16 DOI
alleghenycounty2019SaveAllegheny County. (2019). Allegheny Family Screening Tool: Methodology, Version 2. Allegheny County Department of Human Services, Office of Analytics, Technology, and Planning (ATP). https://analytics.alleghenycounty.us/wp-content/uploads/2019/05/Methodology-V2-from-16-ACDHS-26_PredictiveRisk_Package_050119_FINAL-7.pdf link
alleghenycountydepartmentofh2024SaveAllegheny County Department of Human Services. (2024). Allegheny Family Screening Tool methodology and implementation overview. Allegheny County Department of Human Services.
almog2024SaveAlmog, D., Gauriot, R., Page, L., & Martin, D. (2024). AI oversight and human mistakes: Evidence from Centre Court [Preprint]. arXiv. https://doi.org/10.48550/arXiv.2401.16754 DOI
americanpsychologicalassocia2025SaveAmerican Psychological Association. (2025). Ethical guidance for AI in the professional practice of health service psychology. https://www.apa.org/topics/artificial-intelligence-machine- learning/ethical-guidance-ai-professional-practic link
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